Hotel Business

JUNE 20, 2025

By Paul Ruffino , seasoned hospitality leader and strategic advisor, Phunware Paul, you’ve spent decades working with luxury hospitality brands. You’ve worked with both luxury and mainstream brands. Technology should feel like magic—it works in the background, makes life easier and deepens the connection between guest and brand.

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Upsell Services Branding Hospitality 89

Hotel Management

MAY 29, 2025

Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. Kalan opened with a compelling call for the industry to embrace a retail mindset.

Revenue Management 130

Revenue Management Revenue Management Retail 130

Hotel Speak

JANUARY 29, 2025

Houston TX, January 29 2025 Hotel technology specialist SHR has today launched the next generation of its booking engine, specifically designed to reduce booking abandonment by keeping guests fully immersed in a branded booking experience. An earlier study found that bookings in the hotel and lodging industry are abandoned 78.3%

OTA 89

OTA Hotels Upsell Revenue 89

STAAH

MAY 20, 2025

Here’s why a booking engine should be at the heart of your hotel’s digital strategy: Own the Guest Relationship: Unlike online travel agents (OTAs) , direct bookings give you full access to guest data, ideal for personalization, upselling, and loyalty-building. Custom Branding: Keep the look and feel consistent with your hotel’s website.

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Upsell OTA Revenue Target Marketing 52

STAAH

JUNE 17, 2025

Custom Branding : Your booking experience should look and feel just like the rest of your website. Upsell & Promo Tools : Drive more revenue per booking with add-ons, promo codes, and package deals. Why STAAH SwiftBook Stands Out STAAH SwiftBook is built to convert, it is fast, flexible, and fully tailored to your brand.

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Cancellation OTA Events Upsell 83

eHotelier

OCTOBER 11, 2022

A good sleep program is a leading factor in guest satisfaction and word of mouth, plus it also offers upsell opportunities and long-term brand equity support.

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Upsell Branding Hotels 105

Hotel Speak

JUNE 22, 2023

With this seamless and end-to-end integration, Hotelogix aims to help hotels efficiently upsell and increase direct bookings for more revenue. It will, in turn, help hotels identify the guests’ spending patterns and present them with upselling opportunities.

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Intelity

DECEMBER 5, 2023

Forced modifiers are just one way upselling in hotels can be maximized During a busy time of the year, like the start of the holiday season which we are quickly approaching, hotels are continually looking for strategies to drive non-room revenue. Train Staff Regularly Staff training is critical to the success of upselling in hotels.

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Upsell Revenue Dining Hotels 52

Hotel Business

NOVEMBER 21, 2024

IHG Hotels & Resorts has named HotelKey’ s technology platform as its first approved cloud-based property management system (PMS) solution for limited-service brands in the U.S. It also allows their teams to prioritize guest engagement, upsell opportunities, stay enhancements and simplify the IHG One Rewards enrollment process.

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Upsell Revenue Management Resorts Closing 59

Hotel Speak

JANUARY 28, 2025

Design branded, mobile-friendly websites using tools like innQuest Ignite, innQuests hotel website builder to drive direct bookings and create a great first impression. Identify upselling opportunities to boost revenue. Single-solution platforms harness AI to: Analyze booking trends and forecast demand.

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Management Hospitality Revenue Management Revenue 93

eHotelier

JULY 13, 2025

Digital Key is a win-win because it’ s as much about operational efficiency as it is about improving guest satisfaction.” The Salto Space integration is already live at YUST, a Belgian hospitality brand that combines short and long stays in a unique hybrid model.

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Upsell Revenue Management Revenue Operations 52

STAAH

MAY 25, 2025

The STAAH booking engine turned the Sentrim website into a high-performing channel by supporting smart pricing, promo codes, upselling and cross-selling. From rate updates to reviews, STAAH gave Sentrim Hotels & Lodges the tools to work smarter, not harder.

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Overbooking Hospitality OTA Upsell 89

Hotel Speak

JUNE 11, 2025

30% of guests check-in via the Kiosk, cutting check-in time by a third and freeing up staff to really welcome their guests and provide remarkable experiences throughout their stay, not to mention the fact that Kiosks drive 25% higher upsells in our hotels today. “Since bringing Mews Kiosks to hotels in the U.S., of total U.S.

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Travel Market Research Upsell Hotels 50

Hotel Business

MARCH 20, 2025

Currently live in 12 Coury-managed hotels, the new partnership agreement will see IRIS deliver the brand standard for F&B mobile dining to all the groups properties worldwide. We look forward to extending the partnership as they deliver the brand standard for mobile ordering across our portfolio in the future.

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Hospitality Dining Upsell Hospitality Management 59

Intelity

MARCH 16, 2023

Personalized promotions go a long way when it comes to cross-selling, upselling, and retaining hotel guests We all know upselling and cross-selling tips are hot topics in the retail industry, but they’re also important factors when it comes to marketing to your hotel guests.

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Upsell Events Hotels Revenue 98

Hospitality Today

JUNE 11, 2025

Key takeaways AI is ubiquitous: AI is now integrated across nearly all hotel tech categories, powering personalization, upselling, and predictive analytics. Upselling is core to revenue strategy: Upselling tools are no longer optional—they’re essential, helping hotels maximize revenue from existing guests. Olympics 2028.

Hospitality 40

Hospitality Upsell Revenue Forecasting 40

Amadeus Hospitality

DECEMBER 3, 2024

The 5 most popular answers were: Specific room attributes (43%) Upselling of room types and value-add amenities (40%) Personalized onsite experiences (39%) Personalized offers for returning guests (34%) Last-minute promotions on rooms (34%) Hoteliers are considering adding car hire services and travel insurance to the booking process.

Ancillary Revenue 52

Ancillary Revenue Upsell Revenue Shopping 52

Hotel Business

JUNE 23, 2025

It is intuitive, human-like and seamlessly integrates into a hotel’s brand identity. VAIA identifies upsell opportunities based on guest behavior and delivers timely offers for upgrades, dining, spa services and more. VAIA’s speed and quality can equal world-class service in a world that expects instant answers. The result?

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Services Sales Tools Hotels Upsell 64

Fuel Travel

JANUARY 8, 2025

Unbundle to Upsell Travelers increasingly want more flexibility in how they book and experience their stay. Stay Ahead : Upgrade your booking engine to include more add-ons and upsell options. Adapting to these trends might feel overwhelming, but experienced technology brands are here to help keep you a step ahead.

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Hospitality Upsell Scale Email Marketing 52

SiteMinder

MARCH 24, 2025

This blog will break down what Visito does, how it works, and why its becoming the go-to AI solution for modern hospitality brands. It acts as a virtual concierge, answering common questions, sharing booking links, promoting special offers, and even upselling services without staff intervention. Table of contents What does Visito do?

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Upsell Revenue Services Management 52

eHotelier

JUNE 18, 2025

Hotels can configure the solution at the chain, brand, or property level for brand consistency and control. “A Managed through a single unified inbox, hotels can streamline communications, ensure a consistent brand voice, and gain insights into guest sentiment and trends. Concierge.AI

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Hospitality Operations Services Branding 52

Intelity

APRIL 25, 2023

Analyzing hotel data is a significant way to offer guests customized, revenue-driving recommendations If you aren’t tracking guest behaviors and using this hotel data to provide your guests with personalized, revenue-driving recommendations, you’re missing out on a major upsell opportunity. The following are a few ways this can be achieved.

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Revenue Upsell Dining Hotels 98

Amadeus Hospitality

MAY 16, 2024

Nearly half of all those surveyed (49%) said they hope AI will be able to help them to identify and offer upsell opportunities to travelers at all stages of the booking process. Some 18% of the cohort represent a property, 34% a brand and 48% a hotel group or management company, offering insight into each layer of the hospitality sector.

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Upsell Hospitality Revenue Travel 130

Hospitality Tech

JUNE 16, 2025

Hotels can configure the solution at the chain, brand, or property level for brand consistency and control. Managed through a single unified inbox, hotels can streamline communications, ensure a consistent brand voice, and gain insights into guest sentiment and trends. “A year ago, we announced that SynXis Concierge.AI

Services 52

Services Upsell Operations Scale 52

eHotelier

JUNE 24, 2025

The Radisson RED brand is known for its playful twist on conventional hospitality and bold interior design. It is an exciting project which leverages our ‘Buy, Build, Operate’ business model and expertise as well as our multi-brand and multi-market segment strategy.

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Revenue Management Hotels Closing Real Estate 52

Hotel Speak

OCTOBER 31, 2024

It’s not just luxury brands that can benefit from advanced personalisation. This enables your team to provide more relevant and valuable upsells. While the study may not have specific age demographics, historically, loyalty has been more challenging among younger generations who are less brand-loyal and more price-driven.

Hospitality 101

Hospitality Revenue Yield Management Dining 101

Intelity

AUGUST 29, 2023

Deploying a staff operations hub that not only lets hotel staff streamline operations and increase guest satisfaction but also tracks guest behaviors and data is key for when it comes to upselling and maximizing revenue. Want to learn how to increase hotel revenue at your property by using guest data? Here are a few ways.

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Revenue Upsell Operations Hotels 98

Hotel Business

SEPTEMBER 12, 2023

On average, when a guest purchases an attribute for their stay, hotels see additional revenue of $22 per night for that booking, with luxury & lifestyle brands seeing up to $41 of additional per night revenue for upsell bookings, according to the company.

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Upsell Resorts Branding Revenue 115

eHotelier

JULY 8, 2025

Copyright © eHotelier 2025 Menu

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Shopping Upsell Hotels Revenue 52

eHotelier

JULY 9, 2025

Her professional journey has been defined by operational leadership in international hotel brands and high-end hospitality ventures, including periods of transformative change and brand repositioning. Receive daily leadership insights and stay ahead of the competition.

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Operations Real Estate Upsell General Manager 52

eHotelier

JUNE 17, 2025

For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Step 5: Assess scalability and cost If your hotel has multiple properties or plans to expand, it is essential to choose a CDP that grows with your brand. Copyright © eHotelier 2025 Menu

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Scale Upsell Hotels Hospitality 59

Hotel Business

MARCH 20, 2025

Include event-specific information, branded imagery and schedules right at their fingertips. Whether its a corporate event or a family reunion, guests will appreciate the seamless branding and the extra effort to make them feel valued. Leverage existing TVs throughout your property as additional signage opportunities. #3:

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Events Business ROI Upsell 59

Amadeus Hospitality

JULY 10, 2025

Reviews and ratings influence 30% of travelers, while a quarter of those surveyed find hotel amenities and the hotel brand to be important in their decision making. Location is also key, cited by 50% of survey respondents, with British travelers (55%) placing even greater emphasis on it.

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Travel Average Daily Rate Upsell Business 52

eHotelier

JULY 13, 2025

Prior to that, Bryant held Senior Sales Manager positions at top Los Angeles-based hospitality brands and hotels, such as Thompson Hollywood, Tommie Hollywood, Mondrian and Dream Hollywood. He holds a bachelor’s degree in Hotel/Motel Administration and Management from Michigan State University.

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TravelNet

MAY 19, 2025

Revenue Stream #1: Upsells and Add-Ons for Guests Guests are willing to spend more if it enhances their experience. As always, make sure the services offered are a natural fit for your brand. More specifically, you control the value you add to every stay, every owner relationship, and every operational process.

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Occupancy Revenue Market Marketing 59

Hotel Business

JUNE 2, 2025

Brands matter Highlighting the critical role brands play in hotel ownership, virtually all surveyed (98%) said theyre currently open to exploring new branded offeringsunderscoring the value brands bring to the table vs. operating as an independent. When looking at expansion, interest spans virtually all segments.

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Branding Resorts Operations ROI 59

Hospitality Tech

JUNE 16, 2025

Role Based Access Control (RBAC) that enables brands to confidently delegate responsibilities without compromising security or visibility. Leading brands adopting or expanding their use of OPERA Cloud include Absolute Hotel Service , Hyatt , Omni , Orascom Hotels Management , Rotana , and Sercotel.

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Management Services Upsell Operations 52