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Delivering relevance at scale Personalization used to mean a handwritten note or a staff member remembering your name. While those human touches are still meaningful, AI helps scale personalization without sacrificing relevance by enabling frontline teams to focus on connection, not data retrieval.
Marmont; Studio All & Mitchell & Eades Beyond CRI, lux, and automation, well explore how lighting delivers both design excellence and commercial ROI, says Petrie-Allbutt. She brings a designers perspective to lighting, helping to align creative intent with real-world delivery across hospitality projects of all scales.
Setting measurable objectives, such as higher guest satisfaction scores or improved ROI from marketing campaigns, will guide your decision-making process and help you evaluate success later. CDPs make personalisation at scale not only feasible but highly efficient. Consider questions like: What do you want to improve with a CDP?
Manual processes in communication, especially at scale, introduce hidden costs: missed direct booking opportunities, staff overload, and fragmented service experiences. Even more impressive, over 54% of guest interactions were handled outside business hours , fully managed by the AI agent. Read the full case study here.
Move Beyond Syncing, Start Scaling 1) The New Age of Hotel Distribution The hotel distribution landscape has changed. If youre only using it to manage availability, you’re missing out on serious ROI. Multi-Property and Group Benefits 6. Leveraging Data for Smarter Distribution 7. Choosing and Managing Your Channel Mix 8.
But doing it at scale is impossible without structured data and hospitality-driven tech tools. Optimizing Marketing ROI through Attribution Modeling Hotels often operate in a complex marketing ecosystem, investing across multiple channels—from metasearch engines to paid social media and direct email campaigns. The result?
But doing it at scale is impossible without structured data and hospitality-driven tech tools. Optimizing Marketing ROI through Attribution Modeling Hotels often operate in a complex marketing ecosystem, investing across multiple channels—from metasearch engines to paid social media and direct email campaigns. The result?
Initial Costs and ROI Concerns While software investments may seem high, the ROI from optimized operationsfewer breakdowns, better guest scorescan quickly justify the spend. Lack of In-House Expertise Teams may be great at service but less experienced in analyzing operational data. Training and simple tools are essential.
This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI. UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale.
More Hotels Boosting Conversions with AskFlow In addition to the cases mentioned, other hotels across Latin America have recorded outstanding results by automating customer re-engagement with AskFlow: A luxury urban hotel in Colombia sent over 250 follow-up messages in one month, achieving a 55X ROI and a response rate above 42%.
This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI. UrResort brings together a connected suite of solutions designed to help resort operators centralize and commercialize non-room inventory at scale.
These systems enable hotels to deliver personalized experiences at scale, ensuring every guest feels seen and valued without requiring additional work from employees. Offer exclusive discount codes or booking links that they can share with their audience to track ROI and drive direct bookings.
helps them scale service, increase conversions, and operate more efficiently - without compromising the guest experience. RUCKUS DPSK3, which enable hotels to offer secure, seamless Wi-Fi 7 access at scale via this patented technology. âSabreâs SynXis Concierge.AI SynXis Concierge.AI
And you see obviously the scale of Tony at Marriott, that’s almost a fascinating thing. There’s your ROI of social media 101 from Alexi, right there. You see who’s agreeing with whom you see the European perspective in Sebastian Bason of Accor. You see the pure franchise perspective of Geoff Balloti of Wyndham.
The portfolio of solutions provides full-service, mid-scale, and limited-service hotels a range of connectivity options for delivering customized guest Wi-Fi experiences that meet the unique demands of each market segmentâfrom luxury to budget hotels. Clap resides in Connecticut with his wife and has two adult children.
AI-powered platforms help personalize outreach, retarget guests, and maximize advertising return on investment (ROI). From voice to procurement, messaging to marketing, AI agents represent a fundamental shift in how hospitality organizations scale excellence and prepare for the future.
Its a strategic asset for hotels seeking to scale personalized service and optimize commercial performance. Asksuites AI Reservation Agent: Real Impact at Scale With over 5,000 hotels worldwide, Asksuites AI Reservation Agent is helping hotels open more conversations and close more reservations. billion by 2026.
All devices are connected to Anacoveâs AI-powered cloud system, which treats the hotel as a unified ecosystemâ delivering automated reports and actionable insights that show clear ROI and support smarter operations. RUCKUS DPSK3, which enable hotels to offer secure, seamless Wi-Fi 7 access at scale via this patented technology.
âs scale, such as accelerating the Companyâs digital and technology transformation through initiatives like the establishment of Byte by Yum!, This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI.
With Booking leading in direct channel growth, Expedia testing AI tools on Instagram, Airbnb scaling localized expansion, and Trip.com targeting aging travelers with storytelling, the marketing arms race shows no signs of slowing. CFO emphasized growing ROI from social channels and improved performance in traditional channels.
” And I really wanna talk about how large scale adoption of sustainable practices in hospitality has really impacted the guest experience. We’re always looking at hoteliers for ROI and sure you have some incredible stories. Anick Levesque: Absolutely. Ryan Embree: Yeah, I’m sure those case studies are great.
Despite digital self-service trends, calls remain vital touchpoints in high-consideration bookings, and the performance data shows that optimizing this channel can unlock major ROI gains. Personalization at Scale: Deliver personalized session and networking suggestions to attendees, enhancing engagement and overall satisfaction.
The portfolio of solutions provides full-service, mid-scale, and limited-service hotels a range of connectivity options for delivering customized guest Wi-Fi experiences that meet the unique demands of each market segmentâfrom luxury to budget hotels. Clap resides in Connecticut with his wife and has two adult children.
âs scale, such as accelerating the Companyâs digital and technology transformation through initiatives like the establishment of Byte by Yum!, This eliminates the need for an external media player, saving on additional expense and energy, for maximum ROI.
Focus on portfolio-level ROI, not just top-line revenue It’s tempting to chase growth for its own sake—more listings, more channels, more exposure. In a proactive model, these aren’t end-of-quarter surprises. They’re early signals. And the faster you catch and address them, the better your competitive position becomes.
How do you scale something like that? But, you know, as I say it seems like, well, well, of course, but scaling something like that, you get into the thousands of properties. So that kind of language and, and that kind of, um, you know, flow scaling that really came out of those partnerships. What is that? Absolutely.
This isn’t about scaling back, it’s about smart compression. Set a Vendor ROI Review Cadence Quarterly is too slow. Simplify to Profit Your guests expect seamless experiences. Your systems? Not so much. Here’s the truth: fewer, better integrated tools will outperform more tools every time. Your campaigns convert better.
The Nomadix solution is one of the lowest cost-of-ownership offerings on the market, while also achieving a quick return on investment (ROI). Energy management systems (EMS) are high-impact investments that deliver proven value and a measurable ROI.
7/17/2025 Hotels Face a New Summer Threat: Cyberattacks at Scale As summer 2025 ushers in record-breaking travel volumes, hotels are facing an equally intense surge in cyberattacks. Following the successful pilot, Frenchospitality plans to roll out the eviivo platform across its entire expanding portfolio.
With a growing demand for integrated Hotel Solutions , systems like Hotelogix make it easier to streamline operations while scaling business impact. The average ROI period for enterprise hotel POS systems is now just 14 months, down from 22 months in 2020 , making it a smart investment for forward-thinking hoteliers.
AI-Driven Content Creation: Automatically generate compelling, on-brand content for emails, speaker bios, and event pages to streamline and scale event marketing efforts. Personalization at Scale: Deliver personalized session and networking suggestions to attendees, enhancing engagement and overall satisfaction.
The Nomadix solution is one of the lowest cost-of-ownership offerings on the market, while also achieving a quick return on investment (ROI). Energy management systems (EMS) are high-impact investments that deliver proven value and a measurable ROI.
His expertise in driving improved ROI, revenue growth, and customer success makes him a valuable asset to TNS as it continues to broaden its market footprint. Our single-vendor ecosystem gives growing vacation rental companies all the enterprise-class tools they need to scale.
Punchh Loyalty: Punchh® remains the restaurant industryâs gold standard for loyalty and is now even more flexible with deeper integrations into marketing, guest data, and ordering, new membership tier functionality, and AI-driven rule activation to support enterprise-scale retention.
The merger will create a restaurant technology company that delivers solutions for the entire food lifecycle at scale. Supporting the flywheel are two new layers: Accelerate is a growing suite of tools designed to increase check size, repeat visits, and campaign ROI.
Punchh Loyalty: Punchh® remains the restaurant industryâs gold standard for loyalty and is now even more flexible with deeper integrations into marketing, guest data, and ordering, new membership tier functionality, and AI-driven rule activation to support enterprise-scale retention.
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While independent hotels may not match these programs in scale, the principles remain the same—value, personalization, and recognition. A: Yes, loyalty programs can be scaled to fit any property size and offer excellent returns even for small hotels, especially when managed using a cloud-based PMS.
Solutions: Start small with a chatbot for FAQs before scaling up. Focus on ROI —hotels using AI messaging have seen 30-50% lower operational costs by reducing manual labor. Nevertheless, AI technology has improved in terms of affordability and scalability, which allows it to be used by hotels of any size.
Here's what hotels can do to rapidly scale their total guest engagement so that management can better decide what projects have the best near-term and long-term ROI from the guests’ perspective.
The aim is to generate a hotel return on investment (or hotel ROI); money that you can either reinvest in the business or extract as profit. A hotel investment that delivers the goods Little Hotelier’s all-in-one booking and hotel management software can deliver an incredible ROI for your small, independent hotel: up to 63x!
Learn what hotels can do to rapidly scale their total guest engagement so that management can make more informed decisions as to which projects will have the most ROI.
Let’s delve into their success story and discover how they transformed their operations to achieve success in scaling their services while providing exceptional customer service. Talking about revenue, in the last 6 months, Galgorm achieved more than 23x ROI through direct bookings accelerated by Asksuite.
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