Tue.Mar 04, 2025

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Inside Boutique Group’s Cultural and Social Sustainability Commitments

Skift Blog

Skift Take: Modern sustainability in travel is no longer just about environmental initiatives. Hotel brands must also consider their impact on local communities and commitments to cultural heritage. With those pillars in mind, Boutique Group is paving the way for a new responsible luxury model in Saudi Arabia.

Branding 273
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AHLA Foundation Names Kevin Carey President and CEO

Lodging

WASHINGTONThe American Hotel & Lodging Association (AHLA) announced the appointment of Kevin Carey to serve as the AHLA Foundations president and CEO, effective immediately. Carey, who will continue to serve as chief operating officer (COO) of AHLA, succeeds Anna Blue, who announced her departure in February. “Now more than ever, the Foundations programs and initiatives will play a vital role in advancing the hospitality industry and amplifying opportunities for its people.

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Maximising Hotel Profits Beyond Rooms

Hotel Management

Boost hotel profitability in 2025 by tapping into ancillary revenue streams. From F&B and wellness to unique experiences and retail, discover four key strategies to maximise earnings beyond room sales. For hotel operators seeking to boost profitability, ancillary revenue is a key focus in 2025. Income creatively generated from unique products and services can provide a significant supplement to traditional room sales – without the big price tag of infrastructure investment.

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DerbySoft Acquires Arise, an AI Automation Platform

Lodging

DALLAS, TexasDerbySoft announced its acquisition of artificial intelligence products from Arise, an AI automation platform for travel agenthotel communication and commission reconciliation. This transaction underscores DerbySofts commitment to enhancing aspects of the supplierdistributor relationship within business travel. Arise delivers AI-driven automation to tackle challenges in travel management, optimize TMC-hotel communication, automate booking reconciliation, and recover unpaid commissio

Travel 182
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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What's Holding Back Investment in the Travel Industry

Skift Blog

Skift Take: Investors at a panel at ITB Berlin were pushing travel as a stable industry. But don't expect an end to the volatility, especially when the next recession comes.

Travel 284
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HEI Adds Tapito Springs Hill Country Resort to Portfolio

Lodging

NORWALK, ConnecticutHEI Hotels & Resorts added Tapatio Springs Hill Country Resort in Boerne, Texas, to its portfolio of luxury, upper-upscale, and upscale independent and branded hotels and resorts throughout the United States, a portfolio which now numbers more than 100 properties. Owned by L&R Hotels, Tapatio Springs Hill Country Resort was established in 1981 and represented the first golf resort and conference destination in Texas.

Resorts 147

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IDeaS Launches API Data Integration Developer Portal

Lodging

MINNEAPOLIS, MinnesotaIDeaS, a SAS company, announced the launch of its API data integration developer portal. This platform is set to enable efficient data integrations and foster collaboration among technology providers across the ecosystem. With the introduction of this developer portal, IDeaS has redefined the process of connecting external technology providers to its revenue management system (RMS).

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Future-Proof Your Hot Water with Q-ton

Hotel Management

For hotel owners and operators, a reliable and efficient hot water system is essential whether for guest rooms, kitchens, laundries, or wellness facilities. However, traditional hot water systems such as gas boilers and electric water heaters can be costly to run, require frequent maintenance, and struggle to meet demand efficiently. Thats where Q-ton CO hot water heat pump offers a smarter solution.

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Airbnb Distances Itself From Co-Founder Joe Gebbia's 'Personal Views'

Skift Blog

Skift Take: It's not a good look to have the chairman of Airbnb.org speak out against aid to refugees around the world.

Travel 274
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Transformative Hospitality Budgeting and Expense Management

Hotel Management

FutureLogs Budgeting & Expense Management tool empowers hotels with real-time budget tracking, automated controls and spend analysis, ensuring cost efficiency, transparency and smarter decision-making to drive profitability and financial resilience. In todays unpredictable market, hotel operators face mounting pressure to control costs while maintaining quality guest experiences.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Spirit Airlines Makes Capacity Cuts as It Exits Bankruptcy

Skift Blog

Skift Take: Spirits capacity will be down 16% for the second quarter as it makes network adjustments post-bankruptcy.

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The Langham Huntington’s stylish resort addition in Pasadena

Hotel Management

Nestled in the heart of Pasadenas historic and picturesque landscape, The Langham Huntington has debuted a stylish, new resort pool. This stylish addition to The Langham Huntington marks a significant enhancement to the renowned hotel’s offerings, providing guests with an unparalleled urban oasis experience in the heart of the city. The new resort pool embodies sophistication and tranquility, reflecting The Langham’s commitment to luxury and exceptional hospitality, according to The

Resorts 130
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Key Indian Metros Drive Marriott’s Growth in South Asia

Skift Blog

Skift Take: Marriotts expansion in South Asia and introduction of new brands underscore Indias booming hospitality market. It remains to be seen how it will balance premium growth with rising demand in Tier-2 and 3 cities.

Branding 273
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10 Digital Marketing Mistakes Hotels Often Make (and How to Fix Them)

STAAH

With 87% of travelers reading online reviews before booking and 53% abandoning a website that takes longer than three seconds to load, hotels cannot afford to overlook digital marketing. Yet, many continue to make costly mistakes, missing out on direct bookings, guest engagement, and long-term loyalty. In this blog, we will look at ten common digital marketing mistakes hotels make.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Air Traffic Controller Debate: Shutdown and DOGE Risks, Push for More Hiring

Skift Blog

Skift Take: Industry officials testified to Congress about the air traffic controller shortage and technology shortfalls. Elon Musk and DOGE, however, became contentious flash points.

Hiring 269
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Kokanee Glacier Resort

Webrezpro

Escape the hustle and bustle at Kokanee Glacier Resort. Located in Nelson, British Columbia, this property has plenty of nearby places for you to explore nature. You can ski, hike, or fish for rainbow trout. Theres friendly service, and each suite comes with a kitchen or kitchenette.

Resorts 91
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Who's Planning to Attend Skift India Forum

Skift Blog

Skift Take: Skift India Forum in Delhi is fast approaching - take a look at who is planning to attend and add your company's name to the list. You wont want to miss this exciting global travel industry event.

Events 265
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NEWH UK – celebrating UK’s top Interior Designers

Hotel Designs

Hotel Designs NEWH UK celebrating UKs top Interior Designers NEWH UK celebrating UKs top Interior Designers NEWH UK Chapter has proudly announced the winners of its much-coveted TopID awards, a campaign that shines a spotlight and honours the creative talents of chapter members who are aligned with its mission of supporting scholarship and education… This years NEWH UK Top ID awards, will be held inside VitrA London showroom on April 2 all proceeds from ticket sales will go towards scho

Events 90
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Travel and Credit Cards, IAG and Green Fuel and Luxury Done Well

Skift Blog

Skift Take: On this podcast, we explain why big banks are building booking platforms, why British Air's parent company has cornered a market, and why pricey skiing isn't always bad.

Travel 261
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NYU SPS, Marriott Foundation establish Workforce Apprenticeship Fund

Hotel Business

The NYU School of Professional Studies (NYU SPS) and The J. Willard and Alice S. Marriott Foundation (JWASM Foundation) have established The J. Willard and Alice S. Marriott Foundation Workforce Apprenticeship Fund. The $5-million fund will help the NYU SPS Jonathan M. Tisch Center for Hospitality create, implement and support an innovative program to prepare NYS SPS associate degree students for careers in hospitality.

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SCOOP: Expedia Laid Off Hundreds of Marketers Ahead of Reorg

Skift Blog

Skift Take: Getting more efficient in marketing through AI is certainly a component of this move. At least that's a goal.

Marketing 259
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Survey: Budgets tightening for meetings & events

Hotel Business

Meetings and events budgets are tightening according to the results of Q4 2024 Meetings & Events Pulse Survey , a report on what is currently driving decisions in the global meetings and events industry, from Global DMC Partners (GDP) , a global network of independent destination management companies (DMCs) and specialized event service providers.

Events 59
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Disney World Closures Due to Hurricanes Are Becoming More Frequent

Skift Blog

Skift Take: Walt Disney Worlds increasing hurricane closures arent just about extreme weather - theyre a reminder that even the most magical place on Earth cant escape the consequences of a changing climate.

Tourism 236
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Waldorf Astoria Costa Rica Punta Cacique – embracing the ‘Pura Vida’ in Costa Rica

Hotel Designs

Hotel Designs Waldorf Astoria Costa Rica Punta Cacique embracing the ‘Pura Vida’ in Costa Rica Waldorf Astoria Costa Rica Punta Cacique embracing the ‘Pura Vida’ in Costa Rica Slated to open in Spring 2025, Waldorf Astoria Costa Rica Punta Cacique, a luxury oceanfront resort with breathtaking views of Playa Penca, is lining up to be one of Hiltons most anticipated openings in the Caribbean and Latin America… Situated on the dramatic cliffside peninsula of Cacique

Dining 66
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Expedia’s Layoffs, Airbnb's Co-Founder Mode and Disney’s Hurricane Closures

Skift Blog

Skift Take: On todays episode we explain what happened to Expedias marketing team, what co-founder mode is like at Airbnb, and Disneys rising weather challenges.

Marketing 130
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A buying guide for hotel pillows – what you need to know

Hotel Business

Pillows can make or break a good nights sleep. Thats why many hotel guests lug their favorite pillows in the car, on a train or even in an airplaneanything to ensure a comfortable rest. Intentional, guest-centric pillow purchasing can ensure that repeat customers feel no need to BYO pillow. Our hotel pillow buying guide below will help you balance your guests needs with your hotels as you shop for pillows that will deliver restful sleep. 1.

Hotels 59
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Mews Raises $75 Million For Hotel Tech Growth and M&A 

Skift Blog

Skift Take: Mews is among a number of late-stage travel tech startups that have collectively raised billions of dollars in the past couple of years to modernize outdated software systems.

Travel 130
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Case study: Ege Carpets redecorates the Champs-Élysées…

Hotel Designs

Hotel Designs Case study: Ege Carpets redecorates the Champs-lyses… Case study: Ege Carpets redecorates the Champs-lyses… Ege Carpets is rejuvenating some of Paris’ most iconic destinations with its vibrant flooring designs see the city as you haven’t seen it before… With expertise in carpet design and craftsmanship, Ege Carpets transforms floors into storytelling elements , seamlessly blending artistry with function.

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Trinity Investments promotes Craig Lovett

Hotel Business

Trinity Investments , a U.S.-based hospitality-focused real estate investor, has promoted Craig Lovett to managing director, development. He joined the company in 2017 as VP, development and was promoted to SVP, development in 2022. Lovett will continue to lead all planning, design and construction of Trinitys acquisitions and existing portfolio. Since joining Trinity, he has been responsible for the successful repositioning of all of Trinitys properties and has completed more than $750 million