Thu.Sep 26, 2024

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How Hotels Are Thinking About Gen AI

Skift Blog

Skift Take: Many execs at hotels and online travel agencies are playing a fun game called "Guess How AI Will Disrupt Us Before It Actually Does.

Hotels 330
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4 Advances in Sanitization Treatments and Technologies

Lodging

The pandemic effectively increased sanitization awareness in the hospitality industry, with guests becoming more attuned to antivirus, antimicrobial, and hypoallergenic treatments and features in their lodging spaces. One example is air filtration. “People always knew that better air quality must be better for you, but they didn’t really understand filtration.

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Qatar Becomes First Gulf Country on U.S. Visa Waiver List

Skift Blog

Skift Take: Qatar is the 42nd country to make the list, but its inclusion is more to do with the country's politics than its tourism sector.

Tourism 299
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Moxy Hotels Hits 10-Year Milestone, Plans 100 Hotels in Europe by 2026

Lodging

Since its global launch in Milan in 2014, Moxy Hotels, a part of Marriott Bonvoy’s portfolio of over 30 brands, has provided experiences for the next generation of travelers with its industrial design, social spaces, and programming. As part of its 10th anniversary, the brand shared plans to reach the 100-hotel mark in its Europe region by the end of 2025, with the anticipated addition of 17 hotels, including market entries into Spain, Türkiye, and […] The post Moxy Hotels Hits 10-Year Mil

Hotels 263
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Inside Spain’s Investment Strategy for Sustainable Tourism

Skift Blog

Skift Take: Spain's record-breaking popularity has put it front and center in the fight for sustainability in travel. In response, the Spanish government, regional authorities, and local tourism companies have joined forces to realize a more sustainable tourism model.

Tourism 290
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Mastering Social Search for Hotels: Boost Your Visibility on TikTok, Pinterest, and Instagram

Social Hospitality

The rise of social search has become impossible to ignore, particularly on platforms like TikTok, Pinterest, and Instagram. For hoteliers and marketing professionals in the hospitality industry, adapting to this change is not just beneficial; it’s essential. We’ve witnessed the transformative power of social media in the hospitality sector.

Hotels 237

More Trending

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CoStar: U.S. Hotel Industry Reports Positive Year-Over-Year Comparisons

Lodging

WASHINGTON—The U.S. hotel industry reported positive year-over-year comparisons, according to CoStar’s latest data through Sept. 21, 2024. U.S. Hotel PerformanceSeptember 15-21, 2024 Percentage change from comparable week in 2023:Occupancy: 68.9 percent (up 0.5 percent)ADR: $168.80 (up 2.0 percent)RevPAR: $116.22 (up 2.5 percent) Among the Top 25 Markets, Houston saw the highest year-over-year lift in occupancy (up 10.7 percent to 69.0 percent).

Occupancy 173
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Mallorca Had Record Hotel Stays Despite Overtourism Protests

Skift Blog

Skift Take: Mallorca was a hotspot for protests against mass tourism this year. Tourism to the island and Spain, however, isn't slowing down.

Tourism 278
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Sheraton Grand Nashville Downtown Completes Property-Wide Renovation

Lodging

NASHVILLE, Tennessee—The Sheraton Grand Nashville Downtown, owned by Dreamscape Companies and Centerbridge Partner, announced the completion of a comprehensive property renovation. The project marks the beginning of the property’s next chapter as part of Sheraton Hotels’ transformation of its guest experience. Managed by Aimbridge Hospitality, Sheraton Grand Nashville Downtown serves as a community hub for guests and locals.

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EaseMyTrip Launches Co-Branded Travel Debit Card: Will Travelers Swipe It?

Skift Blog

Skift Take: EaseMyTrip's new travel debit card with Bank of Baroda checks all the boxes, but just on paper.

Travel 276
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Aotearoa on the up: AHICE brings renewed optimism to New Zealand’s hotel sector

Hotel Management

Over 550 key hotel executives, owners and suppliers were in attendance for the third annual AHICE Aotearoa, which took place in Christchurch for the first time, at the Te Pae Convention Centre. In his opening address, AHICE Group President James Wilkinson, highlighted the economic impact of the event on the city. “We’re very proud of the economic contribution to the city that this event will have,” he said.

Tourism 147
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HEI Hotels & Resorts Adds Beacon Hotel & Corporate Quarters to Portfolio

Lodging

NORWALK, Connecticut—HEI Hotels & Resorts added Beacon Hotel & Corporate Quarters to its growing portfolio of luxury, upper-upscale, and upscale independent and branded hotels and resorts throughout the United States. Its portfolio now numbers more than 100 total properties. Located in Washington, D.C., the hotel is near the White House and within walking distance of 38 million square feet of commercial office real estate, Embassy Row, and the National Mall.

Resorts 147
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Chic, charm and cognac: inside the Hennessy home-turned-hotel, off the Champs-Elysées

Hotel Management

Creating a ‘home away from home’ is the ultimate objective of any hotelier – be it within an economy or luxury setting. When the property originated as a residence for the family of the most famous cognac brand globally, you could say they have a certain edge over their competitors. La Clef Champs-Elysées Paris, a short stroll from the iconic tree-lined avenue in its name, was built in 1907 for the Hennessy family, owners of the world-famous cognac house.

Hotels 130
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This Week’s Comings & Goings

Lodging

Terranea Resort announced the appointment of William Dvoranchik as vice president of finance. In this role, Dvoranchik will oversee all financial operations, including strategic planning, budgeting, forecasting, and financial reporting. Hotel Heron announced the appointment of Liz Martinez as general manager of KLN, the property’s restaurant. In her new role, Martinez will oversee all aspects of KLN’s guest service and dining operations.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Accor partners with Australian athlete on challenge that aims to raise $10 million to tackle homelessness

Hotel Management

Accor has partnered with Australian runner Nedd Brockmann as he embarks on a new world record attempt. Brockman, the 24-year-old electrician who garnered a large following when he ran across Australia in a record-breaking 46 days, raising awareness and funds to combat homelessness. In ‘Nedd’s Uncomfortable Challenge’ at Sydney Olympic Park next month, he will attempt to break the world record for the fastest 1,000-mile run by covering 160 kilometres each day for 10 consecutive days (October 3 –

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District Hospitality Partners Acquires Hilton Washington DC/Rockville Hotel and Executive Meeting Center

Lodging

BETHESDA, Maryland—District Hospitality Partners announced the acquisition of the Hilton Washington DC/Rockville Hotel and Executive Meeting Center. This full-service property adds to the firm’s growing national portfolio of upscale hotels. The 315-room property backs up to the Twinbrook Metro station, offering access to downtown Washington D.C., Capital One Arena, Union Station D.C., and the D.C. airports.

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Regional resurgence: Queensland and Northern Territory real estate outlook

Hotel Management

Resortbrokers Managing Director Trudy Crooks, and Broker Kelli Crouch, unpack the hotel real estate landscape in Queensland and the Northern Territory. Going into FY25, ResortBrokers’ market outlook for Queensland is as strong as ever: it remains one of the best places in Australia to buy an accommodation property or business. Inflation, cash rate uncertainty and the housing crisis haven’t changed the fundamental drivers of one of strongest tourism markets in the country.

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Wyndham Rewards Signs Multi-Year Sponsorship With Penn State Sports Enterprises

Lodging

PARSIPPANY, New Jersey—Wyndham Rewards added the title Proud Hotel Rewards Partner of Penn State Athletics through a multi-year sponsorship with Penn State Sports Enterprises, an entity of Playfly Sports. Penn State has 31 athletics programs and an alumni association of 775,000—one of the largest in the United States. Through the partnership, Wyndham Rewards members get access to ticket packages for football and men’s basketball, redeemable with Wyndham Rewards points starting at 35,000 points.

Hotels 147
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Gen Z and millennial travellers driving vacation ownership in Asia, Travel and Leisure Co. reports

Hotel Management

Travel and Leisure Co. Club Wyndham Asia vacation club has more than doubled its member base in the past year, as younger traveller opt in to the experience of a luxury holiday rental. Gen Z or Millennial now make up 60% of the club’s members in Asia, up from 53% last year. “Vacation ownership provides a flexible, cost-effective way to enjoy a luxury lifestyle by sharing high-value assets in the same way that fractional ownership has already revolutionised ownership of assets like cars, yachts,

Travel 130
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10 Crucial Things to Consider When Acquiring a Hotel

Webrezpro

Acquiring a hotel is an exciting endeavor! It’s also a significant investment not only in terms of money but in terms of time and other resources. Before making commitments, you need to be sure that the return on your investment will be worth it. The good news is that 82.

Hotels 109
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Hotel Taschenbergpalais Kempinski Dresden completes stylish makeover

Hotel Management

Just six months after the ceremonial reopening of the Hotel Taschenbergpalais Kempinski Dresden on 15 February 2024, a stylish renovation of the property is now complete. The legacy of Augustus the Strong and Countess Cosel shines through in sublime splendour in its 180 rooms and 31 suites and as soon as guests enter the hotel, they will notice the sophisticated lighting concept in the lobby, with an installation modelled on the course of the River Elbe.

Hotels 130
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Discovering Japandi with sofa.com

Hotel Designs

Hotel Designs Discovering Japandi with sofa.com Discovering Japandi with sofa.com This AW24, sofa.com explores the Japandi trend a fusion of Japanese and Scandinavian design principles that bring a minimalist, functional yet serene space ideal for hospitality interiors… Emphasising simplicity, natural materials and a neutral palette. Japandi creates environments that are warm, inviting and meticulously organised, ideal for today’s discerning guests.

Services 106
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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AI Trading Bots: How Automation is Reshaping Hotel Financial Strategies

Hotel Speak

The hospitality industry faces a complex and competitive landscape. Hotel revenue managers must optimize pricing and inventory across multiple distribution channels while reacting to constant demand fluctuations. This challenging environment has led many hotels to embrace automation and AI to enhance financial performance. In particular, algorithmic trading bots are transforming hotel revenue management strategies.

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Moxy Chongqing – channelling the playful Moxy Hotel spirit in China’s ‘Mountain City’

Hotel Designs

Hotel Designs Moxy Chongqing – channelling the playful Moxy Hotel spirit in China’s ‘Mountain City’ Moxy Chongqing – channelling the playful Moxy Hotel spirit in China’s ‘Mountain City’ Moxy Hotels recently announced the opening of Moxy Chongqing, marking the brand’s debut in vibrant Chongqing. Staying true to the brand’s spirit, Moxy Chongqing introduces a new era of playful, social hospitality to the captivating location… Moxy Chongqing is ideally situated within

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An Unpredictable Market With Silver Linings: Hotel Performance In 2024

Hotel Speak

Rising costs, changing booking trends, good leaders, and even the weather…are just some of the things that have influenced the performance of hotels so far this year. So what are hoteliers doing to remain competitive in this climate, and what opportunities and challenges are they facing in the road ahead? In September 2024, I gathered over 20 hoteliers and inudstry experts to explore five pertinent issues 1) 2024 Performance, 2) Revenue Generation, 3) Staffing and Leadership, 4) Marketing and De

Marketing 104
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Catbird Hotel, Colorado Springs coming soon

Hotel Business

Sage Hospitality Group , together with Norwood Development Group , have submitted a preliminary proposal to build a new Catbird Hotel in downtown Colorado Springs. The proposal envisions a new full-service, independent, extended-stay hotel, that will include 180-rooms, dining and meeting spaces. The hotel is the second in the Catbird brand, joining Catbird Hotel, Denver, which opened in 2021 in the RiNo neighborhood.

Dining 104
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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The Hidden Risks You Need to Train Your Staff For

eHotelier

Shaping how well we execute service to our guests is a primary function of hotel and restaurant training. From the front of house to the back, and the first floor to the top floor, we support our teams on the path to guest experience and financial rewards.

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Hampton Inn & Suites Lake Placid renovates

Hotel Business

Essex Hotel Management LLC has completed a $1.8 million comprehensive renovation of the Hampton Inn & Suites Lake Placid in Lake Placid, NY. The hotel is owned by The Hotel at Mirror Lake LLC, and first opened in 2013. The 97 guestrooms, common areas, indoor pool area and exercise facilities were all refreshed, including upgrades to the carpet, artwork, soft seating and televisions.

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Mews Raises $100 million in New Financing from Vista Credit Partners

Hotel Speak

[New York, 26 th September 2024] : Mews , the industry-leading hospitality cloud, today announced $100 million in financing from Vista Credit Partners, the subsidiary of Vista Equity Partners and a strategic credit and financing partne r focused on the enterprise software, data and technology markets. As cloud adoption accelerates across the $15.5 trillion global travel and tourism industry, the new financing will expedite Mews’ growth and strengthen its M&A program to further estab

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$400 Million OKANA Resort & Indoor Waterpark to Open April 2025 in Oklahoma City

Hotel News Resource

The $400 million resort and waterpark will be a world&class destination featuring 404 guest rooms and suites, and a 4.5&acre outdoor adventure lagoon.

Resorts 81
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!