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For years, the gold standard guiding business strategies for hotels has relied heavily on historical data, analyzed a few times a year (at best), making it difficult to swiftly respond to changing market conditions. For hotels, this includes making dynamic rate suggestions and identifying segments and offers for marketing campaigns.
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results. Let’s check it out!
And hotels and resorts have definitely caught on to this, offering tons of discounts to get people to book. With the advancement of tech, data analytics, and changing consumer behavior, you may not need to lean on aggressive discounts to drive performance. Okay, so we all love a good deal, right? So, what else can you do?
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. Hotels face growing pressure to do more with lessâdelivering tailored guest experiences while improving margins.
But luckily, there is a solution: Single-solution platforms that consolidate all essential hotel management tools into one complete system. This fragmented approach results in siloed data, time-consuming manual tasks, and an increased risk of errors. Scalability: Easily adapt to the needs of a growing property or hotel chain.
What is a hotel commercial strategy? A hotel commercial strategy is a coordinated business approach that integrates sales, marketing, revenue management and distribution efforts to maximise total hotel revenue. It aims to drive profitability and improve competitiveness in the market for a hotel business.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/11/2025 SURVEY: 70% of American Travelers Want to Skip the Front Desk A new U.S.
A unified inbox can prove particularly valuable for hotels, which often engage with guests using dozens of different communication platforms. This guide will take you through all the vital elements of a unified inbox for your hotel or small accommodation property. Learn more What are the benefits of a unified inbox for hotels?
The world of hotel digital marketing is evolving rapidly. To remain competitive, hotels must adapt to the evolving expectations of tech-savvy travelers, who are increasingly demanding personalized guest experiences. What Are the Key Hotel Marketing Trends for 2025? What Role Does Personalization Play in 2025 Hotel Marketing?
Staying competitive with innovative merchandising strategies The best CRSs on the market are as efficient as today’s leading e-commerce giants – providing a fast, seamless shop and book experience that consumers love. As a result, the hotel saw a 46% increase in unique package bookings and an 8.9%
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Cost-Effective : Hotels save on the costs associated with stocking and maintaining minibar contents.
This makes it particularly relevant for businesses like hotels (but also restaurants, casinos, or airlines), which often face high rent expenses. In this article, we break down this key metric for hotels, providing tips to improve profitability and how technology can simplify reporting. Rent costs. Restructuring costs. in H1 2023.
In today’s evolving travel landscape, understanding the diverse needs and preferences of travellers is crucial for hotels to attract and retain loyal guests. Take a look at 5 hotels that take guest experiences to the extreme 2. For example, I recently visited a spa hotel with my children.
Data analytics in the hospitality industry is already guiding hotels in making smarter, faster decisions. In this article, we explore how data analytics and AI are reshaping decision-making in the hospitality industry, with practical applications in hotel operations, marketing, and guest experience. Have you heard the news?
Data analytics in the hospitality industry is already guiding hotels in making smarter, faster decisions. In this article, we explore how data analytics and AI are reshaping decision-making in the hospitality industry, with practical applications in hotel operations, marketing, and guest experience. Have you heard the news?
Hotel distribution today is a different game. The New Age of Hotel Distribution 2. Move Beyond Syncing, Start Scaling 1) The New Age of Hotel Distribution The hotel distribution landscape has changed. Its not just about where youre listed, its about how well you manage, price, and promote across every touchpoint.
This seamless integration empowers guests to effortlessly browse menus, place orders, and complete F&B purchases from anywhere on property, directly from their devices, enabling a smooth interaction with the hotel that is both convenient and on their terms.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. The result? Between teams.
Itâs the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.â The Staff Collaboration Suite includes: Chat â Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. The result? Between teams.
From rate updates to reviews, STAAH gave Sentrim Hotels & Lodges the tools to work smarter, not harder. With offerings tailored for both leisure and business travellers including well-appointed rooms, conference facilities, swimming pools and authentic culinary experiencesSentrim is more than a hotel group.
From points to power player Historically, Chases involvement in travel was mostly tied to rewards redemptionâUltimate Rewards points used for flights or hotels. Why hotels should care Chase isnât just trying to replicate the OTA model. If your hotel targets business travelers, thereâs an overlap here thatâs worth exploring.
âWhy This Rateâ puts an end to that and allows independent hoteliers to compete with larger hotel brands. Future updates will expand this capability to uncover longer-term patterns in price sensitivity across weeks and seasons, further empowering hotels to plan strategically and price smarter. waking hours in the hotel room.
Even though there are loads of reservation tools out there, many small hotel operators are going with something they already know how to use: Google Calendar. But is the booking system with google calendar the right choice for your hotel business ? The web and mobile apps let you be flexible with how you work at the hotel.
Key takeaways AI is ubiquitous: AI is now integrated across nearly all hotel tech categories, powering personalization, upselling, and predictive analytics. Marketplaces and alternative distribution rise: A new âMarketplaceâ section underscores the shift beyond OTAs, with hotels diversifying distribution through emerging platforms.
This new integration allows hotels to leverage real-time occupancy data to automate and personalize direct booking campaigns. Optimized Marketing Spend: Hotels will be able to focus on periods of lower occupancy, efficiently allocating their marketing resources.
Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. The post APAC Revenue Management Summit delivers big ideas and a bold call to action appeared first on Hotel Management. Kalan opened with a compelling call for the industry to embrace a retail mindset.
Energy efficiency without compromise Continuing PPDSâ relentless focus on delivering energy conscious solutions for the industry, and supporting customers with their sustainability goals, the Philips Unite LED 6000 Series All In One includes the companyâs ultra-low standby mode, consuming less than 0.5
âThe name âHotel Internet Servicesâ has been a successful brand, but no longer captures who weâve become or where weâre going,â said Gary Patrick, CEO of Touchstone1. By adopting Lybra Assistant, hotels can save up to 1,000 hours of manual work per year.
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Guest Experience Airbnb expands its reachâwill hotels keep up? While some hotel executives appear unfazed, seeing operational challenges in Airbnbâs model, others warn the hospitality industry risks missing out on loyalty-building and ancillary revenue opportunities.
What is hotel mobile ordering? Hotel mobile ordering is a digital service that allows guests to browse menus, place orders and make payments for food, drinks and hotel services from their smartphones. Learn more Why do guests use hotel mobile ordering? Thats true in general, as well as in the microcosm of your hotel.
Let’s be honestrunning a hotel while managing its revenue at the same time is a balancing act. Luckily, from our experience as a revenue management consulting company, we’ve learned many tools that will simplify your life, help cut-out time-consuming tasks, and also enable you to open new streams of revenue!
âAt Wilding Hotels, we focus on providing a seamless and elevated guest experience while fostering sustainability,â said Amy Hansen, Head of Hotel Operations. The tablets offer convenient access to hotel services, bookings, and local recommendations. 7/6/2025 Olo Goes Private in $2 Billion Deal Olo Inc.,
In today’s rapidly evolving hospitality landscape, choosing the right Point of Sale (POS) system is more crucial than ever for hotels. Recent market research indicates that the global hotel POS terminal market is set to reach a staggering $4.8 What Is a Hotel POS System? What Is a Hotel POS System?
With this integration, two brands from the Gekko Group, a subsidiary of Accor, work hand in hand to facilitate this access: Gekko Tech, through its innovative distribution technology, and Infinite, through its expertise in managing and optimizing hotel inventory for the leisure travel sector.
Intelligent assistants use machine learning and generative AI to eliminate time-consuming manual tasks, from writing job descriptions to building optimized shift schedules, built to meet the unique needs of every hourly team. Click here to book a meeting to speak with our team at HITEC.
play_circle_filled Listen to Story Summarize Story Share WhatsApp LinkedIn X Facebook Email What new AI-powered features has Canary Technologies introduced for hotels? Funding has been slow this year, but it picked up slightly in recent weeks with three significant raises in the B2B category for hotels and vacation rentals.
Plug and Play The platformâs plug and play architecture enables users to add or remove suppliers seamlessly, while its modular integration system quickly connects with new hotel providers on demand, allowing users to make changes in line with market trends, seasonal demands or regional business shifts.
Our job is to help operators make every guest visit count â whether thats boosting check averages with strategic upsells, reducing wait times with faster fulfillment, or delivering a unified technology experience that ensures every guest leaves satisfied." Traffic is down, but expectations arent," said Amir Hudda , CEO of Qu.
In the hotel business, repeat guests are gold. That’s why loyalty programs have become a cornerstone strategy for independent hotels, boutique properties , and growing chains alike. According to a Cornell University study, hotel guests enrolled in a loyalty program increased their booking frequency by over 50%.
âWith new product capabilities, AI-powered tools, and Symbiosysâ offsite reach, businesses of any size can now connect with high-intent consumers seamlessly. VAIA is already proving to be a game changer for hotels looking to enhance the guest experience while reducing costs and increasing operational efficiency.
According to new consumer research conducted by OpenTable: 1 54% of Americans research a restaurant before booking, and those that do spend around 21 minutes doing so. New upsell and cross-sell capabilities prompt guests with timely, high-margin add-ons at both kiosks and POS. Thats lost time in their days they cant get back.
What is hotelupselling? Hotelupselling is the practice of encouraging guests to purchase additional services or upgrades during their stay, beyond their initial booking. In this blog, you’ll learn all the tips you need to make upselling a success at your business. Timing, tone, and subtlety are key.
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