Hotel Speak

JULY 24, 2024

Hotels have worked with third parties such as airlines, travel agents, online travel agents (OTAs) and the Global Distribution System (GDS) for decades. While the OTA owns the customer in the first instance, hotels can put in place systems to win over the customer and earn more revenue from each guest’s stay.

OTA 101

OTA Hotels Revenue Marketing 101

Xotels

MARCH 3, 2025

Guest actions Who makes direct bookings versus through OTAs, and how can you influence them? Hotels can leverage CRM data to drive repeat bookings, upsell experiences, and build stronger guest relationships. Channel Management System Managing multiple OTAs, your website, and other channels manually?

Revenue Management 40

Revenue Management Revenue Management Ancillary Revenue 40

STAAH

JUNE 3, 2025

If your hotel site takes more than a few seconds to load, chances are guests are hitting the back button and heading elsewhere maybe to an online travel agents (OTAs) or a competitor down the street. STAAHs three-step journey to book seamlessly allows you to upsell extras or highlight your best packages, improving direct revenue.

OTA 88

OTA Overbooking Revenue Cancellation 88

SiteMinder

MARCH 25, 2025

For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking. Efficiently managing OTAs and direct bookings is key to maintaining high occupancy rates.

Management 52

Management Overbooking Occupancy Revenue 52

STAAH

OCTOBER 18, 2022

From before they arrive and visit third-party sites or OTAs to look for accommodation or online reviews to your website, email communications and the actual stay – everything contributes towards guest experience. These communications become a fantastic opportunity to upsell your services. Clever ideas to improve guest experience. #1

Revenue 98

Revenue Upsell OTA Overbooking 98

Cloudbeds

APRIL 8, 2024

Many hoteliers question if it’s worthwhile investing in a direct booking strategy or if they can solely rely on online travel agencies (OTAs) like Airbnb, Booking.com, or Trip.com to fill occupancy. Upsells and add-ons. If you rely too heavily on OTAs, you risk giving away your profit in commissions. Travelers crave experiences.

OTA 98

OTA Upsell Average Length of Stay Revenue 98

Little Hotelier

OCTOBER 30, 2024

For example, if your PMS is integrated with a channel manager , the interface will ensure that when a room is booked through an OTA, your PMS updates automatically. This will save you from the hassle of manual updates and reduce the risk of overbookings or missed payments. Streamlined operations.

OTA 59

OTA Motels Upsell Overbooking 59

Hotelogix

MARCH 27, 2025

Channel Management Real-time inventory syncing across OTAs and direct booking platforms enhances accuracy and reduces overbooking. Targeted Upselling The PMS identifies guest preferences, helping staff upsell upgrades or services like spa treatments and dining packages.

Revenue 40

Revenue Revenue Management Operations Hotels 40

SiteMinder

SEPTEMBER 4, 2023

Collecting data, prioritising attention to detail, and optimising personalisation are all keys to perfecting upsells and ancillary services. Our constant struggle has been efficiently managing availability, inventory, task management, and online travel agencies (OTAs),” said Pawarisa.

Operations 98

Operations Revenue Hotels OTA 98

Hotelogix

MAY 1, 2025

Rate parity restricts hotels from offering lower prices on their own website than on OTAs, limiting pricing control for independent and mid-scale properties. Integrating your booking engine with a cloud-based PMS ensures real-time updates in availability and pricing across all channels, preventing overbookings and rate mismatches.

OTA 52

OTA Hotels Occupancy Overbooking 52

Fuel Travel

JULY 11, 2024

It also prevents overbooking and keeps everything in sync, allowing guests to tailor their stay preferences and enhance their experience. A secure, seamless connection ensures that this data is shared in real time, preventing overbooking and cancellations. Reduced Dependency on OTAs Create a more balanced distribution strategy.

Upsell 52

Upsell Overbooking Hotels OTA 52

Hotelogix

OCTOBER 17, 2024

They minimize overbookings, streamline the reservation process, and drive revenue. Upselling An online booking system helps with upselling by presenting guests with additional services or upgrades during the reservation process. If you're still managing bookings manually, it’s time to make the switch. 

Upsell 52

Upsell Revenue Hotels Overbooking 52

Cloudbeds

JULY 15, 2023

And even then, manually-managed distribution is risky: any delays in updating rates and availability on a channel’s extranet could mean selling a room that isn’t available or selling at a lower rate, which can lead to overbooking and sub-optimal yield management. The same happens with a cancellation.

Management 76

Management OTA Cancellation Overbooking 76

Cloudbeds

FEBRUARY 28, 2024

These channels may include the hotel’s website booking engine, online travel agencies (OTAs), the global distribution system (GDS), wholesalers, and metasearch sites. When travelers book on your website, you can upsell them to premium rooms and cross-sell onsite services and add-ons like breakfast, dining, spa, and recreation.

Revenue Management 98

Revenue Management Hotels Revenue Operations 98

SiteMinder

JUNE 12, 2024

The use of yield management should factor in the costs of channels – from GDSs, OTAs, wholesalers, meta search sites and property websites to direct calls – and therefore how to better yield your inventory by channel, customer and more. This can involve overbooking strategies to account for last-minute cancellations or no-shows.

Yield Management 98

Yield Management Management Revenue Management Revenue 98

StayNTouch

NOVEMBER 16, 2022

This can include a hotel’s website, its social media platforms, phone or email reservations, metasearch engines, or OTAs. The Billboard Effect shouldn’t be underestimated, as a study by Cornell estimates that being listed on an OTA corresponds with a 7.5-26% 26% increase in hotel reservations. 26% increase in hotel reservations.

OTA 52

OTA Hotels Revenue Overbooking 52

SiteMinder

NOVEMBER 20, 2023

This tool offers a full two-way sync of rates, content, and availability, allowing hoteliers to manage their listings across various online travel agencies (OTAs) efficiently. However, it’s worth noting that Eviivo sometimes discourages direct bookings, pushing instead for its own OTA, TopRooms.

OTA 59

OTA Revenue Management Overbooking 59

Clock Software Hospitality

NOVEMBER 3, 2020

Here are some of the ways in which hotel PMS solutions can aid a hotel in improving daily operations: Increase RevPAR via Direct Bookings Online travel agencies (OTAs) allow hoteliers unlimited access to a large pool of potential guests, charging a commission for every booking made through them.

Hospitality 52

Hospitality OTA Revenue Management Hotels 52

SiteMinder

JANUARY 14, 2025

The simple SiteMinder GDS user experience reduces the risk of overbooking and simplifies reservation management for hotels. Efficient upselling opportunities The GDS grants your hotel the opportunity to upsell. It offers a simple way to target high-value corporate clients through established travel management networks.

Global Distribution System 52

Global Distribution System Upsell Hotels Travel 52

SiteMinder

SEPTEMBER 6, 2023

This efficiency not only reduces operational costs but also minimises the risk of overbooking or scheduling conflicts. In the case of those hotels using multiple OTAs, the right booking engine should also synchronise these details across every other channel in use.

Hotels 98

Hotels Revenue Occupancy Services 98

Cloudbeds

JANUARY 10, 2025

And yet, many hotels overlook metasearch in their digital marketing strategy , missing out on opportunities to reach a broader segment of travelers, compete for business with online travel agencies (OTAs), and drive direct bookings. Much like with OTAs, the search results then display a list of available hotels and rates in the destination.

Cost Per Click 52

Cost Per Click Marketing Market OTA 52

Hotelogix

MAY 1, 2025

In today’s digital-first hospitality environment, OTAs (Online Travel Agencies) play a major role in how guests discover and book stays. From a business perspective, Expedia also supports upselling opportunities, offers visibility to mobile travelers, and provides you with market data that can shape your hotel revenue strategy.

Travel 45

Travel OTA Hotels Cancellation 45

SiteMinder

NOVEMBER 14, 2023

Manage distribution channels Both platforms offer channel management capabilities, but SiteMinder’s channel manager is renowned for its extensive network of OTAs, GDS, and direct booking channels. This ensures that hotels can reach a global audience, manage inventory seamlessly, and reduce overbookings. Is Lodgify worth it?

Revenue 52

Revenue Revenue Management Upsell Management 52

Hotelogix

MAY 16, 2024

Ensure real-time OTA distribution with a Channel Manager OTAs are a significant source of bookings, and you must work with multiple OTAs to drive more indirect bookings. A channel manager automates and synchronizes your hotel's rates and inventory across all OTAs in real time.

Operations 52

Operations OTA Hotels Revenue 52

Hotelogix

JANUARY 18, 2024

Here they are -  Save on commission costs: With direct bookings via your website, you don't have to pay commission for indirect bookings via OTAs.   Entice more audience: Since the booking happens on your website, you can roll out special offers and upsell relevant services to attract more guests. 

Overbooking 52

Overbooking Hotels Upsell Services 52

Cloudbeds

APRIL 15, 2024

Guest experience automation Powering improvements to the guest experience are tools that enhance guest engagement and self-service, like automated email confirmations and pre-arrival messages, upsell tools, and mobile check-in applications.

Revenue Management 98

Revenue Management Hotels Operations Revenue 98

Xotels

APRIL 3, 2024

Also, gone are the days of selling the majority of your rooms through OTAs. Making sure you get your fair share of direct bookings allows you to compete with OTAs and avoiding to pay the hefty commissions on those bookings. Bring customers to your website: thinking multi-channel here is important.

Revenue Management 76

Revenue Management Revenue Management Ancillary Revenue 76

Hotel Speak

JULY 4, 2023

They can work with a hotel channel manager to ensure real-time distribution of rates and inventories across OTAs for better visibility, more sales, and zero overbookings. They will also leverage these technologies to reach their target audiences and upsell/cross-sell other products/amenities.

Hotels 52

Hotels Revenue Revenue Management Occupancy 52

Hotelogix

OCTOBER 19, 2023

Here are a few essential integrations: Channel Manager: With a two-way seamless connectivity, it helps hotels with real-time update of rates and inventories across OTAs and metasearch engines. It improves a hotel's online visibility and sales while eliminating overbooking. 

Hotels 52

Hotels Revenue OTA Management 52

Catala Consulting

JULY 30, 2023

Overbooking: Though counterintuitive, it helps mitigate revenue loss due to last-minute cancellations or no-shows. Channel Management: Ensures profitable utilization of distribution channels, such as online travel agencies (OTAs), direct bookings, and travel agents.

Revenue Management 52

Revenue Management Revenue Resorts Management 52

eZee Absolute

SEPTEMBER 26, 2024

For example, if a hotel notices a spike in no-shows on weekends during peak season, they can adjust their staffing or overbooking strategy. Next, examine the booking channels and sources of no-shows – are they coming from OTAs, direct bookings, or elsewhere? It’s like detective work, but with spreadsheets.

Cancellation 52

Cancellation Hotels Revenue OTA 52

Hotelogix

SEPTEMBER 22, 2024

It can also integrate with online travel agencies (OTAs) and social media platforms, helping you increase your reach and visibility​ Moreover, emphasizing your unique selling proposition (USP), whether it's an eco-friendly atmosphere or a private retreat, can help you stand out from competitors.

Resorts 52

Resorts Management Operations Revenue 52

SiteMinder

OCTOBER 11, 2022

From the large OTAs and GDSs to individual retail travel agents, you’ll be able to instantly provide real-time booking information to your agents that will help drive bookings. A PMS also significantly reduces the risk of overbooking your rooms, directly improving the guest experience at your property. Manage your revenue.

Hotels 52

Hotels Management Revenue Management Revenue 52

Xotels

APRIL 3, 2024

Also, gone are the days of selling the majority of your rooms through OTAs. Making sure you get your fair share of direct bookings allows you to compete with OTAs and avoiding to pay the hefty commissions on those bookings. Bring customers to your website: thinking multi-channel here is important.

Revenue Management 40

Revenue Management Revenue Management Ancillary Revenue 40

SiteMinder

SEPTEMBER 6, 2023

Similarly, Phocuswright found that 30% of searches are on online travel agent (OTA) mobile websites, and nearly one in four on hotel mobile sites are for same-day or next-day check in. There are several drawbacks to this approach… Preventing last minute overbookings Firstly, you may overbook your rooms.

Overbooking 98

Overbooking Occupancy Revenue Hotels 98

Cloudbeds

JUNE 8, 2023

Reservations made on your website should automatically sync with your hotel property management system and across all your OTA channels so you don’t get overbookings. Once you know exactly how much revenue each OTA generates for you, you can develop a channel mix that delivers the highest ROI. No more overbookings.

Management 98

Management Hotels Revenue Digital Marketing 98

Hotelogix

MAY 9, 2025

Better Occupancy Control: Maximize sold rooms without overbooking or rate dumping. Step 4: Optimize Channel Strategy Balance OTA and direct bookings by offering best rates on your own website, supported by booking engine incentives. Improved Profit Margins: Focus on the most profitable channels and guest segments.

Yield Management 40

Yield Management Management Occupancy Forecasting 40