Mon.Mar 10, 2025

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Striking design meets exceptional hospitality at Pan Pacific Orchard in Singapore

Hotel Management

Singapore has been home to spectacular hotel debuts of late and high on that list is the Pan Pacific Orchard , which combines style with sustainability, greenery and luxury hospitality. It was back on June 1, 2023 when Pan Pacific Hotels Group, a member of Singapore-listed UOL Group (UOL), unveiled its spectacular flagship hotel Pan Pacific Orchard, Singapore and since then the hotel continues to mesmerise business and leisure travellers like.

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STAAH and Espire Hospitality join forces for a change

STAAH

STAAH partnered with Espire Hospitality to streamline operations and optimize revenue across the groups wide portfolio of hotels and resorts. This collaboration addresses Espires operational challenges, improving efficiency, and ensuring long-term growth. Tackling Operational Challenges Despite its growth, Espire Hospitality faced challenges with rate management complexities, and limited reporting insights, which impacted its ability to manage and scale effectively.

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The AI Revolution in Hospitality: Transforming the Hotel Industry through Innovation and Employee Empowerment

Are Morch

In an era of rapid technological advancement and evolving consumer expectations, the hotel industry stands at a crossroads. Long-standing challenges such as overworked staff, outdated systems, and resistance to change have left many establishments struggling to keep pace with the dynamic hospitality landscape. However, a paradigm shift is underway, driven by artificial intelligence (AI) and […] The post The AI Revolution in Hospitality: Transforming the Hotel Industry through Innovation an

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SiteMinder appoints new chiefs of data, tech to unlock the power of AI, machine learning for hotels

SiteMinder

Sydney, Australia SiteMinder, an ASX 200 company and the worlds leading hotel distribution and revenue platform, has made two new appointments within its executive leadership team to capitalise on the opportunities opened up by artificial intelligence (AI) and machine learning for the global hotel industry. One of the appointments involves SiteMinders co-founder, Mike Rogers, whose role will evolve from Chief Technology Officer to Chief Data Officer to lead the companys global data strategy and

Revenue 59
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Why Alternative Capital Is Key to Unlocking New Development

Lodging

Securing financing for hotel development continues to remain challenging. Traditional lenders continue to scale back, and those still active are offering significantly lower loan-to-value (LTV) ratios, making it difficult for developers to move projects forward. Higher interest rates further complicate the landscape, forcing developers to pursue creative capital solutions.

Scale 258
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Strategic Approaches to Capturing the International Market & By Steven Chrappa,

Hotel News Resource

International travel is a key piece of business for hotels in major markets as these guests stay longer and spend more when compared to domestic travelers. Many of these markets are returning to their pre&COVID levels so how are we as hotel marketers looking to introduce and reintroduce our hotels to key feeder markets? This is the topic I brought to HSMAIs Rising Marketing Leader Council for discussion.

Market 45

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Pop Culture Pilgrimage: How Famous Movie Hotels Boost Tourism

Lodging Interactive

A well-crafted nonprofit newsletter is one of the most effective tools for keeping supporters engaged, driving donations, and amplifying your mission. However, many organizations struggle with newsletters that are inconsistent, unfocused, or simply not visually engaging enough to capture attention. If your nonprofits newsletter isnt performing as well as youd like, it may be time for an upgrade.

Tourism 52
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Silver Lakes Inn

Webrezpro

Check yourself in to Silver Lakes Inn for a quiet, comfortable stay. Located in Hayden, Idaho, this property is perfect to return to after a day of fishing, hiking, or skiing. There are plenty of restaurants nearby too for when you work up an appetite! Silver Lakes Inn has chosen our cloud-based WebRezPro Property Management […] The post Silver Lakes Inn appeared first on WebRezPro.

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Study: Staffing crisis top challenge facing accommodation industry

Hotel Business

A new report by Expert Market analyzing the state of the accommodation industry finds that challenges around staff, from hiring to costs, are at the center of their concerns. The accommodation industry has faced a number of challenges since the pandemic, but none greater than those around staffing, said Chris Maillard, editor, Expert Market. At a time when quitting rates still remain higher than other industries, a main recommendation is that accommodation businesses have to prioritize their sta

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AB Concept – crafting the public spaces within Four Seasons Hotel Hangzhou

Hotel Designs

Hotel Designs AB Concept crafting the public spaces within Four Seasons Hotel Hangzhou AB Concept crafting the public spaces within Four Seasons Hotel Hangzhou The recently opened Four Seasons Hotel Hangzhou at Hangzhou Centre has introduced Song Chinese restaurant, a lobby lounge and an all-day dining restaurant all exquisitely designed by design studio AB Concept… Situated on the edge of Wulin Square, Four Seasons Hotel Hangzhou provides a serene escape from the citys vibrancy, while

Dining 90
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Choice: Country Inn & Suites by Radisson achieves strong performance gains

Hotel Business

Choice Hotels International Inc. reports that since its acquisition of the Country Inn & Suites by Radisson brand two years ago, it has achieved a 19-point increase in RevPAR Index, a 20% rise in direct online contribution and an increase in revenue from group and business travelers year-over-year. The Radisson Americas brands have seen increased digital traffic and higher booking conversion rates, leading to new hotel development commitments, including 38 new Country Inn & Suites added

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Country Inn & Suites by Radisson Brand Increases Revenue Year-Over-Year

Lodging

NORTH BETHESDA, MarylandChoice Hotels International, Inc. has grown the performance of Country Inn & Suites by Radisson in the two years since its combination with Radisson Hotels Americas. Driven by Choice’s investments in brand enhancements and its franchisee support system, Country Inn & Suites has achieved a 19-point increase in RevPAR Index, a 20 percent rise in direct online contribution, and an increase in revenue from group and business travelers year-over-year.

Revenue 189
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Gwendoline Theodet joins Saguez & Dash as CDO

Hotel Business

Saguez & Dash has appointed Gwendoline Theodet as chief development officer, focusing on the hospitality sector in the U.S. and Europe. Gwendolines deep industry relationships and extensive expertise in hospitality design make her an invaluable addition to our team, said David Ashen, CEO, Saguez & Dash. Her leadership will further strengthen our presence in these key markets.

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Getting Pulled In

Lodging

What initially inspired you to get into the hospitality business? Although I went to the School of Hotel Administration at Cornell, my initial goal was to use the business focus of that program for a career in finance or consulting. Even as late as the summer before my senior year, my internship was with Merrill Lynch versus a hotel role. The opportunity to work in the real estate and development side of the business right out of school was […] The post Getting Pulled In appeared first on

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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ISH 2025: hansgrohe returns with standout bathroom innovations

Hotel Designs

Hotel Designs ISH 2025: hansgrohe returns with standout bathroom innovations ISH 2025: hansgrohe returns with standout bathroom innovations On a 2,000 square metr e stand, the Hansgrohe Group will be exhibiting at ISH 2025 under the maxim “reduce – reuse – recycle” and with hansgrohe, AXOR, Black Forest and InnoLab product showcases… When the world’s leading trade fair for sanitary, heating and air conditioning technology, ISH, opens its doors in Frankfurt, Ge

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AutoCamp Sequoia Becomes Brand’s Fourth Californian Hotel

Lodging

THREE RIVERS, CaliforniaAutoCamp announced the opening of AutoCamp Sequoia. Located 15 minutes from Sequoia National Park and an hour and a half from Kings Canyon National Park, AutoCamp Sequoia provides a design-forward experience surrounded by some of the worlds largest trees. AutoCamp Sequoia is designed to offer the balance of comfort and adventure.

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Jacksonville Holiday Inn Express changes hands

Hotel Business

DSH Hotel Advisors , a national hotel brokerage and advisory firm headquartered in Tampa, specializing solely in hotel investment sales, arranged the sale of the 70-room Holiday Inn Express & Suites Jacksonville Mayport/Beach for an undisclosed price. Dennis S. Hopper, managing principal, and Sam Subodh Patel, senior investment associate represented the seller, Mayport Lodging Inc., and Randy B.

Sales 52
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Exclusive: Dominican Low-Cost Carrier Arajet Wants to Disrupt NYC Market

Skift Blog

Skift Take: This summer, there will be an average of 43 daily flights between New York and the Dominican Republic. However, with just four flights a week, will Arajets new service threaten the incumbents?

Market 278
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Homewood Suites by Hilton Eatontown Completes Renovation

Lodging

EATONTOWN, New JerseyOfficials of the 131-suite Homewood Suites by Hilton Eatontown announced the completion of a $5 million renovation, updating the guest experience with refreshed accommodations, public spaces, and amenities. Managed by Avion Hospitality and owned by Highline Hospitality Partners, the all-suite hotel has contemporary design elements that blend comfort with functionality.

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4 Reasons AI Chatbots Won’t Become Online Travel Agencies: Booking Holdings CFO

Skift Blog

Skift Take: Will the big AI chatbots those that survive ever become online travel agencies in their own right? Booking Holdings' CFO doesn't think so, but the company is trying to prepare for all scenarios.

Travel 277
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7 Proven Strategies for Running a Successful Google Ads Campaign

Social Hospitality

A Google search brings up the ten best results that search engine algorithms decide based on your intent. You may have noticed a sponsored ad on top of these results. This is part of businesses’ Google Ads campaigns. If you skipped that link, their campaign managers should have done better. So, what should they have done differently? They could have created an appealing ad copy, but would that have been enough?

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SeaWorld owner United Parks Says Extreme Weather Led to Drop in Visitors  

Skift Blog

Skift Take: Weather seems to definitely play a role in the performance of theme parks in Florida, but SeaWorld's challenges go beyond storms.

Tourism 271
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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The ultimate guide to Revenue Management Systems (RMS)

MEWS

Your shift at the hotel is over, it's time to head home and get some rest. The next morning, everything looks great as every room is booked. But then it hits you there was more to gain. An event in town drove demand way up, and the rates were set to your standard (and low) prices. Revenue that could have been captured is now lost.

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Celebrate Travel Innovation by Entering Skift IDEA Awards

Skift Blog

Skift Take: The early bird pricing for Skift IDEA Awards ends this Thursday, March 13th at 11:59pm ET. Save $100 by starting your submission today.

Travel 263
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4 ways to use Guest Communication to increase your Return on Experience (ROX)

eHotelier

What is Return on Experience? Return on Experience, or ROX, is a way to measure how much value your business gains from creating positive experiences.

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Saudi Launches Own Duty-Free Company to Boost Tourist Spending

Skift Blog

Skift Take: Duty-free shopping may not sound like the most glamorous industry, but it's important to global travelers.

Shopping 249
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Maximize Your Digital Marketing Performance With Hotel Data Strategies & By Tina Markowitz

Hotel News Resource

Digital marketing can feel like an elusive game. Just as you nail your strategy something changes. By weaving data strategies into your digital marketing approach, youll facilitate short&term and long&term success with targeted high&value audiences. Its a secure way to capture commercial growth at the Find, Book, and Grow stages of the customer journey.

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IAG Pledges $217 Million for Startup Investments Through New Venture Arm

Skift Blog

Skift Take: This is the first time that IAG has set aside specific funds for startup investment.

Travel 223
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ITB Berlin's Success Forecasts a Bright Future for Travel in 2025

Hotel News Resource

The ITB Berlin 2025 exemplified the travel industry's resilience and innovative drive, showcasing new trends like AI integration and sustainability. The announcement of ITB Americas, set to launch in Mexico in 2026, marked another significant milestone.

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2,600+ Flights Canceled as Nationwide Strike Hits German Airports

Skift Blog

Skift Take: German airports are no stranger to strike action, but even by local standards, Monday's walkout is having a huge impact.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!