Mon.Oct 07, 2024

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Envisioning the Future of AI in Flight Search

Skift Blog

Skift Take: Following years of stagnant innovation, flight search is on the cusp of becoming a richer experience. Through the use of AI, airlines and ticket sellers can close decades-old gaps between what travelers expect and what companies have been able to deliver.

Closing 313
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Provident Proves Value and Growth Potential of Extended Stay America Brand in Extended Stay Landscape

Lodging

LODGING brings you the final installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends. For this installment, Mason Miller, managing director for Provident Realty Advisors, elaborated on the benefits of investing in the extended-stay market following Provident Realty’s purchase of 16 hotels from Extended Stay America, conversion of seven hotels to the brand, and experience building two Premier Suites hotels.

Branding 277
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How Thailand Is Using AI to Tap into Gen Z’s Love for Spiritual Tourism

Skift Blog

Skift Take: Thailand's move to blend AI with spiritual tourism isn’t just a clever marketing tactic, it’s about reshaping what travel means in a digital world. The real question is, will other destinations jump on this trend, or will Thailand’s unique mix of ancient beliefs and modern tech stay one-of-a-kind?

Tourism 307
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Salter Brothers acquires Bannisters’ boutique hotel portfolio

Hotel Management

Australian-owned fund manager Salter Brothers is expanding its portfolio of luxury retreat assets with the acquisition of the Bannisters portfolio in New South Wales. The collection of three boutique resorts includes Mollymook properties Bannisters by the Sea, at 34 rooms, and Bannisters Pavilion, with 33 rooms, as well as Bannisters Port Stephens, a 78-room property in Port Stephens.

Hotels 162
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Airports and Airlines Brace for Hurricane Milton

Skift Blog

Skift Take: Major Florida airports are planning to suspend operations due to Hurricane Milton as the region continues to recover from Hurricane Helene.

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Maverick Adds Renaissance Chicago O’Hare Suites to Portfolio

Lodging

CHICAGO, Illinois—Maverick Hotels and Restaurants announced the company’s presence in the metropolitan Chicago market with the addition of the Renaissance Chicago O’Hare Suites to its portfolio. Maverick founder and CEO Robert Habeeb made the announcement. The Renaissance Chicago O’Hare Suites has 362 suites with separate living areas, room service, and amenities including a fitness center, indoor pool, a 24-hour market-style deli, and three food and beverage outlets.

Dining 162

More Trending

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Aimbridge Summarizes Talent Updates and Service Offerings From 2024

Lodging

PLANO, Texas—Aimbridge Hospitality marked this year with leadership changes, investment in talent, and differentiated service offerings aimed at driving performance and results for hotel owners. As the company builds on the momentum Aimbridge remains focused on its talented associates and general managers, expanding its collection of tools and services, and growing its scale across its managed portfolio.

Services 147
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Gulf Air CEO Teases U.S. Launch as Expansion Plans Gather Pace

Skift Blog

Skift Take: Decades before Emirates and Etihad graced the skies, Gulf Air leveraged its location to bridge east and west. Outclassed by the new(ish) kids on the block, Bahrain's national carrier is back on the offensive and hoping to grow its way back to profitability and global relevance.

Business 282
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Choice Hotels Introduces Lobby in a Box Design Package

Lodging

NORTH BETHESDA, Maryland—Choice Hotels International, Inc. expanded its portfolio of solutions for its extended-stay hotel conversions with the introduction of Lobby in a Box—a proprietary and exclusive to Choice modular design package that allows hoteliers to transform public spaces such as lobby dining areas into multifunctional, revenue-generating spaces in minimum 120 days for its Suburban Studios and MainStay Suites brands.

Dining 147
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India Gets Another Travel Credit Card – India Report

Skift Blog

Skift Take: The new travel credit card by MakeMyTrip and ICICI Bank taps into the growing credit cards segment in India. However, its success will depend on its ability to distinguish itself in a rapidly growing market.

Travel 274
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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STAAH partners with B2B Online Trendsetter Ottila International

STAAH

Ottila International’s integration with STAAH enables seamless inventory and real-time pricing updates, providing hoteliers with enhanced connectivity and more accommodation options for B2B customers. Ottila International, a leading B2B wholesale partner in the travel industry, today announced the successful integration of its online reservation platform with the STAAH platform.

B2B 114
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Can India’s New Tourism Push Close the Gap in Inbound Travel?

Skift Blog

Skift Take: India needs to close the gap between its thriving outbound market and untapped inbound potential, along with what the future might hold for the country's place in global tourism.

Closing 274
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Managing Hotel Packages: A Guide for Success

Webrezpro

Offering value-added packages that combine stays with extra amenities and services is a great strategy for attracting guests and driving revenue. But like any good strategy, it only works when executed with precision.

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Why You Should Attend Skift Aviation Forum With Your Whole Team

Skift Blog

Skift Take: Bring your entire team to Skift Aviation Forum in Dallas on November 12 to maximize both insights and savings.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Marriott secures legal victory against fraudulent robocall operators

Hotel Business

In a significant legal victory, Marriott International Inc. has successfully concluded a lawsuit in federal court in Virginia against perpetrators responsible for tens of millions of illegal and fraudulent robocalls to consumers, misusing the Marriott name and the names of its portfolio of brands. Marriott initially filed the case as a “John Doe” lawsuit in May 2021, against anonymous bad actors who were exploiting Marriott’s brands for their own commercial gain and violating both state and fede

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Travel Gains Despite Recession Concerns: Skift Travel Health Index

Skift Blog

Skift Take: The global travel industry continues to thrive, with Asia Pacific and North America leading the charge.

Travel 267
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Wyndham debuts Accelerator Circle

Hotel Business

Wyndham Hotels & Resorts has launched the Accelerator Circle , which gives Black Owners and Lodging Developers (BOLD) and Women Own the Room franchisees exclusive access to the company’s network of existing owners and industry experts through quarterly, small-group virtual meetups focused on fast-tracking hotel openings and maximizing performance.

Resorts 103
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Wyndham Launches Peer-Based Program to Boost Diversity in Hotel Ownership

Skift Blog

Wyndham Hotels & Resorts, the world's largest hotel franchisor, unveiled on Monday a new program to boost diversity in hotel ownership.

Resorts 261
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Zennio – unlocking the key to intelligent integration and control in hotels

Hotel Designs

Hotel Designs Zennio – unlocking the key to intelligent integration and control in hotels Zennio – unlocking the key to intelligent integration and control in hotels In the lead up to Independent Hotel Show 2024, Zennio looks at how automation systems have brought a revolution in the way we interact with spaces and services… By offering a centralised and integrated control system known as the Guest Room Management System (GRMS), Zennio transforms the way hotels manage and control their ope

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Exquisitely experiential meetings and events at the Fairmont Rio de Janeiro Copacabana

eHotelier

Meetings and events are in the midst of a renaissance heading into 2025, with numerous contributing factors as to why. Top of the list for the corporate and group segments is the need to bring people together in a world that has embraced hybrid or fully remote working arrangements.

Events 98
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Checking in to Maison Proust

Hotel Designs

Hotel Designs Checking in to Maison Proust Checking in to Maison Proust Starting the day on a literary note, and with Paris Design Week still fresh in our minds, we set Wren Louks Founder & Creative Director of Be-kin, the enviable task of discovering a few Parisian boutique boltholes for Hotel Designs. In this first of a series of three, she guides us through the corridors of Maison Proust… I often dream about living in Paris , as an artist during the Belle Epoque.

Closing 101
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Experience vs. Data: A Tale of Two Commercial Managers

Demand Calendar

In this blog, I want to explore this crossroads by telling the stories of two commercial managers—one who still trusts his instincts and another who has fully embraced data. Through their stories, we'll see how both approaches shape the way they run their hotels and the impact it has on their success. It reflects how the industry is changing and why finding the right balance between intuition and information is vital to thriving in today's hotel environment.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Flywheel News | September 2024 Hotel Digital Marketing News | GCommerce

gcommerce

Google abandoned 3rd party cookie depreciation - What comes next? You may have seen the headlines that Google was abandoning 3rd party cookie depreciation and breathed a sigh of relief. Although the course is changing, it’s important to still be very focused on a privacy-centric web future and what to do to prepare as more users opt-out of tracking.

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Meeting the Expectations of Gen Z and Millennial Travelers: A Digital-First Approach

Hospitality Tech

With younger generations accounting for 60% of hotel bookings, hospitality companies must deliver seamless digital experiences and data-driven personalization to keep pace.

Travel 97
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Hotel tech stack: How to build and scale effectively

SiteMinder

What is a hotel tech stack? A hotel tech stack is a combination of software tools used by hoteliers to manage and streamline operations, to enhance the guest experience, and to generate and optimise revenue. The hospitality industry was one of the earliest adopters of digital technologies , and has remained at the leading edge of innovation ever since.

Scale 93
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Mastering the Art of OTA Visibility: The Key to Unlocking True Hotel Profitability

Hospitality Tech

With over 73% of bookings made through OTAs, mastering your property's visibility is essential. Learn how strategic listing updates and algorithm insights can help your hotel stand out, drive bookings, and maintain profitability in a dynamic market.

OTA 91
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Golf Revenue Above PAR and POR for Hotels

Hotel News Resource

Throughout the latter part of the 20th century, golf was growing significantly in the United States. Not only was participation soaring, but new golf courses were being built at a record pace. In some years, development activity exceeded 400 new courses.

Revenue 79
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Choice unveils Lobby in a Box

Hotel Business

Choice Hotels International Inc. has introduced Lobby in a Box, a proprietary modular design package that allows hoteliers to transform public spaces such as lobby dining areas into multifunctional, revenue-generating spaces in as little as 120 days for its Suburban Studios and MainStay Suites brands. Delivered in a ready-to-assemble crate, the program allows hotel owners to easily adapt their lobby spaces to meet the specific needs of long-staying guests, who typically prefer an in-room dining

Dining 59
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The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences & Complimentary Registration Now Open For Doug Kennedy’s Next Hospitality Training Webcast!

Hotel News Resource

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40&minute training webcast scheduled for Monday, October 21, from Noon – 12:45pm EST.

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Dave and Buster's, District Taco, Dine Brands, Teriyaki Madness and Wingstop Named Finalists for Hospitality Technology’s MURTEC Breakthrough Award

Hospitality Tech

Executives from these brands will share their outstanding achievements in restaurant technology innovation at MURTEC Executive Summit.

Dining 59
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!