Lodging
FEBRUARY 19, 2024
As hotels and hospitality businesses grapple with the evolving cybersecurity threat landscape, one of the most massive challenges they face is ransomware. Potentially causing data loss and costly recovery procedures, ransomware is a cybersecurity attack that encrypts files, making them inaccessible without a decryption key that only the attacker holds.
Skift Blog
FEBRUARY 22, 2024
Skift Take: Booking Holdings CEO Glenn Fogel said the company would appeal the Spanish competition authority's $530 million draft decision if it becomes permanent.
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Anthony Cole Training
FEBRUARY 23, 2024
One of the most important skills that a salesperson needs to possess is the ability to engage in what I refer to as “appropriate and respectful confrontation” with a prospect…at least when the need arises. For the sake of simplicity, let’s just refer to that as the ability to push back.
Hotel Management
FEBRUARY 20, 2024
Respected hotel industry leader David Mansfield has been appointed as the new Chair of the National Board of peak accommodation body, Accommodation Australia (AA). Elected at a board meeting in Sydney on Tuesday, Mansfield – who is Managing Director of The Ascott Limited for Australia – replaces outgoing Leanne Harwood, who announced her resignation last month.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Lodging
FEBRUARY 19, 2024
LODGING brings you the first installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends. For this installment, Vinay Patel of Fairbrook Hotels and Mitesh Amin of KARA Hospitality discuss some of the key benefits of operating within the extended-stay segment and share their model for success.
Skift Blog
FEBRUARY 20, 2024
Skift Take: San Francisco has been somewhat of a poster child for urban decay. The city's new tourism chief has a lot of work to do to change that image.
Hotel Sales Focus brings together the best content for hotel sales and marketing professionals from the widest variety of industry thought leaders.
Hotel Management
FEBRUARY 20, 2024
The Ritz-Carlton, Melbourne names new GM The Ritz-Carlton, Melbourne has welcomed seasoned hotelier Rachael Harman as the hotel’s new General Manager. Harman brings over 20 years of industry experience to the role, having worked in senior management roles across luxury hotel brands in Malaysia, Singapore, New Zealand and Australia. “We are thrilled to have Rachael return to Marriott International,” said Marriott International Area Vice President, Australia, New Zealand and Pacific, Sean Hunt.
Lodging
FEBRUARY 23, 2024
About three years ago, Oracle Hospitality acquired Nor1 to deliver an AI (artificial intelligence) solution for real-time pricing and inventory management—specifically to create ancillary offers to guests—and embedded that tool into Oracle’s property management system, OPERA Cloud. Despite the availability of sophisticated AI tools, Jason Bryant, vice president of Nor1, considers the hotel industry to be in the early stages of adopting them, but expects the usage to ramp up exponentially in the
Skift Blog
FEBRUARY 20, 2024
Skift Take: Sonder is cutting its overhead while it works with external advisors to figure out how to handle underperforming units.
Social Hospitality
FEBRUARY 20, 2024
In today’s digital landscape, brand storytelling isn’t just a narrative about your business; it’s the essence of your company’s identity and values communicated across social platforms. The impact of social media storytelling is powerful as businesses strive to create content that resonates with their audience. Through crafted social posts, companies have the unique opportunity to engage with their audiences in a meaningful way that transforms the traditional customer-bus
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Hotel Management
FEBRUARY 22, 2024
Global hospitality company Accor achieved a record result in 2023 with earnings reaching over €1 billion for the first time in its history. Announcing its full-year results on Thursday, Accor revealed that EBITDA grew 49% compared to the previous year to €1,003 million, while RevPAR was up 23% like for like, and revenue was up 20% to €5,056 million.
Lodging
FEBRUARY 22, 2024
MCLEAN, Virginia—Hilton shared a year of growth in the Caribbean and Latin America (CALA), entering new markets in 2023. Last year, Hilton opened 19 new hotels and approximately 4,000 rooms in the Caribbean and Latin America, representing more rooms added in the region than in any other year in the company’s history. Hilton’s CALA portfolio is comprised of more than 220 hotels and over 40,000 rooms spanning 15 brands and 29 countries and territories.
Skift Blog
FEBRUARY 22, 2024
Skift Take: Since Vladislav Doronin took the helm of Aman Group, he's scaled up the ultra-luxury hotel group. Here's what's next.
Are Morch
FEBRUARY 19, 2024
Designing an efficient hotel kitchen is crucial for ensuring high-quality service to guests while maintaining cost-effectiveness and operational efficiency. This guide will walk you through the essential steps to create a kitchen that meets the demands of a busy hotel environment, focusing on simplicity and functionality. CabinetSelect can provide storage solutions with their cabinet ranges […] The post Guide: How to design an efficient hotel kitchen appeared first on Are Morch, Digital Tr
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Hotel Management
FEBRUARY 21, 2024
Leisure Accommodation Collective (LA Co) is gearing up to launch a hybrid hotel brand later this year with the opening of two properties in Australia and New Zealand. Drifter, a design-led and experience-focused lifestyle brand targeting free-spirited travellers of all ages, will debut in Byron Bay and Christchurch in mid-2024, with two more properties slated to open in 2025.
Lodging
FEBRUARY 20, 2024
DALLAS, Texas—The commercial real estate lending market demonstrated signs of stabilization at the end of 2023, with borrowing costs appearing to have peaked, even as transaction activity remains subdued, according to the latest research from CBRE. The CBRE Lending Momentum Index, which tracks the pace of CBRE-originated commercial loan closings in the United States, increased by 1.0 percent from Q3 2023—marking the first quarterly increase since Q1 2022.
Skift Blog
FEBRUARY 20, 2024
Skift Take: Saudi Arabia is investing billions into its tourism ecosystem. How can partners get involved? In this episode of the Skift Travel Spotlight podcast, executives from Riyadh Air and Dida Travel discuss investments in the nation’s travel infrastructure.
Hotel Financial Coach Blog
FEBRUARY 18, 2024
Financial Leadership series, LIVE in person for the first time! Join us for a full day of insightful and impactful training for your teams to Fast Track their financial literacy. Hosted by acclaimed industry expert and hospitality coach, David Lund, author of the best selling industry book, The Prosperous Hotelier. This course is a unique […] The post BCHA & David Lund, The Hotel Financial Coach, are excited to bring you our Fast Track Your Future LIVE – Financial Leadership series!
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Hotel Management
FEBRUARY 18, 2024
Salter Brothers will debut its global brand Ardour Hotels and Estates at its newly acquired South Australia property , Kingsford The Barossa, in the third quarter of 2024. Announcing settlement of the acquisition on Monday February 19, Salter Brothers said Ardour’s brand story of ‘Celebrated Luxury” strongly aligns with the property, which will be known as Ardour Kingsford Barossa.
Lodging
FEBRUARY 21, 2024
There are numerous barriers to hotel ownership—like industry awareness, access to capital, and market knowledge—causing groups of entrepreneurs to be underrepresented in hospitality. To create spaces that encourage, promote, and assist these groups in becoming hoteliers, Wyndham Hotels & Resorts created two programs: Women Own the Room and BOLD (Black Owners and Lodging Developers).
Skift Blog
FEBRUARY 22, 2024
Skift Take: Accor's top boss said during a Thursday earnings call that the hotel group will benefit as the middle class expands in India and beyond in the next several years.
Hotel Business
FEBRUARY 22, 2024
According to SOCi Inc. ‘s AI Marketing Transformation Index, Part IV, 52% of U.S. digital marketing professionals list privacy as their top concern regarding the adoption of artificial intelligence (AI) for hotels. SOCi’s commissioned study of more than 300 digital marketers provides further understanding of AI utilization in marketing and future plans for its use.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Hotel Management
FEBRUARY 20, 2024
Ahead of the inaugural AHICE South East Asia, which takes place in Singapore on February 27-29, JLL Hotels and Hospitality Group CEO APAC, Nihat Ercan, discusses the latest developments in hospitality across the region. In 2023, two consistent headlines emerged. Firstly, the headwinds faced by the commercial real estate industry attracted substantial attention.
Lodging
FEBRUARY 22, 2024
WASHINGTON—The U.S. hotel industry reported lower performance results month over month, according to January 2024 data from CoStar. January 2024 Percentage change from January 2023: Occupancy: 51.9 percent (down 1.7 percent)ADR: $146.33 (up 2.7 percent)RevPAR: $75.99 (up 0.9 percent) Among the Top 25 Markets, Oahu Island experienced the highest occupancy level (79.0 percent), which was up 6.2 percent year over year.
Skift Blog
FEBRUARY 22, 2024
Skift Take: With fraud a substantial problem in online travel these days, Airbnb is undertaking the mammoth task of trying to verify listings. The process is easier for professional hosts.
eHotelier
FEBRUARY 23, 2024
Managing a profitable hotel requires a careful eye on your inventory. You don’t want to sell your rooms too early at reduced rates because such spillage can drain your revenue. However, spoilage, overbooking, and overselling can also wreck your profits.
Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Hotel Management
FEBRUARY 22, 2024
Almost a year on from China’s reopening to the world, The Peninsula Beijing General Manager, Cameron Cundle, spoke to Ruth Hogan about the recovery of travel, debunking preconceptions among travellers, and rooting the guest experience in cultural connection. Cameron, you joined The Peninsula Beijing in September 2022, when China’s borders were closed to the world.
Lodging
FEBRUARY 23, 2024
WASHINGTON—U.S. hotel performance increased from the previous week, while year-over-year comparisons remained mixed, according to CoStar’s latest data through Feb. 17, 2024. U.S. Hotel Performance February 11-17, 2024 Percentage change from comparable week in 2023:Occupancy: 59.2 percent (down 2.5 percent)ADR: $162.24 (up 4.2 percent)RevPAR: $96.10 (up 1.6 percent) Among the Top 25 Markets, Boston (up 14.6 percent to 64.7 percent) and New Orleans (up 14.6 percent to 75.7 percent) matched for the
Skift Blog
FEBRUARY 19, 2024
Skift Take: Taking place in Delhi on March 19-20, Skift India Summit will be the premier destination for insightful discussions, networking opportunities, market trend insights and inspiration that will empower industry professionals to stay ahead in the region’s ever-evolving landscape.
eHotelier
FEBRUARY 22, 2024
Rostering staff in tourism and hospitality can be complex, due to the variety of working hours, shifts, award conditions and staff budgets The future belongs to those who recognize the transformative potential of rostering in elevating guest experiences, optimizing operational efficiency, and driving financial performance.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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