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Overbookings were a concern, and ensuring rate parity across channels consumed valuable time. Results: Smoother operations, less admin and happier guests STAAH lived up to its promise of a seamless connection with fewer overbooking issues and manual errors leaving guests much happier and the brand reputation stronger.
With just six rooms, each accommodation represents a significant portion of potential revenue, making optimal distribution across multiple channels absolutely crucial. Mitigating overbooking risks through instant mapping The consequences of overbooking can be particularly severe for a small boutique property like Casa Palacete 1822.
Advanced Strategies to Maximize Revenue a. Dynamic Pricing: Real-Time Revenue Optimization c. With consumer behaviours evolving, and the lines between tech platforms, marketing, and operations blurring, a modern strategy goes far beyond just listing rooms on online travel agents (OTAs). The New Age of Hotel Distribution 2.
Poor connectivity led to distribution issues, while time-consuming manual processes made inventory updates both difficult and prone to errors. Without proper integration between operations and management, overbooking became a recurring problem that resulted in significant business losses.
Errors and overbookings prompted the search for a better tech solution Despite the breathtaking guest-facing experience, the situation for Sentrim Hotels & Lodges on the backend was not so pretty. Overbookings were common and rate parity issues frequently cropped up. Its a gateway to memorable adventures across Kenya.
Gone are the days of dealing with multiple systems for reservations, revenue management, and guest engagement. Spreadsheets for revenue tracking. This fragmented approach results in siloed data, time-consuming manual tasks, and an increased risk of errors. Identify upselling opportunities to boost revenue.
Without the right tools, keeping room availability, pricing, and bookings updated can quickly become a nightmare, leading to costly errors like overbookings , inconsistent rates, and hours spent on manual updates. Without one, hotels risk operational inefficiencies, lost revenue, and unhappy guests. Heres how it helps: 1.
Hotel management challenged by seasonality in the mountains When Ana Sánchez joined Snö Hotels as Revenue Manager over five years ago, she encountered an exciting challenge; helping to build a hotel chain from scratch that specialised in snow and mountain destinations – using the right technology from day one.
The STAAH Max Channel Managers integration with Booking.com goes beyond basic rate and inventory sync – it enables a smooth, centralised control system that optimises operations, increases guest engagement, and drives more revenue. Revenue boost: Fill rooms that might otherwise go unsold.
However, the perception is that it ultimately penalizes hotels and B&Bs that earn less revenue when the majority of their bookings come from larger distribution agents charging hefty commission rates. Rate parity pros It can boost your overall revenue by ensuring access to major OTA platforms. In small hotels, every dollar counts.
Let’s be honestrunning a hotel while managing its revenue at the same time is a balancing act. From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. What Are Revenue Management Tools? Thats where outsourcing comes in.
Word of mouth remains the most effective form of marketing – 92% of consumers trust recommendations from friends and family over all forms of advertising – and high quality hospitality experiences earn you more of it. Hotels that personalise guest experiences generate 40% more revenue than those that don’t. while maintaining occupancy.
A study by Cornell University found that hotels who actively manage their online presence see an average 6% increase in revenue. Stuck with old-fashioned booking methods: Traditional methods can be time-consuming and prone to errors, making it difficult to efficiently manage reservations. Did you know? What’s the problem?
Let's explore how you can leverage online reviews to boost your hotel's revenue in 2025. Data-Driven Hospitality Big data and AI are our new revenue managers, optimizing operations better than a seasoned GM. We're talking hotel operations as clean as our freshly laundered linens!
In this guide, we’ll share simple strategies to help your hotel grow and start earning revenue. According to Hotelogix, integrating a Channel Manager not only saves time but also maximizes revenue by keeping your rates competitive and availability accurate across all platforms.
Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue. This is particularly important as hotels focus on sustainability and energy efficiency to meet modern consumer expectations.
Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. This is why our guide discusses how to avoid overbooking in hotels. Why Do Hotel Overbookings Happen?
That was time-consuming for the team and opened the door to issues such as unintentional overbooking or lost revenue due to delayed rate updates. A 25% jump in online revenue Setting up the Sahid Hotels’ properties on STAAH was easy and well-supported by STAAH’s customer care team. STAAH fixed these issues.
We have written extensively about hotel revenue management strategies and tactics here throughout the years. As strategy is one of the most essential parts of revenue management, we have made a summary of all the top advice from our perspective as a hotel revenue management consulting company.
We recently chatted with Jon Murphy, Consultant Revenue Director supporting the Kaleidoscope Collection, about how the brand benefits from working with an industry-leading hotel commerce platform. Preparing the revenue pack for our weekly meetings is a big part of my role. But adding partners used to be challenging.
The Indian hotel no longer struggles with the aftermath of manual inventory and rate management, including overbookings and loss of staff efficiency. This activity was time-consuming for the team and opened the door to issues such as unintentional overbooking or lost revenue due to delayed rate updates.
July 3, 2024— DerbySoft , specialists in high-performance distribution services, announced a new partnership with IDeaS , a SAS company, provider of hospitality revenue management software and services, that strategically provides operational and revenue-enhancing benefits for hotels of all types.
This has minimised revenue loss from vacant rooms while maximising our occupancy rates.” This eliminates manual updates, increases bookings and revenue, and eliminates concerns about overbooking or missing bookings. Previously, the resort handled all tasks manually, which was time-consuming.
Rates and bookings were manually entered , which was highly time-consuming for the staff. Efficiency has become a key to success STAAH’s platform has made it easy for Airways Hotel to manage availability and restrictions, resulting in increased revenue and an enhanced guest experience. The results are clearly visible.” “We
By combining Cloudbeds’ innovative property management system (PMS) with STS Cloud’s robust event management and sales capabilities, hoteliers can prevent overbookings, optimize room and event inventory, and deliver personalized service to win more deals.
Previously, hotel operations such as receiving, recording, and inputting reservation data into the property management system had to be done manually, which was time-consuming and ineffective. Effective handling of booking channels, thereby increasing revenue, and most importantly improving our customer experience,” Viki explained.
From shifting consumer preferences to new technologies and trends, there are many things that property owners and hotel managers need to keep in mind to stay competitive and meet the needs of their guests well. Today’s consumers are looking for more personalized and unique experiences, and they are willing to pay more for them.
We can also plan reservations and sales in advance with ease.” “SiteMinder provides us with the ability to make real-time pricing changes and analyse consumer booking patterns. This allows us to develop sales strategies that generate the highest revenue, all within a single platform.”
After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner. Further to that, it opens up opportunities to unlock more revenue for the business.
Yield management is a pricing and revenue management strategy that is used to maximise business performance. It involves adjusting prices based on predicted demand and other external factors to maximise revenue or yield. Over time, these roles matured and transformed, giving birth to the modern-day revenue or reservations managers.
Effective hotel distribution strategies enable hotels to target the right audience, optimise occupancy rates, and enhance revenue management. Hotel distribution is a multifaceted domain which presents significant opportunities for growth and revenue optimisation and remains underutilised by the industry.
We have written extensively about hotel revenue management strategies and tactics here throughout the years. As strategy is one of the most essential parts of revenue management, we have made a summary of all the top advice from our perspective as a hotel revenue management consulting company.
Understanding and controlling hotel operating costs While revenue generation often takes the spotlight, equally crucial is the understanding and control of hotel operating costs. Typical hotel operating expenses list Managing a hotel’s finances requires a keen understanding of both its revenue streams and its operating expenses.
Anyone who has worked in the hospitality industry for a few years would enthusiastically attest to the importance of yield management in hotels, particularly in hotel revenue management. Yield management is a pricing strategy that predicts customer demand and adjusts prices to maximize revenue.
The reservation system acts as the central hub of the reservation ecosystem, which may also include a website booking engine, channel manager, and revenue management system. When integrated, these modules work together to help hotels manage room availability, distribution, reservations, and revenue. Generate more revenue.
New partnership streamlines group bookings, event management, and catering to boost hotel efficiency and revenue Charleston, SC –SalesAndCatering.com and Cloudbeds have announced a two-way integration that will empower hotels, resorts, and conference centers to optimize hotel group sales and event management.
Not only did it save us time and effort, but it also helped us maximize our revenue potential. Missed Bookings and Overbooking Chaos: Reservations were often mishandled, leading to lost revenue and unhappy customers. Reservations Done Right : No more overbookings or missed opportunities. The result?
It can be customized to fit your brand, cater to international audiences with multi-language and currency options, and offer add-ons or upsells to help you increase revenue. Increase revenue and profitability An integrated booking engine is a game-changer for increasing revenue and overall profitability. Multiple rate plans.
The hospitality industry is notorious for the number of time-consuming and tedious tasks that must be completed every single day. Oftentimes, these tasks overpower hotels’ ability to invest in proper guest communication, marketing activities, and revenue management , which significantly impacts performance and profitability.
More bookings and more revenue. This meant that keeping room inventory up to date across all distribution channels was difficult and time-consuming. Overbooking was a common occurrence. There was always the risk of overbooking. We still had overbookings all the time,” said the motel owner-operators.
Not following the standards expected by the guest can result in losing revenue and bad reviews. Here are the challenges they face along with necessary solutions: Managing Multiple Calls Handling guest calls consumes a significant portion of the front desk staff’s day.
Recruiting, training, and retaining employees is a time-consuming process that impacts service consistency. Overbooking and Room Management: Managing reservations, especially during peak seasons, presents a significant challenge to front office teams. Overbooking can lead to guest dissatisfaction and damage the hotel’s reputation.
We recently spoke with Kevin Domican, Front Office and Revenue Manager at the four-star Abbey Hotel Roscommon. That was time-consuming for the team and opened the door to issues such as unintentional overbooking or lost revenue due to delayed rate updates. With SiteMinder, a few clicks are enough to avoid overbooking.”
Not only was this time-consuming, but it also increased the risk of errors and inconsistencies across booking platforms. The consequences of this can include double-bookings and guest frustration, leading to a loss of revenue and reputation. This manual process required updating each channel individually, up to three times per day.
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