Sat.Apr 22, 2023 - Fri.Apr 28, 2023

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Walking Tours Incubator in Lower Manhattan Goes Beyond Cliched Excursions

Skift Blog

Skift Take: Scaling a walking tour experience in a famous city like New York isn't only about competing for the masses. It might sound counterintuitive, but five entrepreneurs chosen by the Alliance for Downtown New York will have to do the exact opposite to stand out.

Scale 345
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Why Data Matters When Recruiting People that Will Sell

Anthony Cole Training

Let’s talk about why data matters when recruiting people that WILL sell versus CAN sell. There is a big difference.

Sales 295
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Bringing Digital Entertainment Into Focus for Hoteliers

Lodging

As the digital entertainment journey continues to evolve within the hospitality space, hoteliers are faced with more complex decisions than ever before about exactly how to provide their guests with both a memorable and seamless experience. Whether you’re talking about live TV programming, streaming services or wifi networks, guest expectations have risen to new heights in a post-COVID environment where they demand their hotel technology meets or exceeds what they have at home.

Services 279
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Brisbane Airport calls United’s new Los Angeles flights a ‘mind blowing’ addition

Hotel Management

Brisbane Airport’s international flight capacity has received a major boost, with the announcement that United Airlines will commence brand new non-stop services from Los Angeles later this year , while ramping up its popular three-per-week service from San Francisco to a daily schedule. The move will see Brisbane once more have two carriers on the popular route to Los Angeles and provide a significant boost to travel between the destinations since Virgin Australia ceased widebody 777 services t

Services 246
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Portugal Notches Tourism Record in First Quarter

Skift Blog

Skift Take: Portugal's record tourism points to a strong summer ahead for the country and Europe, as the world sprints back to normal.

Tourism 342
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Hospitality Financial Leadership – Why Technology Has the Hotel Business Bootstrapped

Hotel Financial Coach Blog

Click on image to learn more 🔊 Listen to Post Bootstrapping is a statistical metric that uses random sample replacements. That definition is not for me, so bootstrapping also has a broader slang meaning that most people get. It means you are stuck or at least unable to take big strides to alleviate or remove the problem that is literally at your feet.

Business 162

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Secure your spot at future-focused hotel design conference, Design Inn

Hotel Management

Time is running out to secure your spot at leading hotel design conference, Design Inn Symposium, taking place at SkyCity Adelaide on Tuesday May 2. A must-attend event for hotel designers, architects, owners, and operators, Design Inn will delve into the future of hotel design and examine critical components of hospitality design, from lighting to energy efficiency.

Hotels 246
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Hyatt Is Buying Hotel Booking Site Mr and Mrs Smith for $66 Million

Skift Blog

Skift Take: This all about the luxury sector, as Hyatt gains the UK-based agency's 1 million higher-spending members and could double the number of boutique and luxury properties it offers.

Hotels 328
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The Importance of Content Marketing

Are Morch

In the world of digital marketing, content marketing has become an essential tool for businesses to reach their target audience and establish their brand identity. Content marketing involves creating and distributing valuable and relevant content that attracts and engages a specific target audience with the ultimate goal of driving profitable customer action.

Market 130
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Calculated Growth: Choice Hotels Annual Convention Showcases Momentum and Expansion Plans

Lodging

This week, Choice Hotels International is hosting its 67th Annual Convention at Mandalay Bay Resort & Casino, Las Vegas, bringing together more than 6,000 hotel owners, general managers, vendors, and Choice associates. LODGING was on hand to gather insights from Choice leadership on the company’s strong growth and performance across its many brands, which inspired the convention’s “unstoppable” theme.

Casinos 264
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Exclusive: Choice welcomes acquisitions expert to drive APAC growth

Hotel Management

Choice Hotels Asia-Pac has appointed experienced acquisition professional Trent Conroy as Director, Investment and Portfolio Growth. Conroy joins the business from KKR’s global consulting business Environmental Resource Management (ERM), where he spent the last four years in senior acquisitions roles. During this time, he led the acquisition of more than 20 diversely scaled businesses.

Pipeline 246
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Saudi Arabia Nearly Doubles UAE in Hotel Room Construction

Skift Blog

Skift Take: Destinations in the Middle East understand that to realize their very ambitious tourism goals, they need to create enough infrastructure. Little wonder then that Saudi Arabia is now racing ahead of United Arab Emirates to build more hotel rooms.

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How online reviews shape your hotel’s guest experience

eHotelier

The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.

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Hilton and HotelKey Create New Cloud-based Property Engagement Platform

Lodging

MCLEAN, Virginia—It’s 3 p.m. on a Monday at Homewood Suites Largo Washington D.C., arguably one of the busiest times for this hotel’s lobby. A guest, having checked in on Sunday, would like to inquire about dinner reservations. They approach the front desk. Although the hotel is at capacity, there is no line. The guest is welcomed personally by a smiling Hilton team member, who has time to ask about their preferences, dining style, and more […] The post Hilton and HotelKey Create New Cloud

Dining 264
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Veriu to open 90-key Punthill Sunshine in late 2024

Hotel Management

Veriu Group has commenced construction on a 90-apartment Punthill property in the Melbourne suburb of Sunshine which is slated to open late next year. At a sod-turning ceremony held on Wednesday April 26, Veriu Group Co-Founder Alex Thorpe, CEO Zed Sanjana and SMA Projects Developer, Martin Strode, were joined by local state and federal MPs, Sarah Connolly and Dr Daniel Mulino, and Brimbank City Councillors Sam David and Thomas O’Reilly.

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India Needs Entirely New Aviation Policy to Meet Its Powerhouse Potential: CAPA

Skift Blog

Skift Take: Though ambitious, CAPA's forecast for the Indian aviation sector is not totally outrageous. A new aviation policy may just be what the country needs.

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$1 Billion 60 Acre Vai Resort to Open 2024 in Glendale, Arizona

Hotel News Resource

Four Towers, Over 1100 Rooms, Suites + Villas, VAI music and entertainment venue featuring a $40 Million State-Of-The-Art Stage,12 Signature Restaurants, Konos Island and Beach Oasis, Luxury Spa, Nightclub Venue, Rides, Attractions, Curated Retail and Art Installations

Retail 122
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STR: Four World Regions Show Year-Over-Year Decline in Construction Activity

Lodging

LONDON—Each of the four world regions showed a year-over-year decline in hotel construction activity. Asia Pacific is closest to its 2022 comparable, according to March 2023 pipeline data from STR. March 2023 (changes in comparison with March 2022) were as follows: Europe Germany (34,030) and the United Kingdom (29,160) lead Europe in total rooms in construction.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Exclusive: inside East London’s stylish Mondrian Shoreditch

Hotel Management

Over the past decade, East London has truly come into its own and the area is home to some of the city’s best bars, restaurants and importantly, hotels, including Mondrian Shoreditch. James Wilkinson checks-in. When it comes to East London, the area is firmly the British Capital’s most happening place to be thanks to the fantastic amount of hospitality businesses – be they cafes, bars, restaurants or hotels – that are continuing to raise the bar.

Dining 234
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Hilton Teases a Long-Stay Apartment Hotel Brand to Debut Soon

Skift Blog

Skift Take: Prepare for Hilton to launch a long-stay apartment hotel brand. It's yet another move down into a more affordable segment by the operator.

Branding 306
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Top 5 most in-demand soft skills of 2023

eHotelier

Employers value skills over experience. By paying attention to in-demand soft skills, you can be sure to remain in-demand among employers.

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Understaffed Hotel? Get More ‘Hands on Deck’ With Key Control

Lodging

Although pandemic restrictions have loosened, ripple effects still cause staffing shortages across every industry. According to Stephanie Ferguson, director of global policy for the U.S. Chamber of Commerce, “The pandemic caused major disruption in America’s labor force. In 2021, more than 47 million workers quit their jobs in search of an improved work-life balance.

Hotels 262
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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SLH targets Australia and New Zealand for brand expansion

Hotel Management

Small Luxury Hotels of the World (SLH) is investing in its Australia and New Zealand (ANZ) operations after witnessing strong growth in the region last year. Following the recent additions of Islington Hotel in Tasmania, Chalets at Blackheath in New South Wales and The Carlin Hotel in New Zealand, the luxury travel brand has pinpointed Australia and New Zealand as priority markets for expansion in the Pacific region as it seeks to grow its global collection of over 520 hotels in more than 90 cou

Branding 147
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India Daily: Asia’s Top Source of Travelers in 2022 Was India

Skift Blog

Skift Take: Record aircraft orders show investor faith in the potential of India’s outbound tourism. The smartest destinations will warmly welcome to the rising wave of Indian travelers. Easing visas is one key step (hint, hint).

Travel 300
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The importance of branding in the hotelier industry: 2023 guide

eHotelier

Creating a brand in the hotelier industry is a journey that requires time, energy, thought, and money invested. However, if done properly, it's a process that gives back.

Branding 116
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Toward PMS Perfection: Property Management System Vendors Strive to Enhance Flexibility and Functionality

Lodging

Industrial technology has a long history of maximizing productivity while minimizing the workers and time needed to deliver the results. Partly due to its role in helping to meet the labor shortage via the digitization and automation of many tasks, the PMS (property management system) has become one of the most critical tools in the hotelier’s arsenal.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Michael Johnson meets with Federal Treasurer ahead of 2023 Budget

Hotel Management

Tourism Accommodation Australia CEO and interim CEO of the Accommodation Association, Michael Johnson has raised a number of pressing issues affecting the accommodation sector in pre-Budget talks with Federal Treasurer Jim Chalmers. Johnson, who has been appointed to lead a united industry body, Accommodation Australia when it launches in the coming months, met with the Treasurer and other business leaders at Sydney’s Park Hyatt on Thursday to talk next steps in the accommodation industry recove

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Major Cities Value Tourism More as Office Vacancies Remain High

Skift Blog

Skift Take: Large urban destinations will soon find the downfall of the Monday-to-Friday office schedule is actually at the very least a mixed blessing for their tourism sectors.

Tourism 299
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Swissôtel Resort to Open 2008 in Malaysia's Genting Highlands

Hotel News Resource

Swissôtel Genting Highlands, located at an altitude of 3,000 feet, will be part of King's Park, in Genting Highlands, a development by Highlands ParkCity, in partnership with Yuk Tung Group and CrownHie Estate Malaysia.

Resorts 115
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Bohemian Meets Brutalism at IHG’s New Boutique Property

Lodging

Opened in February, Yours Truly DC represents the Americas debut of IHG Hotels & Resorts’ Vignette Collection, the newest brand in IHG’s Luxury & Lifestyle portfolio. Located within Washington’s Dupont Circle, Yours Truly DC exemplifies the brand’s concept of unexpected guest experiences, known as “Memorable Rituals.” For example, guests can curate the soundtrack to their stay at El Donut Shoppe, an outpost of the Orlando-based record store located off the hotel’s lobby.

Resorts 246
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i