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Skift Take: Scaling a walking tour experience in a famous city like New York isn't only about competing for the masses. It might sound counterintuitive, but five entrepreneurs chosen by the Alliance for Downtown New York will have to do the exact opposite to stand out.
As the digital entertainment journey continues to evolve within the hospitality space, hoteliers are faced with more complex decisions than ever before about exactly how to provide their guests with both a memorable and seamless experience. Whether you’re talking about live TV programming, streaming services or wifi networks, guest expectations have risen to new heights in a post-COVID environment where they demand their hotel technology meets or exceeds what they have at home.
Brisbane Airport’s international flight capacity has received a major boost, with the announcement that United Airlines will commence brand new non-stop services from Los Angeles later this year , while ramping up its popular three-per-week service from San Francisco to a daily schedule. The move will see Brisbane once more have two carriers on the popular route to Los Angeles and provide a significant boost to travel between the destinations since Virgin Australia ceased widebody 777 services t
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Click on image to learn more 🔊 Listen to Post Bootstrapping is a statistical metric that uses random sample replacements. That definition is not for me, so bootstrapping also has a broader slang meaning that most people get. It means you are stuck or at least unable to take big strides to alleviate or remove the problem that is literally at your feet.
To maintain a secure and safe environment for guests and employees, general managers should establish a “culture of safety,” where all staff understand the importance of keeping guests and coworkers safe through attentiveness to any potential issues. This culture must extend through the entire organization, especially into HR and management, through open-door policies and proper de-escalation and crisis training.
To maintain a secure and safe environment for guests and employees, general managers should establish a “culture of safety,” where all staff understand the importance of keeping guests and coworkers safe through attentiveness to any potential issues. This culture must extend through the entire organization, especially into HR and management, through open-door policies and proper de-escalation and crisis training.
Time is running out to secure your spot at leading hotel design conference, Design Inn Symposium, taking place at SkyCity Adelaide on Tuesday May 2. A must-attend event for hotel designers, architects, owners, and operators, Design Inn will delve into the future of hotel design and examine critical components of hospitality design, from lighting to energy efficiency.
Skift Take: This all about the luxury sector, as Hyatt gains the UK-based agency's 1 million higher-spending members and could double the number of boutique and luxury properties it offers.
In the world of digital marketing, content marketing has become an essential tool for businesses to reach their target audience and establish their brand identity. Content marketing involves creating and distributing valuable and relevant content that attracts and engages a specific target audience with the ultimate goal of driving profitable customer action.
This week, Choice Hotels International is hosting its 67th Annual Convention at Mandalay Bay Resort & Casino, Las Vegas, bringing together more than 6,000 hotel owners, general managers, vendors, and Choice associates. LODGING was on hand to gather insights from Choice leadership on the company’s strong growth and performance across its many brands, which inspired the convention’s “unstoppable” theme.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Choice Hotels Asia-Pac has appointed experienced acquisition professional Trent Conroy as Director, Investment and Portfolio Growth. Conroy joins the business from KKR’s global consulting business Environmental Resource Management (ERM), where he spent the last four years in senior acquisitions roles. During this time, he led the acquisition of more than 20 diversely scaled businesses.
Skift Take: Destinations in the Middle East understand that to realize their very ambitious tourism goals, they need to create enough infrastructure. Little wonder then that Saudi Arabia is now racing ahead of United Arab Emirates to build more hotel rooms.
The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.
MCLEAN, Virginia—It’s 3 p.m. on a Monday at Homewood Suites Largo Washington D.C., arguably one of the busiest times for this hotel’s lobby. A guest, having checked in on Sunday, would like to inquire about dinner reservations. They approach the front desk. Although the hotel is at capacity, there is no line. The guest is welcomed personally by a smiling Hilton team member, who has time to ask about their preferences, dining style, and more […] The post Hilton and HotelKey Create New Cloud
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Veriu Group has commenced construction on a 90-apartment Punthill property in the Melbourne suburb of Sunshine which is slated to open late next year. At a sod-turning ceremony held on Wednesday April 26, Veriu Group Co-Founder Alex Thorpe, CEO Zed Sanjana and SMA Projects Developer, Martin Strode, were joined by local state and federal MPs, Sarah Connolly and Dr Daniel Mulino, and Brimbank City Councillors Sam David and Thomas O’Reilly.
Skift Take: Though ambitious, CAPA's forecast for the Indian aviation sector is not totally outrageous. A new aviation policy may just be what the country needs.
Four Towers, Over 1100 Rooms, Suites + Villas, VAI music and entertainment venue featuring a $40 Million State-Of-The-Art Stage,12 Signature Restaurants, Konos Island and Beach Oasis, Luxury Spa, Nightclub Venue, Rides, Attractions, Curated Retail and Art Installations
LONDON—Each of the four world regions showed a year-over-year decline in hotel construction activity. Asia Pacific is closest to its 2022 comparable, according to March 2023 pipeline data from STR. March 2023 (changes in comparison with March 2022) were as follows: Europe Germany (34,030) and the United Kingdom (29,160) lead Europe in total rooms in construction.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Over the past decade, East London has truly come into its own and the area is home to some of the city’s best bars, restaurants and importantly, hotels, including Mondrian Shoreditch. James Wilkinson checks-in. When it comes to East London, the area is firmly the British Capital’s most happening place to be thanks to the fantastic amount of hospitality businesses – be they cafes, bars, restaurants or hotels – that are continuing to raise the bar.
Although pandemic restrictions have loosened, ripple effects still cause staffing shortages across every industry. According to Stephanie Ferguson, director of global policy for the U.S. Chamber of Commerce, “The pandemic caused major disruption in America’s labor force. In 2021, more than 47 million workers quit their jobs in search of an improved work-life balance.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Small Luxury Hotels of the World (SLH) is investing in its Australia and New Zealand (ANZ) operations after witnessing strong growth in the region last year. Following the recent additions of Islington Hotel in Tasmania, Chalets at Blackheath in New South Wales and The Carlin Hotel in New Zealand, the luxury travel brand has pinpointed Australia and New Zealand as priority markets for expansion in the Pacific region as it seeks to grow its global collection of over 520 hotels in more than 90 cou
Skift Take: Record aircraft orders show investor faith in the potential of India’s outbound tourism. The smartest destinations will warmly welcome to the rising wave of Indian travelers. Easing visas is one key step (hint, hint).
Creating a brand in the hotelier industry is a journey that requires time, energy, thought, and money invested. However, if done properly, it's a process that gives back.
Industrial technology has a long history of maximizing productivity while minimizing the workers and time needed to deliver the results. Partly due to its role in helping to meet the labor shortage via the digitization and automation of many tasks, the PMS (property management system) has become one of the most critical tools in the hotelier’s arsenal.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Tourism Accommodation Australia CEO and interim CEO of the Accommodation Association, Michael Johnson has raised a number of pressing issues affecting the accommodation sector in pre-Budget talks with Federal Treasurer Jim Chalmers. Johnson, who has been appointed to lead a united industry body, Accommodation Australia when it launches in the coming months, met with the Treasurer and other business leaders at Sydney’s Park Hyatt on Thursday to talk next steps in the accommodation industry recove
Skift Take: Large urban destinations will soon find the downfall of the Monday-to-Friday office schedule is actually at the very least a mixed blessing for their tourism sectors.
Swissôtel Genting Highlands, located at an altitude of 3,000 feet, will be part of King's Park, in Genting Highlands, a development by Highlands ParkCity, in partnership with Yuk Tung Group and CrownHie Estate Malaysia.
Opened in February, Yours Truly DC represents the Americas debut of IHG Hotels & Resorts’ Vignette Collection, the newest brand in IHG’s Luxury & Lifestyle portfolio. Located within Washington’s Dupont Circle, Yours Truly DC exemplifies the brand’s concept of unexpected guest experiences, known as “Memorable Rituals.” For example, guests can curate the soundtrack to their stay at El Donut Shoppe, an outpost of the Orlando-based record store located off the hotel’s lobby.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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