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How AI Connects Customer Data to Deliver Personalized, Cross-Channel Service in Hospitality

Hospitality Tech

Delivering relevance at scale Personalization used to mean a handwritten note or a staff member remembering your name. While those human touches are still meaningful, AI helps scale personalization without sacrificing relevance by enabling frontline teams to focus on connection, not data retrieval.

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A masterclass in hotel, bar and restaurant lighting at Design Inn

Hotel Management

Marmont; Studio All & Mitchell & Eades Beyond CRI, lux, and automation, well explore how lighting delivers both design excellence and commercial ROI, says Petrie-Allbutt. She brings a designers perspective to lighting, helping to align creative intent with real-world delivery across hospitality projects of all scales.

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How to choose the right CDP for your hotel in 6 steps

eHotelier

Setting measurable objectives, such as higher guest satisfaction scores or improved ROI from marketing campaigns, will guide your decision-making process and help you evaluate success later. CDPs make personalisation at scale not only feasible but highly efficient. Consider questions like: What do you want to improve with a CDP?

Scale 59
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5 Game-Changing Advantages of Automated Customer Service for Hotels

AskSuite

Manual processes in communication, especially at scale, introduce hidden costs: missed direct booking opportunities, staff overload, and fragmented service experiences. Even more impressive, over 54% of guest interactions were handled outside business hours , fully managed by the AI agent. Read the full case study here.

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Maximizing Hotel Revenue: Advanced Channel Manager Strategies for 2025

STAAH

Move Beyond Syncing, Start Scaling 1) The New Age of Hotel Distribution The hotel distribution landscape has changed. If youre only using it to manage availability, you’re missing out on serious ROI. Multi-Property and Group Benefits 6. Leveraging Data for Smarter Distribution 7. Choosing and Managing Your Channel Mix 8.

Revenue 89
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How Data Analytics in the Hospitality Industry and AI Are Transforming Hotel Operations

AskSuite

But doing it at scale is impossible without structured data and hospitality-driven tech tools. Optimizing Marketing ROI through Attribution Modeling Hotels often operate in a complex marketing ecosystem, investing across multiple channels—from metasearch engines to paid social media and direct email campaigns. The result?

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How Data Analytics in the Hospitality Industry and AI Are Transforming Hotel Operations

AskSuite

But doing it at scale is impossible without structured data and hospitality-driven tech tools. Optimizing Marketing ROI through Attribution Modeling Hotels often operate in a complex marketing ecosystem, investing across multiple channels—from metasearch engines to paid social media and direct email campaigns. The result?