Remove Consumer Remove Scale Remove Upsell
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5 Game-Changing Advantages of Automated Customer Service for Hotels

AskSuite

According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. This removes the pressure from reservation teams, allowing them to focus on high-value tasks such as upselling, group bookings, and complex guest requests.

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HITEC 2025: Infor, Plusgrade Integration Creates Upsell Opportunities for Hotels

Hospitality Tech

This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgrade’s proven upsell technology into the core guest journey. Hotels face growing pressure to do more with less—delivering tailored guest experiences while improving margins.

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SURVEY: 70% of American Travelers Want to Skip the Front Desk

Hospitality Tech

Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk. Upsell and loyalty are increasingly tied to digital touchpoints.

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Maximizing Hotel Revenue: Advanced Channel Manager Strategies for 2025

STAAH

Move Beyond Syncing, Start Scaling 1) The New Age of Hotel Distribution The hotel distribution landscape has changed. With consumer behaviours evolving, and the lines between tech platforms, marketing, and operations blurring, a modern strategy goes far beyond just listing rooms on online travel agents (OTAs). So, dont just sync.

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Automation for hotels: 7 best practices to save time

eHotelier

For example: – A business guest could receive pre-stay directions for a smooth check-in, and a quiet room upsell. One of the most effective ways to scale guest communication automation for hotels is by using dynamic templates built specifically for hospitality.

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IRIS and Alliants Partner to Elevate Digital Hospitality Services

Hospitality Tech

For hotel staff, the combined power of IRIS’s intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes.

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How Data Analytics in the Hospitality Industry and AI Are Transforming Hotel Operations

AskSuite

This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. But doing it at scale is impossible without structured data and hospitality-driven tech tools. Personalizing Guest Communication Based on Data Personalization is no longer a luxury—it’s an operational standard.