Tue.Jul 30, 2024

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Skift IDEA Awards: Meet the 2024 Finalists 

Skift Blog

Skift Take: For the sixth year, Skift IDEA Awards will recognize and celebrate excellence in design, creativity, and innovation across travel by spotlighting the brands and businesses that are driving the industry forward. See the 2024 finalists below.

Branding 342
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Crystalbrook breaks ground on $120 million Adelaide development

Hotel Management

Crystalbrook Collection has broken ground on its AU$120 million luxury hotel development on Adelaide’s Halifax Street, marking a milestone for the company as it prepares to enter one of Australia’s fastest growing cities. The five-star Crystalbrook Sam, which will span 13 levels, will feature 206 guest rooms and suites, state-of-the-art meetings and events space, a grand lobby with communal spaces, and a rooftop Eléme bathhouse and day spa with views of the Adelaide Hills.

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Air New Zealand Scraps 2030 Climate Goal, Will Other Airlines Follow?

Skift Blog

Skift Take: Air New Zealand's CEO cited multiple factors for the decision, ranging from a lack of regulatory support to supply chain problems.

Tourism 312
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Two months to go until AHICE Aotearoa, early bird offer closes August 9

Hotel Management

Hotel leaders from across New Zealand, Australia and the South Pacific are urged to secure their tickets soon for the third edition of the Aotearoa Hotel Industry Conference and Exhibition (AHICE), with the early bird discount offer closing on Friday August 9. Register for AHICE Aotearoa now. With just two months to go until the two-day program gets underway on September 25 and 26 at Te Pae Christchurch Convention Centre, tickets are selling fast.

Closing 147
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Spain Regulator Cites Booking.com for Abusive Practices But Lowers Penalty by $90 Million

Skift Blog

Skift Take: Should Booking.com have the right to compel Spanish hotels what rates they can charge on their own websites? That is the heart of the issue.

Hotels 306
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Crowne Plaza Terrigal Pacific launches VIP Club experience with new director role to boot

Hotel Management

Crowne Plaza Terrigal Pacific hotel has introduced a new VIP experience for guests who book from a range of 15 premium suites and ocean-view rooms. The Pacific Club experience gives guests access to a range of perks including a personal concierge, exclusive daily cocktail hour, valet parking and private transfers for travel around the local area. The experience will be led by a Director of VIP Services – a newly-created role to ensure a seamless roll out and enhanced customer touchpoints.

More Trending

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Say hello to Soho: Capstone launches art-deco, lifestyle hotel in Auckland’s Mount Roskill

Hotel Management

Capstone Hotel Management has introduced Auckland’s newest lifestyle hotel, Soho Hotel Auckland, in partnership with owner-developers IPG Corporation Ltd. The 126-key property, located at 180 Stoddard Road, Mount Roskill, features an art deco-inspired design, Asian-fusion restaurant and bar, in-house café, and a double-level spa, which is set to open later this year.

Dining 130
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India Is Trying to Make Air Travel Affordable, But How? – India Report

Skift Blog

Skift Take: India's aviation sector is expanding and people from smaller cities are increasingly looking to fly. Keeping airfares in check is key to ensuring that air travel remains accessible to the Indian middle class, particularly as it makes up for about a third of the country's population.

Travel 298
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Mantra 2 Bond Street brings New York-style wine bar to Sydney’s CBD

Hotel Management

A New York-inspired wine bar has opened its doors at Mantra 2 Bond Street in Sydney, bringing a relaxed neighbourhood feel to the CBD setting. Positioned in an enviable location on the corner of George Street and Bond Street, Georgie Wine Bar features a classic art deco design that pays homage to the heritage of the CBD with its own contemporary twist.

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Trivago Acquires 30% Stake in Hotel Rate Aggregator Holisto for $10 Million

Skift Blog

Skift Take: Could Trivago be looking to supplement its traditional metasearch revenue with that generated by a hotel booking site? Or is it just interested in Holisto's tech?

Revenue 298
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Business Access by Marriott Bonvoy takes off for SMEs globally

Hotel Management

Marriott International has launched Business Access by Marriott Bonvoy , a comprehensive online travel booking program designed as a direct channel for small to medium-sized businesses. The Program combines an expanded booking experience with benefits and rewards available only through Marriott Bonvoy’s award-winning travel program and portfolio of brands.

Business 130
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Hilton’s Asia Pacific Growth: The Brands Driving it and the Focus on India 

Skift Blog

Skift Take: While Hilton is making a big splash with its luxury brands in Asia Pacific, it’s also smartly tapping into the booming middle class that's fueling the rise of its focused service brands.

Branding 290
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Accor Plus launches Asia Pacific marketing campaign as it celebrates 30 years

Hotel Management

Hotel loyalty subscription program, Accor Plus has launched a new campaign to highlight its value offering as it celebrates its 30 th anniversary. The ‘Get Away With It’ campaign, developed in partnership with Sydney-based creative agency John and John, highlights the value Accor Plus members enjoy when staying at Accor hotels throughout Asia Pacific.

Marketing 130
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JetBlue Posts Surprise Profit as New Strategy Starts to Pay Off

Skift Blog

Skift Take: JetBlue’s strategy of cutting unprofitable routes and focusing on its core markets is starting to see returns — the carrier unexpectedly reported a profit in the second quarter.

Marketing 290
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Meet your host — talking Total RevPAR, NOI, the voice channel, and budget season

Revinate

Hotel Moment WITH KAREN STEPHENS Episode 90 In this episode of the Hotel Moment podcast, your host of two years, Revinate CMO Karen Stephens, is making her formal introduction to all our listeners. Karen walks through a bit of her journey in the hospitality sector, highlighting the technological innovation [.] The post Meet your host — talking Total RevPAR, NOI, the voice channel, and budget season appeared first on Revinate.

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Spirit Announces Huge Premium Push, But is it Enough to Shore Up the Airline?

Skift Blog

Skift Take: Spirit is the latest U.S. low-cost airline to make a premium pivot in a bid to boost profitability. Wall Street will be watching closely.

Closing 289
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LE: Significant U.S. hotel supply growth expected through 2026

Hotel Business

As seen in the Q2 2024 U.S. Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), at the end of the second quarter, there are 6,095 projects with 713,151 rooms in the pipeline. This new all-time high represents a 9% year-over-year (YOY) increase in projects and an 8% YOY increase in rooms compared to Q2 2023 totals. At the close of the second quarter, there are 1,171 projects comprising 147,611 rooms under construction, marking a 10% increase in projects and a 4% increase in r

Pipeline 111
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ToursByLocals CEO on Brand Transformation and Rising Demand for Authentic Experiences

Skift Blog

Skift Take: Following pandemic setbacks, ToursByLocals has completed a long-awaited rebrand meant to signal growth.

Branding 289
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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7 Innovative Strategies to Supercharge Your Hotel’s Direct Bookings

STAAH

Imagine a world where every booking goes straight to your hotel, cutting out the middleman and saving you significant commission fees. This isn’t just a dream—it’s a reality that direct bookings can offer. By focusing on driving direct bookings, you can boost your revenue, strengthen your relationship with guests, and maintain full control over their experience.

OTA 110
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CEOs Look Ahead to Hospitality’s Future at Skift Global Forum

Skift Blog

Skift Take: Hotel CEOs from Marriott, MGM, Wyndham, and more will take the Skift Global Forum stage this September in New York City. We’ll dive deep on what they predict for hotels in the U.S. and abroad, as global travel continues to grow.

Travel 288
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Paris: the hottest hotels to visit during the 2024 Olympics

Hotel Designs

Hotels 104
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Indian Tourism Industry’s Hits and Misses

Skift Blog

Skift Take: The Indian Union Budget last week was a disappointment, but there was a bright spot with IndiGo, MakeMyTrip, and IHCL all reporting profitable quarters in their earnings calls.

Tourism 282
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Don't Miss the Future: Adapt to Changing Traveler Needs

Demand Calendar

This blog aims to delve into the current state of the consumer and analyze how these evolving behaviors and preferences will impact the hotel industry. By understanding these trends, hotel businesses can strategically position themselves to capture emerging opportunities and navigate the challenges of this dynamic market.

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Korean Wave Makes a Splash with 7.7 Million Tourists as China Leads the Tourism Charge

Skift Blog

Skift Take: 2024 might be the year we finally stop comparing South Korea's tourism numbers to 2019. This year, South Korean arrivals could set a new standard all on their own!

Tourism 279
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The business case for appealing to hotel guests with disabilities

eHotelier

A significant customer cohort that has yet to be fully embraced at both operational and marketing levels are guests with disabilities. Substantial opportunities exist to upsell and cross-sell to capture more total revenue from this growing segment.

Upsell 97
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Venice’s Large Group Tour Ban to Start August 1

Skift Blog

Skift Take: Venice is taking on group tours and loudspeakers as part of its overall framework toward combating mass tourism.

Tourism 182
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Influencers on ÔXÕ Anticipate SearchGPT to Revolutionize Search Engine Market with AI-driven Innovations

Hotel News Resource

The recent unveiling of OpenAIÕs SearchGPT for an artificial intelligence (AI)-driven search experience, featuring real-time information summarization, interactive follow-up questions, and visual answers, has garnered widespread attention.

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Marriott launches HotelHelp pilot for human trafficking survivors

Hotel Business

At the AHLA Foundation’s third annual No Room for Trafficking (NRFT) Summit in connection with World Day Against Trafficking in Persons, Marriott International Inc. revealed the pilot launch of HotelHelp, a rooms donation program for survivors of human trafficking. HotelHelp currently works with Marriott’s portfolio of hotels that are willing to donate short-term emergency stays and established care providers who book these rooms for the survivors they support.

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10 Tried and True Hotel Revenue Management Strategies

Hotel News Resource

Article - 10 Tried and True Hotel Revenue Management Strategies - Hotel revenue management underpins and drives the commercial success of all hotels. So what exactly is it and what benefits does it bring?

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Avatar provides $6.4M for Bodega Coast Inn & Suites acquisition

Hotel Business

Avatar Financial Group LLC , a Seattle-based national bridge lender for commercial real estate, has provided $6.4 million in financing for the Bodega Coast Inn & Suites in Bodega Bay on the Sonoma Coast of Northern California. The property spans six three-story buildings housing 44 guestrooms, all of which have a view of the Bodega Bay, as well as a main building with a hotel lobby, dining and meeting space.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!