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No need to obsess over RevPAR or lose sleep over ADR – there are much more important metrics out there for revenuemanagers. Revenuemanagement is not a walk in the park. The latest guide by Mews, the industry-leading hospitality cloud, explores the new success metrics for revenuemanagers.
[15 January 2025] HiJiffy, a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. Arrival Essential details such as Wi-Fi codes, check-in instructions, and breakfast schedules.
Use revenue tech to your advantage Revenuemanagement systems (RMSs) have evolved to provide smarter segmentation and demand forecasting to tighten levels of granularity. Things like upselling, cross-selling ancillary services, and promoting on-site spend at restaurants, spas etc., can result in a stable revenue stream.
With more channels, shifting guest expectations, and tighter margins, the Channel Manager is now central to commercial strategy. Its not just about where youre listed, its about how well you manage, price, and promote across every touchpoint. Rethinking the Role of a Channel Manager 3. Advanced Strategies to Maximize Revenue a.
This scalability is especially valuable for hotels – as more information is collected about guest behavior, booking trends , and occupancy patterns the more precise rate adjustments, inventory management, and marketing strategies will be in the future. Why it’s important for hotels? Why it’s important for hotels?
The APAC RevenueManagement Summit returned to Melbourne this week under the fitting theme: Simply the Best. Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. The panel explored broader market trends, owner expectations, and revenuemanagement best practices.
By shifting the focus from purely "renting out meeting rooms" to attracting the maximum number of delegates and maximizing the spend per delegate , hotels gain a deeper understanding of their true revenue-generating potential. Sales : Converts high-potential leads into booked events and upsells delegates on premium offerings.
To strengthen margins, hotels should look to successful upselling models. The result is untapped revenue and a missed opportunity to enhance the guest experience. By adopting a proactive upselling culture, hotels can bridge this gap, engage guests more effectively, and unlock a powerful incremental revenue stream.
But luckily, there is a solution: Single-solution platforms that consolidate all essential hotel management tools into one complete system. Gone are the days of dealing with multiple systems for reservations, revenuemanagement, and guest engagement. Another channel manager for distribution.
The right sales tactics can help increase revenue, boost occupancy rates , and ensure guests have a positive experience. By encouraging guests to book directly through your website, you can keep more of the revenue and build stronger relationships with your guests. Implement Dynamic Pricing for Optimal Revenue What is Dynamic Pricing?
Boost hotel profitability in 2025 by tapping into ancillary revenue streams. For hotel operators seeking to boost profitability, ancillary revenue is a key focus in 2025. Here are four key ways you can generate more ancillary revenue in your hotel.
For hotel chains and resorts managing high service volumes across multiple properties, the pressure to respond faster — without sacrificing quality — has made automated customer service not just an operational upgrade, but a financial necessity. But automation in hospitality isn’t just about speed.
According to recent Accenture research, 84% of travel executives say AI is the key to achieving their growth targets demonstrating that AI-driven channel strategies are no longer optional; they’re absolutely mission-critical for driving hotel revenue. It’s the key to staying competitive in a digital-first world.
Include add-ons and upsells on your property’s website to increase revenue and allow guests to customize their stay with you. Research shows that chatbots can increase booking conversion rates for hotels by up to 30% and lead to a 55% increase in upselling opportunities for hotels. Watch the full session from Passport 2024.
Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. Enter the channel manager. 1) PMS + channel manager = real-time peace of mind Your Property Management System (PMS) is your operational command centre.
While occupancy is still a core metric, relying on it too heavily can leave your property management business vulnerable to seasonal swings, economic uncertainty, and a volatile demand environment. Ancillary revenue to the rescue! This post will show you how to convert those opportunities into revenue. The good news?
Guests get full control and visibility of their bookings, managing everything in one place. Powered by a modern Property Management System (PMS), it gives hotels a real-time view of each guests stay, enabling smooth bookings, tailored offers, greater efficiency, and stronger loyalty. The impact is measurable.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. âTogether, weâre bringing ancillary revenue into the digital core of hotel operations â where it belongs.
Pro:Centric+ enables easy and seamless integration of third-party services and simplifies installation and management—requiring far less technical expertise. Vingcard has launched a new cloud-native energy management infrastructure that leverages existing WiFi infrastructure to make deployment both easy and at low cost.
Let’s be honestrunning a hotel while managing its revenue at the same time is a balancing act. From making sure staff, guests, and smooth operations are all attended to, we can understand why revenuemanagement so frequently gets put on the back burners. What Are RevenueManagement Tools?
Digitalizing the journey: Mobile keys, on-the-go check-in, and seamless check-out “ At Salto, we believe access to technology should be so convenient that guests actually enjoy using it,” said Nora Urquiza, Hospitality Solutions Business Lead at Salto Systems. “ Receive daily leadership insights and stay ahead of the competition.
A hotel commercial strategy is a coordinated business approach that integrates sales, marketing, revenuemanagement and distribution efforts to maximise total hotel revenue. Seamless digital experiences: Guests now expect to be able to manage every part of their stay, from the moment they book to the moment they check out.
Hotels using Mews Kiosks report that 30% of guests choose the kiosk, reducing check-in time by a third and boosting upsell conversion by 25%. Guests using kiosks generate 70% more upsellrevenue per check-in than those checking in at the front desk. Upsell and loyalty are increasingly tied to digital touchpoints.
A unified inbox is a tool that consolidates messages from multiple communication channels, such as email, social media and SMS, into a single interface that allows users to manage all their messages in one place. How does a property management unified inbox work? What is Messaging Hub? What is the purpose of Messaging Hub?
Upsell & Promo Tools : Drive more revenue per booking with add-ons, promo codes, and package deals. Integration with PMS & Channel Manager : A seamless backend makes daily operations smoother and more accurate. It’s not just a booking engine; it’s a direct revenue driver. Make your first impression count.
Prepare with a Robust PMS (Property Management System) A high-performance PMS like eZee Absolute streamlines all your hotel operationsfrom managing bookings to housekeeping tasks, this system ensures efficiency. Upsell with Mobile Solutions Leverage YCSs Mobile App for easy upselling and guest engagement.
Today’s digital-first guests demand convenience, speed, and seamless experiences making a booking engine more than just a helpful tool, it’s a necessity Why Every Hotel Needs a Booking Engine System If your hotel isn’t offering direct bookings online, you’re missing out on revenue, on guest data, and on control.
In todays competitive hospitality landscape, driving revenue beyond the traditional room rate is no longer a luxuryits a necessity. With over two decades of experience, Pablos expertise is helping hotels unlock hidden revenue potential. With SiteMinder’s flexible platform, you can easily diversify your revenue streams.
In today’s fast-paced hospitality world, a clunky Property Management System (PMS) can quietly kill hotel operations. But here’s the good news: a streamlined, intuitive PMS UX can turn hotel operations around—boosting staff productivity, enhancing guest satisfaction , and improving hotel revenuemanagement.
In todays competitive hospitality landscape, driving revenue beyond the traditional room rate is no longer a luxuryits a necessity. With over two decades of experience, Pablos expertise is helping hotels unlock hidden revenue potential. With SiteMinder’s flexible platform, you can easily diversify your revenue streams.
In the revamped version of the WPM — the June edition is more than a diagnosis — it’s a strategic tool for revenue and distribution teams to focus efforts on Disruptive players, where action is urgent. Controlling the payment process is key to detecting undercutting in real time and responding effectively.”
EBITDAR formula explained One way to calculate EBITDAR is first to determine earnings by subtracting all expenses from revenue and then adding back five cost categories. EBITDAR is calculated using details from the income statement, which presents a company’s revenues and operating expenses over a specific period.
It empowers staff by handling routine tasks, improves efficiency and opens up new streams of revenue, all while maintaining the warmth and personalization that define exceptional hospitality. Fast to deploy and easy to scale, VAIA integrates with leading property management systems (PMS), point-of-sale tools and service ticketing platforms.
NEW YORK, New York—Infor announced a preferred partnership between its Infor Hospitality Management Solution (HMS) and Plusgrade. This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by integrating Plusgrade’s upsell technology into the guest journey.
Impulse Purchases : The presence of items can encourage spontaneous purchases, increasing hotel revenue. Cons: Cost Management : Maintaining a stocked minibar can be expensive for hotels, especially if items go unsold. Cons: Missed Revenue Opportunities : An empty fridge may lead to lost sales that a stocked minibar could capture.
In STAAH, the Indian hospitality group found a sophisticated system to help manage room types and yield rules, and boost direct revenue by 30%. Daily deals, upselling, promos and a number of other in-built capabilities allow Chokhi Dhani revenuemanagers to drive demand based dynamic pricing decisions.
30% of guests check-in via the Kiosk, cutting check-in time by a third and freeing up staff to really welcome their guests and provide remarkable experiences throughout their stay, not to mention the fact that Kiosks drive 25% higher upsells in our hotels today. “Since bringing Mews Kiosks to hotels in the U.S., of total U.S.
For hotel staff, the combined power of IRISâs intuitive mobile ordering and the Alliants Experience Platform - including its Concierge and Messaging modules - streamlines the management of guest requests, reduces administrative workload, and eliminates time-consuming manual processes. Itâs not just new featuresâitâs connective tissue.
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
As the demand for more channels grew, so did the complexity of managing it all. As a result revenue was missed and the guest experience in bookings was below par. As a result revenue was missed and the guest experience in bookings was below par. Overbookings were common and rate parity issues frequently cropped up.
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