Thu.Oct 24, 2024

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Spain’s Malaga to Ban Short-Term Rentals in Over 40 Neighborhoods

Skift Blog

Skift Take: Malaga's politicians are aiming to relieve the strain on affordable housing by tightening regulations on short-term rentals. However, given the current popularity of southern Spain, this move could shift the pressure to nearby destinations.

Tourism 361
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‘The brand is back’: Sofitel CEO Maud Bailly reveals grand plans for luxury brand at the reopening of a Sydney icon

Hotel Management

Accor’s French luxury brand Sofitel is set to expand and upgrade its network of hotels in Australia and New Zealand among 30 destinations globally in the coming years as the brand seeks to win favour with guests and owners 60 years on from its launch. “We are going to open 30 new Sofitel in the world in the three coming years – in Vietnam, in Mexico, in Jaipur, in Cairo, in Australia, in New Zealand, everywhere.

Branding 276
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Southwest Sees Strong Holiday Bookings, Expects Impact From Hurricane Milton

Skift Blog

Skift Take: Southwest’s third-quarter earnings beat Wall Street estimates, a bright spot for the carrier that has been fending off an activist investor for months.

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Melbourne investor purchases The Adelphi Hotel in $19 million deal

Hotel Management

The Adelphi Hotel at 187 Flinders Lane has sold for the second time in 18 months with Melbourne based hotel investor Mazen Tabet purchasing the property for a reported AU$19 million. The 34-room hotel, in the “Paris End” of the CBD, joins Tabet’s local hotel portfolio which includes The Royce Hotel on St Kilda Road and The Lyall Hotel in South Yarra.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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American Airlines Earnings Trail Competitors as It Resets Distribution Strategy

Skift Blog

Skift Take: American reported a third-quarter loss as its competitors profits nearly hit $1 billion. It still has a long road to recovery over a botched distribution strategy that caused it to lose out on lucrative business travel.

Business 307
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IHG’s Atwell Suites Expands Across the United States With Three Upcoming Openings

Lodging

ATLANTA—Atwell Suites announced the expansion of its U.S. presence with the upcoming openings of three new hotels in Kansas City, Missouri, Henderson, Nevada, and Fort Worth, Texas. These additions build upon previously opened properties in Miami, Florida; Denver, Colorado; and Austin, Texas, further expanding IHG Hotels & Resorts’ all-suites, upper-midscale hotel brand.

Pipeline 264

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Quest set for major China expansion as Ascott inks joint venture with Jin Jiang Hotels

Hotel Management

Apartment hotels brand Quest is set for a major expansion in China under a 50:50 joint venture partnership between Ascott China and Jin Jiang Hotels signed this week. The joint venture will enable rapid growth of Ascott’s Quest and Jin Jiang Hotels’ TULIP LODJ, primarily through a franchise model, to meet China’s underserved demand for apartment hotels in the upscale and upper midscale segments Jin Jiang is China’s largest and the world’s second largest hotel group with approximately 13,250 oper

Hotels 249
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Accor’s Hotels Got a Boost From Luxury Spending and the Olympics

Skift Blog

Skift Take: Despite advance skepticism, the Paris Olympics provided a sugar rush for Accor's hotels. But the company may need more than Olympic-sized live tourism events to sustain its ambitions for rapid growth worldwide.

Tourism 284
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Video: United Airlines’ head of Worldwide Sales talks global expansion, top trends and flying Down Under

Hotel Management

It’s an exciting time for United Airlines , with the carrier set to launch its largest international expansion ever alongside the constant roll-out of new aircraft, upgraded airline lounges and travellers’ tools for a more seamless journey. In an exclusive video interview with Wayfarer at the recent Global Business Travel Association (GBTA) Convention in Atlanta, Georgia, United Airlines’ Managing Director of Worldwide Sales, Marcel Fuchs, gave Wayfarer host Editor-In-Chief, James Wilkinson, an

Sales 246
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Wyndham Hotels CEO: ‘No Waning in Leisure Travel Demand’

Skift Blog

Skift Take: Hilton had painted a more subdued picture of leisure demand. Wyndham's results show the benefits of having a heavy mix of hotels and resorts in the economy and midscale segments.

Travel 283
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Mornington Peninsula spa retreats opens to open luxury accommodation

Hotel Management

Mornington Peninsula wellness retreat Alba Thermal Springs and Spa is soon set to open a new luxury stay option for guests in an expansion into villa style accommodation. The Sanctuary features five standalone villas, along with two studio rooms, perched at the highpoint of the 15-hectare property. Designed as an intimate retreat amidst native bushland, with interiors crafted by local designer Kate Walker of KWD in Mt Martha, each villa features a soft palette of muted colours and offers views a

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How Mobile Payments Are Evolving from a Pandemic Fix to Travel Game-Changer

Skift Blog

Skift Take: In a world that’s rapidly going cashless, mobile payments are transforming travel, with Asia leading the charge while the technology spreads globally.

Travel 277
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‘The brand is back’: Sofitel CEO Maud Bailly reveals ambitious plans for luxury brand at the reopening of a Sydney icon

Hotel Management

Accor’s French luxury brand Sofitel is set to expand and upgrade its network of hotels in Australia and New Zealand among 30 destinations globally in the coming years as the brand seeks to win favour with guests and owners 60 years on from its launch. “We are going to open 30 new Sofitel in the world in the three coming years – in Vietnam, in Mexico, in Jaipur, in Cairo, in Australia, in New Zealand, everywhere.

Branding 246
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U.S. Ups Pressure on Airline Industry With New Inquiry 2 Weeks Before Election

Skift Blog

Skift Take: After the Justice Department said it would launch an inquiry into the state of airline competition, the airline and travel industries criticized the move as politically motivated.

Travel 274
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Cloudbeds Plans ‘Smart Hospitality Engine’ Addition to Its Platform

Lodging

SAN DIEGO, California—Cloudbeds has released plans to connect every facet of hotel operations into a single intelligence network, powered by causal and multimodal AI. The technology provider’s “smart hospitality engine,” Cloudbeds Intelligence, will sit at the core of its platform, giving hoteliers real-time insights and actionable recommendations across their operations.

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Ixigo Enters Train Food Delivery With Acquisition of Zoop

Skift Blog

Skift Take: Ixigo's acquisition of train food delivery service Zoop comes soon after the company's successful IPO. It aims to capture a ready market of train travelers who wish to enhance their food experience during their journeys.

Services 257
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Little National Newcastle opens contemporary cafe for guests and locals

Hotel Management

Little National Hotel Newcastle had opened a modern cafe, located along the Honeysuckle Drive corridor. Serving breakfast, brunch and lunch, Monte Café offers coffee from Red Brick Roasters, and a menu focused on locally and seasonally sourced ingredients. Designed by architectural firm, Luchetti Krelle, the contemporary space combines warm earthy tones and cascading greenery, in keeping with the design of the Little National collection.

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Southwest Appoints 6 New Directors, CEO Bob Jordan Hangs On in Deal With Elliott

Skift Blog

Skift Take: The appointment of the new directors ends Southwest’s months-long battle with Elliott, which was poised to turn into a proxy fight.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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CoStar: All Regions Besides Europe Increase Hotel Pipeline Activity

Lodging

WASHINGTON—Europe is the only world region with lower hotel pipeline activity year over year, according to September 2024 data from CoStar. September 2024 Percentage change in comparison with September 2023: Europe In Construction: 163,135 rooms (down 1.0 percent)Final Planning: 87,779 rooms (down 21.9 percent)Planning: 162,275 rooms (up 1.7 percent)Total Under Contract: 413,189 rooms (down 5.4 percent) Among countries in the region, Germany (27,175) led in construction activity, closely followe

Pipeline 162
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AI-Powered Travel Agents, Hilton’s Mixed Fortunes and Boeing’s Struggles

Skift Blog

Skift Take: Today's podcast looks at AI travel agents, Hilton's highest room addition, and Boeing's latest hurdle.

Travel 144
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This Week’s Comings & Goings

Lodging

RMS Cloud has announced the appointment of Zen Valli as chief revenue officer. Valli previously held the position of managing director for Europe, the Middle East, and Africa for the company. JLL’s Hotels & Hospitality Group announced that Matt Riley has re-joined the company as senior director. During his tenure with JLL, Riley specialized in full-service hotel and resort transactions.

Resorts 147
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EVT looks to hotels as key growth driver

Hotel Management

EVT is set to divest approximately ~$40 million of property for sales in the next 12 months, to focus on hotel properties in key city locations, the group reveled at its Annual General Meeting last Friday. The company’s property portfolio, valued at around $2.3 billion, has been reshaped over the past few years to support the asset-light growth of its managed hotel portfolio in Australia, New Zealand and internationally.

Hotels 130
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Wyndham Hotels & Resorts Reports Q3 2024 Results

Lodging

PARSIPPANY, New Jersey—Wyndham Hotels & Resorts announced results for the three months ended September 30, 2024. Highlights include: “Our teams around the world once again delivered exceptional results, executing our long-term growth strategy and achieving 7 percent growth in comparable adjusted EBITDA fueled by continued system expansion, higher royalty rates, and growth in our ancillary revenues,” said Geoff Ballotti, president and CEO.

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Hospitality must not fear AI technology but embrace it as a way of improving customer service

eHotelier

AI can be used to perform certain tasks in a more efficient and time-saving way, giving staff time to focus on other areas of the business as well as to optimise efficiency in things such as training, forecasting and marketing.

Services 122
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HB on the Scene: BWH Hotels enters glamping market

Hotel Business

BWH Hotels revealed at its 2024 Annual Convention in Charlotte, NC, that it has entered the glamping market with the launch of the Explorer Series as part of its Premier Collection soft brand with the upscale Zion Wildflower at the base of Zion National Park. “As I looked across our brands and where the industry is going, it is more and more experiential,” Brad LeBlanc, chief development officer, BWH Hotels, told Hotel Business.

Marketing 111
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STAAH Weekly Hospitality Quiz: 25 October

STAAH

Welcome to STAAH’s Weekly Hotel Industry Quiz! At STAAH , we believe that staying informed and sharp is essential to thriving in the ever-evolving hospitality industry. Whether you’re a seasoned hotelier or just starting your journey, this quiz is designed to test your knowledge and keep you up-to-date on the latest industry trends. Join us each week for a fresh set of questions!

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Cyber Monday SMS Marketing Strategies [2024]

Textedly

As the holiday season approaches, Cyber Monday has solidified its place as a cornerstone of eCommerce and online retail. For businesses, it's a high-stakes opportunity to capture a significant share of the year's digital shopping spree. With the rise of mobile shopping transforming consumer behavior, the role of SMS in driving sales has become increasingly pivotal.

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HIX Preview: Luma Mirrors to unveil British designer collaboration

Hotel Designs

Hotel Designs HIX Preview: Luma Mirrors to unveil British designer collaboration HIX Preview: Luma Mirrors to unveil British designer collaboration Following the success of its visit to last year’s event, Luma Mirrors is returning for HIX 2024 – with an exciting new collaboration with a British designer… Luma Mirrors is a trusted supplier of bespoke bathroom and bedroom LED mirrors, tailored for the hospitality sector.

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Key Takeaways from BrightonSEO 2024: Insights for Hoteliers

Hotel Speak

BrightonSEO 2024 brought together some of the brightest minds in the industry, delivering sessions packed with actionable insights and forward-thinking strategies. At 80 DAYS , we’re committed to applying these takeaways to enhance our SEO (Search Engine Optimisation) and digital marketing practices, ensuring our clients remain ahead of the curve. Here are the key takeaways that stood out and will influence our approach going forward. 1.

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St. Regis Hotels & Resorts celebrates the milestone opening of its 60th Property, the St. Regis on the Bund, Shanghai

eHotelier

Today St. Regis Hotels & Resorts announced the highly anticipated opening of The St. Regis on the Bund, Shanghai.

Resorts 98
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!