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According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. This removes the pressure from reservation teams, allowing them to focus on high-value tasks such as upselling, group bookings, and complex guest requests.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. Hotels face growing pressure to do more with lessâdelivering tailored guest experiences while improving margins.
Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk. Upsell and loyalty are increasingly tied to digital touchpoints.
Move Beyond Syncing, Start Scaling 1) The New Age of Hotel Distribution The hotel distribution landscape has changed. With consumer behaviours evolving, and the lines between tech platforms, marketing, and operations blurring, a modern strategy goes far beyond just listing rooms on online travel agents (OTAs). So, dont just sync.
For example: – A business guest could receive pre-stay directions for a smooth check-in, and a quiet room upsell. One of the most effective ways to scale guest communication automation for hotels is by using dynamic templates built specifically for hospitality.
For hotel staff, the combined power of IRISâs intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes.
This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. But doing it at scale is impossible without structured data and hospitality-driven tech tools. Personalizing Guest Communication Based on Data Personalization is no longer a luxury—it’s an operational standard.
This enables instant alerts on drops in conversion rates, underperforming channels, or missed upsell opportunities. But doing it at scale is impossible without structured data and hospitality-driven tech tools. Personalizing Guest Communication Based on Data Personalization is no longer a luxury—it’s an operational standard.
Optional Add-On: UAT Environment â For enterprise-scale testing and validation. VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. AI-ready data architecture is critical.
Optional Add-On: UAT Environment â For enterprise-scale testing and validation. VAIA boosts incremental revenue by offering timely upsell opportunities for room upgrades, spa appointments, dining reservations, and more - triggered automatically based on guest behavior and intent. AI-ready data architecture is critical.
HCN offers similar opportunities via its programmatic ad platform for brands wishing to connect with affluent traveling consumers who spend up to 3.5 UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale. waking hours in the hotel room.
Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. Missed upselling opportunities: A disorganized booking system makes it harder to identify chances for room upgrades or additional services.
AI-powered personalization tools handle tasks that used to consume staff time, such as sorting guest data or sending personalized offers. These systems enable hotels to deliver personalized experiences at scale, ensuring every guest feels seen and valued without requiring additional work from employees.
Energy efficiency without compromise Continuing PPDSâ relentless focus on delivering energy conscious solutions for the industry, and supporting customers with their sustainability goals, the Philips Unite LED 6000 Series All In One includes the companyâs ultra-low standby mode, consuming less than 0.5
âs scale, such as accelerating the Companyâs digital and technology transformation through initiatives like the establishment of Byte by Yum!, In recent years, he has been instrumental in driving bold actions that leverage Yum!âs
Billing Delays: Without real-time integration, consolidating bills from various outlets becomes a manual and time-consuming task during checkout. 71% of hotels plan to implement AI-powered analytics in their POS systems by the end of 2025 to enhance personalization and upselling. Who Should Use an Integrated Hotel POS System?
It’s likely a more significant revenue driver compared to individual consumer sales. The platform by San Francisco-based Canary includes products for mobile check-in and checkout, upselling, guest messaging, and digital tipping. Kolet, an eSIM app that raised $10 million, also promotes its B2B offering for travel companies.
Our job is to help operators make every guest visit count â whether thats boosting check averages with strategic upsells, reducing wait times with faster fulfillment, or delivering a unified technology experience that ensures every guest leaves satisfied." "Traffic is down, but expectations arent," said Amir Hudda , CEO of Qu.
Hotelogix PMS Supports Seamless Loyalty Integration Managing a loyalty program manually is time-consuming and prone to error. Simplifies Targeted Marketing and Upselling Loyalty program data helps you segment your audience effectively—by stay frequency, spend level, preferences, and location.
Reaching this scale in just three years makes us the fastest-growing retail media network in history and a leading global growth engine driving local commerce. âWith new product capabilities, AI-powered tools, and Symbiosysâ offsite reach, businesses of any size can now connect with high-intent consumers seamlessly.
According to new consumer research conducted by OpenTable: 1 54% of Americans research a restaurant before booking, and those that do spend around 21 minutes doing so. New upsell and cross-sell capabilities prompt guests with timely, high-margin add-ons at both kiosks and POS. Thats lost time in their days they cant get back.
Hotels can bid on metasearch advertising placements and pay when consumers click on the ad. Ensure the booking process is limited to two or three steps and includes a rate checker so consumers can compare prices from your website to increase conversion rates. Mobile usability will maintain the competitiveness of your channel.
If the components aren’t integrated, the revenue manager must perform these tasks manually, a time-consuming and error-prone process. When travelers book on your website, you can upsell them to premium rooms and cross-sell onsite services and add-ons like breakfast, dining, spa, and recreation. Generate more revenue.
Keep in mind that the consumers’ expectations of service are changing. Technologies can help organize guest data, improve customer service and scale your service. It’s at this moment you want to be there for your target audience and provide spotless and efficient customer service, so they choose you over your competitors.
In recent years, the hospitality industry has seen rapid changes in guest expectations, largely driven by technological advancements and changing consumer values. Small, continuous improvements can lead to significant enhancements over time, reducing the risk and disruption associated with large-scale changes.
Managing multiple revenue centers—such as restaurants, snack bars, rooftop or poolside bars—without a unified system is time-consuming, error-prone, and leads to a fragmented experience for the guest. No need to be on-site to check in on your operations, and your system is always up-to-date and can easily scale as your business grows.
Tourism trends reflect evolving patterns and preferences in travel, influenced by factors such as technological advancements, socio-economic shifts, and changing consumer behaviours. What are tourism trends? Table of contents Why keep up with new trends in tourism?
More importantly, it explains why hoteliers—especially independent and mid-scale operators —should understand its workings, leverage its reach, and align it with their overall. This article answers the key question: What is Expedia? What is Expedia?
A metric derived from the guest survey question, “On a scale between 0 and 10, how likely are you to recommend us to a friend or colleague?” Loyalty programs are time-consuming and expensive to operate, and independent properties often lack the resources required to maintain them. Net Promoter Score™ (NPS).
By 2024, it’s estimated that consumer retail spending from chatbots will reach an impressive $142 billion. They can also upsell and nurture new customers as well, increasing engagement and retention, and driving sales by delivering personalized and targeted messaging at scale. It’s hard to ignore chatbot marketing these days.
From collating data in one place to automation processes – these are key to ensuring time-consuming activities are completed quickly, boosting overall efficiency. Repeat customers can be rewarded through loyalty programmes, which are particularly important for large-scale hotel chains and resorts. Housekeeping. Multifunctional.
One study by Cornell University estimated that a 1-point increase in user review score (on an OTA’s 5-point scale) would allow a property to increase prices by 11.2% Allows you to communicate with guests via email, SMS, and instant messages, with a focus on marketing automation and upselling. without harming its occupancy rates.
Placing yourself on a scale of personal growth is especially important for a hotel manager. This industry heavily relies on consumers having disposable income. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job.
Placing yourself on a scale of personal growth is especially important for a hotel manager. This industry heavily relies on consumers having disposable income. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job.
This adds value for the planner by helping them better meet their event objectives, while adding value for the hotel or venue as an upselling technique. Essentially, the line between consumer festivals and corporate events will continue to blur, as elements of the former become a means of engagement for the latter. The portion of U.S.
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