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Catering to both business and leisure travellers, the group offers a blend of modern amenities and personalised services. Each hotel is equipped with well-appointed rooms, banquet facilities, dining options and wellness centres, ensuring a comfortable and memorable stay for guests.
Maximize Direct Bookings to Reduce Dependence on OTAs When guests book through Online Travel Agents (OTAs) like Booking.com or Expedia, hotels often have to pay hefty commission fees, sometimes up to 20%. This way, you're targeting travelers who are more likely to be looking for a premium experience, increasing the chances of a booking.
Hotel management can often feel like youre spinning plates – online travel agents (OTAs) sending bookings, guests booking directly on your site, and your front desk needing real-time updates to avoid the dreaded overbooking. With all these moving parts, how do you deliver that perfect guest experience ? Enter the channel manager.
When travellers are weighing up where to stay, the terms “hotel” and “motel” might seem interchangeable. While both motels and hotels offer paid lodging, they serve different purposes and types of travellers. Guests usually enter their rooms from inside the building, and the atmosphere caters to both leisure and business travellers.
Channel Management Real-time inventory syncing across OTAs and direct booking platforms enhances accuracy and reduces overbooking. Contactless Options Contactless check-ins , mobile keys, and digital payments create a frictionless, hygienic stay—aligning with modern travel expectations.
Sustainability: digital keys eliminate the need for plastic keycards, appealing to eco-conscious travellers. Leveraging AI and automation, UNO Channel Manager helps reduce manual work, eliminate overbookings, and ensure real-time updates, giving hoteliers a competitive edge in a rapidly evolving market.
The hospitality industry is fiercely competitive, with modern travelers expecting seamless experiences powered by cutting-edge technology. This synchronization minimizes the risk of overbookings and ensures optimal room distribution. A property management system (PMS) is the ultimate solution.
Sustainability: digital keys eliminate the need for plastic keycards, appealing to eco-conscious travellers. Leveraging AI and automation, UNO Channel Manager helps reduce manual work, eliminate overbookings, and ensure real-time updates, giving hoteliers a competitive edge in a rapidly evolving market.
For instance, an AI chatbot may efficiently handle routine inquiries, but it lacks the emotional intelligence to comfort a distressed traveler. 👉 Read Also - Motel vs. Hotel: 7 Key Factors for Smart Travelers 3. Striking the right balance between innovation and empathy is what sets modern hotels apart.
More travelers expect digital services, eco-friendly practices, and personalized experiences. Automated check-out means guests can leave without stopping at the front desk, saving time for both travelers and hotel staff. More than 70% of travelers prefer mobile check-in over standing in line. Hotels are changing fast.
Online Travel Agencies: Expanding Your Reach When travelers search for a place to stay, they usually turn to Online Travel Agencies (OTAs) like Booking.com, Expedia, or Agoda. What is an Online Travel Agency? For example, if your hotel is in India, OTAs like MakeMyTrip or Goibibo are widely trusted by domestic travelers.
Channel Manager Managing multiple distribution channels, from Online Travel Agents (OTAs) to direct bookings, can be complex without the right tools. A channel manager automates this process, syncing room rates and availability across all platforms, reducing the risk of overbookings or pricing discrepancies.
By implementing an inventory tracking system, hotels can minimize underbooking, reduce overbooking risks, set competitive prices and provide a seamless guest experience, ultimately leading to increased revenue and improved operational efficiency. This prevents overbooking and rate disparities, enhancing the guest experience.
The property boasts 148 well-appointed rooms, an array of world-class resort-style facilities, including dining, a business centre and a wide range of retail outlets. Thoughtfully curated spaces make the property a refuge for business and leisure travellers alike. Airways prides itself on its highly personalised butler service.
Whether travellers choose the Homewood Hotel & Spa , The Bird or the Bishopstrow Hotel & Spa , they’re in for a time of discovery, pampering and pure enjoyment. One example is PetsPyjamas which offers travellers a curated selection of pet-friendly hotels. Then the inventory across all channels is updated automatically.
Hosting an event at your restaurant can be as simple as renting out a spare dining room, repurposing unused space, or turning the dining room into a stage for local entertainers. Restaurants are highly sought-out venues for many events, from corporate meetings to private gatherings, casual parties, and fine dining affairs.
Channel Manager Managing multiple distribution channels, from Online Travel Agents (OTAs) to direct bookings, can be complex without the right tools. A channel manager automates this process, syncing room rates and availability across all platforms, reducing the risk of overbookings or pricing discrepancies.
When travelers make a hotel reservation, they expect a seamless experience , or they may decide to stay elsewhere. For hotels, meeting this expectation means moving away from manual processes and investing in booking software that allows travelers to book a room when they want on the channel of their choice. Generate more revenue.
From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. Our constant struggle has been efficiently managing availability, inventory, task management, and online travel agencies (OTAs),” said Pawarisa.
This includes offering tailored packages, suggesting room upgrades, promoting in-house dining experiences, and even curating special entertainment events. This can involve overbooking strategies to account for last-minute cancellations or no-shows. in one day, week, or month. This strategy aims to ensure maximum occupancy.
Apollo is a global distribution system (GDS) vendor which allows travel agents to access and book inventory from hotels, airlines, car hires, and more. When a hotel connects to the GDS via a partner like SiteMinder, it becomes bookable on Apollo by travel agents around the world. Is Apollo GDS going away?
Food and Beverage Services: This department manages all dining and catering services within the hotel, including restaurants, room service, banquets, and bars. This includes advertising, promotions, pricing strategies and partnerships with travel agencies and online booking platforms. Reduce water consumption through low-flow fixtures.
Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. Direct bookings are the lifeblood of your business , offering a pathway to profitability that sidesteps the commissions paid to online travel agents.
Trip.com is a global online travel agency that connects millions of travellers with hotels worldwide. Market focus : Ctrip focuses on Chinese travellers, whereas eBooking caters to a global audience. This blog will take through everything you need to know about the Trip.com Extranet.
Not only is it an exclusive retreat with direct access to the magnificent rice fields and enchanting Ayung River, the service at Kupu Kupu Barong is completed with facilities such as a private pool, L’Occitane Spa Experience, fine dining at La View Restaurant, and activities such as trekking, river rafting, and yoga.
Not only is it an exclusive retreat with direct access to the magnificent rice fields and enchanting Ayung River, the service at Kupu Kupu Barong is completed with facilities such as a private pool, L’Occitane Spa Experience, fine dining at La View Restaurant, and activities such as trekking, river rafting, and yoga.
They minimize overbookings, streamline the reservation process, and drive revenue. It allows hotels to offer room upgrades, dining packages, spa treatments, or early check-in options in real time, encouraging guests to enhance their stay. If you're still managing bookings manually, it’s time to make the switch.
Cross-Selling Hotel Amenities Beyond room upgrades, reception staff can also promote other hotel amenities such as spa services, dining options, and local tours. Reception staff must be trained to manage reservations dynamically, accommodating walk-ins and overbookings in a manner that optimizes room availability and revenue.
Overbooking: Though counterintuitive, it helps mitigate revenue loss due to last-minute cancellations or no-shows. Channel Management: Ensures profitable utilization of distribution channels, such as online travel agencies (OTAs), direct bookings, and travel agents.
Reservation Management: Effectively managing reservations ensures that the hotel maintains high occupancy levels while minimizing overbooking issues. Managing Restaurant Operations: Coordinating between kitchen and dining staff ensures that meals are served promptly and meet guest expectations.
Each type of channel has its own advantages and disadvantages: Online Travel Agencies (OTAs): OTAs provide hotels with a great opportunity to widen their distribution networks, fill previously unused rooms and capitalize on the “Billboard Effect” of advertising in multiple forums.
Think lounge chairs, dining sets, and umbrellas that can handle sun and rain but still look good. Furniture type Commercial hotel furniture Built for heavy use, commercial furniture is ideal for high-traffic areas like lobbies and dining spaces. Up to today, we have never experienced overbooking after using Little Hotelier.
With over 80% of leisure travelers globally booking accommodations online in 2024, as per Statista, the shift towards online travel booking is unmistakable. However, modern travelers prioritize the experience they’ll have when booking a hotel.
These bookings often occur due to sudden travel plans, business needs, or even whimsical decisions to take a quick getaway. Diverse clientele : Last-minute bookings attract a wide range of guests, from business travellers catching a late flight to spontaneous weekend adventurers.
In todays digital landscape, travellers have countless ways to book a hoteldirect websites, online travel agencies (OTAs), global distribution systems (GDS), metasearch engines, and even social media platforms. Global Distribution Systems (GDS): Used by travel agents to book corporate and group travel.
spa + dining experience) to create higher-value offerings. Keeping Consistency Across Booking Channels Discrepancies in blackout date policies across OTAs, direct bookings, and travel agencies can lead to guest confusion and lost revenue. Seamless inventory updates to prevent overbookings.
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