Social Hospitality
MAY 20, 2025
In an industry where follow-ups make or break bookings and where client experience isnt just a buzzword but the whole business model, the tools you use matter. Yet, many in-house marketers in the hospitality industry are still forcing generic systems to do a very specific job. Thats where niche CRMs (Customer Relationship Management Systems) are stepping in and changing the game.
STAAH
MAY 20, 2025
A hotel booking engine is more than a plug-in, it’s the digital front door to your hotel. It allows guests to book rooms directly from your website (or social media) in real-time, without needing to call or email your front desk. Today’s digital-first guests demand convenience, speed, and seamless experiences making a booking engine more than just a helpful tool, it’s a necessity Why Every Hotel Needs a Booking Engine System If your hotel isn’t offering direct bookings online, you’re missi
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Hotel Management
MAY 20, 2025
After a rigorous evaluation process, leading Sales and Catering Software, iVvy, has been selected as one of the listed Sales & Catering Software vendors by global hospitality giant, Accor. Accors global presence spans across 5,600 hotels in more than 110 countries, operating across 45 brands. This announcement reflects Accor’s commitment to partner with world-class providers to enhance consistency, efficiency, uphold brand standards, and connectivity across their portfolio.
Hotel Speak
MAY 20, 2025
With the Autumn Budget 2024 changes now in effect, there are higher costs for everyone in hospitalityagain. So surely the UK is becoming a tougher place to run a travel or hospitality business? Funnily enough, some hoteliers and industry experts are saying the opposite. Theres been something new putting a dent in hospitalitys earning potential for several years now.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Hotel Business
MAY 20, 2025
1 Hotels , the mission-driven luxury lifestyle brand founded by Barry Sternlicht, has opened 1 Hotel Seattle in the South Lake Union neighborhood. “Seattle is a city where nature and innovation coexist beautifullyand that’s exactly what we aimed to capture with this property,” said Sternlicht, founder of 1 Hotels and chairman of Starwood Hotels. “This city has long been a pioneer in sustainability, environmental stewardship and progressive thinking.
Skift Blog
MAY 20, 2025
Skift Take: Wyndham is recognizing that its frequent guests like doing things, not just sleeping in rooms. Its loyalty members can now trade points for experiences like sold-out concerts and sports events.
Hotel Sales Focus brings together the best content for hotel sales and marketing professionals from the widest variety of industry thought leaders.
Hospitality Tech
MAY 20, 2025
Accor is launching a modular global tech platform to unify meetings and events bookings, sales & catering, and loyaltysignaling a shift toward integrated, distribution-first infrastructure across 5,600 properties.
Hotelier Magazine
MAY 20, 2025
TORONTO The Playbook Commons, a new 180-seat culinary destination and sports theatre located on the ground floor of Hotel X, is slated to open on May 29. Brought to life by Harlo Entertainment, the team behind Kasa Moto, Roses and Valerie, The Playbook Commons blends elevated dining with spirited camaraderie serving timeless dishes and drinks while screening games, races and more.
Hospitality Tech
MAY 20, 2025
Despite overwhelming smartphone adoption among Millennial and Gen Z travelers, fewer than one in three travel operators have embraced mobile-first booking and payment solutionsraising red flags for IT leaders in hospitality.
Hotelier Magazine
MAY 20, 2025
VANCOUVER Paul Y. Construction (B.C) Ltd. has announced the groundbreaking of a new dual-branded hotel in the heart of downtown Vancouver. Rising 30 storeys at 848850 Seymour Street just steps from CF Pacific Centre and Robson Square the development will bring together two of Marriott Internationals most forward-thinking lifestyle brands: Moxy Hotels and Element by Westin.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Skift Blog
MAY 20, 2025
Skift Take: Trip.coms inbound bookings soared 100% as Chinas visa-free policies lured more tourists. With AI and senior travelers fueling growth, the companys global comeback looks sharp and well-targeted.
Amadeus Hospitality
MAY 20, 2025
Originally published to the Amadeus newsroom The global hotel company will use Amadeus industry-leading sales and catering solution Delphi in its premium and luxury brands May 20, 2025 – Amadeus , in collaboration with Accor, announces an expansion of the use of Delphi , a trusted name in the hospitality industry for managing hotel sales, meetings and events.
Skift Blog
MAY 20, 2025
Skift Take: More than three dozen lawmakers and their spouses have traded stocks in travel companies even as they oversee and regulate them.
Hotel Designs
MAY 20, 2025
Hotel Designs Miniview: Kimpton Los Monteros Hotel local connection with a 70s twist Miniview: Kimpton Los Monteros Hotel local connection with a 70s twist El Equipo Creativo has once again brought its signature design to Kimpton Hotels this time leading the redesign of all public spaces at the newly renovated Kimpton Los Monteros Hotel in Marbella… The design approach for the Kimpton Los Monteros project is deeply inspired by Marbellas rich landscape and cultural heritage, aiming to ca
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Hotelier Magazine
MAY 20, 2025
MONTREAL Knightstone Hotel Group and Urgo Hotels Canada have opened AC Hotel Old Montreal, a property where European elegance meets the rich heritage of Old Montreal. The hotel joins Marriott International’s global portfolio under the AC Hotels brand, allowing Marriott Bonvoy members to earn and redeem points. With 124 rooms and suites, Spanish inspiration flows through every space.
Skift Blog
MAY 20, 2025
Skift Take: Ascott got its start providing extended stays for corporate travelers. But it hasn't opened enough properties in places where people dream of vacationing. So expect it to buy resorts.
Hospitality Today
MAY 20, 2025
Despite a sleek interface and smart filter features, early testing reveals the chatbot struggles with accuracy and lacks key trip-planning functionality
Skift Blog
MAY 20, 2025
Skift Take: Delta forged ahead with plans to resume service to Tel Aviv as some European carriers rethink service to the region.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Lodging
MAY 20, 2025
Accor announced the development of a new digital meetings and events ecosystem to maximize the ongoing expansion and support of its meetings and events business. The new platform will unite over 5,600 Accor hotels and resorts worldwide, featuring an inventory of 2.5 million square meters of event space and 800,000+ guestrooms, providing a self-serve option for clients to view and book event space, guestrooms, and sales and catering services, while augmenting the support of on-site […] The
Hotel News Resource
MAY 20, 2025
123Compare.me's World Parity Report for April indicates that independent hotels and smaller chains face greater pressure from Online Travel Agencies (OTAs) when their rates surpass the market average. This pressure becomes particularly evident with non&major OTAs, emphasizing the need for enhanced monitoring of these intermediaries.
Gourmet Marketing Hotel
MAY 20, 2025
In a world dominated by sprawling hotel chains with global recognition and vast marketing budgets, boutique hotels often face an uphill battle to capture travelers' attention. However, size isnt everything. With the right strategy, boutique hotels can offer something even the biggest players can't: distinctiveness, authenticity, and a sense of place.
SiteMinder
MAY 20, 2025
Hotel equipment: Complete guide for hotel owners What is hotel equipment? Hotel equipment is the tools, appliances, systems, and furnishings that support a hotels daily operations and service delivery. Think about the gear that powers your property: ovens and refrigeration in the kitchen, trolleys and vacuums in housekeeping, or the in-room items that make a guests stay comfortable: minibars, safes, hairdryers.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
STAAH
MAY 20, 2025
A hotel booking engine is more than a plug-in, its the digital front door to your hotel. It allows guests to book rooms directly from your website (or social media) in real-time, without needing to call or email your front desk. Todays digital-first guests demand convenience, speed, and seamless experiences making a booking engine more than just a helpful tool, it’s a necessity Why Every Hotel Needs a Booking Engine If your hotel isnt offering direct bookings online, youre missing out on r
Lodging
MAY 20, 2025
The future of hospitality relies on diverse leadership, and women are increasingly stepping into those roles. Championing women in the hospitality industry is the AHLA Foundations ForWard Conference, now in its sixth year. Nearly one thousand hospitality professionals convened at the Hyatt Regency Atlanta earlier this month for this years conference, which centered around the concept of power, both individual and collective power, Kevin Carey, president and CEO, AHLA Foundation, shared with LODG
Skift Blog
MAY 20, 2025
Skift Take: The Hotels.com app is integrated with the chatbot in a simplistic way that makes it easy to use, but the errors don't help to set it apart.
eHotelier
MAY 20, 2025
Marking the beginning of a new era of luxury in Mexico, the highly anticipated Rosewood Mandarina welcomes guests to enjoy the captivating energy and cultural reverence of the Pacific coast.
Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Skift Blog
MAY 20, 2025
Skift Take: This was Google's biggest group of AI announcements yet. With all the of the travel-related demos, the industry is clearly top-of-mind during development.
Hotel News Resource
MAY 20, 2025
The Deloitte 2025 Summer Travel Survey reveals that more than half of Americans (53%) plan to travel and stay in paid lodging this summer. This is an increase from 48% last year, despite financial concerns and economic pressures. Many Americans are making adjustments by taking more frequent yet shorter trips. Other influencing factors include remote work, technology, and sustainability.
Skift Blog
MAY 20, 2025
Skift Take: Al-Meers comments herald a bold new chapter anchored around U.S.-built aircraft, but they're also a reaffirmation of Qatar Airways pragmatic and often opportunistic fleet strategy.
Hotel Business
MAY 20, 2025
Smith Hill Capital , the dedicated private credit and commercial real estate debt investment management business of Procaccianti Companies , has promoted Connor Carey to VP. In his new role, he will lead strategic initiatives across lending and capital markets, supporting the continued growth of the Smith Hill Capital private credit platform. Since joining Smith Hill Capital, Carey has played a critical role in expanding the firm’s portfolio and deepening its relationships across the indus
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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