Thu.Sep 05, 2024

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DOT Launches Probe Into Loyalty Programs of 4 Largest U.S. Airlines

Skift Blog

Skift Take: The investigation seeks to determine whether recent industry trends like devaluing the worth of miles and consolidation have adversely affected consumers.

Consumer 339
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Peachtree Group Launches Restaurant Management Division

Lodging

ATLANTA, Georgia—Peachtree Group has launched a restaurant management division. Under the leadership of Daniel Puglisi, SVP of corporate operations for hospitality management, this division will focus on operating quick-service restaurants, starting with coffee shops. This new venture underscores Peachtree Group’s commitment to expanding its footprint in the hospitality industry, beginning with a partnership with AdventHealth and launching a Starbucks location in its AdventHealth Orlando h

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Anantara’s Urban Shift Signals Minor Hotels’ Luxury Ambitions in Europe

Skift Blog

Skift Take: Minor Hotels is transforming its Anantara brand, spreading its traditional resort-focused roots in Asia, and growing an urban luxury hotel portfolio in Europe.

Resorts 318
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Wyndham Debuts First U.S. Registry Collection Hotel

Lodging

PARSIPPANY, New Jersey—Wyndham Hotels & Resorts debuted The Mining Exchange, a Registry Collection Hotel, marking the first property in the collection in the United States. The 128-room, newly renovated hotel is located in downtown Colorado Springs, Colorado. Once home to the stock exchange for gold and silver sourced from the Rockies, guests can now take in the hotel’s history and use amenities including multiple onsite culinary outlets, a full-service spa, and an on-site art gallery, [R

Hotels 264
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Rome Eyes Tourist Reservation System for Trevi Fountain

Skift Blog

Skift Take: The Trevi Fountain could be the latest world-renowned attraction to limit access to tourists after a summer of overtourism.

Tourism 313
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‘Tick tock’: don’t miss your chance to enter the 2024 HM Awards

Hotel Management

An extension to the submissions deadline for the 2024 HM Awards for Hotel and Accommodation Excellence, presented by Sealy Posturepedic, is coming to a close with limited time remaining to cast your nomination. Enter the 2024 HM Awards now The HM Awards portal will close at 11.59pm on Monday September 9. The 22nd annual event, taking place on Friday November 29, 2024 at the Grand Ballroom, ICC Sydney, will determine the best people, properties, departments, brands and chains in the business of a

Events 147

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Southside by Ovolo makes an entrance with statement suites and bold arrival area

Hotel Management

Southside by Ovolo, a member of Design Hotels, has made its arrival in Hong Kong’s first warehouse-converted hotel. Located in the vibrant cultural district of Wong Chuk Hang on the south side of Hong Kong Island, Southside by Ovolo aims to reflect the essence of Hong Kong’s dynamic culture and lifestyle. In a transformation designed to elevate the guest experience, the hotel offers distinctive design with luxury and comfort at the forefront.

Events 147
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Home Swapping Is Thriving in New York City While Short-Term Rentals Fade

Skift Blog

Skift Take: Like many condos in New York City, home-swapping isn't addressed in Local Law 18. Should it be?

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The Motley Hotel Richmond to open under Hilton’s Tapestry Collection in Q4

Hotel Management

Hilton’s independent Tapestry Collection by Hilton is set to make an Australian debut later this year with the signing of The Motley Hotel in Richmond, Melbourne. Located on Richmond’s historic Bridge Road, the 80-room hotel will operate under a franchise agreement with Amber Property Group. The Motley Hotel features an eclectic design, rooftop bar and restaurant, and meeting space.

Hotels 147
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Fosun Sells Thomas Cook to Private Equity-Backed eSky: 8 Takeaways

Skift Blog

Skift Take: For eSky, Thomas Cook's storied brand offers a shortcut to recognition in Western Europe. Or at least that's the wager of eSky's new private equity backer MCI Capital. As for Fosun, what will it sell next? Club Med?

Branding 312
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Avani set for Singapore launch in 2027 in partnership with UAE investors

Hotel Management

Minor Hotels’ lifestyle brand Avani Hotels and Resorts is set to make its Singapore debut in 2027 with the opening of a 200-key new-build property. Located at 24 Peck Seah Street, in the bustling Tanjong Pagar district, the 13-storey upscale property is a partnership with Singapore’s Kajima Development and Abu Dhabi-based Alwathba Investment. L-R: Rashed Mohammed Ahmed Darwa Alkaabi, Director of Alwathba Investment; William E.

Resorts 147
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Hyatt Checks Out of Hotel Ownership, But Eyes More Deals Like Mr & Mrs Smith

Skift Blog

Skift Take: You might think "asset-light" means "we don't own stuff." In Hyatt's case, it means: "We don't own hotels, except when we occasionally buy some so we can flip them at a profit and help fund our M&A.

Hotels 307
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NOPSI Hotel Joins Latitudes: Lifestyles by Crescent Collection

Lodging

NEW ORLEANS, Louisiana—Crescent Hotels & Resorts has welcomed the historic NOPSI Hotel in New Orleans, Louisiana to its Latitudes: Lifestyles by Crescent collection. The former headquarters of New Orleans Public Service Inc., NOPSI is listed on the National Registry of Historic Places and is a member of Historic Hotels of America. The NOPSI hotel is a symbol of New Orleans’ Jazz Age legacy and the building retains its original architectural details, including distinctive windows, high

Hotels 147
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JetBlue Raises Third-Quarter Outlook, Sees Bump in Summer Bookings

Skift Blog

Skift Take: It looks like JetBlue’s new strategy that emphasizes cutting unprofitable routes and bolstering leisure capacity in the East Coast is continuing to pay off.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Extended Stay America Suites Buffalo Opens

Lodging

CHARLOTTE, North Carolina—Extended Stay America announced the opening of the Extended Stay America Suites Buffalo, located in Buffalo, New York. The two-story, 100-room property features WiFi, a grab-and-go breakfast, and an on-site guest laundry room. All suites include fully equipped kitchens with full-size refrigerators, microwaves, stovetops, cookware, utensils, dishes, and a dedicated workspace.

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Travel’s Power Players, Hotel Growth Race and Expedia’s B2B Business

Skift Blog

Skift Take: Today's podcast looks at the most influential people in the travel industry, who comes out on top of Marriott and Hilton's portfolio growth battle, and Expedia Group's defense of B2B.

B2B 301
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This Week’s Comings & Goings

Lodging

John A. Rubino was appointed CEO of Extreme Hospitality. Read more. McNeill Hotel Company promoted Etienne Stancevic to general manager of the Home2Suites by Hilton Destin; he previously held the title of assistant general manager. Before joining the company, Stancevic served as director of housekeeping at Fox River Resort. Hotel Haya announced the appointment of Laura Maldonado as general manager.

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Equipping Destination Organizations With Essential Tools for Success in 2025 and Beyond 

Skift Blog

Skift Take: Destination organizations and convention and visitors bureaus (CVBs) are operating in an increasingly demanding environment characterized by shifting consumer preferences and intense competition. They can address these challenges and improve decision-making by leveraging Destinations International's tailored suite of tools and products.

Consumer 300
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Accor buoyed by sustained growth in Queensland ahead of Peppers opening

Hotel Management

Accor Pacific is anticipating continued growth in travel and development activity in the Queensland market following a positive result for its network in the first half of the year. The operator recorded an increase of 1.5 occupancy points to 70.7% across its network of 95 Queensland hotels, resorts and apartments – which amount to a total of 12,095 rooms – for the year to July, compared to the corresponding year.

Occupancy 130
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Beyond Basics: The Rise of Hyper-Selective Guests and What It Means for Hotels

Hospitality Tech

In a world where guests expect more personalized experiences, hoteliers must harness the power of data to stand out. By feeding granular information into OTA platforms and syncing it with hotel operations, they can create seamless, tailored stays that keep guests returning for more.

OTA 105
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Voyages’ latest NITA graduation takes total graduates to over 700

Hotel Management

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Sheila Johnson to receive Peggy Berg Castell Award at Lodging Conference

Hotel Business

AHLA Foundation has revealed that entrepreneur and hotelier Sheila Johnson will receive the Peggy Berg Castell Award at The Lodging Conference 2024 in Phoenix in October. The award recognizes individuals who have made significant contributions to elevating and advancing women in the hospitality industry. As founder/CEO of Salamander Collection , Johnson has built a portfolio of properties in the U.S. and Jamaica, emphasizing the importance of showcasing each hotel’s unique environment.

Tourism 105
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Hotel blog: Ideas and strategies for engaging content

SiteMinder

What is a hotel blog? A hotel blog is a section on a hotel’s website where the hotel shares useful and interesting content for its guests and potential visitors. It can include posts about travel tips, local attractions, upcoming events, and special offers the hotel is running. The goal of a hotel blog is to engage with guests by providing helpful information that enhances their stay or inspires them to visit.

Hotels 98
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Case study: inside The Mandarin Oriental with Hospitality Projects

Hotel Designs

Hotel Designs Case study: inside The Mandarin Oriental with Hospitality Projects Case study: inside The Mandarin Oriental with Hospitality Projects Hospitality Projects’ latest project with Mandarin Oriental Mayfair showcases its dedication to creating furniture that harmoniously aligns with the hotel’s vision of blending timeless elegance with modern luxury… Hospitality Projects understands that designing and specifying furniture for a luxury hotel is an art form that requires a car

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Stay in Control: How a BI Tool Becomes a GM’s Best Friend

Demand Calendar

Today, hotel general managers seek the feeling of control. The pressure to maintain high guest satisfaction, maximize total revenue, and keep operational efficiency in check has only grown. The difference now is that we don't need to rely on endless spreadsheets and manual processes. A Business Intelligence (BI) tool provides real-time insights, empowering general managers to make smarter, faster decisions.

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Greeting and Welcoming Guests: How to Make a Great First Impression

Refine

Greeting and welcoming guests includes everything from a verbal introduction to providing a written welcome message. Your greeting may also involve leaving gifts, offering useful information and answering questions. The importance of these initial interactions is difficult to overstate because guests will often make snap judgments based on them. You never get a second chance The post Greeting and Welcoming Guests: How to Make a Great First Impression appeared first on Revfine.com.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Personal branding strategies: 5 tips to make you career grow faster

eHotelier

Everyone is a brand, and all your professional touchpoints, from your resume and LinkedIn profile to the way you communicate and carry yourself are an extension of that brand. So you must be comfortable marketing yourself and understand how to do it in a cohesive and compelling way.

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Bridging Technology & Trust: Key Industry Trends & Changes That Shape The Guest Experience

Hotel Business

In today’s digital age, guest experience is more crucial than ever for hotel success. With online reviews capable of significantly impacting bookings, hoteliers must meticulously manage every aspect of the guest journey. This guide explores key factors affecting guest experience and how they relate to emergency communications: Compliance and Safety: The foundation of positive guest experiences.

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Tryp by Wyndham Southport Gold Coast set to open in October

eHotelier

TRYP by Wyndham Southport Gold Coast is poised for its grand opening this October, bringing a vibrant accommodation and hospitality offering to the Southport precinct as part of Azzura Investment Limited’s $3.8 billion Imperial Square development.

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Wyndham’s Registry Collection debuts in U.S.

Hotel Business

The Mining Exchange, a newly renovated, 128-room hotel in Colorado Springs, CO, has become the first property for Wyndham Hotels & Resorts’ Registry Collection Hotels brand in the U.S. Once home to the stock exchange for gold and silver sourced from the Rockies, the hotel features several F&B outlets, including an indoor-outdoor bar and courtyard and a full-service coffee bar, a full-service spa and an on-site art gallery, The Vault.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!