Lodging

JUNE 29, 2023

CHICAGO—Cloud5 Communications showed its latest Vendor Management offering at HITEC 2023 in Toronto. Cloud5’s in-house project management office (PMO) is led […] The post Cloud5 Communications Shows Vendor Management Offering appeared first on LODGING Magazine.

Management 130

Management Hospitality Hotels Events 130

Hospitality Net

MAY 15, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. This statistic highlights just how important it is to engage with your guests before they even arrive at your hotel.Furthermore, pre-arrival communication can also play a key role when building up your guest loyalty.

Services 173

Services Branding Business 173

Hospitality Net

MAY 8, 2023

Guest communication plays a key role in the hotel guest experience. In recent years, however, customer communications have changed dramatically. The number of communication channels has expanded, with companies implementing an average of 3.5 new channels as a result of the pandemic.

Consumer 224

Consumer Hospitality Business Hotels 224

Hospitality Net

JANUARY 24, 2024

From meeting planners to your team to guests, it is essential to change your communication strategies aligning with the changing landscape and technological advances.

Sales 121

Sales Hotels 121

Hospitality Net

JANUARY 8, 2024

Such digitalization is revolutionizing how hotels manage guest information and communication, and it is leading to a remarkable enhancement in overall guest satisfaction. This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests.

Operations 180

Operations Hotels Management 180

Hospitality Net

JULY 6, 2023

Senior executives of large luxury hotel chains expect the high-end, luxury hotel sector to dramatically increase its expenditure on technology and communication systems over the next three years. This is according to new global research* commissioned by world-leading communication technology company Communications Specialist Ltd.

Hotels 170

Hotels 170

Hospitality Net

MAY 22, 2023

Alongside assessing the evolution of tourism communications, the Session saw leading experts explore current and future opportunities for more effectively portraying tourism as an essential driver of development, both in traditional media and on content platforms.

Tourism 205

Tourism 205

Hospitality Net

NOVEMBER 17, 2023

The first Communications, Media and Tourism Training Workshop in Africa (Victoria Falls, Zimbabwe, 13-15 November) recognized the heightened relevance of tourism and the current opportunity to gain greater visibility outside of the sector itself.

Tourism 159

Tourism Events 159

Hospitality Net

JANUARY 22, 2024

This complete, seamless engagement hub provides hotels with two-way SMS communication between staff and guests, along with expanded internal communication capabilities for hotel operators.

Operations 130

Operations Hotels Resorts Management 130

eHotelier

JANUARY 31, 2024

Providing quick answers and motivating engagement is key to improve your communication with guests, enhancing guest experience and build guest loyalty.

124

124

Hospitality Net

JUNE 27, 2023

Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, and Positron Access Solutions, a specialist in carrier-grade telecommunications products, have partnered together to address the connectivity and cabling challenges experienced by many (..)

Hospitality 106

Hospitality Hotels 106

Refine

JANUARY 13, 2024

Still, first, it outlines the reasons behind the high volume of guest questions, the The post Guest Communications: Gold Standards, Key Challenges, and the AI appeared first on Revfine.com. This article explores how hotel tech solutions powered by artificial intelligence (AI) can help you do that.

Hotels 114

Hotels 114

Hospitality Net

DECEMBER 7, 2023

Cloud5 Communications, the leading provider of IT solutions and services for more than 5,000 hotels across the Americas, today announced its partnership with PureHD, a leading provider of digital, high-definition, interactive streaming solutions for the hospitality industry.

Services 130

Services Hotels Hospitality 130

Hospitality Net

APRIL 19, 2023

Today, Scandic is launching a new communication concept, “Your friend in town”, along with the company’s first international advertising campaign since 2018. The concept is based on local knowledge and the personal service Scandic delivers at 270 hotels at 130 destinations and aims to create a more emotional brand for Scandic.

Services 141

Services Branding Hotels 141

Hospitality Net

JULY 11, 2023

GAIN, a leading global travel, hospitality technology and innovation advisory firm, has announced the launch of its PR & Business Communications Professional service pack designed to provide founders, start-ups, as well as departments and organizations in the travel, hospitality, and restaurant technology sectors with a strategic communication audit (..)

Services 144

Services Business Travel Hospitality 144

Hospitality Net

FEBRUARY 20, 2024

Cloud5 Communications, a comprehensive provider of IT solutions and services for more than 5,000 hotels across the Americas, has today announced its release of a free-to-download eGuide highlighting the advantages of adopting end-to-end managed services.

Services 125

Services Hotels Hospitality Management 125

Hotel Management

MAY 23, 2023

Firstly, every guest knows how to use a phone, making it a simple and reliable means of communication with hotel staff. Secondly, the guest room phone allows for easy and personal communication between guests and hotel staff, building rapport and enhancing the overall guest experience.

Services 147

Services Hotels Revenue Branding 147

Hospitality Net

DECEMBER 4, 2023

Nobu Hotel Atlanta, the epitome of luxury lifestyle accommodations nestled in the vibrant heart of Buckhead, today announced they’ve hired Resonate, an esteemed boutique marketing communications firm as their agency of record.

Hiring 119

Hiring Market Marketing Accommodation 119

Inn Quest

MARCH 1, 2023

This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 What is guest communication in the hotel industry?

Upsell 87

Upsell Services Revenue Management 87

Webrezpro

DECEMBER 6, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. […] Source It often involved receiving a tourist information guidebook with basic hotel descriptions and phone numbers only.

Revenue 83

Revenue Hotels Services Management 83

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

Hospitality 59

Hospitality Tourism Business Services 59

Refine

NOVEMBER 6, 2023

Considering rapid developments in AI-based hotel tech solutions, rising expectations of tech-savvy travelers, and challenges the industry faces, let’s explore the fit of conversational AI in guest communications, as well as its role and benefits. appeared first on Revfine.com.

Travel 95

Travel Hospitality Hotels Market 95

eHotelier

OCTOBER 10, 2023

With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular, modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London. Mark Brooks-Belcher will serve as VP of Sales for the UK and Europe region.

Sales 52

Sales Hotels 52

Hospitality Net

JUNE 28, 2023

This groundbreaking product represents a significant advancement in communication technology, offering enhanced safety, efficiency, and peace of mind for hotel staff. TraknProtect, a leading provider of innovative safety solutions for the hospitality industry, is thrilled to announce the launch of its highly anticipated LTE 2-Way Radio.

Hospitality 148

Hospitality Hotels 148

Hospitality Tech

DECEMBER 20, 2023

Hotel companies should explore different communication technologies to find a solution that best fits their needs. The right fit can help foster team collaboration, which can lead to better delivery of hotel services and an enhanced guest experience.

Hospitality 105

Hospitality Services Hotels 105

eHotelier

APRIL 1, 2024

Virgin Hotels Collection, the parent company encompassing luxury hospitality brands Virgin Hotels and Virgin Limited Edition, today announces Naomi Moreno-Melgar in the new role of Global Director of Communications, responsible for overseeing the communications teams across all markets globally for both iconic brands.

Branding 52

Branding Hotels Market Marketing 52

Hotel News Resource

OCTOBER 10, 2023

In an era where personalization is paramount, mastering the nuances of hotel guest communication is not just an added bonus; it's a necessity. A survey showed that a staggering 85% of guests believe that communication directly impacts their stay quality.

Hotels 64

Hotels 64

Intelity

OCTOBER 30, 2023

Hotel communications can be greatly improved while elevating the guest experience by incorporating a guest messaging platform If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. It’s already here. So, what is guest messaging? By using automated guest messaging.

Hotels 85

Hotels Operations Dining Consumer 85

eHotelier

FEBRUARY 21, 2024

As hoteliers, effective communication with guests is paramount to delivering a great guest experience. Effective communication involves different things, but we can split it into two main areas: what are you saying and how you are saying it.

52

52

Hospitality Net

JANUARY 31, 2024

Late check-out request. Extra pillows. Wine glasses. Replacement toothbrush. Just send a text. To support the growing need for frictionless travel and introduce easier ways for guests to engage with hotel teams, Hilton is expanding its mobile messaging platform to its more than 7,000 Hilton properties worldwide by the end of 2024.

Travel 226

Travel Hotels 226

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Effective communication in the hotel industry starts with active listening. Making your guests feel heard and communicating in the same voice will help you build a relationship.

Revenue 93

Revenue Hospitality Services Tourism 93

Fuel Travel

MARCH 14, 2023

When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Good guest communication improves customer loyalty, reputation, and revenue performance. Here are 6 tips to help improve your guest communication.

Hotels 80

Hotels Revenue Business Market 80

Hospitality Tech

OCTOBER 3, 2023

One survey of a 1,000 small businesses found that they use, on average, 11 channels each month to communicate with their customers. This fragmentation in communication is leading to mass disarray, confusion and lost opportunity.

Small Business 59

Small Business Business 59

eHotelier

SEPTEMBER 4, 2023

Malin Selander has been recruited as new Communications Director for Scandic Hotels Group where she will be responsible for the company’s external and internal communication. Most recently, she was VP Communications at Telia Sweden.

Hotels 52

Hotels 52

Textedly

JUNE 26, 2023

B2B texting has emerged as a powerful communication channel businesses use to enhance communication efforts, establish stronger connections, and drive desired outcomes such as lead conversions, sales, and customer loyalty.

B2B 82

B2B Sales Market Marketing 82