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With more channels, shifting guest expectations, and tighter margins, the Channel Manager is now central to commercial strategy. Its not just about where youre listed, its about how well you manage, price, and promote across every touchpoint. Rethinking the Role of a Channel Manager 3. Choosing and Managing Your Channel Mix 8.
The deal will see 68 upscale existing properties (more than 9,500 rooms) currently managed by SSAW, under its Pagoda, Narada Grand, SSAW Boutique, and Ginlan Jia brands, join Choice Hotels upscale soft brand, Ascend Collection, under a distribution agreement.
Victorian hotels are also high on the popularity scale, with 39% growth year-on-year. With growing consumer confidence, we have strong optimism for hotel performance throughout the remainder of 2025, Williams said. The post Accors Queensland hotels see Easter bookings spike appeared first on Hotel Management.
We often see management companies investing heavily in front-of-house technology to enhance the guest experience and drive repeat business and revenues, Henrik Shimony, cofounder/ CEO, Reeco, and a former hotelier, told Hotel Business in an exclusive interview. Shimony didnt believe it was possible for a platform like this to exist.
Velaa is at the very forefront of scaling its product and technology innovations to meet consumer demand seen in its recently opened, industry-defining Wellbeing Village. The post Inside the ultra-exclusive Velaa Private Island resort in the Maldives appeared first on Hotel Management.
Pilferage refers to the small-scale theft of items in hotels, often by staff or guests. It includes consumables, amenities, and cash. How to Prevent Pilferage Implement Inventory Management Use automated systems to track supplies in real time. Cash Flow Management : Monitor cash transactions across all departments.
This is usually shown through poor NPS scores, lack of skilled labour, poor management, lack of technology. Relief: The client’s site/operation is too difficult to manage, they want relief. Recruitment & Training : This is a big point of difference as most hotels need to scale up or down seasonally.
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Even more impressive, over 54% of guest interactions were handled outside business hours , fully managed by the AI agent.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.
With STAAH, Gilmer simplified rate management, enhanced guest booking experience, and grew direct reservations through Google and GDS. The challenge: a booking system that wasn’t keeping up Before switching to STAAH , Gilmer was using another channel manager and booking engine. Here’s what stood out: Powerful booking engine.
Leverage OTA data: Expedia manages over seven petabytes of data and offers hoteliers actionable insights through tools and support, helping shape pricing, campaign effectiveness, and demand forecasting. weve got you covered. By submitting this form, you agree to receive email communication from Hospitality.today and its partners.
With many of these trends only focusing on the business and operational needs of the hotelier, their implementation may not be the best thing for consumers. This emphasis on experience over tech trends is central to the BWH business model and is where a well-designed Property Management System (PMS) can really make a difference.
This shift from âAI-as-a-toolâ to âAI-as-infrastructureâ is enabling forward-thinking hotels to operate smarter, scale faster, and compete more aggressively in a tightening market. Revenue & profit gains: Improves upsell conversion (e.g., Aug 13, 2025 ⢠Hospitality Short-term rentals outperform U.S. weve got you covered.
Read through our step-by-step guide explaining how to get ready for 2026 with our revenue management consulting best hotel budgeting practices. Typically, the hotel budget season starts towards the end of August with presentations to management starting the following month. Expense budgeting approach: Last Year with X% Increase 2.
announced its new Nomadix Energy Management Solution that addresses the market need to reduce operational costs and reach sustainability goals. announced its new Nomadix Energy Management Solution that addresses the market need to reduce operational costs and reach sustainability goals.
Power study revealed guests who experienced better-than-expected sleep reported satisfaction scores 114 points higher (on a 1,000-point scale) than those with average sleep experiences. Another study found that 77% of consumers would consider a hotels air quality when deciding where to stay. In fact, a J.D.
I often ask audiences to rank their sentiment about AI on a scale from apprehension to excitement. It can’t be legislated or managed away. The statistics on AI adoption leave no doubt; 43% of consumers now report using AI daily. Consumers and businesses alike are hooked, and it’s our job to meet them where we are.
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
These models often lack the context and transparency revenue managers need to understand pricing decisions. HCN offers similar opportunities via its programmatic ad platform for brands wishing to connect with affluent traveling consumers who spend up to 3.5 waking hours in the hotel room.
Transforming casino and hotel operations With OPERA Cloud, the resort has been able to unify its guest data, which was previously managed separately across three Resorts World properties. With customizable rewards and automated deals like birthday perks and win-back offers, restaurants can engage consumers looking for deals and drive sales.
“We’re excited to introduce these new leaders who will enable our business to scale and deliver the best possible experience for our owners and guests. Garrett Stump , a 24-year veteran of Westgate, has been promoted to SVP, owner services & inventory management.
The upgraded system enables hotels to generate context-rich, personalized response drafts at scale, helping teams maintain high response rates while focusing more on in-person guest service. Faster, scalable review management: A new bulk reply feature allows contextual responses for 20+ reviews to be generated with one click.
Consider a mid-scale hotel group that markets itself as “easy business travel”. In this blog, we will break down the steps to build and scale a travel brand that wins bookings and loyalty. A channel manager and content manager working together keep prices and copy in sync, saving your team from those “why is this different?”
For hotel staff, the combined power of IRISâs intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes.
In addition, Roomzzz demonstrates its commitment to making a difference on a larger scale through its annual charity week. A journey towards success with SiteMinders platform Once upon a time Roomzzz managed all reservations manually – a system that quickly became unsustainable as the brand expanded.
Operational delays: Manual data entry and updates consume valuable time that could be better spent on guest services. Let's Break It Down Google Calendar helps you manage time and schedule tasks. Managing various room types and additional services can be quite a challenge with Google Calendar. Curious about how that works?
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service.
The Journey Hospitality Experience Platform At the core of Journey is its proprietary Hospitality Experience Platform (HXP), which directly connects with a propertyâs existing systems, including property management systems (PMS), commerce tools, and messaging platforms.
Most tools make them difficult to manage or awkward to enforce, so they often get skipped, which leaves hosts exposed when something goes wrong. Thereâs no extra system to manage, no steps to remember, and no need to chase guests. Contracts can be managed with pricing and availability per supplier from a single dashboard.
Under the new partnership, Highgate-managed properties have access to exclusive pricing and support teams for SONIFIâs full suite of solutions, including Wi-Fi, interactive TVs, streaming and free-to-guest programming. HCN offers hotels a new level of personalization and service for every guest on a mass scale.
Energy efficiency without compromise Continuing PPDSâ relentless focus on delivering energy conscious solutions for the industry, and supporting customers with their sustainability goals, the Philips Unite LED 6000 Series All In One includes the companyâs ultra-low standby mode, consuming less than 0.5
For many hotel managers, hotel costs are a constant bugbear, requiring regular review and re-evaluation to avoid unnecessary and inefficient drain on the bottom line. Effective management of these costs, through energy-saving initiatives or strategic vendor partnerships, for instance, can significantly impact the hotel’s bottom line.
When compared against the Consumer Price Index (CPI), which continues to trend upward, it becomes clear that inflation has silently eroded much of the apparent progress. In many cases, owners and operators are already struggling to manage service levels while keeping costs in check. This is not just a statistical quirk.
These solutions are designed to meet the evolving needs of modern homeowners and hotel operators, offering robust access control, enhanced security, and flexible management options. Be-Techs hotel lock systems empower hotels to streamline operations and elevate guest satisfaction. For more information, visit www.ideas.com.
By adopting CPI, hotels under Wyndhams 25 brands donât need to purchase or maintain expensive on-site hardware for their property management system. Seamless integration with other cloud-based third-party software like property management systems, reservation platforms, and loyalty programs.
The result is a more connected guest journey, greater conversion, and a strategic boost to profitability.â The partnership exemplifies a growing shift in the industry toward total revenue management and intelligent personalization. Infor will be showcasing their latest innovations at HITEC 2025 booth 2400.
AI-powered personalization tools handle tasks that used to consume staff time, such as sorting guest data or sending personalized offers. These systems enable hotels to deliver personalized experiences at scale, ensuring every guest feels seen and valued without requiring additional work from employees.
On this special episode of the Suite Spot, Managing Director at Green Key Global, Anick Levesque, shares insight on several new programs and initiatives that hoteliers can leverage to bolster their sustainability efforts across their portfolios to make a significant impact on the environment. Anick Levesque: Absolutely.
Hospitality.today⢠Topics Subscribe Topics ⺠Travel ⺠Market Data America hits the brakes on travel Lagging bookings, shrinking budgets, and last-minute plans reveal growing consumer caution â and potential trouble ahead for the U.S. The downturn suggests consumer resilience may be weakening after years of strong post-pandemic demand.
Pro:Centric Platform LGâs Pro:Centric platforms are also on display at this yearâs show, including: Pro:Centric Direct â Enables customized welcome screens, on-screen promotions, IoT integrations, and remote TV management.
Whether you’re running a boutique hotel or managing a large chain, this detailed guide is packed with actionable insights to help you use the power of these organizations. Crisis Management Support Hospitality associations were like superheroes for businesses when things got tough, like during the COVID-19 pandemic!
The RMS simplifies revenue management by tracking real-time pick-up trends, monitoring competitor rates and receiving data-backed price recommendations for the next 365 days â all automatically updated across all online distribution channels. In recent years, he has been instrumental in driving bold actions that leverage Yum!âs
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