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The hospitality industry must stay aware of profit-increasing incentives and cost-cutting measures without negatively impacting service delivery and guest satisfaction.
DALLAS, Texas—G6 Hospitality, the parent company of Motel 6 and Studio 6, announced the results of its Revenue ManagementServices (RMS) program. The RMS program leverages proprietary automation tools, daily competitive set monitoring, and bi-weekly strategy calls with revenue managers.
1834 Hotels has been appointed to manage two well-known resorts on K’gari, on behalf of Kelsian Group and its SeaLink business. On August 1, 2025, 1834 Hotels will assume full operational management of Kingfisher Bay Resort and K’gari Beach Resort, taking its national portfolio to more than 4,000 keys open or under construction.
WRIGHTSVILLE BEACH, North Carolina—Dellisart LLC announced the addition of six new full-service hotel management contracts in the second quarter of 2025. “As an approved management company for […] The post Dellisart LLC Expands Portfolio With Six New Management Contracts appeared first on LODGING Magazine. .
According to PwC, 70% of consumers now expect companies to offer self-service options, and the travel and hospitality sector ranks among the top industries adopting AI to meet this demand. Below, we explore the top 5 proven advantages of automated customer service for hotels and resorts — backed by real results. Let’s check it out!
Independent hotel operator Panache Hotel Group (PHG) has partnered with THSA Hotel Advisors on a strategic service agreement, signed at AHICE Fiji Islands Investment in Tourism Summit last week. The post Panache, THSA sign strategic service agreement at AHICE Fiji appeared first on Hotel Management.
The luxury and select-service sectors will continue to be most favored and liquid in 2025, according to JLL, with urban cities and high barrier-to-entry markets expected to attract the most investor interest. The post JLL projecting 25 per cent jump in global hotel investment volume appeared first on Hotel Management.
Guests expect personalized, efficient service, frontline hotel teams expect to have the bandwidth to deliver that service and succeed in their jobs, and managers expect to have the data needed to make the best operational decisions.
Corporate accommodation provider Urban Rest has secured a management agreement for the Tory Hotel in downtown Wellington, with plans to transform the property into a premium boutique apartment hotel. The post Exclusive: Wellington’s Tory Hotel to relaunch under premium corporate offering appeared first on Hotel Management.
The 319-room Elizabeth Street hotel promises new guest programming and service excellence with a two-year transformation project to elevate the luxury experience commencing in 2026. The post InterContinental Brisbane opens with new lobby bar and club lounge appeared first on Hotel Management.
With nine new direct services, primarily from Southeast Asia and the Middle East, Perth is forecast to experience the highest percentage growth in international arrivals, with 298,000 new short-term arrivals, generating an expected 339,000 additional room nights.
The “hotly contested sale process”, managed by agents Stonebridge Property Group and HTL Property, saw in excess of 300 enquiries, and over 20 formal offers received at the close of first round bids.
We are very confident that a Marriott Hotel, with its legacy of Wonderful Hospitality, offering the benefits of a full-service international hotel, will have excellent prospects of long-term success. The post Western Sydney to welcome first Marriott hotel in 2027 appeared first on Hotel Management.
In an industry where guests rely on reviews, social proof, and online buzz to choose where they stay, managing how your hotel is perceived can mean the difference between empty rooms and steady bookings. By managing reviews, responding quickly to feedback, and showing that you care, you build trust and loyalty.
A premier division of Panchshil Realty, Ventive Hospitality stands at the forefront as a visionary owner, developer and asset manager of luxury and business hotels and resorts. The post Marriott International to add seven hotels across South Asia appeared first on Hotel Management.
Dev Nag, CEO/Founder, QueryPal 7/16/2025 In hospitality, itâs no secret that service isnât just about solving a problem; itâs about ensuring there is no problem by knowing the guests well enough to solve it before they even ask. He previously served as the Manager of Business Operations Strategy at PayPal.
Prepare for the busy summer season with ahs hospitality’s Labour Hire service, providing flexible and reliable staffing support to ensure seamless operations and exceptional service during peak periods. To stay ahead, more hotels are turning to Labour Hire services to strengthen their teams in advance.
This continued growth underscores Dellisart’s expanding presence in the third-party management sector and its commitment to delivering tailored, performance-driven hospitality solutions for hotel owners nationwide. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
All managed from one place. Revenue growth via post-booking upsells Post-reservation conversations are the perfect opportunity to offer: Room upgrades Add-on services as breakfast, transfer and experiences Promotional packages 5. Now, your team can reply to Expedia guest messages directly within Asksuite’s Live Chat 2.0.
Voco Gosford pre-opening team revealed The pre-opening team for the Voco Gosford precinct has been announced with Bjoern Noeldner taking up the role of General Manager. Human Resources Manager Nicole Curran has extensive HR management experience across aviation and major hospitality brands including Qantas, IHG and Accor.
Outsourced revenue management has become a strategic solution for independent and lifestyle hotels that want to grow profitably without building large in-house commercial teams. What Is Outsourced Revenue Management? Their role mirrors that of an in-house revenue manager , but without the cost or commitment of a full-time hire.
Marriott International President and CEO, Anthony Capuano, said the acquisition will help support the companys growth in the select-service segment globally. The post Marriott International to acquire CitizenM for US$355 million appeared first on Hotel Management. We will continue to own our real estate and operate all our hotels.
To do this, we are extracting actionable intelligence from data, enabling connected thinking across the travel marketplace, moving towards a more sophisticated way of selling travel, and empowering exceptional customer service with our technology. That’s the traveler dream. Nearly a fifth (17%) of business travelers from the U.S.
DENVER, Colorado—Stonebridge announced the addition of the 244-room Marriott Saddle Brook in New Jersey to its full-servicemanaged portfolio. The addition reflects Stonebridge’s strategy to expand its portfolio in key gateway and suburban markets.
QT Newcastle welcomes new General Manager Luke Roberts-Lalli has joined QT Newcastle as General Manager, taking the reins from Michael Stamboulidis who recently joined QT Auckland. Roberts-Lalli brings over a decade of experience in luxury hospitality, including at QT Gold Coast where he served as Executive Assistant Manager.
Reputation Management: Monitoring and Responding to Feedback AI’s influence also extends into reputation management. Some hotels are even using AI to generate initial drafts of review responses, enabling staff to maintain a fast response time while still providing personalized service.
Established in 1988 by Joseph Jin-Sung Kim, the privately-owned hospitality and real estate investment company also owns and manages Hotel Diana Woolloongabba. Its accommodation portfolio includes hotels, serviced apartments and commercial properties. “We
Outsourcing valet services frees hotels from operational stress, enhances guest experience, reduces claims, and unlocks commercial opportunities, supporting premium pricing and increased occupancy through seamless, professional, and a trusted service delivery by experts. Q: Tell us about the services you offer hotels.
Located in Mumbai and spread across five acres, the property feature 106 rooms, 110 serviced apartments, and 42 conference and banquet spaces. In a move to modernise operations and streamline booking management, the hotel adopted STAAH’s distribution and revenue management tools.
General Manager appointed at Crowne Plaza Geelong John Dickson, a hotelier with over 20 years’ experience in managing hotels, has been appointed General Manager of Crowne Plaza Geelong. The post Key appointments: Crowne Plaza Geelong appeared first on Hotel Management.
UNITED STATES — JUL, 2025 — roommaster has announced the official launch of roommaster Concierge, powered by Sadie AI, an AI-powered virtual concierge system that transforms how independent hotels manage guest communications and capture revenue opportunities around the clock.
“Guests can expect a refreshing, budget-friendly hotel experience with seamless service, a good night’s sleep, and the latest tech in the world’s most loved cities,” said Minor Hotels. The post Minor Hotels taps into broad spectrum of travellers with launch of four new brands appeared first on Hotel Management.
But while these platforms drive bookings, they can also cause unintended revenue loss — not because the platforms are flawed, but because of avoidable mistakes in how hotels manage them. How to fix it: Use your channel manager (like STAAH) to set a consistent BAR (Best Available Rate) across all OTAs as your pricing foundation.
NEW YORK, New York—Rebel Hotel Company announced the launch of Renegade Hotels, a new focus-service division designed for a new generation of travelers who want authenticity, efficiency, and style. The new division blends operational rigor with Rebel’s style, which offers a highly personalized approach to management.
Independent hotel management company La Vie Hotels and Resorts has welcomed experienced hospitality figure Amanda Cottome to lead its operations in the Pacific region. Cottome has also held several General Manager positions including at A by Adina, launching the brand’s flagship property in Sydney, and at Ovolo 1888 Darling Harbour.
Pro:Centric+ enables easy and seamless integration of third-party services and simplifies installation and management—requiring far less technical expertise. Unlike supervisory apps that sit atop traditional platforms, Pro:Centric+ allows for multiple third-party services to run natively within the system.
âWe understand that one size doesnât fit all,â said Sabrina Jackson, VP of Product Management at Duetto. Portfolio Management: Manage multiple properties and brands with centralized visibility and enterprise-level strategies. Whether general or front desk managers, our staff use it with ease and confidence.
Duetto has launched GameTime, a streamlined revenue management system (RMS) designed specifically for select-service and limited-service hotel brands. We understand that one size doesn’t fit all,” said Sabrina Jackson, VP, product management, Duetto.
These are hotels which lead the way in innovation, in staffing and in service and the task of narrowing down the finalists in each category to just one winner was extremely difficult for our team of independent judges,” McBride said. “I The post Winners announced in Accommodation Australia NSW Awards appeared first on Hotel Management.
At AYANA Resort and Spa Bali, he oversaw one of Asia’s most celebrated luxury resorts, enhancing its global prestige through elevated service standards and visionary operational leadership. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
She began her career with McKibbon in 2012 as a Front Desk Associate at Hyatt Place Plantation where she quickly advanced to Director of Rooms and later Operations Manager. Prior to joining McKibbon, Amanda spent seven years at Publix Super Markets, where she honed her customer service expertise.
With a growing footprint across West Bengal, The Citi Residenci Hotels has emerged as a leading name in regional hospitality, offering modern comforts, efficient service and local charm across its properties. Catering to both business and leisure travellers, the group offers a blend of modern amenities and personalised services.
âRoomKey has been part of our journey from the ground up,â said Jeannette Clarke , Regional Operations Manager for Tech Support, HR, Loyalty Programs, and Reservations Services at Lakeview Hotels & Resorts. Over time, Lakeview transitioned from legacy systems to RoomKeyâs more robust, cloud-based tools.
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