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5 Game-Changing Advantages of Automated Customer Service for Hotels

AskSuite

This removes the pressure from reservation teams, allowing them to focus on high-value tasks such as upselling, group bookings, and complex guest requests. Upselling : Offer room upgrades, packages, or early check-in. Read the full case study here. Pre-arrival engagement : Confirm arrival details and offer additional services.

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Maximizing Hotel Revenue: Advanced Channel Manager Strategies for 2025

STAAH

GDS and Niche OTA Power b. With consumer behaviours evolving, and the lines between tech platforms, marketing, and operations blurring, a modern strategy goes far beyond just listing rooms on online travel agents (OTAs). If youre only using it to manage availability, you’re missing out on serious ROI. No more repetition.

Revenue 84
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How to choose the right CDP for your hotel in 6 steps

eHotelier

For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? Setting measurable objectives, such as higher guest satisfaction scores or improved ROI from marketing campaigns, will guide your decision-making process and help you evaluate success later.

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Beyond Occupancy: Alternative Revenue Streams for Saturated Markets

TravelNet

Revenue Stream #1: Upsells and Add-Ons for Guests Guests are willing to spend more if it enhances their experience. Similar offerings can be worked into the OTA booking process, though the process can be more manual and dependent upon each OTAs specific rules. Such add-ons can then be easily mapped to your ledger.

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2025 Hotel Marketing: Top Hospitality Digital Marketing Trends

Social Hospitality

Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget. OTA Sync is one of the software solutions on the market that focuses on booking engine excellence. It should be seamless , showing real-time prices and availability.

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SynXis Concierge.AI Supercharges Direct Bookings and Guest Engagement with Generative AI

Hospitality Tech

Available in 50+ languages, it delivers fast, personalized responses that drive higher conversions , reduce booking abandon rates, and capture direct bookings that may otherwise go to OTAs. To see the OPERA Cloud platform in action visit HITEC booth #4015 on June 16-19 th.

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The Future of AI in Hospitality is Now: Trends, Use Cases, and Opportunities for Hotels

AskSuite

An AI agent powered by large language models (LLMs) can respond instantly, confirm availability, upsell a suite with pet amenities, and share relevant reviewsall within the same conversation. Example : A traveler browsing a hotel’s website might ask, Do you have pet-friendly rooms available next weekend?