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According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results.
For hotel staff, the combined power of IRISâs intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes.
The funds will be used for research and development; customer acquisition; scaling sales and marketing efforts; and launching new platform features. The Series A round was led by Aleph VC, with participation from Net Capital Ventures and Joule Ventures. These businesses rely on our platform to streamline their procure-to-pay process flow.
Outsourcing valet services frees hotels from operational stress, enhances guest experience, reduces claims, and unlocks commercial opportunities, supporting premium pricing and increased occupancy through seamless, professional, and a trusted service delivery by experts. Q: Tell us about the services you offer hotels.
Large-scale rollout with Tesla: Hilton plans to install up to 20,000 chargers across North America, creating the hotel industryâs largest overnight charging network. Jul 25, 2025 ⢠Hospitality Airbnb expands into full-trip services - Company aims to integrate curated experiences and on-demand services into its global platform.
Among 2,000 American travelers surveyed, 70% say theyâd prefer to use a hotel app or self-service kiosk over a traditional front desk. Analysis: What This Means for Hotel IT Roadmaps This data validates a growing imperative: self-service is not a luxury featureâitâs the new baseline. A Demo of VAIA can be viewed here.
In the last five years, there has been an unprecedented rush to new technologies in hospitality such as AI integration and fully automated customer service but often this overlooks if that is what guests want. A PMS should aim to maximise efficiency without complicating operations, streamlining tasks so everything runs smoothly and reliably.
Emile Gourieux from STR addressed economic volatility and shifting consumer behaviour. The tool integrates seamlessly into kitchen workflows, using cameras and smart scales to log waste and generate weekly analytics for chefs. That leads to better service and stronger reviews.” Can we make winter our opportunity?”
It combines the excitement and passion of sports with the personalized, service-driven approach of hospitality, offering packages that include event tickets, exclusive access, themed amenities and more. Furthermore, sportspitality aligns with a broader shift in consumer behavior toward experience-driven travel.
The food service industry is on the brink of a transformation, and at the forefront of this change is Kitchenless, a Swiss-American company that has developed a groundbreaking, kitchen-free food service solution. market, offering a cutting-edge way to serve high-quality meals without the need for a full-scale kitchen.
Pilferage refers to the small-scale theft of items in hotels, often by staff or guests. It includes consumables, amenities, and cash. Operational Disruptions : Missing items delay room readiness and disrupt guest services. With the right tools and processes, you can safeguard your profits and enhance operational efficiency.
Long Road Partners said it seeks opportunities across a range of asset types, including limited-service hotels, boutique hotels, luxury resorts, lifestyle-oriented development, short-term rental portfolios and golf destination properties, where capital investment and operational focus can drive meaningful long-term value.
“We’re excited to introduce these new leaders who will enable our business to scale and deliver the best possible experience for our owners and guests. Garrett Stump , a 24-year veteran of Westgate, has been promoted to SVP, owner services & inventory management.
The food service industry is on the brink of a transformation, and at the forefront of this change is Kitchenless , a Swiss-American company that has developed a groundbreaking, kitchen-free food service solution. market, offering a cutting-edge way to serve high-quality meals without the need for a full-scale kitchen.
The upgraded system enables hotels to generate context-rich, personalized response drafts at scale, helping teams maintain high response rates while focusing more on in-person guest service. Jul 3, 2025 ⢠Hospitality Airbnb trials 'Reserve Now, Pay Later' - New feature lets eligible guests in the U.S. weve got you covered.
âs scale, such as accelerating the Companyâs digital and technology transformation through initiatives like the establishment of Byte by Yum!, The rebrand is being revealed at HITEC 2025 in Indianapolis at Booth 1400, where the company is debuting its new name and visual identity.
Power study revealed guests who experienced better-than-expected sleep reported satisfaction scores 114 points higher (on a 1,000-point scale) than those with average sleep experiences. Another study found that 77% of consumers would consider a hotels air quality when deciding where to stay. In fact, a J.D.
Through a partnership with ZINIO , one of the worldâs largest digital reading services platforms, HCN is expanding its no-cost services to hotels and resorts. HCN offers similar opportunities via its programmatic ad platform for brands wishing to connect with affluent traveling consumers who spend up to 3.5
Advice: Booking directly can lead to better upgrades, room selection, and smoother customer service for cancellations or problems. Their service is usually free (commission-paid), and they may secure upgrades or perks. Book directly with the hotel: Often, third-party sites (Expedia, Booking.com, etc.) weve got you covered.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. A Demo of VAIA can be viewed here.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. A Demo of VAIA can be viewed here.
Addressing âblandingâ: Pan-Pacific and others stressed the need to preserve brand DNA to stand out from large-scale chains, countering the growing âsea of samenessâ in hospitality. Heritage as a differentiator: Brands like Corinthia and Kempinski emphasized using their history and local connections to shape unique guest experiences.
Consider a mid-scale hotel group that markets itself as “easy business travel”. Guests should get that same reliable Wi-Fi and flexible service whether they stay in Sydney or Singapore. In this blog, we will break down the steps to build and scale a travel brand that wins bookings and loyalty.
Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. Missed upselling opportunities: A disorganized booking system makes it harder to identify chances for room upgrades or additional services. This method lets you see who's staying where all quick and easy.
But doing it at scale is impossible without structured data and hospitality-driven tech tools. Yet without a robust attribution model, it’s difficult to quantify which touchpoints are actually driving direct bookings and which ones are simply consuming budget. How to Start Using Data Analytics in Your Hotel? Get to know AskFlow!
But doing it at scale is impossible without structured data and hospitality-driven tech tools. Yet without a robust attribution model, it’s difficult to quantify which touchpoints are actually driving direct bookings and which ones are simply consuming budget. How to Start Using Data Analytics in Your Hotel? Get to know AskFlow!
Combining the comforts of a serviced apartment with the luxuries of a hotel, Victoria Curley , Head of Commercial , highlights one such thoughtful touch that is unique to the aparthotel sector: We provide a complimentary pastry each morning.
AI-powered personalization tools handle tasks that used to consume staff time, such as sorting guest data or sending personalized offers. These systems enable hotels to deliver personalized experiences at scale, ensuring every guest feels seen and valued without requiring additional work from employees.
Energy efficiency without compromise Continuing PPDSâ relentless focus on delivering energy conscious solutions for the industry, and supporting customers with their sustainability goals, the Philips Unite LED 6000 Series All In One includes the companyâs ultra-low standby mode, consuming less than 0.5
Market impact: Booking.com reportedly controlled around 70% of OTA hotel bookings in Europe last year, highlighting the platformâs market power and the potential scale of financial impact if the lawsuit succeeds. Overall, the class action aims to recover a portion of commissions paid from 2004 to 2024, plus interest. Olympics 2028.
FreedomPays solution ensuring payment acceptance is consistently available and operational, a critical factor for success in the fast-paced quick service restaurant (QSR) industry. With inflation persisting and consumer spending under pressure, independent restaurant operators are being asked to do more with less.
With CPI, we can enable faster check-ins, touchless payments, and a more secure, PCI DSS-compliant environment for all our properties.â With CPI, Wyndham franchisees can leverage: Scalable payment services that can rapidly adjust to fit a growing hotelâs needs.
AI-powered agents support operators by identifying guest behavior patterns, triggering tailored offers, and orchestrating service workflows â driving efficiency while enabling deeper, more meaningful engagement. This infrastructure enables real-time personalization and automates key touchpoints throughout the guest journey.
The TH module increases efficiency and boosts sales for suppliers and sellers.â 7/9/2025 Gen Z Breaks the Mold: Hotel Search and Loyalty Are Being Rewritten According to SOCiâs 2025 Consumer Behavior Index, Gen Z is disrupting traditional hotel discovery and loyalty patterns. Explore the full report: soci.ai/insights/consumer-behavior-index
Tech-Powered Transformation Amid this rapid growth, Kekeâs is embracing technology to improve service and streamline operations. This eliminates the need for manual data entry, reduces errors, and speeds up service across busy QSR environments. âPartnering with PAR allows us to bring that philosophy into the digital age.
When compared against the Consumer Price Index (CPI), which continues to trend upward, it becomes clear that inflation has silently eroded much of the apparent progress. In many cases, owners and operators are already struggling to manage service levels while keeping costs in check. This is not just a statistical quirk.
Ability to leverage occupancy information through the property management system (PMS) and can optionally be expanded to deliver additional services. Staff can also manage bookings directly via the UrVenue Experience Center to deliver more personalized service. âQuore is so intuitive, the training is almost unnecessary.
With Booking leading in direct channel growth, Expedia testing AI tools on Instagram, Airbnb scaling localized expansion, and Trip.com targeting aging travelers with storytelling, the marketing arms race shows no signs of slowing. Key takeaways Marketing spend keeps rising OTAs spent $4.5B weve got you covered.
The HCMI standard for per night emissions includes electricity, gas, refrigerant gases and laundry services, and is used by more than 30,000 hospitality operators including Hyatt, Marriott International and Scandic. Our work with Furthr suggests the true scale of the hotel sectors environmental impact has been vastly underestimated.
âs scale, such as accelerating the Companyâs digital and technology transformation through initiatives like the establishment of Byte by Yum!, UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale.
That’s critically important because getting that stamp of approval helps reassure consumers that the actions that are being claimed are in fact, actually happening in the world where greenwashing concerns are increasingly being tabled. That becomes very important. Anick Levesque: Absolutely.
Be it technology or effective methods of customer servicing; these associations present much-needed resources that help individuals function more effectively. Advantages for Hotels and Restaurants Membership in a hospitality association also offers collective buying power, discounted services, and access to industry experts.
Hotelier, have you ever considered how much revenue you might be losing from inefficient customer service to travelers interested in your hotel? Manually following up with each request consumed considerable time, preventing the team from also focusing on guest service. What is AskFlow?
Tasks deemed suitable for AI include repetitive, data-intensive, or time-consuming duties such as summarizing policies, creating schedules, verifying paychecks, and approving time-off requests. Tech-Powered Transformation Amid this rapid growth, Kekeâs is embracing technology to improve service and streamline operations.
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