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Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. For hoteliers, this doesn’t just mean lost revenue—it also leads to operational inefficiencies and added pressure on staff.
If there’s a sudden change, for example, an influx of last-minute bookings hits the system, the platform can enable revenue managers to adjust room rates dynamically to maximize revenue. Why it’s important for hotels? Traditional analysis, however, has limitations, as it tends to correlate single factors in isolation.
An overwhelming majority (95%) of travelers say personalized offers or recommendations based on their interests would make them more likely to book a stay at an independent hotel, according to TakeUp ‘s “ The Voice of the Boutique Travel Guest 2025 ” report.
A bed bank is a business-to-business (B2B) travel provider that connects hotels with travel distributors, such as online travel agencies (OTAs) and tour operators. Serving as intermediaries in the travel industry, bed banks enable hotels to increase occupancy without directly managing complex distribution channels.
Some of your competitors made five times their usual revenue during the Coldplay concert simply by optimizing their pricing and room availability, while others failed to act and barely made a dent in their earnings. The question is, will you seize this opportunity, or will you watch another revenue surge pass you by?
Extended stays are transforming the way that travellers and travel companies view the hospitality landscape. With remote work here to stay for many, corporate relocations surging, and travellers seeking more flexible accommodation arrangements, demand for stays lasting 30+ days is growing.
The partnership between BeSafe Group and SiteMinder offers innovative insurance solutions that help hoteliers boost revenue, streamline operations, and enhance guest satisfaction. With SiteMinders reach and ease of use, this integration becomes an attractive option for hotels looking to maximise revenue and enhance guest satisfaction.
If they see better rates on online travel agencies (OTAs) , they’ll lose trust and likely bounce. Flexible Cancellation Policies : In an unpredictable world, flexibility matters. Personalised Offers : Today’s travelers respond well to targeted perks like birthday discounts, returning guest rates, or room preferences remembered.
Why Hotel Packages Work When travellers book accommodation, they’re often looking for more than just a bed. In today’s competitive travel market, bundling your offerings into creative packages isn’t just a nice touch, it’s a business strategy. Travel Packages: Go Beyond the Room Want to take it a step further?
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. 24/7 Availability Without Overloading Reservation Teams Travelers don’t operate on business hours, but your reservation team might.
.” This delightful term perfectly captures a travel trend the 80 DAYS team have identified in their latest report : travellers, particularly those in the coveted Zillennial demographic (born 1990-2000), are prioritising relaxation and literally “doing nothing” on their trips.
Hospitality.today⢠Topics Subscribe Topics ⺠Travel ⺠Business Travel Global business travel buyers retreat from U.S. Hotels brace for revenue declines as business meetings are canceled, moved Abroad, or taken online Jul 18, 2025 Growing concerns over recent U.S. based meetings since April. Pullback from U.S.
Sydney, Australia A new report by SiteMinder, the worlds leading hotel distribution and revenue platform, reveals that hotel websites outperformed all other booking sources in driving revenue per booking in 2024, by as much as 60%. The longest stays were in Portugal and the shortest stays were in Taiwan.
Expedia traveler messages are automatically imported into Live Chat 2.0 , the same interface used by agents for direct guest interactions. Fewer cancellations due to delayed replies OTAs like Expedia value fast response times — and so do travelers. Quick replies help prevent frustration and booking abandonment.
“Over the years, we evolved from serving only hotels to serving home-stay properties and multi-national chains, so the system has to also change to adapt to how the market is today, and it needs to behave in a fair way both for the accommodation and the traveller.” Do stricter cancellation policies impact revenue? It depends.
Bidding platforms give you a quiet back door to move those vacant rooms, protecting the rates guests see on OTAs while topping up revenue that would otherwise slip away. Load a hidden minimum rate on a bidding site and give budget-minded travellers a compelling reason to book, without touching your public BAR.
With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams. UPSELL PLAYBOOK Discover ways to increase revenue throughout the guest journey.
AI assistants ) are intelligent systems that automate traveler communication and streamline hotel operations. This means they can handle complex requests, understand traveler intent, and adapt to different communication styles, making them far more effective in delivering seamless service. Travelers don’t follow business hours.
Ever wondered how to tap into the corporate travel market for your hotel but are unsure where to start? Our expert team have put together 6 steps to build a successful corporate relationship and how you can include corporate travel in your strategic sales and revenue strategies. The little touches always count.
Tryp.com is an online travel marketplace that bundles flights, accommodation and experiences into value-driven packages curated by AI. Travellers pick a theme, such as “beach escape” or “digital nomad city break”, and the site returns ready-made itineraries that can be booked in a few clicks. Bundled bookings that lift revenue.
As you might expect, rate parity is highly beneficial to online travel agents (OTAs) that have access to a vast number of travellers and charge commission rates to property owners/operators. Rate parity pros It can boost your overall revenue by ensuring access to major OTA platforms. There are two main types of rate parity: 1.
Every day, high-value travelers browse your site, find your best rooms, then vanish. Show the Perks, Not Just the Price Exclusive spa credits, upgrades, flexible cancellation—make sure it’s front and center. Automate parity checks and empower revenue + marketing to collaborate. Then They Leave. You won. Or did you?
The travel and hospitality sector, in particular, has recalibrated its outlook for the year, with some global hotel brands lowering their RevPAR guidance as they navigate the current climate with a mix of caution and quiet confidence. “We And that was a direct impact of the Canadian traveller.” You just saw a kind of trickle down.
A year ago, Accentureâs Consumer Pulse Survey found that travelers felt booking a hotel was harder than buying a car and that choosing a flight was almost as hard as choosing a mortgage. Gen AI provides an opportunity for the travel industry to reimagine the discovery and purchasing process for travelers. Travelers are 1.3x
RaccoonRev Plus is engineered to bridge the gap between basic rule-based pricing and the full complexity of traditional Revenue Management Systems (RMS). âThe idea of a ârevenue co-pilotâ is simple: youre still in control, but youâre no longer flying solo. âRevenue management is just the beginning.
As competition intensifies and travelers become more selective, data analytics in the hospitality industry and AI are no longer buzzwords, but operational imperatives. Tools like smart dashboards and AI-powered messaging flows aren’t just simplifying operations—they’re increasing revenue and guest satisfaction by acting on real-time insights.
As competition intensifies and travelers become more selective, data analytics in the hospitality industry and AI are no longer buzzwords, but operational imperatives. Tools like smart dashboards and AI-powered messaging flows aren’t just simplifying operations—they’re increasing revenue and guest satisfaction by acting on real-time insights.
Periods of high demanddriven by holidays, festivals, or local eventscan strain resources, impact guest satisfaction, and complicate revenue and maintenance management. Revenue Maximization: Implement dynamic pricing strategies to capitalize on high-demand periods. Segmentation Criteria: Demographics : Age, nationality, travel purpose.
Industry rebellion: Hotel owners are petitioning to suspend the ordinance and threatening to cancel service offerings, renovations, and room allocations for the Olympics. Key takeaways Historic wage hike: L.A. will gradually raise hotel worker wages from $20.32 to $30/hour by 2028, affecting hotels with 60+ rooms. Economic concerns: L.A.
“Over the years, we evolved from serving only hotels to serving home-stay properties and multi-national chains, so the system has to also change to adapt to how the market is today, and it needs to behave in a fair way both for the accommodation and the traveller.” Do stricter cancellation policies impact revenue? It depends.
government actions including tariffs, cross-border policies and entry restrictions, global business travel professionals are newly navigating a complex and uncertain landscape regarding the potential impact on business travel volume, spending and revenue for 2025. As a result of recent U.S. Recent U.S. federal employees.
In luxury travel, they’re not just influential—they’re transformative. A slow response isn’t just poor form—it’s a business leak, dripping revenue and eroding brand perception, one missed message at a time. It’s part of your revenue engine. Gen Z isn’t cancelling hotels out of boredom. Gen Z Doesn’t Browse.
Pro Tip : A whopping 62% of Gen Z travelers are already using AI to save money on travel. But don’t just follow the crowd—use this as a starting point and adjust based on your destination and travel dates. Season smart: Traveling during shoulder season can save you a bundle.
The future of AI in hospitality is no longer a distant realityit’s starting now, transforming how hotels communicate with travelers, drive direct bookings, and streamline key functions in daily operations. This surge reflects growing investments in technologies that improve traveler experiences and operational agility.
Integrate your chosen hotel invoicing tool with SiteMinder Boasting 1350+ integrations, you can be confident that SiteMinder will seamlessly connect with the preferred systems or apps you use to manage revenue. This is a common payment option with corporate travellers and tour groups.
This advanced integration enables direct connectivity between guest reservations and table bookings, allowing users to book, view, or cancel dining reservations directly within the Maestro Property Management System (PMS). Experience the next generation of hospitality technology â only at Booth #3400, HITEC 2025.
6/5/2025 One Bad Click Could Cost You the Booking Convivaâs 2025 State of Digital Experience Report highlights how widespread poor digital experiences are driving significant consumer frustration and revenue loss across industries. 55% abandon purchases, 50% switch brands, and 39% cancel subscriptions when confronted with digital issues.
6/5/2025 One Bad Click Could Cost You the Booking Convivaâs 2025 State of Digital Experience Report highlights how widespread poor digital experiences are driving significant consumer frustration and revenue loss across industries. 55% abandon purchases, 50% switch brands, and 39% cancel subscriptions when confronted with digital issues.
This advanced integration enables direct connectivity between guest reservations and table bookings, allowing users to book, view, or cancel dining reservations directly within the Maestro Property Management System (PMS). Experience the next generation of hospitality technology â only at Booth #3400, HITEC 2025.
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As labor shortages persist and travelers become increasingly price-sensitive, 2025 is emerging as the year of optimizing performance with hostel operators under pressure to improve efficiency and profitability. This could indicate travelers increased confidence in sharing spaces.
This advanced integration enables direct connectivity between guest reservations and table bookings, allowing users to book, view, or cancel dining reservations directly within the Maestro Property Management System (PMS). Experience the next generation of hospitality technology â only at Booth #3400, HITEC 2025.
This advanced integration enables direct connectivity between guest reservations and table bookings, allowing users to book, view, or cancel dining reservations directly within the Maestro Property Management System (PMS). Experience the next generation of hospitality technology â only at Booth #3400, HITEC 2025.
million in direct booking revenue so far this year â not through aggressive marketing or deep discounts, but by simply following up with guests who almost booked 1. In its first week, the tool reclaimed over $36,000 in lost revenue. million in reclaimed revenue. million in revenue through their own websites.
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