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Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Unclear Policies: Guests may not understand cancellation fees or extra charges. Generic terms like “hospitality services” can confuse guests.
The impacts of Cyclone Alfred have been far reaching with the hospitality industry significantly affected by mass cancellations, according to the latest CoStar STR data.
. “While our previous research focused on property owners’ challenges, this report flips the script to understand what guests actually want from independent properties,” said Bobby Marhamat, CEO, TakeUp, an AI-powered revenue management platform purpose-built for independent hospitality properties.
The hospitality industry is evolving rapidly, and guest expectations are rising just as fast. This is where AI agents in the hospitality industry come into play. What are AI Agents in the Hospitality Industry? In hospitality, 55% of guest chats are not sales-related —they’re general questions like “Do you have parking?”
In todays competitive hospitality landscape, staying ahead means embracing change. With technology and personalised insurance products, this collaboration simplifies the hotelier’s role in managing bookings and cancellations while giving guests more flexibility and peace of mind.
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. But automation in hospitality isn’t just about speed. What Is Automated Customer Service in Hospitality? Let’s check it out!
Data analytics in the hospitality industry is already guiding hotels in making smarter, faster decisions. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication. What Is Data Analytics in the Hospitality Industry?
Data analytics in the hospitality industry is already guiding hotels in making smarter, faster decisions. The hospitality industry is under increasing pressure to deliver measurable results—faster booking conversions, leaner operations, and better communication. What Is Data Analytics in the Hospitality Industry?
Fewer cancellations due to delayed replies OTAs like Expedia value fast response times — and so do travelers. Asksuite as a robust omnichannel platform With Expedia now integrated, Asksuite further strengthens its position as the most complete AI-powered communication platform for hospitality.
So when Booking.com announced a major update to how these scores are calculated, the hospitality industry understandably had questions. Do stricter cancellation policies impact revenue? The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. It depends.
The conference programming kicked off with a “Speed Stats” session, where industry experts delivered a data-rich snapshot of current trends impacting hospitality, revealing a nuanced picture of growth, opportunity, and ongoing uncertainty. The session reinforced a complex but optimistic outlook for Canadian hospitality. this summer.
Hotels brace for revenue declines as business meetings are canceled, moved Abroad, or taken online Jul 18, 2025 Growing concerns over recent U.S. A new Global Business Travel Association (GBTA) poll reveals that international companies are canceling, relocating, or virtualizing U.S.-based based meetings since April.
Myth #6: “It kills the personal touch in hospitality.” When done right, it covers cancellations and no-shows without turning away actual guests. Myth #6: “It kills the personal touch in hospitality.” .” Myth #3: “Our hotel doesn’t have the right type of clientele for this.” Quite the opposite.
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Hospitality Industry L.A.âs Industry rebellion: Hotel owners are petitioning to suspend the ordinance and threatening to cancel service offerings, renovations, and room allocations for the Olympics. Jun 30, 2025 ⢠Hospitality Is that hotel too young for you? -
Hospitality.today⢠Topics Subscribe Topics ⺠Hospitality ⺠Direct Bookings Booking smart in the age of hype How to avoid overrated hotels, fake reviews, and influencer traps when Planning your stay Jul 4, 2025 Booking a hotel was once straightforwardâread a few reviews, find a deal, and youre set. weve got you covered.
Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,
It’s one of the most expensive marketing leaks in luxury hospitality—and it happens every single day. And in luxury hospitality, relationships are everything. Browsed your website. They booked on Booking.com. Let’s be blunt: you did the work; the OTA got the commission. That ends now. Audit your funnel.
In luxury hospitality, getting traffic isn’t the problem. Show the Perks, Not Just the Price Exclusive spa credits, upgrades, flexible cancellation—make sure it’s front and center. They Click. They Linger. Then They Leave. Your guest made it all the way to your website. You won. Or did you? It’s conversion. Where do they go?
With its curated network of travel advisors and focus on high-value, low-cancel bookings, RateHawk is quickly becoming a go-to distribution partner for hotels
Extended stays are transforming the way that travellers and travel companies view the hospitality landscape. List your inventory in minutes, pay only 7% commission, and cancel anytime. For operators managing furnished apartments, aparthotels, or extended-stay inventory, this shift represents a significant revenue opportunity.
Peak seasons present both lucrative opportunities and significant challenges in the hospitality industry. Booking Platforms & OTAs booking lead times, cancellation trends, channel performance. Revenue & Guest Behavior: When do cancellations spike, and what are the patterns? Work Order & Maintenance Logs (e.g.,
55% abandon purchases, 50% switch brands, and 39% cancel subscriptions when confronted with digital issues. In hospitality, 41% of consumers say a great booking experience makes them more forgiving of bad reviews. Many of the technologies that Enseo created became the standard across hospitality.
How to Fix It Before You’re Cancelled (Quietly) You don’t need to build an in-house tech team or hire a Gen Z whisperer. And how you respond—how fast, how real, how helpful—is the new measure of hospitality. Gen Z isn’t cancelling hotels out of boredom. Because for a generation raised on real-time everything, slow equals subpar.
The future of AI in hospitality is no longer a distant realityit’s starting now, transforming how hotels communicate with travelers, drive direct bookings, and streamline key functions in daily operations. According to Global Market Insights, the AI market in the hospitality sector is projected to exceed $1.2 billion by 2026.
So when Booking.com announced a major update to how these scores are calculated, the hospitality industry understandably had questions. Do stricter cancellation policies impact revenue? If you’re a hospitality professional looking to stay ahead of the curve, be sure to join the mailing list for upcoming episodes. It depends.
while 72% cited generous cancellation policies as critical to reducing booking uncertainty. Earlier this month, the U.S Travel Association published a report that predicted that spending on domestic leisure travel will increase by 3.9%, surpassing $1 trillion in 2025. Utilize personalization for higher conversions.
The travel and hospitality sector, in particular, has recalibrated its outlook for the year, with some global hotel brands lowering their RevPAR guidance as they navigate the current climate with a mix of caution and quiet confidence. You just saw a kind of trickle down. It’s innovation that comes from being a people business.
Join us for an exclusive press conference on June 17 at 9:00 AM at Booth #3400 to witness the official launch of Compass and discover how itâs redefining the future of connected hospitality. âWith the launch of WorldVue Compass, weâre taking a bold step forward in shaping the future of connected hospitality.
Use hospital-grade disinfectants and clearly communicate cleaning frequency to guests for peace of mind. Flexibility around cancellations and rescheduling can drive bookings by easing guests concerns over potential changes to their plans. Contact us today to learn how Horizon Hospitality can help.
While no single global standard exists for hospitality accounting, the Uniform System of Accounts for the Lodging Industry (USALI) is the closest thing to a widely recognized framework. However, it also takes a different approach in some parts to address the unique accounting challenges of the hospitality industry.
55% abandon purchases, 50% switch brands, and 39% cancel subscriptions when confronted with digital issues. In hospitality, 41% of consumers say a great booking experience makes them more forgiving of bad reviews. Many of the technologies that Enseo created became the standard across hospitality.
Middle East tensions fuel shift to Europe : Recent instability in the Middle East has led to a spike in cancellations there and a rerouting of bookings to European destinations deemed âsaferâ by travelers. Americans driving price increases : U.S. visa hurdles and political tensions. weve got you covered.
According to a new survey commissioned by Mews , the industry-leading hospitality cloud, nearly 7 in 10 travelers (68%) now say theyll stay loyal to hotels that deliver standout, personalized experiences â leaving traditional, points-based rewards behind. The shift is clear: hospitality needs to move from transactions to true connections.
Vacation âtrade-downâ trend : Travelers arenât cancelling vacations but opting for closer, shorter, and cheaper alternatives like road trips and campgrounds. International tourism declining : Canadian travel to the US dropped nearly 25% in May year-over-year; arrivals from France and Germany also fell. weve got you covered.
Enseo welcomes this milestone with vigor, as it continues to offer customer-centric solutions for hospitality, delivering on its vision to create memorable experiences through exceptional and thoughtful solutions. Many of the technologies that Enseo created became the standard across hospitality.
Early adopters include luxury resorts, casinos, and lifestyle hospitality groups. âIn todayâs environment, visibility, accountability, and adaptability arenât optional, theyâre essential,â said Steven Steelfox, LBA Hospitality Director of Engineering & Asset Protection. âItâs a real game-changer.
Since migrating to SIHOT, fidelis hospitality has successfully introduced self-service check-in kiosks, direct online bookings, integrated Electric Vehicle (EV) charging payments, and centralised guest billing. 6/23/2025 Hospitable Helps US Hosts Recover $1.2M âThings are changing all the time. Read the full case study.
Cvent IQ combines powerful AI capabilities with deep industry expertise, proprietary insights and analytics, a smart platform, and intelligent infrastructure to help marketers, event planners, and hospitality professionals move faster and smarter, collaborate better, and deliver more engaging, high-return experiences.
Here’s how to make it work for you: Look for flexible booking options: Many hotels now offer free cancellation up to 24-48 hours before check-in. Flexibility is Your Friend In 2025, rigid travel plans are out, and flexibility is in. This gives you the freedom to change plans without penalty.
San Diego, CA Cloudbeds, the premier hospitality management software platform , has today released the second edition of its annual State of Hostels report. OTA bookings had the highest cancellation rate at 19%, followed by wholesale bookings at 14%. The findings point to a shift in focus for hostelers in 2025.
Alex, a current Duetto board member and most recently the CEO of ATPCO, brings deep expertise in scaling technology businesses across the travel and hospitality sectors. âThe hospitality industry is undergoing a period of rapid transformation, driven by shifting guest expectations, increased operational costs, and economic volatility.
Join us for an exclusive press conference on June 17 at 9:00 AM at Booth #3400 to witness the official launch of Compass and discover how itâs redefining the future of connected hospitality. âWith the launch of WorldVue Compass, weâre taking a bold step forward in shaping the future of connected hospitality.
Join us for an exclusive press conference on June 17 at 9:00 AM at Booth #3400 to witness the official launch of Compass and discover how itâs redefining the future of connected hospitality. âWith the launch of WorldVue Compass, weâre taking a bold step forward in shaping the future of connected hospitality.
AI handles booking changes and cancellations quickly, making the process smooth. As digital solutions shape hospitality, Hotelogix helps hotels run smoothly and lets staff focus on guest satisfaction. Guests can reschedule stays without waiting in long customer service queues. Conclusion Hotels are changing.
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