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Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. OTA and Third-Party Issues OTAs sometimes delay refunds or provide unclear cancellation terms. Lack of communication amplifies these issues.
For instance you can offer exclusive experiences unavailable through standard bookings, such as private dining or VIP amenities. It matters on your OTA listing and it definitely matters on your vouchers and linked promotion materials. Limited time offers create a sense of urgency, prompting immediate purchases. 3) Content quality.
Maximize Direct Bookings to Reduce Dependence on OTAs When guests book through Online Travel Agents (OTAs) like Booking.com or Expedia, hotels often have to pay hefty commission fees, sometimes up to 20%. While OTAs help bring in new customers, relying too heavily on them can hurt your bottom line. front-page listing).
Boosting OTA performance and efficiency, RatiLanna Riverside Spa Resort thrives with STAAH’s powerful channel management solution. Manual updates to availability and rates across OTAs were taking up too much time — and the risk of errors or overbookings loomed large. “We The old system just wasn’t efficient anymore.”
On-site facilities include a gymnasium, swimming pool, dining and function spaces. The seamless experience, particularly on mobile, was essential to remain competitive with online travel agents (OTAs). Their rooms are a perfect blend of luxury and comfort, equipped with all the amenities a modern traveller expects.
Each hotel is equipped with well-appointed rooms, banquet facilities, dining options and wellness centres, ensuring a comfortable and memorable stay for guests. STAAH’s tools helped standardise booking operations, enhance OTA performance and establish a tech-forward approach to revenue management.
Be it luxurious accommodations, exclusive dining, or wellness experiences, Songkran visitors crave it all. Plus, dont forget to promote them through your website, OTAs, and social media platforms well ahead of the festival to drive bookings and create buzz. During Songkran, travelers dont just stay longer; they spend more.
Decision intelligence unifies the full range of pricing decision-making through both OTAs and direct bookings. During slower seasons, rather than applying heavy discounts, DI might show that bundling a slightly discounted room rate with a complimentary spa or dining voucher is more appealing and generates more revenue.
With 32 years of experience, the hotel boasts 41 well-appointed rooms and four dining options. This led to the team having to frequently make manual updates to prices across online travel agents (OTAs) to avoid issues with these key partners. The visibility across a diverse range of OTAs has also improved, including meta search sites.
With 39 rooms, the resort boasts a full range of facilities, including three swimming pools, a spa, gym & steam room, and a variety of dining options serving both Indonesian and international cuisine. The resort connects to as many as 13 online travel agents (OTAs), uses third-party booking engines, PMSs, the GDS, and other systems.
Guests will find gym facilities, co-working spaces, markets, dining, shopping, health facilities, world-class entertainment and far more right outside The Komus doors. Organic reach was low and whilst the online travel agents (OTAs) helped distribute the prestigious property to targeted countries, it came at a cost a high one.
Why hotels should care Chase isnât just trying to replicate the OTA model. These are guests looking for elevated experiences, and they tend to spend moreâon suites, spa treatments, dining, and excursions. For forward-looking hoteliers, this opens partnership doors earlier than with more rigid legacy OTAs.
The second era of compsets started when the internet brought online travel agencies (OTAs) and online bookings, making competition more dynamic. AI can identify segments based on where guests are booking – whether through OTAs, direct websites, or corporate contracts.
Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,
Put plans into action to push visitors to book straight from you instead of OTAs. Couples on romantic trips: Emphasize intimate dining options, spa services, and romantic room settings to create a memorable getaway. Hotels can save as much as 15% on commission charges by getting direct bookings instead of OTA bookings.
Hotel management can often feel like youre spinning plates – online travel agents (OTAs) sending bookings, guests booking directly on your site, and your front desk needing real-time updates to avoid the dreaded overbooking. With all these moving parts, how do you deliver that perfect guest experience ? Enter the channel manager.
By implementing effective SEO strategies, hotels can reach more potential guests and reduce their dependence on costly OTA commissions. Increased Direct Bookings : Effective SEO can boost direct bookings , reducing reliance on OTAs and increasing profits. This highlights the importance of a strong web presence for hotels.
Is your website equipped with an online booking process quick and easy on both desktop and mobile so that you can properly compete with Online Travel Agencies (OTAs)? Today’s ‘digital first’ travelers are accustomed to this thanks to OTAs, ride-shares, and airlines. If not, that is step one. Mobile Apps “There’s an app for that!”
OTA Sync is one of the software solutions on the market that focuses on booking engine excellence. Heres how hotels can boost their marketing efforts with micro influencers: Partner with influencers who align with your hotels vibe, such as eco-travelers for sustainable stays or foodies for hotels with exceptional dining.
Steps to Analyze Competitor Pricing: Track room rates across OTAs and direct websites. Popular Packages to Offer: Stay & Dine: Room + complimentary meals. Channel Performance Reports: Identify top-performing OTAs and channels. Comparing your rates to nearby hotels helps position your offerings effectively.
In-room tablets act as command centers for entertainment, dining, and facility requests. Broadband supports lower-priority services like general browsing or OTA updates. Booking engines offer predictive suggestions. Voice assistants adjust room controls. Chatbots resolve common queries instantly.
If you offer premium bedding, on-site dining, or centralised booking tools, make that front and centre in your marketing. For example, if your PMS shows low occupancy for a weekend, SiteMinder can adjust your rates across connected OTAs instantly, helping you fill rooms without lifting a finger. Hotels have more room to build a brand.
Available in 50+ languages, it delivers fast, personalized responses that drive higher conversions , reduce booking abandon rates, and capture direct bookings that may otherwise go to OTAs. is fully integrated with Agilysys PMS, POS, spa, golf, dining, and activity systems. announced the launch of Agilysys Book with S.P.E.N.D.
The rise of OTAs and the ease of comparison shopping have significantly impacted guest behaviour. Marshall: The ‘rebooking paradox’ we identified really underscores the complexity of loyalty in hospitality. The disparity suggests that satisfaction alone isn’t enough to drive rebooking.
Online Presence: Pictures That Speak Volumes Your website and OTA listings are your hotel’s digital storefront. Hospitality Net reports that listings with professional photos experience up to 93% higher engagement on OTAs. AI also optimizes targeted advertising , ensuring your hotel’s promotions reach the right audience.
Channel Management Real-time inventory syncing across OTAs and direct booking platforms enhances accuracy and reduces overbooking. Targeted Upselling The PMS identifies guest preferences, helping staff upsell upgrades or services like spa treatments and dining packages. This is a game-changer for efficient hotel revenue management.
The OTA Balancing Act Online Travel Agencies (OTAs) can be your best friend or your worst enemy. Here’s how to strike the perfect balance: Use OTAs for research: 43% of travelers use OTAs for hotel bookings. Leverage price matching: Found a better deal on an OTA? Always worth a try!
Essential Features of a Good PMS Integration with OTAs and Channel Managers An effective PMS integrates seamlessly with Online Travel Agencies (OTAs) and channel managers, ensuring real-time updates for room availability and pricing across platforms.
Greater global reach Galileo, and the GDS channel in general, forms the perfect complement to your other sales channels OTAs, metasearch and direct bookings because it helps you attract bookings from sources (namely travel agents and corporate travel management companies) that those other channels cannot.
Guest actions Who makes direct bookings versus through OTAs, and how can you influence them? Channel Management System Managing multiple OTAs, your website, and other channels manually? Reduce dependence on OTAs and drive more traffic to your website. Competitor pricing Are your rates competitive?
It enables schedule and rule enforcement, over-the-air (OTA) firmware and setting updates, notifications, as well as analytics and reporting for smarter energy management. Platform designed to meet energy efficiency building code requirements for hotels, multifamily, senior living and student housing projects.
All residents have access to resort-style amenities, a championship golf course, dining options, community trails, and green space, with future developments planned. In addition to The Mtn Scout Truckee, the neighborhood includes 24 premier modern mountain residences and dedicated affordable housing units.
👉 Read Also - Online Reviews That Boost Hotel Revenue in 2025 AI Chatbots Available 24/7, AI-powered chatbots instantly handle common guest inquiries, such as check-out times, Wi-Fi passwords, or dining options, freeing staff to focus on high-touch service needs.
Why This Matters: Bridges room and dining experiences in one platform This integration consolidates booking experiences across the propertyârooms, activities, and now exclusive restaurant reservationsâmaking it easier to deliver a seamless guest journey. Early adopters include luxury resorts, casinos, and lifestyle hospitality groups.
Technoheavenâs Bed bank solution enables hotel inventory to be distributed across a global network of B2B buyers, including OTAs, travel agents, DMCs, TMCs and more from a single platform. The tablets also drive revenue by upselling dining, spa services, and experiences.
Youll avoid the 15-25% commission fees charged by OTAs like Booking.com, Expedia and Airbnb, keeping that significant amount of extra revenue for yourself. Inside pages: Devote sections to rooms, amenities, dining and services. Youve saved on OTA fees, so consider offering a special brochure-only deal or discount.
Whether it’s a well-crafted website, partnerships with OTAs, or engaging social media, creating a strong online footprint is how you turn searches into bookings. Online Travel Agencies: Expanding Your Reach When travelers search for a place to stay, they usually turn to Online Travel Agencies (OTAs) like Booking.com, Expedia, or Agoda.
Ideally located, Villa Varosh offers easy access to cultural landmarks, dining, and beaches while providing a peaceful retreat. This enhanced visibility has resulted in a substantial increase in direct bookings, reducing our reliance on third-party OTA’s.” Guest Engagement has been invaluable.
6/9/2025 UrVenue and OpenTable Deepen Integration to Prioritize Premium Restaurant Access for Hotel Guests UrVenue has expanded its integration with OpenTable to give hotels the ability to offer in-house and incoming guests priority access to high-demand restaurant reservations and curated dining experiences.
For hoteliers, this translates to more room-nights, improved occupancy during off-peak periods, and reduced reliance on OTAs. Instead of paying high OTA commissions , you’re able to bring guests back through low-cost direct channels like emails or your mobile app. Q2: What kind of rewards work best for hotels? A: Absolutely.
6/9/2025 UrVenue and OpenTable Deepen Integration to Prioritize Premium Restaurant Access for Hotel Guests UrVenue has expanded its integration with OpenTable to give hotels the ability to offer in-house and incoming guests priority access to high-demand restaurant reservations and curated dining experiences.
6/9/2025 UrVenue and OpenTable Deepen Integration to Prioritize Premium Restaurant Access for Hotel Guests UrVenue has expanded its integration with OpenTable to give hotels the ability to offer in-house and incoming guests priority access to high-demand restaurant reservations and curated dining experiences.
Imagine a chatbot that remembers a guest's preference for hypoallergenic pillows and automatically requests them for their next stay, or one that can suggest restaurants based on a guest's dietary restrictions and past dining choices. Predictive Analytics: Hotels are now anticipating guest needs with uncanny accuracy.
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