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This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateway. __ Artificial Intelligence (AI) is not just a new guest at the hospitality party—it’s quickly becoming part of the main event, transforming every aspect of the […] The post Harnessing the Magic of AI: Transforming Hotel Teams into Brand Ambassadors appeared first on Are Morch, Digita
Managing bookings across multiple channels has become a core part of running a successful hospitality business. From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. Choosing the best channel manager isn't just about convenience. It can directly impact revenue, guest satisfaction, and your ability to scale.
Knowing that gift vouchers are an invaluable addition to the bottom line, it is worthwhile to simplifying their path-to-purchase and redemption process. In this blog we highlight some best practices for user experience and user interactions when it comes to inspiring guests to buy gift vouchers and redeeming it. A seamless interaction pathway can be hugely beneficial for the hotel through increased revenue and improved loyalty.
What is hospitality leadership? Hospitality leadership is a management approach used by hospitality industry professionals to guide their teams and enhance guest experiences. What does a hospitality team leader do? Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Hotel Designs A Missoni and Ritz-Carlton partnership hits the beachfront in Bali A Missoni and Ritz-Carlton partnership hits the beachfront in Bali Missoni has stylishly unveiled its latest Missoni Resort Club project in collaboration with The Ritz-Carlton, transforming the exclusive beachfront at The Ritz-Carlton, Bali into the iconic Missoni Resort Club… Iconic Italian design meets the elegance of The Ritz-Carlton on Bali’s beachfront – through this collaboration the renowned Italian fas
Ever wondered why some hotels consistently outperform their competitors, even in challenging market conditions? The secret often lies in their ability to master market segmentation - a strategy that's becoming increasingly crucial in today's diverse hospitality landscape. Successful hotels focus on understanding and serving specific guest segments instead of trying to be everything to everyone.
Discover the latest in luxe, eco-friendly, and wellness-focused hotel bathroom amenities with new collections from Eco-Boutique, Lalique, and Naturals Remedies. In an age where eco-consciousness is essential, it’s rare to find brands that effortlessly blend luxury with sustainability. Enter Eco-Boutique, Lalique and Naturals Remedies — 3 of the latest collections from ADA Cosmetics, now available in Australia exclusively from Swisstrade, that are transforming the guest experience in hotels aroun
Discover the latest in luxe, eco-friendly, and wellness-focused hotel bathroom amenities with new collections from Eco-Boutique, Lalique, and Naturals Remedies. In an age where eco-consciousness is essential, it’s rare to find brands that effortlessly blend luxury with sustainability. Enter Eco-Boutique, Lalique and Naturals Remedies — 3 of the latest collections from ADA Cosmetics, now available in Australia exclusively from Swisstrade, that are transforming the guest experience in hotels aroun
What is a hotel franchise? A hotel franchise is a business model where an independent hotel owner operates under the brand and management system of an established hotel chain. In exchange for fees, the franchisor provides access to brand recognition, marketing resources, reservation systems, and operational support. Franchising a hotel offers a powerful way to grow your business, boost visibility, and leverage established brand support.
There are dozens of touchpoints throughout the guest journey that have the opportunity to be made contactless. From checking in online to ordering room service off a mobile app or messaging housekeeping to request extra towels. With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams.
You don’t buy a Rolls-Royce for its technical spec. You buy it because owning a Rolls-Royce fulfils a deep emotional desire; because it offers prestige and exclusivity and makes you feel incredible. Visit the Rolls-Royce website and you won’t easily find specs and prices. What you’ll find are stories. Emotionally driven narratives that stir desire and curiosity and make readers feel what it’s like to look at, drive, and own a luxury vehicle.
DALLAS, Texas—Ashford Hospitality Trust, Inc. announced the conversion of the 226-room Le Pavillon Hotel in New Orleans, Louisiana, to a Tribute Portfolio property. Marriott’s Tribute Portfolio is a global brand of independent hotels drawn together by their design and social scenes. The property recently completed a $19 million renovation, which included exterior work, upgrading the restaurant, guestrooms, guest bathrooms, corridors, and hotel lobby bar.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Running a hotel has always been about creating memorable experiences, but let’s face it things have gotten a lot more demanding. Today, guests expect quicker service, smarter solutions, and a level of personalization that can feel overwhelming, especially if you’re managing a smaller property. That’s where artificial intelligence (AI) comes in.
Accor is confident of continued growth in the Pacific region in 2025 following a successful year that saw important openings, significant signings, advancements in sustainability and record-breaking concerts at Accor Stadium. Reflecting on 2024 at Hotel Woolstore 1888, Sydney – a recent addition to the Handwritten Collection – on Wednesday, Accor Pacific Chief Operating Officer PM&E, Adrian Williams, told media it was an “extraordinary year” and that he is confident of continued growth in 20
Question for Our Hotel Marketing Expert Panel What are the top tips and best practices for hotels to collect data in order to deliver personalised guest experiences? How can hotels handle data privacy? (Question by Michael J. Goldrich) Our Marketing Expert Panel Michael J. Goldrich - Founder & The post Data Collection Tips for Delivering Personalised Guest Experiences appeared first on Revfine.com.
Strong loyalty programs help hotel brands lower customer acquisition costs, increase direct-to-consumer access, and offset occupancy shortfalls during shoulder periods and weaker economic conditions. After analyzing publicly available data from five large hotel companies, we found that while growth in several key metrics slowed in 2023, loyalty members’ overall contribution to occupancy increased, though marginal contribution per member contracted.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
VICTORIA — Accent Inns Inc. has been named among the winners for Canada’s Most Admired Corporate Cultures for 2024, which celebrates the importance of culture and the impact it can have on growth and performance. The hospitality group, which includes Accent Inns, Hotel Zed and ROAR restaurant, has found success driven by its crusade for happier workplaces within the hospitality and the company’s “Leading with Love” philosophy.
Marriott is set to tap into Adelaide’s growing MICE market with the recent opening of four dedicated event spaces at its city centre hotel. Located within the historic GPO building, the hotel’s events offering span a total of 762 sqm and can cater for parties ranging between 20 to 250 people. Sir Charles Todd Ballroom The pillarless Sir Charles Todd Ballroom – named after the creator of the Overland Telegraph Line – spans 295 sqm, with a vertical sound absorbing partitioning system offering a fl
In the last five years, there has been an unprecedented rush to new technologies in hospitality such as AI integration and fully automated customer service but often this overlooks if that is what guests want. With many of these trends only focusing on the business and operational needs of the hotelier, their implementation may not be the best thing for consumers.
Sage Hospitality Group has added Hotel Alpenrock Breckenridge, Curio Collection by Hilton, in Breckenridge, CO, to its hotel portfolio. Positioned steps from Peak 9’s QuickSilver Super 6 Chairlift, the 205-key property debuts a top-to-bottom renovation. Sage is managing the property, including a signature restaurant and cocktail bar. Daniel del Olmo, president, Sage Hospitality Group, said “We are thrilled to enter the Rocky Mountains with this fantastic property, as Hotel Alpenrock represents
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Hotel Designs New 2025 openings announced for The Social Hub New 2025 openings announced for The Social Hub The Social Hub is preparing to open three new hubs in early 2025 as it continues its rapid growth across Europe taking it’s portfolio to 21 across 19 cities… Hybrid hospitality brand The Social Hub will make its first entry into the Portuguese market and double its footprint in Italy amid plans to open three new hubs in early 2025 in Porto, Florence, and Rome.
Close to 1000 industry leaders are set to gather at Sydney’s International Convention Centre this evening to celebrate the brightest stars of the hotel industry at the 22 nd annual HM Awards for Hotel and Accommodation Excellence, sponsored by Sealy Posturepedic. Widely regarded as the industry’s night of nights, the event returns to the ICC Sydney for the first time since 2019 to celebrate its people, the projects they’ve worked on, stellar properties and groups.
WASHINGTON—American Hotel & Lodging Association (AHLA) Chief Operating Officer and Senior Executive Vice President Kevin Carey has been appointed to the Small Business Administration’s (SBA) Small Business Lending Advisory Council. The new council will provide information, advice, and recommendations to the SBA administrator on issues related to the availability of capital for small businesses, including in underserved communities; offer input to proposed small business lending practices; an
GraceSoft , Urban Park Hotel Collection and LodgeTender have integrated their portfolios to form what they call the largest independent hotel service and membership network, serving more than 2,000 independent hotels across the globe. The alliance offers advanced hotel management technology, revenue optimization and specialized consulting, and a non-franchise membership brand “empowering independent hoteliers to thrive in a competitive landscape.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Hotel Designs Refurbed and rebranded – Meliá La Palma opens its doors Refurbed and rebranded – Meliá La Palma opens its doors Situated in La isla Bonita, Meliá La Palma has opened its doors following a major refurbishment and rebrand, joining the Meliá Hotels & Resorts portfolio… The tranquil waters of the Atlantic and the volcanic paradise of La Isla Bonita provide the backdrop for the new Meliá La Palma.
Capstone Hotel Management has been appointed to manage a 29-room historic boutique hotel in Cambridge that has been meticulously restored by owners Gerry Westenberg and Jo Pannell. The Clements Hotel, named after Archibald Clements, who built the original Masonic hotel in 1866, was later destroyed by fire and rebuilt in 1911. The reimagined hotel, inspired by London’s prestigious Claridge’s hotel, is slated to open in early 2025.
TALLAHASSEE—Aloft Tallahassee Downtown announced that it has recently completed a multi-million-dollar renovation, refreshing the hotel’s communal spaces and 162 guestrooms. Located on North Monroe Street, the pet-friendly hotel provides access to Florida’s Capitol Building, Florida Agricultural & Mechanical University, and Florida State University.
Five Star Group , a private commercial real estate investment, development and management firm focused on Southeastern hospitality projects, has appointed Kimberly Rowell as EVP of Five Star Hospitality Management. Additionally, Dream Capital , Five Star’s affiliated full-service commercial real estate investment firm that sponsors and co-invests in projects across multiple states and segments, has named Justin Patel senior associate, investments and asset management.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Hotel Designs Live from HIX: Colour Archaeology with LAUFEN Live from HIX: Colour Archaeology with LAUFEN At HIX 2024, LAUFEN presents Colour Archaeology, a collaborative exhibition showcasing a historically inspired colour palette for authentic hotel bathrooms… HIX 2024 visitors are being invited to experience LAUFEN ‘s Colour Archaeology in meticulously curated room settings, on Stand 6 at London’s BDC.
United has reported bookings to European destinations are up nearly 30% compared to 2019 and up almost 10% versus last year, as more Americans opt to spend their holiday dollars on experiences. According to a recent Deloitte survey, consumer spending on holiday experiences is expected to rise 16% this year, while spending on physical gifts remain flat.
DENVER, Colorado—Sage Hospitality Group announced that it has welcomed Hotel Alpenrock Breckenridge, Curio Collection by Hilton to its hotel portfolio. Positioned by Peak 9’s QuickSilver Super 6 Chairlift, the reimagined 205-key property combines slope-side convenience with mountain lifestyle. Following a top-to-bottom renovation, the hotel will introduce an upscale lifestyle property to the area.
Kevin Carey , COO/senior EVP, American Hotel & Lodging Association (AHLA), has been appointed to the Small Business Administration ’s (SBA) Small Business Lending Advisory Council. The new council will provide information, advice and recommendations to the SBA administrator on issues related to the availability of capital for small businesses, including in underserved communities; offer input to proposed small business lending practices; and help address obstacles to small business lending.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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