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There are few responsibilities in life more important than being a coach, whether for a sports team, teaching mastery of a musical instrument, or serving as a sales coach. Consider the impact a coach has on their students: helping them uncover problems, discover opportunities, enhance their approach, improve their skills, and achieve success. This also makes coaching one of the toughest roles, as those responsible for it often juggle numerous other tasks daily, including operational, administrat
AUSTIN, Texas—Cendyn’s Sales Intelligence platform, previously known as Knowland, and Amadeus presented the metrics from the companies’ Hospitality Group and Business Performance Index. For the third quarter of 2024, the Index shows an overall health metric of 107.9 percent year-over-year (YOY), showing the highest overall index rating in four quarters.
Skift Take: Today’s travelers seek out cultural experiences, often choosing destinations that spark their curiosity. Hotel brands that empower guests to imagine themselves as locals will be well on their way to providing truly authentic cultural immersion.
Rydges Gold Coast Airport Hotel has been acquired and settled by Star Hotels, a division of Star Group, Queensland’s largest independently owned and operated pub and liquor retail group. The sale, for an undisclosed amount, follows an exclusive off-market, invitation-only campaign. The airport hotel represents Star Group’s second hospitality investment on the Gold Coast and adds to its expanding portfolio, which includes 50 licensed venues, over 115 retail liquor outlets, and six accommoda
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateway. __ In an era where artificial intelligence (AI) is reshaping industries, the hospitality sector stands at the forefront of a profound transformation.
With both fraudsters and guests engaging in bad behavior, chargebacks are becoming all too common for hotels—to the point where many merchants have given up the fight in combatting them. But now more than ever, hoteliers have the tools to protect and earn back revenue, and it starts with proactive preparation. Missteps can affect a merchant’s bottom line, but easy changes can have a significant impact.
Skift Take: Now that Marriott International has doubled in size over a decade, it saw an opportunity to rethink its organization and restructure for efficiency.
Skift Take: Now that Marriott International has doubled in size over a decade, it saw an opportunity to rethink its organization and restructure for efficiency.
Marriott Bonvoy has secured an exclusive multiyear contract extension with Tennis Australia which will see its return as the official hotel partner for the Australian Open and official lead-in tournaments around the country. Marriott Bonvoy will host some of the biggest names in tennis, VIP’s and tournament officials across its portfolio of hotels including The Westin in Melbourne and Perth, The Ritz-Carlton in Melbourne and Perth, W Hotels in Melbourne, Sydney and Brisbane, Sheraton in Melbourn
For years, the gold standard guiding business strategies for hotels has relied heavily on historical data, analyzed a few times a year (at best), making it difficult to swiftly respond to changing market conditions. While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. Thankfully, things are changing, and with the introduction of decision intelligence powered by next-generation AI , hotels will be equipped with the information the
DALLAS, Texas—Despite facing challenges from subdued summer demand and a sluggish third quarter, U.S. hotel performance is expected to reaccelerate in the fourth quarter and extend into 2025, according to CBRE’s latest forecast. CBRE now forecasts a.5 percent increase in revenue per available room (RevPAR) growth for 2024, down from the previously estimated 1.2 percent in August.
Skift Take: This week’s Skift Aviation Forum was full of intriguing discussions about the current state of the global airline industry and where it’s headed.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
IHG Hotels and Resorts is set to introduce its Voco hotel brand to the Sunshine Coast under an agreement with Sydney-based developer Felix Capital, as the region gears up for the arrival of the 2032 Olympic and Paralympic Games. The new 153-key Voco Maroochydore Sunshine Coast, located within a mixed-use development on Ocean Street, is slated to open in 2028.
(Original article: [Hotel Marketing: TikTok Isn’t Just for Dance Challenges]([link] The original article by my friends at Smart Pineapple makes a great point: TikTok isn’t just for teens and viral dances. It’s a powerful marketing tool for hotels, offering a unique opportunity to connect with a massive and engaged audience. But let’s dive deeper and […] The post Beyond Dance Crazes: How Hotels Can Rock TikTok Marketing appeared first on Are Morch, Digital Transforma
DALLAS, Texas—SiteMinder has released its Changing Traveler Report 2025, which reported that 37 percent of U.S. travelers plan to book their 2025 stays directly, either via a hotel’s website (23.5 percent) or by contacting the property by phone or email (13 percent). This figure exceeds the global average of 27 percent, and rises to 57 percent among those over the age of 60.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Ennismore’s is gearing up for the Australian debut of Mondrian Hotels and Residences in 2025 with the opening of Mondrian Gold Coast. Located on the beachfront at Burleigh Heads, the new property stands at 24 floors, offering guests expansive ocean and hinterland views. Since its launch in Los Angeles in 1996, Mondrian has established itself as a ‘forward-thinking’ lifestyle brand, led by visionary designers and dreamers.
STAAH has transformed the business operations and online reach of The Malhar Machi Mountain Resort and Jalsrushti Island Resort run by the SwaRa Group of Hotels in the outskirts of Pune. STAAH’s stack of hospi-tech solutions like STAAH MAX Pro Channel Manager , Booking Engine , PMS Integration, Payment Gateway and WatchMyRate have enabled both these premium properties to grow their online bookings by 50% YOY and stabilise their ARR growth to 20%. “ STAAH has helped us in managing our inventory s
WASHINGTON—Fifty-two percent of U.S. travelers are planning overnight trips for leisure in the next four months, and hotels remain the top lodging choice for both leisure (45 percent) and business travelers (59 percent), according to a new survey commissioned by the American Hotel & Lodging Association (AHLA) and conducted by Morning Consult. Sixty-six percent of U.S. travelers are more likely (25 percent ) or equally as likely (41 percent ) to stay in a hotel […] The post AHLA: Hotels
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
The Princes Gate Hotel Group, led by Auckland-based investor Cindy Hao, has appointed Capstone Hotel Management to operate three of its boutique properties in Rotorua. The three signings include luxury properties The Black Swan Lakeside Boutique Hotel and Hana Lodge, as well as the historic Prince’s Gate Boutique Hotel. “We are thrilled to add these boutique Rotorua properties to our management portfolio and drive efficiencies across hotel operations,” said Capstone Hotel Management Founder and
What are Google Business posts? Google Business Posts can cover a variety of topics, with post types including “Events,” “Offers,” and the open-ended “Update.” These posts appear as part of your hotel’s Google Business Profile listing, showing in both Maps and the standard Google results page. Here’s an example of an “Update” and “Events” post on the general results page.
ALPHARETTA, Georgia—In celebration of National Career Development Month in November, Atrium Hospitality announced the graduation of the inaugural class of WomenRISE, the company’s female hotel general manager development program. WomenRISE kicked off in February 2024 and wrapped up in October of this year. Work is underway to select the next group of future GMs for career development in 2025.
Skift Take: By 2030, direct digital bookings will surpass online travel agencies as the dominant distribution channel, generating over $400 billion in global hotel gross bookings.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
Accommodation Australia CEO James Goodwin is hopeful of a busy holiday period for hotels despite cost-of-living pressures. STR’s latest data market report shows September 2024 occupancy was stable despite slowing growth, standing at 72.7% up just 0.6% on September 2023 (72.1%). Year-to-date occupancy across the country was at 70.4% compared to 68.7% in the first nine months of 2023.
Despite facing challenges from subdued summer demand and a sluggish third quarter, U.S. hotel performance is expected to reaccelerate in the fourth quarter and extend into 2025, according to CBRE ’s latest forecast. CBRE now forecasts a 0.5% increase in revenue per available room (RevPAR) growth for 2024, down from the previously estimated 1.2% in August.
WASHINGTON—As projected for election week, the U.S. hotel industry reported negative year-over-year performance comparisons, according to CoStar’s latest data through Nov. 9, 2024. U.S. Hotel PerformanceNovember 3-9, 2024Percentage change from comparable week in 2023:Occupancy: 62.6 percent (down 3.5 percent)ADR: $156.11 (down 0.1 percent)RevPAR: $97.73 (down 3.5 percent) Among the Top 25 Markets, Las Vegas saw the largest increases across each of the three key performance metrics: occupan
Skift Take: United Airlines, Delta Air Lines, and IAG have all been working with Apple on how to incorporate the tech into their baggage tracking strategies.
The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.
Far East Orchard is set to invest several million dollars in the upgrade of its beachside Perth property, Rendezvous Perth Scarborough. Under a rolling two-year refurbishment program, the hotel’s 330 rooms will be refreshed, the front entrance and conference space will be upgraded, with additional works planned for the swimming pool and public areas.
Many hotels still rely on specialized, single-user systems managed by individual departments or team members. For instance, the revenue manager might use a dedicated revenue management system that only they can access, while the sales team uses a separate customer relationship management tool. This compartmentalization leads to operational silos, where vital information is not readily shared across the organization.
PARSIPPANY, New Jersey—Wyndham Hotels & Resorts has teamed up with investment firm Lafayette Square to provide diverse hoteliers with improved access to capital. Through this relationship, Wyndham will vet and connect qualified owners with Lafayette Square, which aims to help hoteliers with up to $100 million in combined financing from the firm over the coming years.
Skift Take: The Airbus A321XLR looks set to reshape the economics of international flying for airlines and provide greater point-to-point connectivity.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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