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Things are looking up. Having survived some of the most challenging years in the history of hospitality, hoteliers around the world are seeing a robust global travel recovery this year. by Francisco Pérez-Lozao Rüter, President, Hospitality, Amadeus Originally published to the Amadeus newsroom According to Amadeus’ Demand360® data, global hotel occupancy reached 67% in H1 2023, just 3 percentage points below the 70% figure from the same time in 2019.
Excerpt from Objective Management Group’s recent webinar on The Data Behind Sales Managers of Elite Teams. The third chapter of this guide addresses a fundamental question: What qualities matter most for building an elite team. Through a deep analysis of sales evaluations and coaching frequencies, we uncover the impact of consistent coaching on various aspects of sales performance.
Skift Take: The future role of the global distribution system could be a lot different than it is today. Amadeus is investing to ensure it maintains its place in that future.
La Vie Hotels and Resorts is expanding its portfolio of boutique hotels with the opening of a new-build hotel in Sydney’s Surry Hills next month. Owned by Cienna Group and managed by La Vie, Adge Hotel and Residences is an architecturally designed hotel that sits alongside the former Cambridge Hotel, which will also rebrand to Adge as part of a $65 million transformation of the site.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Content is key for businesses to remain relevant and engaged and connected to their customers. Content promotion strategies are crucial for website success in this digital era. Given the ever-growing competition and relentless evolution of search engine algorithms, you must embrace effective methods to promote your content and enhance your search engine optimization (SEO).
Picture yourself entering a hotel lobby—the polished marble floors, the warm ambiance, and the comforting welcome as you step into a world of luxury. Indoor air quality is one sometimes overlooked aspect that might significantly affect your stay. Your comfort and welfare while staying in a hotel are significantly impacted by the air you breathe, […] The post Breathe Easier: Transforming Indoor Air Quality in Hotels appeared first on Are Morch, Digital Transformation Coach.
Skift Take: The legislation that Senators Elizabeth Warren and Lindsey Graham back will get picked apart by lobbyists. One element that airlines would loathe — it would bar companies from selling the same product at different prices.
Skift Take: The legislation that Senators Elizabeth Warren and Lindsey Graham back will get picked apart by lobbyists. One element that airlines would loathe — it would bar companies from selling the same product at different prices.
United Airlines’ massive Asia-Pacific expansion is set to take off even further, with the carrier set to launch new flights to Manila and Hong Kong from California, while also increasing services to Tokyo and Taipei. The new flights to the Philippines, in particular, will be a milestone for the carrier with United set to become the first USA airline to fly direct to Manila from the continental United States.
Click on image to learn more Hospitality Financial Leadership Hotel Budget and Proforma Services Purchase on Amazon in paperback, hardcover or Kindle format PURCHASE HERE Complimentary Discovery Call – [link] Video Course Links: [link] [link] Be sure to check out my other services on the links below. On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring Program Hotel Accounting Policy Manuals Hotel Asset Management Program Strategic Hos
We know that managing a team remotely is fraught with both technical and interpersonal complications. Here are suggestions to make sure you're successful at it.
Skift Take: This week saw boasting from earnings calls, a new government airplane rule, an unconventional loyalty program, and more headlines across travel. Find out how well you paid attention with our new quiz.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
If you didn’t already know about PlanPay, where have you been hiding? PlanPay hit the market earlier this year with its digitized layby platform which allows customers to avoid the pitfalls of debt while keeping the highly desirable convenience of instalments. With multiple reports showing the impacts of the cost-of-living crisis and the push for flexible payments soaring, PlanPay offers a seamless PayTech solution that is purpose-built for the travel industry.
INTELITY’s Andrew Trupia teams with Forbes Travel Guide to discuss how properties can elevate the guest experience using branded mobile apps and smart-room tablets Recently, Andrew Trupia, INTELITY’s Head of Customer Success, teamed with Forbes Travel Guide to answer the following question: How can properties elevate the guest experience from your brand’s perspective?
In hotel pricing, two primary strategies stand out: generic room pricing and guest-based room pricing. Each approach has unique advantages and challenges, and their applications can significantly impact a hotel's bottom line, guest satisfaction, and competitive standing. Generic room pricing, the more traditional model, sets a standard room rate, providing simplicity and predictability.
Skift Take: Travel's focus on sustainability is giving way to the more impactful concept of regeneration. Luxury travel, too, is stepping up, looking beyond minimizing harm to actively restoring and improving ecosystems. The challenge lies in execution, where real-world impact will define success.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Choice Hotels International has added nearly 600 hotels to its network through the integration of all nine Radisson Hotels Americas brands to its system, the hotel franchisor announced this week. Choice completed the milestone “ahead of schedule” and less than a year since closing the acquisition, which includes the Radisson Blu, Radisson, and Country Inn and Suites brands.
Full API integration will grant Cloudbeds customers access and visibility to a worldwide market of vacation rental-focused travelers (SAN DIEGO) July 27, 2023 — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced its integration with Vrbo. Through a full API connection, owners and operators can manage all aspects of their Vrbo listing through the Cloudbeds platform.
With average U.S. hotel occupancy on track to reach 63.8% this year, just shy of the pre-pandemic level of 65.9%, business and leisure travelers are packing into hotels throughout North America for a second consecutive year. Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. According to the J.D. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study , released today, staff service garners the highest level of satisfaction among all
Skift Take: Google's key priorities are artificial intelligence, retail, and YouTube. Travel is still an important vertical — it's just not a top focus.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Bali’s largest integrated resort Ayana Estate is welcoming guest to its reimagined two-hectare farm after months of production system and infrastructure enhancements. The organic oasis provides the estate with high-quality produce and its learning centre enables guests to experience sustainable and traditional Balinese farming techniques. The expanded range of experiences include the Ayana Farm Walk, where guest can learn about the sustainable principles and traditional methods used to grow the
The results of implementing a platform that is focused on the guest experience include improved guest satisfaction and loyalty, higher ratings and reviews, and increased revenue through repeat bookings and positive word of mouth.
The presence of bed bugs requires immediate attention to prevent their spread and mitigate guest complaints. There is never a good time for bed bugs, but the worst times to have them are either in the middle of a busy vacation season or during a labor shortage. By focusing on preventive measures, hotels can minimize these inopportune infestations. Bed bug prevention leads to significant time and resource savings for your staff—and an unmarred stay for your guests.
Skift Take: Slowdown? What slowdown? Hilton sees the boom rolling on. In other news, the company said it would add a hotel brand in the "luxury lifestyle" segment in the next year or so.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Pullman Melbourne on Swanston has introduced an exclusive club lounge experience that extends beyond paying guests. Located on level 15, the Elevate Club Lounge – which was completed in 2019 as part of a AU$30 million hotel upgrade – will now be offering an exclusive membership that can be purchased by members of the public. On Thursday July 27, entrepreneurs, CEOs, Directors and General Managers were invited to explore the space.
Pier Sixty-Six Resort, the centerpiece of a $1 billion redevelopment project by Tavistock Development Company, is a renowned landmark that will reinforce its identity as one of the most esteemed resorts in Florida.
Skift Take: While consumer spending was key for Royal Caribbean's first quarter, demand across the board has led the company to its highest-ever revenue in the second quarter.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Outrigger Resorts and Hotels has finalised its acquisition of the 432-room Kā‘anapali Beach Hotel, the latest step in its global expansion journey. The 11-acre property, located on the shores of world-famous Kā‘anapali Beach, will reopen as Outrigger Kā‘anapali Beach Resort later this (northern hemisphere) summer. “As a Hawaii-based company for 75 years, we have cultivated a profound appreciation for this enchanting place and its people,” said, Outrigger Hospitality Group President and CEO, Jeff
Sonnenblick-Eichner Company, on behalf of Steve Hermann Hotels, has arranged a $100 million sale of The Inn at Rancho Santa Fe, an 85-room, full-service, luxury boutique resort located in north San Diego County’s exclusive enclave of Rancho Santa Fe, CA.
Here are effective strategies for recruiting top-tier talent quickly, actionable plans for fostering their professional growth, and techniques for encouraging continued service, ensuring a seamless bounce back for your hotel. In a world still recovering from the impact of the pandemic, this dedication to your team isn't just good business practice; it's the path to resilience and growth.
Skift Take: Despite labour shortages across airports in Europe, Spanish operator Aena doubled its net profit as passenger traffic returned to pre-pandemic levels.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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