Lodging

JUNE 20, 2023

Today’s hospitality markets have new challenges to overcome—especially resorts. No sooner have they begun to regain market share in a post-pandemic world when an economic recession is causing guests to become more cautious of where and when they spend their money and time. The good news is that they continue to spend. According to American Express Global Business, during the third quarter of 2022, business travel reached 71% of pre-pandemic levels.

Market Share

Skift Blog

JUNE 21, 2023

Skift Take: Frenemy relationships have a storied history in the push and pull of the travel industry. Tripadvisor's relationship with Google seems to have improved, and there are probably several areas where they might collaborate further.

Travel

Hotel Management

JUNE 22, 2023

Securing the right people to run a hotel is no mean feat, particularly in today’s competitive environment. But according to Mondrian Singapore Duxton General Manager Robert C. Hauck, there’s no “special formula”. And “the right people” aren’t always the most experienced. “It’s not rocket science,” he told HM. “In Singapore, like everywhere, it’s difficult to get people because not many people want to work in the industry anymore.

Hiring

Anthony Cole Training

JUNE 23, 2023

There is no greater benefit than hearing from a client how they are implementing a sales development program in their bank and their culture. We recently had the benefit of 45 minutes of input from one of our valued banking clients and learned how they are building their team of successful, relationship building bankers.

Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

Sales

Lodging

JUNE 19, 2023

Based on our February 2023 Hotel Horizons report, CBRE reports that total hotel revenue for the average U.S. hotel returned to pre-COVID levels in 2022. This occurred even though the average occupancy for U.S. hotels is not expected to exceed 2019 levels until 2026. With occupancy levels lagging during the post-COVID recovery and guest counts depressed, hotel owners and operators have had to look for alternative sources of revenue beyond the rental of guestrooms to […] The post Parking Pro

Occupancy

Skift Blog

JUNE 23, 2023

Skift Take: The FAA is not only short air traffic controllers, but also a plan to staff back up.

Are Morch

JUNE 19, 2023

The way that firms conduct their operations is undergoing a revolutionary transformation as the digital age dawns. These digital transformations are changing how businesses connect with their employees as well as how they do business with customers. These developments have broad repercussions that affect every aspect of operations for industries that depend on top-notch customer […] The post Unveiling the Transformative Influence of the Digital Employee Experience Market on the Future of W

Marketing

Lodging

JUNE 23, 2023

Coming up on its five-year anniversary, BWH Hotel Group’s boutique Aiden brand continues to gain momentum with 21 properties open and a robust development pipeline that is projected to at least double the portfolio within the next two years. In fact, there are roughly 50 Aiden hotels in various phases of development globally, according to Brad LeBlanc, SVP and chief development officer, BWH Hotel Group.

Pipeline

Skift Blog

JUNE 22, 2023

Skift Take: Travel bargain hunters are a fickle bunch, visiting more than two dozen websites on average before they book. Booking.com and its rivals spend billions annually to woo those travelers who wouldn't otherwise click over to their platforms.

Market

Hotel Management

JUNE 20, 2023

The Hongkong and Shanghai Hotels, Limited, is introducing its latest luxury hotel offering under The Peninsula brand this September with the soft opening of The Peninsula London. The newly-built hotel, located at the juncture of Hyde Park Corner and Wellington Arch, has been designed to embody “the finest British craftsmanship”, according to the owner and operator.

Retail

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

Sales

Social Hospitality

JUNE 19, 2023

Facebook is one of the most popular social media platforms out there, and a fantastic platform marketers can use to target content for a defined audience. Are you familiar with account-based marketing (ABM)? ABM involves using personalized campaigns designed to target specific accounts within a market. Whether you’re a retail store or one of the top mobile app development companies, you can also build an ABM strategy that lets you focus on specific accounts and market segments.

Marketing

Lodging

JUNE 22, 2023

Hard Rock Hotel New York named David Salcfas general manager. Salcfas joins the property after a career with Marriott International where he made an impact on the company as an Executive Committee member across 16 hotels and five brands. The Biltmore Los Angeles, part of Millennium Hotels & Resorts, appointed Tiffany Zimmer-Penton as general manager of the property.

General Manager

Skift Blog

JUNE 19, 2023

Skift Take: Legacy wouldn't last unless there was community support, and also that tourism has a multiplier effect on jobs and livelihoods. After all, there’s no greater motivation than protecting one's heritage.

Tourism

Hotel Management

JUNE 20, 2023

Sydney-born Public Hospitality Group is perhaps best known for its thriving network of pubs and bars, which includes the likes of The Norfolk Hotel and Maybe Sammy, but over the last 12 months, the business has been investing heavily in its accommodation offering, giving rise to a growing portfolio of boutique lifestyle hotels. “It started with those more traditional pubs where we’ve elevated the food beverage offering and, in some cases, where there’s been those extra floors above,

Business

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

Hospitality

Hotel Financial Coach Blog

JUNE 18, 2023

Click on image to learn more 🔊 Listen to Post Here is the scenario You finally have a full-blown accounting policy manual in place. It has taken several months and a lot of work, but it is done. Something to be proud of indeed! But, wait a minute, it seems like no one knows about these policies and whenever you speak about such and such internal control not being followed, you get the deer in the headlights look.

Hospitality

Lodging

JUNE 20, 2023

In April, Hyatt joined the ranks of hotel companies expanding into the extended-stay space with the launch of its newest select-service brand, Hyatt Studios. LODGING caught up with Jim Chu, chief growth officer at Hyatt, to learn how the brand came to be and the types of guests Hyatt is aiming to attract. Chu said the company conceived Hyatt Studios after identifying a need among hotel developers and World of Hyatt loyalty members for a […] The post Extending Stays: Hyatt Launches First Up

Branding

Skift Blog

JUNE 19, 2023

Skift Take: Saudi Arabia is being extra cautious, leaving absolutely nothing to chance while attempting to give its global image a makeover.

Tourism

Hotel Management

JUNE 22, 2023

Marriott International has introduced the first Spa by JW concept in Australia and New Zealand at luxury Surfers Paradise hotel JW Marriott Gold Coast Resort and Spa. The 2500 sqm spa, which opened on Wednesday July 12, complements the hotel’s AU$35 million transformation. “As we’ve watched the world re-open from the challenges of the past few years, it is an exciting time for us at JW Marriott Gold Coast Resort and Spa to finally reveal this long-awaited chapter of our renovation and welcome ba

General Manager

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Hotel Business

JUNE 20, 2023

Chef Joshua Cain, the Caribe Royale Orlando’s executive pastry chef, is changing the game for hotel pastry chefs. He’s revamped the resort’s pastry and chocolate program, following Caribe Royale’s $140-million reimagination, and just recently, he competed as a contestant on the Food Network’s “Spring Baking Championship.” Soon, he will be launching hands-on chocolate programming he’s designed for the resort’s Chocolate Room.

Hotels

Lodging

JUNE 21, 2023

Armed with a brand known for leaving the light on for guests, G6 Hospitality LLC is now shining the light on its new leader. And while Julie Arrowsmith’s path to the C-suite may have been unconventional, she is making it all add up. Arrowsmith—who was elevated from CFO to president/CFO in August—took on the CEO responsibilities in January when longtime CEO Rob Palleschi departed and she was named president & interim CEO.

Hospitality

Skift Blog

JUNE 20, 2023

Skift Take: Early in the pandemic, a bunch of property managers handling multi-family buildings went out of business. Many vacation rental property managers have recently faced a softer reckoning, but an inflection point nonetheless.

Management

Hotel Management

JUNE 20, 2023

Disney Cruise Line has announced a new season of cruises coming to the shores of Australia and New Zealand from October 2024 through February 2025. Returning by popular demand, Disney Magic at Sea will bring enchantment and cherished Disney friends to local shores for a special season of two- to seven-night cruises, sailing from Sydney, Melbourne and Brisbane, Australia, and Auckland, New Zealand on board the Disney Wonder.

Dining

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

Management

Hotel News Resource

JUNE 20, 2023

I’m Fredrik Odeen, Innovation Program Director for Corporate Strategy at Amadeus. I recently had a conversation with Julie Shainock, Global Leader for the Travel and Transportation Industry at Microsoft to get to the bottom of the biggest questions on everybody’s mind.

Travel

Lodging

JUNE 22, 2023

NEW YORK—At the 45th Annual NYU International Hospitality Industry Investment Conference, NYU School of Professional Studies Jonathan M. Tisch Center of Hospitality and Ernst & Young LLP (EY US) presented findings from the NYU and EY 2023 Hospitality Executive Financial Survey. The NYU SPS Tisch Center and EY US gleaned responses from chief financial officers at 30 leading travel and hospitality companies for the survey.

Hospitality

Skift Blog

JUNE 23, 2023

Skift Take: Today's edition of Skift's daily podcast looks closer at extreme luxury adventure trips, hotels' AI labors solution, and Bhutan's push for longer tourist visits.

Travel

Hotel Management

JUNE 20, 2023

Qa ntas has resumed seasonal flights direct from Perth to Rome, marking the return of the popular route for the second year running in time for the European summer, with flights also set to operate in 2024. The flights will operate three days per week with the airline’s Boeing 787 Dreamliner aircraft until 3 October 2023, offering more than 22,000 seats between Australia and Italy over a four-month period.

Tourism

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

Sales

Hotel News Resource

JUNE 19, 2023

Article - Major Concert Tours Seem to Be Boosting Hotel Performance All Around the World - A look at how Beyoncé's Renaissance World Tour has impacted Europe hotel performance

Hotels

Lodging

JUNE 23, 2023

SAN DIEGO—Hilton San Diego Gaslamp Quarter is excited to announce the completion of its $22.5 million renovation project. The remodeled full-service hotel is for both business and leisure travelers and has a new restaurant concept, Wild Hare Bar Garden. Design firm waldrop+nichols studio created the property’s new aesthetic. The 286 guestrooms, lofts, and suites, are designed with new furnishings.

Services

Skift Blog

JUNE 21, 2023

Skift Take: Digital ticketing solutions for tours and attractions are seeing sports events emerge as a winning category for customer engagement as travelers continue to plan around bucket-list events.

Events

Hotel Management

JUNE 20, 2023

A generation of talented leaders are rising through the ranks of the accommodation industry and striving for better outcomes for employees and guests. M3 Property Senior Valuer – Specialised Assets, Hannah Vale, spoke to HM about her start in the hotels industry and the change she would like to see in the future. How did you get started in the industry and what led you to your current role.

Accommodation

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

Hospitality