Hotel News Resource

OCTOBER 10, 2023

In an era where personalization is paramount, mastering the nuances of hotel guest communication is not just an added bonus; it's a necessity. A survey showed that a staggering 85% of guests believe that communication directly impacts their stay quality.

Hotels 64

Hotels 64

Hospitality Net

OCTOBER 27, 2023

Texting is good not only for communicating with our loved ones, but also for business purposes, such as touching base with colleagues and clients. It’s common for each of us to be on our phones all day, every day. And text messaging has become our go-to method for connecting with others.

Business 186

Business 186

eHotelier

OCTOBER 10, 2023

With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular, modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London.

Sales 52

Sales Hotels 52

Refine

NOVEMBER 28, 2023

The industry’s adoption of Artificial Intelligence (AI) keeps pushing the boundaries of personalization and efficiency of guest communications. The emergence of generative AI models, like ChatGPT, is yet another revolution in that area.

52

52

Hospitality Tech

SEPTEMBER 22, 2023

Now is an ideal time to evaluate your organization’s digital transformation and how modern communication solutions can help meet guest and employee expectations.

Hospitality 81

Hospitality 81

eHotelier

JANUARY 26, 2023

HiJiffy releases a new eBook exploring six ongoing and emerging trends in guest communications for this year.

Hospitality 52

Hospitality 52

Hospitality Tech

AUGUST 28, 2023

RoomRaccoon’s global users can benefit from a direct API integration with Akia, unlocking a new era of seamless and personalized guest communication and management.

Management 52

Management Hotels 52

eHotelier

NOVEMBER 8, 2023

The pre-stay stage gives you a great opportunity to engage with your guests and set the tone for their upcoming experience. However, it's essential to remember that not all guests are the same, and a one-size-fits-all approach won't yield the best results.

119

119

Guest Centric

FEBRUARY 1, 2023

Reading Time: 2 minutes Guestcentric, award-winning provider of hotel websites and reservation solutions for premium hotels in over 60 countries, is reinforcing its partnership with HiJiffy by making its AI-powered Booking Assistant a core solution to enhance the guest communication of Guestcentric’s clients.

Hotels 52

Hotels Services 52

eHotelier

JANUARY 23, 2024

Maestro PMS, continues to help elevate hotel operations through expanded communications provided by its Guest Experience Management solution, or GuestXMS.

Operations 52

Operations Hotels Management 52

Hotel News Resource

JANUARY 23, 2024

Properties are relying on the comprehensive guest engagement and operational communication hub to provide enhanced insights into guest needs, improve staff reaction times, and elevate review scores across the board

Operations 45

Operations Hotels 45

Hospitality Tech

MARCH 29, 2023

Runtriz expands its customer communication capabilities by introducing a new WhatsApp integration, allowing guests to effortlessly and immediately connect with staff.

Hotels 52

Hotels 52

Hospitality Net

MAY 12, 2023

The result is a team that’s passionate about growing its people and creating the best possible experiences for guests. Each leader is a true hotelier with hands-on experience and a passion for service excellence.

Resorts 120

Resorts Revenue Services Hotels 120

Hospitality Tech

OCTOBER 9, 2023

Growing demand for heightened guest engagement and revenue enhancement has spurred HCN to open a sales office in London and introduce its Navigator 2.0 cloud-based in-room tablet platform to hotels across Europe and the UK.

Revenue 52

Revenue Sales Hotels 52

eHotelier

FEBRUARY 14, 2024

In today’s world, filled with technology and different alternatives, if you want to reach your customers and connect with them, you need to provide them with options.

52

52

Hospitality Net

MAY 22, 2023

Cable Beach Club Resort & Spa, a luxury resort located in the heart of Broome’s famous Cable Beach, has announced a strategic partnership with RMS Cloud, a global leader in cloud-based hospitality software solutions.

Resorts 147

Resorts Hospitality 147

Hospitality Tech

SEPTEMBER 26, 2023

LivAway Suites will work with Cloud5 to assist with guest experiences through voice reservations and guest relations.

52

52

Hospitality Net

DECEMBER 7, 2023

“Our centralized guest data is powering all our guest communications, including email, paid social, our website, and texting. We can share our brand story using guests’ preferred channel of communication.”

Revenue 189

Revenue Hospitality Branding 189

Hospitality Tech

DECEMBER 11, 2023

Hotels can bridge the growing gap between guest expectations and staffing limitations with sophisticated modern voice technology.

Hotels 64

Hotels 64

Hospitality Net

MAY 8, 2023

Guest communication plays a key role in the hotel guest experience. It influences guest booking decisions, sets expectations prior to arrival, and ensures guests feel welcome and well taken care of during their stay. In recent years, however, customer communications have changed dramatically.

Consumer 223

Consumer Hospitality Business Hotels 223

Hospitality Net

APRIL 29, 2024

This DOCUMENT outlines challenges CIOs and CTOs face when approached by tech vendors, highlighting communication issues that lead to frustration. His insights are valuable for vendors aiming to successfully market to the hospitality industry, emphasizing best practices for positively impacting guest experiences through technology.

Hotels 208

Hotels Market Marketing Hospitality 208

Hospitality Net

APRIL 10, 2024

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, announces the global rollout of its transformative InnSpire.ONE AI platform, which is reshaping the landscape of luxury hotels worldwide.

Operations 186

Operations Hotels Branding Hospitality 186

Hospitality Net

MAY 10, 2024

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Evan Crawford, VP of Marketing at Pyramid Global Hospitality, reveal that collecting guest data isn’t just a transactional experience — especially when you’re collecting first-party data.

Market 137

Market Marketing Hospitality Hotels 137

eTourism

SEPTEMBER 22, 2020

Hotels must communicate with their guests as much as possible, as this kind of engagement builds rapport, trust and loyalty - things that are important for making your brand a trusted name. Particularly, in fact, with unprecedented recent events like the

Events 52

Events Hotels Branding Hotel Marketing 52

eHotelier

MAY 8, 2024

As guest expectations evolve, so too should the strategies hoteliers use to communicate with them. Understanding these changing expectations and valuing what guests want is the foundation of any communication strategy.

98

98

Hospitality Net

FEBRUARY 2, 2024

Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

Hospitality 173

Hospitality Operations Hotels 173

Hospitality Net

FEBRUARY 23, 2024

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Brian Murphy, Group CRM Executive of Cliste Hospitality, reveal what keeps the fire going between hotelier and guest: reliable, personalized, and quick communication.

Hospitality 133

Hospitality Hotels 133

Hospitality Net

OCTOBER 6, 2023

In this digital era, Customer Relationship Management (CRM) systems are becoming increasingly important for hotels to manage their guest data, their communications and especially to enhance the guest experience with the use of personalisation.

Hotels 209

Hotels Management 209

Hospitality Net

JUNE 21, 2023

Next week at HITEC® Toronto, Hotel Communication Network will showcase its re-engineered in-room tablet with two-way guest communications at the core. gives guests and staff more control over the stay experience. The NEW Navigator 2.0 Navigator 2.0

Operations 185

Operations Services Management Hotels 185

Hospitality Net

JANUARY 9, 2024

And that explosion has created a new world of data-driven hospitality, where the convergence of hotel marketer data, analytics, and guest expectations for personalized communications and service are redefining the way hotels connect with their guests.

Hotel Marketing 201

Hotel Marketing Market Marketing Hotels 201

Hospitality Net

JANUARY 8, 2024

This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests. Such digitalization is revolutionizing how hotels manage guest information and communication, and it is leading to a remarkable enhancement in overall guest satisfaction.

Operations 179

Operations Hotels Management 179

Hospitality Net

MARCH 19, 2024

Revinate empowers hoteliers to enhance guest experiences and boost revenue through tailored communication across various channels. Meet Dylan Cole, Managing Director of Sales EMEA at Revinate, a leading player in hospitality solutions.

Hospitality 147

Hospitality Revenue Sales Management 147

Hospitality Net

MAY 15, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. This statistic highlights just how important it is to engage with your guests before they even arrive at your hotel.Furthermore, pre-arrival communication can also play a key role when building up your guest loyalty.

Services 172

Services Branding Business 172

Hospitality Net

MARCH 4, 2024

Your hotel guest database isn’t going to tell you when it’s sick. But your marketing communications will show it. While you won’t be able to take the literal temperature of your database, but there are several indicators and industry benchmarks that can reveal the health of your database and whether it’s spiking a fever.

Hospitality 167

Hospitality Market Marketing Hotels 167

Hotel Business

MAY 16, 2024

The M is a portable, tabletop holographic communications device from Los Angeles-based Proto , the world’s first and only holographic communications platform. The device allows for the hotel’s guest experience team to live beam directly into the room. “We

Dining 69

Dining Services Travel Hotels 69

Hospitality Net

JANUARY 24, 2024

From meeting planners to your team to guests, it is essential to change your communication strategies aligning with the changing landscape and technological advances.

Sales 121

Sales Hotels 121

Hotel Management

MAY 23, 2023

Human Interaction: Why the Guest Room Phone Remains Vital for Personalised Service. The guest room phone has long been an essential item in hotels, serving a variety of purposes over the years, from allowing guests to stay in touch with loved ones to generating revenue based on guest usage.

Services 147

Services Hotels Revenue Branding 147