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Click on image to learn more Hospitality Financial Leadership Expectations vs. Agreements Purchase on Amazon in paperback, hardcover or Kindle format PURCHASE HERE Complimentary Discovery Call – [link] Video Course Links: [link] [link] Be sure to check out my other services on the links below. On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring Program Hotel Accounting Policy Manuals Hotel Asset Management Program Strategic Hospitalit
If you look beyond the surface and dissect the performance of your team, it is often an eye- opening experience. but uncovering the data and analytics for your sales team is an essential practice in building a high performing sales team. Most sales leaders report on year over year results, sales YTD against plan, how their team is doing against other sales divisions or peers in the industry, and new business.
Skift Take: Tripadvisor sees itself increasingly relying on a fast-growing but profit-challenged Viator, and a hotel metasearch business that big advertisers are less committed to than in the past. Tough stuff.
The global business travel market is now expected to reach 2019’s pre-pandemic levels by 2024, two years earlier than expected, following a year of significant gains over the last 12 months. Revealed by the Global Business Travel Association (GBTA) at the 2023 GBTA Convention in Dallas this week (Aug 15), global business travel spending rose 47% to US$1.03 trillion in 2022, with strong gains continuing and 32% growth expected in 2023.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Click on image to learn more The Prosperous Hotelier Book Interview With “Hospitality Today” – Podcast Elevating Your Career through Financial Education David Lund, The Hotel Financial Coach Click Here to Listen to Podcast Purchase on Amazon in paperback, hardcover or Kindle format PURCHASE HERE Complimentary Discovery Call – [link] Video Course Links: [link] [link] Be sure to check out my other services on the links below.
Most marketing teams focus on a niche target audience when creating marketing campaigns. This makes sense, as you want your initiatives to connect with the same people who will actually buy your products. However, the digital age has somewhat shifted this paradigm. Today, folks from all generations use the same social platforms to discover new trends, connect with loved ones, and learn about brands.
Skift Take: Vrbo risks a host backlash but is doing the right thing for guests. As opposed to the articulated policies, how this all works out in practice is another matter.
Skift Take: Vrbo risks a host backlash but is doing the right thing for guests. As opposed to the articulated policies, how this all works out in practice is another matter.
These days there is an app for everything. Communication, travel, networking, education, e-commerce, news, finance and so much more. I’m waiting for the app that makes a cappuccino on your smartphone. But hey, maybe it’s out there and I’ve missed it. One airline, Southeast Asia’s AirAsia, is certainly having a go at designing ‘the app to end all apps’ with their imperiously named Superapp.
This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateways. PERSPECTIVE Among hotel leaders today there exist two fundamental assumptions. One assumption is that market boundaries and hotel industry conditions are given, and you have to […] The post Digital Transformation and the Importance of Four-action Frameworks appeared first on Are Morch, Di
“First impression is the last impression.” William Hazlitt. The saying goes well with hotels. In an industry where first impressions linger, hotel interior designs plays a pivotal role. As the hospitality landscape evolves, so do the trends that shape the guest experience. These trends not only redefine aesthetics but also redefine the very essence of comfort, connection, and luxury that modern travelers seek.
Skift Take: Investing in the country's alternative accommodations is a timely bet, especially with the pandemic speeding up the adoption of this segment.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
The countdown is on to the 2023 HM Awards , with nominations now open to determine the top properties, people and projects in the region. HM caught up with Ovolo’s Group Director of Marketing, Stephen Howard, to discuss the group’s 2022 HM Awards Innovative Collaboration win for the ‘Ride Here. Ride Now.’ campaign. Tell us about the award win and what it meant to Ovolo Hotels?
The Hotel Moment podcast — episode 65 In this week’s episode of the Hotel Moment podcast, we’re peeling back the layers to get to the heart of what makes this industry special. You’ll hear about pivotal moments in the careers of past guests as they highlight instances of true leadership or [.] The post The heart of hospitality appeared first on Revinate.
Group travel is recovering quickly post-pandemic. There were 12 million more group hotel room nights booked worldwide in H1 2023 compared to the same time last year, an increase of 18 percent.
Skift Take: Zeelo is helping corporate clients make shuttle routes more efficient, and Teleport is making the visa submission process a little less tedious.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Jackson Hole Mountain Resort in Wyoming is high on the list of destinations for skiers and boarders each season thanks to its legendary cable cars, powder filled runs, luxurious hotels and the stunning greater ecosystems of Yellowstone and Grand Teton National Parks. This magical destination in Wyoming, also known for its cowboy culture, has some of the best winter and summer mountain activities in America, from legendary ski runs to epic mountain biking and once you’ve slid through powder just
It’s not nice to think about the safety issues that could affect your team or the guests that call your hotel home, but preparing for the worst is necessary.
IHG Hotels & Resorts has launched its new midscale conversion brand, Garner – an IHG Hotel. “Garner is another exciting step forward in the transformation of our brand portfolio, bringing to the midscale market a brand we know owners and guests want from IHG,” said Elie Maalouf, CEO, IHG Hotels & Resorts, who had revealed that the company would be launching a new brand during its Q2 results announcement.
Skift Take: Today's edition of Skift's daily podcast looks closer at AI travel planning, Chinese tour group resurgence, and American Air’s new European routes.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Accor has signed an agreement with Sarin Hotels to open a second The Sebel property in Wellington, further increasing the brand’s presence in New Zealand. Located at 172 Thorndon Quay in Wellington’s central suburb of Piptea, The Sebel Wellington Thorndon is set to open in September 2023 and it follows the debut of The Sebel Wellington Lower Hutt in May this year.
Other industries’ technology has affected the hospitality industry. Here are four examples of how technology has changed hotels’ guest experience Today, technology touches nearly everything we do. It streamlines many of our day-to-day tasks and keeps us connected to the world around us. Whether it’s ordering your favorite restaurant’s steak dinner to your front door via Postmates, grabbing a quick ride to the airport via Uber, or having your groceries delivered to your home via Amazon Fresh, tec
Discount pricing is the strategy of offering customers lower room rates than normal, usually to increase demand. With most travellers focused on budget, a discounted price can be the difference between a potential guest choosing you over a competitor. Discount pricing strategy comes in many forms, and a hotel also needs to consider how to promote discount pricing offers in order to reach the maximum number of relevant eyeballs.
Skift Take: While the ChatGPT Plus platform is not reliable even when plugged into real-time data from travel websites, the setup bring users another step toward the future of travel planning and booking.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Ramada Resort by Wyndham Port Douglas has signed a partnership with the National Indigenous Training Academy (NITA) to provide traineeship placements to First Nations students seeking a career in hospitality. The placement gives young people completing certificate qualifications in hospitality and tourism through NITA – part of Voyages Indigenous Tourism Australia – a practical taste of the industry, where Ramada Port Douglas will offer experience in both food and beverage, housekeeping and else
Employees who perceive their work environment as fair are more satisfied, more committed to their employer, make more effort, perform better, and are less likely to quit.
How you profile your guests – or segmentation as it is popularly called – defines the effectiveness of your marketing. Guest personas , essentially, are descriptions of the guests that your property usually attracts. The more automated and sophisticated your hospitality technology is, the easier you’ll find it to segment your hotel guests. From your channel manager to your booking engine and PMS, all platforms are geared to collect information about guests who are looking at your property, and b
Skift Take: If U.S. domestic tourism businesses want to hold on to the post-pandemic gains with Americans, they better upgrade their marketing strategies and experience offerings.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Construction of the long-awaited, AU$250 million Avani Hotel in Mooloolaba, Queensland is set to start in September in a major boost for tourism to the Sunshine Coast. Sunshine Coast Council has given the green light to the 13-storey, 4.5-star hotel, with the finalisation of development approvals for the key project that “will help boost the local economy through the creation of jobs and bring tourists to the region”, according to Councillor Joe Natoli.
Blue Mountain Resort, a year-round recreational destination located along the Kittatinny Ridge in the Pocono Mountain regions and managed by KSL Resorts, has named William McPartland as food and beverage director. With over 25 years of diverse restaurant experience, McPartland oversees operations, menu development and implementation at the resort’s Slopeside Pub & Grill with its casual contemporary American cuisine, supervises all catering events for the resort’s 50,000 square feet of outdoo
One of the best ways to boost your hotel’s bottom line is to offer activity packages and add-ons. Not only do they provide an opportunity to increase your TRevPar, they give guests more of an experience at your hotel.
Skift Take: Today's edition of Skift's daily podcast looks closer at junk fees in Texas, price hikes at tourist landmarks, and increasing travel demand in Europe and Asia.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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