Tue.Aug 27, 2024

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Selina Sold Out of Insolvency 5 Weeks After Collapse – Exclusive

Skift Blog

Skift Take: A fire sale gives a new lease on life to Selina, a brand that reinvented hostels for the TikTok generation but struggled after a debt binge.

Sales 341
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Empowering Hotel Staff with AI: Bridging Technology and Tradition for Superior Guest Experience

Are Morch

This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateway. __ The AI transformation in the hotel industry represents a significant shift towards more efficient, personalized, and guest-centric services. Integrating AI should not only focus on […] The post Empowering Hotel Staff with AI: Bridging Technology and Tradition for Superior Guest Experien

Hotels 244
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The Biggest Innovators in Travel and Hospitality: Summer 2024

Skift Blog

Skift Take: The most inspiring trends we’ve picked up on have nothing to do with hyper-glitz. There’s a lot happening right now from visionaries executing with integrity.

Travel 335
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Accor solidifies owner partnerships with over 40 renewed hotel agreements

Hotel Management

Accor has reaffirmed its relationship with local and international hotel owners with the signing of partnership renewal agreements for more than 40 hotels across Australia comprising 5,500 keys. “Accor has been operating in Australia for over 30 years now, and a feature of our outstanding relationships with owners is our commitment to ensure their hotels remain at the forefront of the market through elevated guest services, facilities and satisfaction,” said Accor Pacific Chief Operating Officer

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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U.S. National Parks Vs. Overtourism: 3 Steps to Stop Overcrowding

Skift Blog

Skift Take: The new $100 million grant will boost the National Park Service's efforts to mitigate overtourism. It's going to need the help because there are no signs of a visitor slowdown.

Services 332
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The Hoxton to make Australian arrival in 2027 at former matchstick factory in Melbourne

Hotel Management

Ennismore’s ‘open-house hotel’ brand The Hoxton is set to make its Australian debut in 2027 with the opening of a hotel in Melbourne’s Cremorne. A revival of an historic building in the Matchworks Precinct, located at 560 Church Street, The Hoxton in Melbourne is a partnership between Ennismore and design-driven property developer Alfasi Group. The hotel will feature 198 guest rooms, three food and beverage outlets – an all-day dining destination, café, bar, and signature restaurant – a gym, as

Retail 147

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Exclusive: Michael Johnson reflects on 40 years in hospitality

Hotel Management

After a 40-year career in the hotel industry, most recently serving as CEO of Accommodation Australia, Michael Johnson, signs off in this HM exclusive. When you are in the midst of your working life, it feels like it will go on forever. But when the end actually arrives, you look back and it all seems to have gone by in a flash. After 40 years working in hotels, and the last five years leading the peak industry bodies for accommodation, my time has come.

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India’s Tourism Boom: Middle Class Drives Surge, Global Brands and Hotels Pivot

Skift Blog

Skift Take: India's travel and tourism sector is witnessing a boom. But making the most of it will need smart ideas and investments. The next few years will show how well global and local companies can seize this chance.

Tourism 326
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Don’t miss out: HM Awards entry deadline extended

Hotel Management

The deadline for entries to the hotel industry’s eminent awards has been extended by one week, to Friday September 6, giving additional time to nominate deserving individuals, hotels and hospitality groups. Now in its 22nd year, the HM Awards recognises personal and company excellence across Australia, New Zealand and the Pacific. Each year, more than 1,800 nominations are assessed to determine worthy winners across more than 40 categories.

Events 147
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How Travel Brands Are Using Technology to Maximize Value Globally

Skift Blog

Skift Take: To effectively engage travelers globally, travel brands must recognize and address regional preferences in their booking platforms that allow them to be scalable yet flexible enough to adapt.

Branding 326
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Pro-invest taps into flex living market with focus on ‘comfort, convenience and community’

Hotel Management

Pro-invest Group is set to tap into Australia’s emerging flex living market with a ‘fuss-free’ offering targeting Gen Z and millennial travellers. Blending a traditional hotel experience with the co-living model, Pro-invest says it will focus on smaller, full-furnished, self-contained studio and one-bedroom accommodation. The group believes this flexible approach will appeal to expats, business travellers, digital nomads and more seeking ‘comfort, convenience and community’.

Market 147
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India’s Surge in Destination Weddings – India Report

Skift Blog

Skift Take: Destination weddings among Indians is on a rise, driven by high-profile celebrations. However, the preference remains largely for international locations. Can marketing campaigns get people to 'Wed in India'?

Market 321
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Air New Zealand launches all-new online Airpoints experience

Hotel Management

More than 4.6 million Airpoints members will be able to enjoy a new-look digital experience in what is the first phase of Air New Zealand ‘s new and improved Airpoints programme for members. Air New Zealand Chief Digital Officer Nikhil Ravishankar says the airline is thrilled to unveil the first of many improvements to its Airpoints programme today. “What does not change is that our Airpoints programme will remain transparent and member-centric, with our members being able to redeem

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Labor Day Surge, Middle East Bump, and Amex GBT and AI

Skift Blog

Skift Take: Today's podcast looks at a Labor Day travel boom, using AI to support business travel, and a surge in Middle East tourism.

Tourism 308
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Danelle Ayers launches specialised hotel brand marketing studio

Hotel Management

Danelle Ayers, former QT Hotels & Resorts Head of Brand & Marketing, and a highly regarded award-winning hotel brand marketing professional, unveils her new business venture, Moda. Moda is a creative brand and marketing studio dedicated to empowering hotel and hospitality businesses to build and grow their brands to stand out, win fans and captivate customers.Ayers says “I’m excited to use my unique skillset to help a diverse range of hoteliers dial up their brand and marketing creativit

Branding 130
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Is the Global Distribution System (GDS) a Good Fit for My Property?

STAAH

Over 87% of GDS hotel reservations are related to business travel. GDS reservations have recovered from the COVID period and, in 2024, have surpassed the previous peak reached in 2019. This growth has led to a significant increase in the number of hotels listed on the GDS. Therefore, hotels considering listing on the GDS should seek expert advice to determine if it’s the right fit for them.

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Reckitt Pro Solutions a platinum sponsor of ISSA 2024

Hotel Management

Reckitt Pro Solutions is proud to be a Platinum Sponsor of ISSA 2024 in Sydney (11-12 September), Australia’s only dedicated Cleaning and Hygiene Event. Reckitt Pro Solutions will be on stand 233 bringing the latest research results, information and best practice recommendations for cleaning and hygiene in commercial spaces. The stand will also host product demonstrations explaining the role efficient and effective products play in helping create exceptional cleaning and hygiene protocols that s

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Monterey Beach Hotel – renovated and reinvented

Hotel Designs

Hotel Designs Monterey Beach Hotel – renovated and reinvented Monterey Beach Hotel – renovated and reinvented Steeped in history and nestled within the dunes, Monterey’s only beachfront property, Monterey Beach Hotel, is now open following a complete transformation… Ascendant Capital Partners, a leading real estate investment and operating company, in partnership with global hotel management firm Highgate and global investment manager Centerbridge Partners, has announced the highly anticip

Dining 106
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Cash in Hand: Examining the role Hotel PMS plays in digital tipping and employee rewards

eHotelier

Tipping is an integral part of North American service culture, but it has always had challenges in hospitality.

Services 105
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Duravit – creating feel-good moments in small bathrooms

Hotel Designs

Hotel Designs Duravit – creating feel-good moments in small bathrooms Duravit – creating feel-good moments in small bathrooms Even if a bathroom is small or irregularly shaped, you can still enjoy relaxing, pampering moments with a little clever planning and selecting the right products… The wide range of compact bathtub models or space-saving installation options from Duravit offer attractive solutions for maximizing bathroom space and combining comfort and functionality.

Closing 106
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PwC: Manhattan RevPAR up 6.8% YOY in Q2

Hotel Business

The rate of growth in occupancy, ADR and RevPAR in Manhattan in the second quarter, while robust, continued to decelerate, according to the PwC Manhattan Lodging Index: Q2 2024. Luxury hotel occupancy benefited from increased demand, while ADR growth levels for lower-priced properties continued to show significant improvements. For the overall Manhattan hotel market, Q1 RevPAR increased 9.4%, while Q2 increased 6.8%, from the same respective periods in 2023.

Occupancy 105
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5 Trends to Be Aware of for Your Hotel’s Strategy

Refine

As guest expectations evolve, so too should the strategies hoteliers use to communicate with them. Understanding these changing expectations and valuing what guests want is the foundation of any communication strategy. 5 Crucial Guest Trends to Include in Your Hotel’s Strategy Let’s delve into these expectations, explore how you, as a hotelier, can adopt strategies The post 5 Trends to Be Aware of for Your Hotel’s Strategy appeared first on Revfine.com.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Choice awards first contract under reintroduced SOAR program

Hotel Business

Choice Hotels International Inc. has awarded its first contract under the recently reintroduced SOAR (Supporting Ownership Access and Representation) program , designed to create hotel ownership opportunities for underrepresented entrepreneurs. Damon Healey , founder, Eternal Companies , a real estate investment and asset management firm, executed a contract to convert two hotels in Georgia to Suburban Studios, one of Choice’s four extended-stay brands.

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Patterson Harbor

Webrezpro

Moor yourself for a stay at Patterson Harbor, located in Republican City, Nebraska, on the south side of Harlan County Reservoir. You can rent a cabin, RV campsite, or dock slip…whatever floats your boat. There’s a beach bar and a place to stock up on snacks before your day on the water.

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Why a Hotel Commercial Strategy is Non-Negotiable

Guest Centric

Reading Time: 6 minutes Although hotel departments have historically operated in silos, the way consumers interact with hotels nowadays highlights the increased need for consolidation into a comprehensive commercial strategy – where everyone from front office staff to revenue management, sales, and marketing are aligned towards delivering the best experiences to guests and boosting business performance.

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Beyond small talk: deep networking techniques for introverts

eHotelier

Professional networking can lead to job opportunities, career advancement, and greater professional status and authority, but it does require socializing. Fortunately, introverts can learn to become proficient networkers - and eventually even enjoy it.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Cash in Hand: Examining the Role Hotel PMS Plays in Digital Tipping and Employee Rewards

Hotel News Resource

Article - Cash in Hand: Examining the Role Hotel PMS Plays in Digital Tipping and Employee Rewards - By Warren Dehan - Hotel companies must consider the impact of digital tipping trends on employee satisfaction as we trend toward a cashless society

Hotels 79
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Understanding EBITDAR: A Vital Metric for Hotel Profitability

Catala Consulting

In the hotel industry, where operational costs and rental expenses can significantly impact profitability, traditional financial metrics often fall short in giving a true picture of a hotel’s performance. This is where EBITDAR (Earnings Before Interest, Taxes, Depreciation, Amortization, and Restructuring or Rent costs) comes into play. At Catala Consulting, we believe that understanding and leveraging EBITDAR can provide valuable insights into your hotel’s financial health and help

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Maximizing Your Potential: Hospitality Internships

Hotel News Resource

Hospitality internships are a gateway to a thriving industry. They offer a unique blend of practical experience and academic learning. Internships provide a glimpse into various roles.

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Google’s Privacy Sandbox Initiative: Delaying the Degradation of Third-Party Cookies

Amadeus Hospitality

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!