Thu.Mar 20, 2025

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How PMS technology is improving housekeeping

Hotel Business

By Audrey MacRae Housekeepers are the backbone of the hotel industry, but they need a little help to support our business today. Rising guest expectations and the need for greater efficiency have been a drain on housekeepers ability to keep pace with the needs of their position. Therefore, many independent hotel operators are reworking their approach to technology to give housekeeping teams a hand.

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Hoteliers Could See 12% Increase on Room Rates by Selling their Best Features or Services

Amadeus Hospitality

Originally published on Amadeus Insights New research from Amadeus shows that social media ads and travel influencers are key channels now driving trip decisions March 20, 2025 – New research from technology innovators Amadeus explores what travelers are looking for from a trip and how technology can make those ambitions come true. The report Travel Dreams draws on input from 6,000 travelers from US, China, India, UK, France and Germany to understand how they choose where to visit, how t

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The nature of hotel bathroom design with SANIPEX GROUP

Hotel Designs

Hotel Designs The nature of hotel bathroom design with SANIPEX GROUP The nature of hotel bathroom design with SANIPEX GROUP Experts in luxury bathroom design for 30 years, SANIPEX Group knows that a well-designed hotel guest bathroom serves as a peaceful, personal escape for the discerning guest, and that an excellent way to achieve this is by bringing nature-inspired elements into the design… Having supplied many luxury hotels and resorts around the world, the SANIPEX GROUP offers a compr

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Exclusive: Hyatt taps into Australia’s extended-stay market with first Hyatt House to open in May

Hotel Management

Hyatt Hotels extended-stay brand Hyatt House is gearing up for an Australian debut in May following the completion of Holder Easts AU$280 million Oasis Residences development in South Melbourne last month. The 19-storey development at 30-32 Palmerston Crescent, designed by Hayball Architects and constructed by Roberts Co., will be home to the 97-key Hyatt House South Melbourne, complete with all-day lounge on the ground floor.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Five ways to personalize guest experiences and win group bookings with technology

Hotel Business

With more than 100,000 hotels in the U.S. today, hotels are under increased pressure to stand out and get their share of bookings. Personalization is one way that hoteliers can create experiences that truly resonate with guests and make them feel welcome. But personalization can also help hoteliers attract group bookingsa key revenue driver for many hotels.

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Nobu Hospitality announces Nobu Hotel, Restaurant and Residences Manchester

Hotel Designs

Hotel Designs Nobu Hospitality announces Nobu Hotel, Restaurant and Residences Manchester Nobu Hospitality announces Nobu Hotel, Restaurant and Residences Manchester Nobu Hospitality has unveiled plans for a landmark development in Manchester, featuring a hotel, restaurant, and the UKs first Nobu-branded residences. Here’s what we know… Nobu Hospitality, in partnership with leading property developer Salboy, has announced that the project, currently named Viadux 2 , will introduce th

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Four Data Takeaways Concerning the Ambiguous Hospitality Environment

Lodging

General sentiments from the 2025 Hunter Hotel Investment Conference at the Atlanta Marriott Marquis surrounded the ambiguous state of the hospitality industry and hotel investing environment. Each hospitality company relates to the uncertainty in different waysa management company and a REIT would have different perspectives, for examplebut one thing remains the same: the data.

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Crystal Creek Capital acquires Planters Inn

Hotel Business

Crystal Creek Capital (CCC), a Jackson Hole, WY-based private equity real estate investment firm, has acquired Planters Inn, a landmark luxury boutique hotel located in Charleston, SCs Historic District. CCC will also take over the day-to-day management of the 64-room property, which was originally built in 1844 as a luxury goods emporium. The hotel is Charlestons only Relais & Chteaux property.

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Fairmont Pacific Rim Reveals Fairmont Gold Experience

Hotelier Magazine

VANCOUVER Fairmont Pacific Rim has revealed its Fairmont Gold experience, following an extensive renovation led by Westbank, the hotels co-owner and developer, in partnership with Canadian interior design studio Nivek Remas. The Fairmont Gold experience draws inspiration from the surrounding forests and natural landscapes. Spanning the 20th to 22nd floor of the hotel, floor-to-ceiling windows illuminate each space with natural light.

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HotelPORT, Daitrix launch ReputationAI

Hotel Business

HotelPORT has partnered with Daitrix to launch ReputationAI, a platform designed to transform how hotels, restaurants and spas manage their online reputation. The solution leverages artificial intelligence to provide businesses with actionable insights and tools to enhance guest satisfaction and operations. The platform offers a comprehensive suite of features that monitor and analyze customer feedback in real time.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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G’day Group acquires 45-key Cradle Mountain Wilderness Village

Hotel Management

Gday Group is set to launch an expanded Discovery Parks offering at Tasmania tourist hotspot Cradle Mountain, following the acquisition of a neighbouring accommodation business. The acquired Cradle Mountain Wilderness Village, which features 45 chalet-style rooms and the award-winning Hellyers restaurant, will be integrated into the groups Discovery Parks next door to become Discovery Resorts Cradle Mountain Village.

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Casa Peleyón: From manual property management to technological excellence

Little Hotelier

Known as “A Charming Refuge,” Casa Peleyn has been ngeles Ortiz Prez ‘s life project for two decades. This enchanting boutique hotel with just six rooms, strategically located near the Camino de Santiago , is the result of years of dedication where every detail has been meticulously designed to offer an unforgettable experience. However, manual reservation management was limiting the teams ability to provide the service they desired.

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Hapi, Shiji enter into partnership

Hotel Business

Hospitality data and connectivity solutions provider Hapi has entered into an extended partnership with Shiji that will include Infrasys POS, a Shiji product. Hapi is the connectivity layer that allows Infrasys POS to connect to other property management systems (PMS) vendors, making it a friendly and flexible solution for brands that have a mix of PMS platforms across their portfolio, according to the company.

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Chelsea Hotel, Toronto Appoints New Director of F&B

Hotelier Magazine

TORONTO The Chelsea Hotel, Toronto has appointed Sarah Russell to the role of director of Food & Beverage. Russell joins the Chelsea Hotel, Toronto from the Sheraton Centre, where she held the position of director of Venues, Restaurants and Bars. Previously, she held senior F&B positions with the Compass Group of Canada, the Grand Hyatt Bahamar (Nassau), Westin Harbour Castle and the Thompson Toronto.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Hyatt Place Milwaukee Airport changes hands

Hotel Business

Marcus & Millichap has arranged the sale of the 99-room Hyatt Place Milwaukee Airport. Situated just outside the gates of a top 50 MSA international airport on fee simple land, Hyatt Place Milwaukee Airport offers exceptional convenience and accessibility, said Jon Ruzicka, first VP, investments, Marcus & Millichap. Planned renovations will align the property with the latest franchisor standards, further enhancing the guest experience.

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Hospitality Industry Sales Vet Jason Ring Joins TravelNet Solutions as New Chief Revenue Officer

TravelNet

COTTAGE GROVE, Minn. TravelNet Solutions (TNS), makers of Track Property Management Software, is pleased to announce the addition to their executive leadership team of Jason Ring as Chief Revenue Officer. With extensive experience in sales, business development, and strategic partnerships, Jason will play a key role in expanding TNS market reach and realizing the companys ambitious growth goals.

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Peregrine Hospitality adds Jason Druso as SVP, boutique & lifestyle

Hotel Business

Peregrine Hospitality has named Jason Druso to the newly created position of SVP, operations, boutique & lifestyle. Druso’s proven knack for creating a sense of place will help take these properties to the next level through an emphasis on best-in-class sensory experiences, developing unique concepts that create meaningful connections for locals and travelers alike, said Pete Sams, COO, Peregrine Hospitality.

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A New View for Evaluating Sales Effectiveness

Anthony Cole Training

What you cannot see can kill you. If you don't see the car to your right about to run a stop sign, you might be in trouble. If you cannot see a clogged artery, you might be in trouble. If you cannot see that your sales team is failing to execute the fundamentals of an effective sales approach, then surely that will kill your chances for sales effectiveness and consistent sales growth.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Mint House opens The Dylin

Hotel Business

Mint House has opened its newest property, The Dylin, located in Madison, WI. This is the companys first property in the city and first opening after its acquisition of Locale in February. The 55-unit property, located outside downtown Madison, provides guests with rooms ranging from studios to five-bedroom apartments. Larger groups can also be accommodated in the propertys six-bedroom home and seven-bedroom homes.

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Accor’s Loyalty Program Hits 100 Million Members: See Where it Ranks vs. Marriott and Hilton

Skift Blog

Skift Take: Accor's ALL loyalty program has achieved a notable milestone, but faces challenges in competing with industry giants due to its smaller hotel footprint and a differing focus on experiences.

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Paying It Forward

Lodging

I never pictured myself going into the hospitality business. I was home on college break and answered an ad for a sales coordinator role locally. The post Paying It Forward appeared first on LODGING Magazine.

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European Commission Finds Google Favors Its Own Travel Listings, Violates Competition Rules

Skift Blog

Skift Take: Skift has been arguing for more than a decade that Google creates an anti-competitive playing field by self-preferencing its own travel businesses over those of competitors. The European Commission's wheels are turning very slowly.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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10 Reasons why I love Manila, Philippines

STAAH

Manila, the vibrant capital of the Philippines, is a city that captivates the hearts of many. In this blog post, we explore the enchanting facets of Manila through the eyes of Nancy Celis, a passionate resident who shares her love for this bustling metropolis. From its rich cultural heritage to the convenience of city life, here are 10 reasons why Manila holds a special place in Nancys heart. 1.

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What’s Holding Back Tourism to India – and How to Fix It

Skift Blog

Skift Take: India has the potential to be a global tourism powerhouse, but overcoming perception gaps, infrastructure challenges, and visa barriers is key to unlocking long-term growth.

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Four Seasons Debuting Private Luxury Residences in Washington, D.C.

Hotel News Resource

Four Seasons, in partnership with The Georgetown Company and Mohari Hospitality, has announced its first standalone private residences in Washington, D.C.

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Unlocking the Secrets of Travel Rewards and Loyalty – Skift Travel Podcast

Skift Blog

Skift Take: Travel loyalty programs have evolved significantly since their launch several decades ago, and this episode of the Skift Travel Podcast takes a look at how travel brands are using them to boost revenue.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Travelers Willing to Pay More for Customized Features and Services: Amadeus Study

Hotel News Resource

New research indicates that hotel guests are willing to pay extra for specific features or services, potentially boosting hotel revenues by over $5,300 per room, per year.

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Airbnb Stopped Listing in China - But it Still Wants Chinese Travelers

Skift Blog

Skift Take: Airbnb may have exited Chinas domestic market, but it hasnt walked away from Chinese travelers.

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Paradero Todos Santos joins Virtuoso

eHotelier

Paradero Todos Santos is thrilled to announce its acceptance into Virtuosos prestigious portfolio.

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London Heathrow's Closure, Accor's Loyalty Milestone and Airbnb's Chinese Travelers

Skift Blog

Skift Take: Today's podcast looks at London's airport mess, Accor's loyalty expansion, and Airbnb's Chinese strategy.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!