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You don’t buy a Rolls-Royce for its technical spec. You buy it because owning a Rolls-Royce fulfils a deep emotional desire; because it offers prestige and exclusivity and makes you feel incredible. Visit the Rolls-Royce website and you won’t easily find specs and prices. What you’ll find are stories. Emotionally driven narratives that stir desire and curiosity and make readers feel what it’s like to look at, drive, and own a luxury vehicle.
Five Star Group , a private commercial real estate investment, development and management firm focused on Southeastern hospitality projects, has appointed Kimberly Rowell as EVP of Five Star Hospitality Management. Additionally, Dream Capital , Five Star’s affiliated full-service commercial real estate investment firm that sponsors and co-invests in projects across multiple states and segments, has named Justin Patel senior associate, investments and asset management.
In the last five years, there has been an unprecedented rush to new technologies in hospitality such as AI integration and fully automated customer service but often this overlooks if that is what guests want. With many of these trends only focusing on the business and operational needs of the hotelier, their implementation may not be the best thing for consumers.
WASHINGTON–American Hotel & Lodging Association (AHLA) President & CEO Rosanna Maietta released the following statement today in response to the death of Harris Rosen, founder and president of Rosen Hotels & Resorts: “Harris Rosen was an inspirational figure and a shining example of the passion and drive that hoteliers need to succeed. His love for the industry made him the largest independent hotelier in Florida, but he showed us the true meaning of hospitality through […] The
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Flacks Group , a Miami-based investment firm with more than $4 billion in assets, has acquired the 180-room Crowne Plaza North Augusta in North Augusta, GA. The hotel is located on the banks of the Savannah River and is about eight miles from Augusta National Golf Club, home of The Masters Tournament. Built in 2019, the property is adjacent to the Augusta GreenJackets’ minor league baseball park and is located within the expanding Riverside Village community.
In the following interview, Ignacio Ramirez, Managing Director, Winnow Americas, discusses the company’s food waste reduction technology, motivation to participate in AHLA, and his hotel industry outlook, particularly in the areas of AI and sustainability. Can you give a bit of background on your company? Winnow was founded on the belief that food is too valuable to waste.
Ashford Hospitality Trust Inc. has converted the 226-room Le Pavillon Hotel in New Orleans to a Tribute Portfolio property. The property recently completed a $19 million renovation which included extensive exterior work, upgrading the restaurant, guestrooms, guest bathrooms and corridors. The new lobby bar, Bar 1803, draws inspiration from the history of Le Pavillon and New Orleans, honoring the year Emperor Napoleon signed the Louisiana Purchase.
Ashford Hospitality Trust Inc. has converted the 226-room Le Pavillon Hotel in New Orleans to a Tribute Portfolio property. The property recently completed a $19 million renovation which included extensive exterior work, upgrading the restaurant, guestrooms, guest bathrooms and corridors. The new lobby bar, Bar 1803, draws inspiration from the history of Le Pavillon and New Orleans, honoring the year Emperor Napoleon signed the Louisiana Purchase.
LONG BEACH, California—Fairmont Hotels & Resorts, part of Accor, in partnership with Long Beach-based investment and development group Pacific6, announced the opening of Fairmont Breakers Long Beach. Located in downtown Long Beach, the hotel debuted after a multi-million-dollar transformation. Located just 25 miles south of Los Angeles, Fairmont Breakers was originally built in 1926, and the property has been transformed with new public spaces, guestrooms, and suites.
Maine-based hotel management company Atlantic Hospitality has appointed three new members to its executive team. Justin Grimes joins the company as managing partner, Caroline Meyer DeBruyckere as corporate director of marketing and Andrea Weissing as corporate director of revenue management & distribution. “As our portfolio continues to expand, we’re thrilled to grow our talented team of luxury hospitality experts along with it,” said Tim Harrington, chairman, Atlantic Hospitality.
NASHVILLE, Tennessee—Uniguest announced the introduction of Uniguest Hub, a platform designed to streamline digital communications. Uniguest Hub changes how communications teams manage and broadcast their content to drive audience engagement by offering a solution for digital signage, interactive TV, casting, room signage, and interactive wayfinding.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
St. Regis Hotels & Resorts and porcelain brand Ginori 1735 announced a worldwide partnership. The first Café Ginori created as part of the partnership officially opens November 26, 2024, at The St. Regis in Florence, birthplace of the Ginori 1735 brand. Following the Florence debut, Café Ginori will open at The St. Regis Saadiyat Island Resort, Abu Dhabi at the beginning of 2025 with more global locations to follow.
Skift Take: Given that 7 out of the 10 new destinations Etihad is launching are in Asia, it's surprising that India isn’t on the list. India’s growing travel demand and strategic importance make it a notable omission from an otherwise ambitious expansion plan.
MINNEAPOLIS—IDeaS, a SAS company, released its annual trends report, 5 Predictions That Will Shape Hospitality in 2025. To help hospitality companies navigate the new year and beyond, IDeaS collected insight from hoteliers, management companies, and technology partners to identify the trends hospitality organizations are likely to see, as well as how to implement new strategies and technologies to succeed.
Skift Take: As Americans continue to prioritize outdoor experiences, the opportunity for states to rethink their approach to outdoor recreation remains significant.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Here’s what every hotelier needs to know about creating a stand-out digital marketing strategy to make the most of Black Friday and Cyber Monday bookings.
Skift Take: With hotel brands making major strides in customer ownership, it is time to start anticipating when direct bookings will outpace third-party sites.
By mastering the hotel P&L statement, commercial teams can gain valuable insights into costs, profit margins, and financial trends. This knowledge helps them make data-driven decisions to boost revenue and improve the hotel's financial health, enhancing business performance and the bottom line. This blog post examines the benefits of understanding and analyzing the hotel P&L statement for commercial teams.
Skift Take: The parent companies of both the Oberoi and Taj brands are tapping into the growing demand for unique, high-end experiences — both from the Indian diaspora and international travelers.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
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By Amy Colbourn The million-dollar question is: how will the hospitality industry continue to evolve and grow with the application of emerging technologies? To help answer this, let’s talk about the elephant in the room: artificial intelligence. With such a broad term and admittedly today’s buzzword, let’s start by answering, “What is AI?” Simply stated, AI refers to the development of computer systems and software that can perform tasks that typically require human intelligence.
Article - Hospitality Financial Leadership: Your Top 10 List of Excuses - by David Lund - Now I bet youâre wondering, excuses for what? Excuses for not jumping in the deep end with the financials in your hotel career.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Technology increasingly touches every point of the guest relationship, holding the potential to turn memorable, frictionless experiences into lifetime loyalty.
Article - Top 15 Food Trends to Watch in 2025 - by James Samson - Ethnic Fusion, Plant-Based Evolution and Lab-Grown Foods are amongst the trends for 2025
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Hilton is set to expand its presence in Europe's resort market by adding four new franchises in Greece, Portugal, and Croatia under the Hilton Hotels & Resorts, Tapestry Collection by Hilton, and Curio Collection by Hilton brands.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
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John Chidsey, Global Chief Executive Officer (CEO), will retire from the company at the end of 2024. Walsh is President of EMEA and former Global Chief Marketing Officer.
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ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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