Mon.Dec 16, 2024

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Unpacking the design of branded residences with MUZA Lab

Hotel Designs

Hotel Designs Unpacking the design of branded residences with MUZA Lab Unpacking the design of branded residences with MUZA Lab With the rising trend of Branded Residences continuing to shape hotel design as we shift into 2025, we caught up with Inge Moore, Founder of MUZA Lab, to dig a little deeper into a few of these projects and discuss the designer details… The rise of branded residences in hotel design has shown itself to be a significant trend in the luxury real estate and hospitali

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Personalizing Your Point-Of-Sale: How to Improve Your Hotel Check-In Experience

Are Morch

As a hotelier, your check-in experience is your first chance to make a positive impression and set the tone for your customers stay. What To Expect During The Check-In Process Check-in management ensures that each guest arriving at your hotel is welcomed efficiently, made to feel comfortable, and prepared for a pleasant stay. There are […] The post Personalizing Your Point-Of-Sale: How to Improve Your Hotel Check-In Experience appeared first on Are Morch, Digital Transformation Coach.

Sales 130
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Hotelier: Ryan Soderberg, Toronto Marriott City Centre

Hotelier Magazine

By Rosanna Caira As the only hotel in North America located within a major league stadium the Rogers Centre the Toronto Marriott City Centre is a unique property that holds extraordinary appeal for the fans as well as travellers. And for Ryan Soderberg, its GM, that distinction makes his role that much more appealing. The hotel stands out as truly unique among properties Ive worked at, says the Calgary native.

Events 52
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Empowering hotel teams: How multi-modal AI transforms operations

Cloudbeds

Imagine you have a new employee working at the front desk of your cozy hotel in the Alps. A guest, freshly landed, sends a message: I heard you have rooms with breathtaking views. What do they look like, and how much would it cost to upgrade? To seize this upsell opportunity , your new employee must: Check which rooms with views are available Find images of those rooms, ideally showcasing the scenery from the window Select the one that would be the best fit for the guest Write an enticing descri

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Building Trust Through Data-Driven Social Media Marketing

Social Hospitality

If you arent marketing your business on social media, youre missing out on a huge opportunity to build your brands success. Also, with billions of users engaging across platforms, the chance to connect authentically with your audience has never been greater. But in the race for visibility and conversions, authenticity can sometimes take a backseat to metrics and data-driven decisions.

Marketing 245
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Massif Du Sud Launches Major Development Plan

Hotelier Magazine

LEVIS, Que. Station Touristique Massif du Sud (STMS) has announced $75 million in new investments in four-season infrastructure as part of a major development plan that will bring economic spinoffs for the entire region. The announcements include a village of 20 micro-chalets, an indoor recreational pavilion, a new main chalet and condo-hotel development, and trails and facilities for mountain bikers.

Tourism 52

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Why the Need for Play Is Reshaping the Travel Industry

Skift Blog

Skift Take: As the experience economy evolves the travel industry, brands are under pressure to meet rising expectations for activity-led bookings. In a fireside chat at Skift Global Forum East, Ross McAuley, MD advisor and director general of Play Qiddiya City DMMO, pulled back the curtain on how play serves as a bridge between destinations and travelers in this new reality.

Travel 246
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HREC arranges sales of two TX ESA properties

Hotel Business

HREC Investment Advisors arranged the sale of the 84-room Extended Stay America San Antonio – Colonnade Medical Center located in San Antonio, and the 147-room Extended Stay America Dallas DFW Airport North located in Irving, TX. The Extended Stay America Dallas DFW Airport North is located adjacent to Dallas Fort Worth International Airport, which had a passenger volume of more than 81 million in 2023.

Sales 105
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Everhome Suites Continues Growth With Key New Openings in North Carolina and Wyoming

Lodging

NORTH BETHESDA, MarylandChoice Hotels International, Inc., announced two Everhome Suites opening in Fayetteville, North Carolina and Cheyenne, Wyoming, and a groundbreaking in Clarksville, Tennessee. These developments address the continued demand for extended stay accommodations, which continues to exceed supply, and reflect Choice Hotels’ strategic focus in key high-growth regions.In total, Choice Hotels has seven Everhome Suites open, over 20 under construction, nearly 30 expected to op

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Web Exclusive: Renovating the Andaz Miami Beach

Hotel Business

The former Confidante Hotel in Miami Beach, owned by Sunstone Hotel Investors , is currently undergoing renovations under the guidance of Cumming Group. The property is expected to reopen in March 2025 under a new name: The Andaz Miami Beach. Hotel Business caught up with Jonathan Weislow, Cumming Group VP and project manager on the renovation, and Malcolm Berg, founder/president/design director, EoA Group , which handled the architecture and design for the project, to discuss the renovation pro

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Grubhub Onsite, Hilton Expand Partnership with Mobile Ordering and Delivery at Over 2,600 Hotels

Lodging

MCLEAN, VirginiaGrubhub Onsite and Hiltonare expanding their partnership by bringing on-demand food, grocery, and convenience item delivery to over 2,600 hotels across the Hampton by Hilton, Tru by Hilton, and Spark by Hilton brands. This expansion means more guests can now enjoy seamless access to Grubhubs extensive Marketplace of more than 375,000 merchants by simply scanning a QR code, offering the ultimate convenience during their stay.

Branding 261
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Choice expands Everhome Suites footprint

Hotel Business

Choice Hotels International Inc. has opened Everhome Suites locations in Fayetteville, NC and Cheyenne, WY, and a broken ground on another in Clarksville, TN. All three hotels were developed in collaboration with Highside Companies. The companies have four Everhome Suites open and 13 under construction as collaborators. “Based on the operations results we’ve seen, we are thrilled to add more Everhome Suites hotels to our portfolio,” said Justin Roberts, CEO, Highside Companies.

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Phuket vs. Bali: Two Recovery Models, One Hospitality Success Story 

Skift Blog

Skift Take: As 2025 approaches, Bali and Phuket are looking to sustain their growth while grappling with overtourism pressures. How they handle these challenges will shape Southeast Asias tourism scene.

Tourism 279
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How AI helped improve the guest experience and increase revenue: case study

eHotelier

For hotels that want to stand out in a competitive market, using AI (Artificial Intelligence) is no longer a luxuryit's a necessity.

Revenue 105
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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APAC Travel Trends: Why They Book and Where ‘Cash’ Is Still King

Skift Blog

Skift Take: Still lumping all Asia Pacific travelers into one category in your marketing strategies? Travelokas latest findings show just how diverse and dynamic this travel market really is.

Travel 264
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Plummeting New Supply Set to Reshape Commercial Real Estate Landscape in 2025

Hotel News Resource

JLL urges investors and real estate participants to understand supply and demand dynamics in detail, given the changing economic, regulatory, and geopolitical landscape.

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Airline Tech M&A: The Quiet Evolution in Travel Tech Consolidation

Skift Blog

Skift Take: In a market increasingly dominated by efficiency and integration, the long-overlooked airline tech sector might just become the travel industrys next big story.

Travel 246
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The 8 Travel and Hospitality Trends That Defined 2024

Hotel News Resource

The hospitality and travel landscape in 2024 reflected the challenges of a global economy under pressure. Rising prices and relatively stagnant wage growth tightened disposable incomes, forcing consumers to rethink travel ideas.

Travel 81
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Thailand Launches E-Visa System for Indian Nationals — India Report

Skift Blog

Skift Take: Thailand has already extended visa-free entry to Indian travelers for 60 days "until further notice." It is now replacing the regular visa process with the more convenient e-visa system clearly prioritizing India as a key source market.

Marketing 246
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The Pace of Inbound International Travel Recovery Has Slowed & CBRE U.S. Hotels State of the Union December 2024 Edition

Hotel News Resource

Outbound international travel increased to 122% of 2019s level in October while inbound lagged at 90%. If the mid&single&digit growth in visitation continues, it is unlikely that inbound international travel will recover in 2025. Regionally, inbound travel growth on both coasts has slowed materially.

Travel 80
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The Long Game: Why Family-Owned Hotels Are Redefining Luxury

Skift Blog

Skift Take: To find the most pure version of hospitality, travelers are increasingly looking to family-owned properties. Owners take a longer view of stewardship and care more about craft and making the right decisions, and not just the most expedient, profit-friendly ones.

Travel 242
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Unveiling the Future of Hospitality: Ben Jost’s Insights on AI Innovation and Guest Experiences

Hotel News Resource

Article - Unveiling the Future of Hospitality: Ben Josts Insights on AI Innovation and Guest Experiences - Ben Jost, CEO of TrustYou, shares his insights on how AI is revolutionizing guest experiences and reshaping dynamics in hospitality.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Minor International to Take Private its Madrid-Based Hotel Company

Skift Blog

Skift Take: The move would give Minor International more flexibility in managing its assets and capital and comes a month after the chairman announced an ambitious growth strategy -Sean O'Neill Read the Complete Story On Skift

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8 Revenue Optimization Trends and Challenges for 2025

Hotel News Resource

Revenue Optimization is poised for significant transformation in 2025, as insights from HSMAIs Revenue Optimization Advisory Board highlight emerging trends and pressing challenges.

Revenue 65
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Maximizing Guest Engagement: How Hotels Can Boost Holiday Event Attendance

Hospitality Tech

Hotels can enhance guest experiences by leveraging interactive events, calendar reminders, and streamlined RSVPs to ensure holiday gatherings are memorable and well-attended.

Events 53
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The Future of Travel: The Rising Popularity of Slowcations, Foodie Trips, and Experiential Travel

Hotel News Resource

Less conventional travel trends such as Doom Tourism and Coolcations are gaining popularity, reflecting the impact of climate change on travel preferences.

Travel 59
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Dutch Bros Coffee Taps Former Retail Exec for Chief Technology and Information Officer

Hospitality Tech

Most recently CTO of Lululemon Athletica, Venki Krishnababu has a proven track record of creating business value through technology, innovation, and partnerships.

Retail 52
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Year in review: 5 illuminating lighting designs in 2024

Hotel Designs

Hotel Designs Year in review: 5 illuminating lighting designs in 2024 Year in review: 5 illuminating lighting designs in 2024 Good lighting design, from the lofty heights of architectural lighting to the smallest more focussed detail of a table lamp, can change a good design into a magical one… This curated roundup of lights that have caught our attention across 2024 include the handmade and artisanal, the bold and inspirational a few of the lighting designs, which go beyond the functiona

Scale 52
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voco hotels lands in Bandung, Indonesia

eHotelier

IHG Hotels & Resortsannounces the introduction of voco hotels in Bandung, Indonesia through a signing agreement with PT Sun Land Investama, and new partner Nova Chandra.

Hotels 52
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Hapi CEO, Luis Segredo, Named Chair of the 2025 AHLA Global Technology 100

Hospitality Tech

Consolidated technology group comes together to drive transformative advancements, revolutionize the guest experience, and define the future landscape of hospitality technology.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!