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Skift Take: After the pandemic-induced slump, China’s simplification of visa procedures appears to have paid off, with foreign visitors in the first half of the year soaring 152% compared to the year before.
To mark NAIDOC Week 2024, running from July 7-14, HM is shining the spotlight on Aboriginal and Torres Strait Islander people within the hotel industry. Here, IHG Hotels and Resorts’ InterContinental Hayman Island Resort Head of Workplace Health, Safety and Environment, Dr Matthew Mansell, CMP, JP, shares his thoughts on the meaning of NAIDOC Week in a HM exclusive.
Skift Take: Marriott has debuted a suite of travel tools to let road warriors book, manage, and expense business travel without having to visit third-party services.
Dual-branded Melbourne Airport hotel reveals team The team behind the opening of Novotel and Ibis Styles Melbourne Airport has been revealed. Leading a team of more than 200 staff is General Manager, David Alexander. He brings over 15 years leadership experience, most recently as part of the pre-opening team at the dual-branded Novotel Melbourne and Ibis Melbourne Central.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Skift Take: Industry response to a recent Skift story centered on this question: Would people actually use voice search to book travel experiences? The answers were revealing about the sector's broader opportunities and challenges.
To mark NAIDOC Week 2024, running from July 7-14, HM is shining the spotlight on Aboriginal and Torres Strait Islander people within the hotel industry. Here, Travel and Leisure Co. introduces Safety and Wellness Manager Asia Pacific, Belinda Matijevic, a passionate diversity and inclusion advocate. Belinda Matijevic was raised in a traditional European home but is a proud Aboriginal woman with heritage from the Anangu Pitjantjara Yankunytjatjara country in the remote northwest of South Australi
The Ascott Limited has unveiled a major global alliance with the world-renowned Chelsea Football Club which sees the lodging business win management of the hotels at the club’s iconic Stamford Bridge football ground in London and collaborate on exclusive hospitality experiences globally. The two existing hotels at Stamford Bridge, which currently stand at 232 keys, will be unified under a major renovation and rebranding project to reflect Ascott’s co-living brand Lyf, marking the largest Lyf pro
Rydges North Sydney has reopened its doors, introducing a fresh new look following a full refurbishment of the McLaren Street property. The new-look property features neutral tones, tactile textures and modern artwork with an abundance of natural light. All of the 168 rooms and suites – a mix of One Bedroom King, Two-Bedroom Family Bunks and a Penthouse Suite with views of Sydney Harbour – have been refreshed and fitted out with Rydges Dream Beds.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Former President and CEO of the American Hotel and Lodging Association (AHLA), William ‘Chip’ Rogers spoke to HM about the global travel landscape and challenges facing US hotels. A recognisable figure in the US hotel landscape and a former Republican member of the Georgia State Senate, William ‘Chip’ Rogers has spent the last 15 years in key leadership roles at major US hotel industry associations.
In the world of hospitality, traditional approaches often operate within rigid, pre-defined time slots (Night stays, for example) where a room was either fully occupied for a night or it wasn’t. In contrast, the modern trend of day-use hotel rooms is a much-needed upgrade on the traditional approach to cater to the dynamic demands of the modern guest.
Skift Take: The French designer behind those coveted red-soled stilettos has just snagged a stake in Experimental Group. Louboutin will now have a say in this chic Parisian outfit that runs a handful of boutique hotels and bars that are catnip for jetsetters.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Hospitality Ventures Management Group (HVMG) has appointed Ron Fader as SVP, finance & accounting. In his new role, he will work on the hotel day-to-day financial accounting, financial reporting, cash flow planning and management activities. “Ron has a proven track-record of cultivating service-driven teams that are oriented toward performance and committed to the practice of continuous improvement while supporting the properties’ and management company’s financial goals,” said Linda Philp,
Skift Take: Goa is working to position itself as more than just a tourism destination known for its beaches and nightlife. As it seeks to welcome more visitors, the state is taking measures to ensure that the negative impacts of tourism are mitigated - both on the environment and its people.
Myrtle Beach, SC-based hospitality management company Brittain Resorts & Hotels (BRH) has appointed Brittney Jones as chief development officer. In her new role, she will oversee the expansion of BRH’s Southeast portfolio through strategic third-party management contracts, leveraging her experience in business development and sales and her established industry relationships.
Skift Take: In recent months, several big-name airlines have been accused of greenwashing. Could independent, AI-driven data put an end to the confusion for consumers and corporate travel departments?
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Germantown, TN- based McNeill Hotel Company has added Marci Jacobs as VP, sales & revenue generation. In this role, Jacobs is responsible for building an integrated approach to sales, digital marketing and revenue generation to enhance collaboration and develop synergies among these functions at the corporate and property levels. She is also involved in organization-wide training activities and career development.
Hotel Designs AXOR and Antonio Citterio: Pushing the boundaries of individualisation AXOR and Antonio Citterio: Pushing the boundaries of individualisation Slender, elegant and exceptionally refined, AXOR Citterio C reinterprets the basin mixer tap for a new era, one that demands ever more comfort and individuality from ever smaller bathroom spaces… Minimalist in spirit, with soft contours and a sensuous form, the AXOR Citterio C t ap invites the touch while intriguing the eye from every a
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Hotel Designs Miniview: YotelPad Stratford – transforming micro-living into a design masterclass Miniview: YotelPad Stratford – transforming micro-living into a design masterclass Deputy Editor Megan Christopher was invited to take a first look at the brand new YotelPad Stratford and discover the beauty that lies within… YotelPad in Stratford , a stone’s throw away from the iconic Olympic Park, isn’t your average hotel.
Marriott International has launched Business Access by Marriott Bonvoy , a comprehensive online travel booking program designed as a direct channel for small to medium-sized businesses. The program combines an expanded booking experience with benefits and rewards available only through Marriott Bonvoy’s travel program and portfolio of brands. It is available to small- to medium-sized businesses based in the U.S., Canada, Europe, the Middle East, Africa, the Caribbean and Latin America, and is an
Hotel Designs INNSiDE by Meliá Wave Calvia opens its doors INNSiDE by Meliá Wave Calvia opens its doors INNSiDE by Meliá Wave Calviá is the latest addition to Mallorca’s ever-evolving hospitality landscape – the hotel’s opening represents a significant milestone in the ongoing redevelopment of the Magaluf area… The opening of Meliá Wave Calvia follows a major refurbishment as the hotel joins the INNSiDE by Meliá Lifestyle brand portfolio.
The Westin San Diego Bayview has completed a comprehensive $20-million renovation intended to elevate the guest experience, marking a transformation of its 436 guestrooms and meeting spaces in the heart of downtown San Diego. The property is located close to the waterfront near the Gaslamp Quarter and destinations like Petco Park and the San Diego Zoo.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
This blog post delves into a fresh perspective on hotel comp sets, exploring how to segment the market more effectively, adapt to varying guest patterns, and incorporate advanced revenue management strategies. By adopting a dynamic and comprehensive approach to comp sets, hoteliers can leverage deeper insights and strategic initiatives to drive success in an increasingly competitive landscape.
Several tech companies introduced new products at HITEC 2024 in Charlotte. From service robots to software that enables hotels to run more efficiently, here are some of them. LG debuts AI-powered door-type service robot LG Business Solutions USA has introduced its next-generation CLOi ServeBot, an autonomous, door-type service robot designed to provide safe delivery services in hospitality and healthcare settings.
By Nicole Di Tomasso The concept of employee wellness isn’t entirely new, but its role within the hospitality industry has garnered significant attention in recent years. Driven by the growing recognition that happy, healthy employees are key to successful operations, hotels are embracing wellness programs as a strategic priority. Several hotel companies are leading the way in implementing exemplary wellness programs.
Conversations at HITEC Charlotte confirmed that an All-In-One property-management system with Open APIs, centralized guest data, and embedded payments will provide the technology stabilization operators need to weather turbulent times and be grounded for future growth
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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