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With more channels, shifting guest expectations, and tighter margins, the Channel Manager is now central to commercial strategy. Its not just about where youre listed, its about how well you manage, price, and promote across every touchpoint. Rethinking the Role of a Channel Manager 3. Advanced Strategies to Maximize Revenue a.
With all the changes impacting hoteliers so quickly—the need for hotels to do more with less, continuing pressures on margins, the rapid rise of AI—it’s time for new paradigm in revenuemanagement, one rooted in scientific rigor, data integration and interdisciplinary collaboration.
According to recent Accenture research, 84% of travel executives say AI is the key to achieving their growth targets demonstrating that AI-driven channel strategies are no longer optional; they’re absolutely mission-critical for driving hotel revenue. It’s the key to staying competitive in a digital-first world.
Craft Unique Guest Journeys Through Personalization One of the most visible applications of AI is leveraging personalization to drive revenue growth and foster loyalty. According to Hotelchamp , hotels that implement these types of personalization strategies have seen revenue increases of 10% to 30%. Tools like ChatGPT and Jasper.ai
Formerly Group General Manager of Operations at Heritage Hotel Management, Nicholson is an accomplished tourism executive with over 20 years of international experience across the hotel, airline, and cruise industries. Based in Auckland, Nicholson joins the Accor Pacific commercial team under the leadership of Anne Gill. “Her
Managing bookings across multiple channels has become a core part of running a successful hospitality business. From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. Choosing the best channel manager isn't just about convenience.
Full-scale construction has commenced on the development of Radisson Blu Mirage Resort Fiji, scheduled to open in 2026, with the project now funded by both the Fiji National Provident Fund (FNPF) and BSP Financial Group (Fiji) Pte Limited (BSP). The app became the 5th most downloaded hospitality app in 2025.
The beachside hotel is operated by franchisees, Chris and Olivia Taylor, who also operate First Light Mooloolaba on the Sunshine Coast, and previously managed Hervey Bay’s Oceans Resort and Spa, both positioned within the Ascend brand. Choice makes that happen on a global scale,” Chris added. It’s really about driving direct bookings.
For 2025, the scale is even grander. How Hotels Can Leverage Mahakumbh 2025: Strategies for Success The Mahakumbh 2025 presents an extraordinary opportunity for hotels to boost revenue, build long-term guest relationships, and position themselves as leaders in the hospitality industry.
Enter AI-Powered RevenueManagement: eZee Mint AI Final Encore Some hoteliers hit the jackpot, while others? The biggest mistake a hotelier could make during an event of this scale was keeping their room rates static. The difference wasnt luck; it was the lack of a well-planned revenuemanagement strategy.
One year on from the launch of Trilogy Hotels, the independent management company is rounding out 2024 with 13 hotels under management totalling over 2,500 rooms and overseeing $165 million in revenue. Add to that, a growing team of experienced hotel industry leaders. Tell us about how you all came together on this.
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Thats where niche CRMs (Customer Relationship Management Systems) are stepping in and changing the game. Theyre costing you leads, time, and revenue. It helps teams track inquiries, automate lead communication, manage bookings, and stay organized, without relying on five different platforms. The fit is the feature.
When hoteliers think about lost hotel revenue , they typically blame seasonality, OTA commissions, or low occupancy. That means even minor wait times in communication add up to significant shortfalls in revenue, and your competitors might be capitalizing on it. What’s the Hotel Revenue Loss Calculator? The good news?
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POS systems are primarily used by hoteliers to handle transactions and manage finances, but by choosing the best, you can also streamline operations, control inventory and enhance guest experiences. Hotel PMS: The POS sends transaction data, and the PMS (and channel manager ) sends booking data.
We often see management companies investing heavily in front-of-house technology to enhance the guest experience and drive repeat business and revenues, Henrik Shimony, cofounder/ CEO, Reeco, and a former hotelier, told Hotel Business in an exclusive interview. Shimony didnt believe it was possible for a platform like this to exist.
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Housekeeping , front desk cash handling, and inventory mismanagement can all contribute to significant revenue leaks. Pilferage refers to the small-scale theft of items in hotels, often by staff or guests. Pilferage refers to the small-scale theft of items in hotels, often by staff or guests. Let’s dive in!
STAAH partnered with Espire Hospitality to streamline operations and optimize revenue across the groups wide portfolio of hotels and resorts. According to Mohd Aamir , Head Revenue and E-Distribution at Espire Hospitality, Partnering with STAAH has been a game-changer.
This is what we call the hotel booking ecosystem — a dynamic network of tech tools that must work together to deliver a seamless experience and drive revenue. Channel manager – Keeps your availability and rates synced across OTAs and your direct channels, avoiding double bookings and inconsistencies. You make more revenue.
Upsell & Promo Tools : Drive more revenue per booking with add-ons, promo codes, and package deals. Integration with PMS & Channel Manager : A seamless backend makes daily operations smoother and more accurate. Integration with PMS & Channel Manager : A seamless backend makes daily operations smoother and more accurate.
Scaling growth was a challenge to overcome Like many hotels with a personalized approach, Alito faced a significant challenge. Reservation management was a complex and largely manual process. That’s why the team turned to Golden Collection Hotels for expert guidance on revenue strategies and the tools needed to implement them. “We
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We spoke with Alejandro León Carvajal , Corporate Director of RevenueManagement and Online Distribution at oxoHotel, who shared how SiteMinder has helped the group improve their distribution and operational efficiency. It offered reliable support and connectivity that would allow them to significantly improve their online management.
Guests using kiosks generate 70% more upsell revenue per check-in than those checking in at the front desk. Hotels that donât adapt risk falling behind not just in satisfaction but in revenue performance. Optional Add-On: UAT Environment â For enterprise-scale testing and validation.
The 2024 Lodging Technology Survey by Hospitality Technology indicates that approximately 56% of hoteliers globally are actively seeking ways to cut the costs associated with managing technology. It is particularly beneficial if you manage a small and medium hotel with tighter financial constraints. But have you given it any thought?
Thailand-based company ONYX Hospitality has an extensive history in hotel management and development going back more than half a century and its four key brands, Amari, Shama, OZO and Oriental Residence are growing at a steady pace. We have 47 hotels, mostly under management, with plans to bring that number to around 70 in the next few years.
Sabre is a travel distribution company that utilises the GDS to allow travel agents and corporations to search, book and manage reservations for flights, hotels and car rentals. A presence on the GDS can earn you more bookings and drive more revenue. What is Sabre GDS? What does Sabre GDS stand for?
Sophie Meng The five new leaders join General Manager Jeremy Colahan in laying the foundation for what is set to become a 130-strong team. 25hours Hotel The Olympia will encourage our team in nurturing the creative, entrepreneurial spirit that is so core to our brand,” said 25hours Hotel Olympia General Manager, Jeremy Colahan. “We
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This is what we call the hotel booking ecosystem — a dynamic network of tech tools that must work together to deliver a seamless experience and drive revenue. Channel manager – Keeps your availability and rates synced across OTAs and your direct channels, avoiding double bookings and inconsistencies. You make more revenue.
It empowers staff by handling routine tasks, improves efficiency and opens up new streams of revenue, all while maintaining the warmth and personalization that define exceptional hospitality. Fast to deploy and easy to scale, VAIA integrates with leading property management systems (PMS), point-of-sale tools and service ticketing platforms.
LONDON April 2025 IDeaS, a SAS company and the worlds leading provider of hospitality revenuemanagement software, today announced the launch of IDeaS Spotlight, a first of its kind demand intelligence solution that empowers marketers to generate the right demand at the right time.
is managed and monitored from a unified inbox that provides powerful insights to boost conversions, increase website engagements , and streamline operations – saving time and cost. helps them scale service, increase conversions, and operate more efficiently – without compromising the guest experience. Concierge.AI
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From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
From understanding the traveler behavior patterns to tracking real-time booking trends across channels, advanced data analytics allows hoteliers to move from reactive to predictive management. Traditionally, hotel managers relied on spreadsheets and isolated PMS or booking reports to evaluate performance. Have you heard the news?
A hotel franchise is a business model where an independent hotel owner operates under the brand and management system of an established hotel chain. Owners benefit from established systems and brand credibility , while the franchisor expands its market presence without directly managing all properties. What is a hotel franchise?
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