Skift Blog
DECEMBER 8, 2023
Skift Take: With generative AI, online travel agencies (OTAs) are gaining a competitive edge by offering personalized customer service and efficient issue resolutions to couple with their extensive range of travel deals and offerings. Justfly Read the Complete Story On Skift
Social Hospitality
MAY 8, 2025
Customized communication : AI chatbots can integrate with CRM systems to greet returning guests by name, recall past stays, and recommend relevant services throughlive chat or messaging apps. OTA Sync is one of the software solutions on the market that focuses on booking engine excellence. How Can Hotels Optimize for Voice Search?
Hotel Management
DECEMBER 19, 2024
In an unbranded environment, youre relying more heavily on OTA partners, which comes at a higher cost of distribution. For example, increasingly technology is playing a role in providing efficiency and also enhancing service. Channel management partners have come a long way, and they do provide an interesting solution to distribution.
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