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The importance of an online hotel booking engine is crucial to complete the saleprocess with your potential guests. It makes the reservation process a lot more seamless to have one as part of your own website and will as a result turn those potential guests into paying customers moreover driving direct bookings for the property.
By implementing a system worthy of the 21st century, the team no longer even needs to enter reservations from online travel agencies (OTAs) in its PMS, with the rates being transmitted automatically between SiteMinder and Thaïs. The result: the establishment now has more time to devote to its customer relationship.
Earlier in the salesprocess, ask when will be a good time for follow-up, or when they expect to have a decision. We offer outsourcing, training and support in the areas of Sales, Marketing, Revenue, Yield & Distribution Management. So when it comes to successful follow up, these are the three key ingredients: 1.
Which OTAs do your direct competitors use? Begin by creating a website, which can be a surprisingly simple and cost-effective process with a tool like Little Hotelier’s online website builder. Enhance your OTA profiles by: Keeping rates and availability up to date. Options include branding, levels of amenity and target audience.
And you know that even for customers booking with OTAs, if they enjoy the service, they’ll come back booking directly, freeing you from huge OTA commissions. This simplifies and optimizes significantly salesprocess. That’s why an omnichannel platform is crucial for customer experience. The chats represent each customer.
What part of your salesprocess is getting short? Dealing with threats Generally, threats are situations that can affect your hotel business, such as shortage of staff and OTA changes. To deal with your weaknesses, find out what your competitors are doing better than you. What areas do guests give a thumbs-down?
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