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5 Game-Changing Advantages of Automated Customer Service for Hotels

AskSuite

According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results.

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IRIS and Alliants Partner to Elevate Digital Hospitality Services

Hospitality Tech

For hotel staff, the combined power of IRIS’s intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes.

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HB Exclusive: Reeco raises $15M for procure-to-pay platform

Hotel Business

The funds will be used for research and development; customer acquisition; scaling sales and marketing efforts; and launching new platform features. The Series A round was led by Aleph VC, with participation from Net Capital Ventures and Joule Ventures. These businesses rely on our platform to streamline their procure-to-pay process flow.

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Outsourced Valet That Pays Off

Hotel Management

Outsourcing valet services frees hotels from operational stress, enhances guest experience, reduces claims, and unlocks commercial opportunities, supporting premium pricing and increased occupancy through seamless, professional, and a trusted service delivery by experts. Q: Tell us about the services you offer hotels.

Services 130
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EV chargers emerge as top booking driver for Hilton

Hospitality Today

Large-scale rollout with Tesla: Hilton plans to install up to 20,000 chargers across North America, creating the hotel industry’s largest overnight charging network. Jul 25, 2025 • Hospitality Airbnb expands into full-trip services - Company aims to integrate curated experiences and on-demand services into its global platform.

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SURVEY: 70% of American Travelers Want to Skip the Front Desk

Hospitality Tech

Among 2,000 American travelers surveyed, 70% say they’d prefer to use a hotel app or self-service kiosk over a traditional front desk. Analysis: What This Means for Hotel IT Roadmaps This data validates a growing imperative: self-service is not a luxury feature—it’s the new baseline. A Demo of VAIA can be viewed here.

Travel 52
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Hospitality Tech Expert Reveals Why Prioritising Individuality Over Tech Drives Hotel Success

Hotel Speak

In the last five years, there has been an unprecedented rush to new technologies in hospitality such as AI integration and fully automated customer service but often this overlooks if that is what guests want. A PMS should aim to maximise efficiency without complicating operations, streamlining tasks so everything runs smoothly and reliably.