Sat.Oct 14, 2023 - Fri.Oct 20, 2023

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How to turn negative reviews into booking opportunities in the digital era

eHotelier

By understanding the motivations behind reviews and actively seeking guest feedback, you can motivate your guests to share their positive experiences online, ultimately boosting your bookings.

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10 Tips for a Comprehensive Hotel Key Control Policy

Lodging

While today’s hotel guests largely use electronic access cards to enter assigned guestrooms, hundreds to thousands of mechanical keys are essentially used daily on hotel properties. Housekeeping staff use keys for access to guestrooms to perform job duties. Hotel security, maintenance staff, and hired contractors also use keys for access to equipment, maintenance, supply rooms, fleet vehicles, and guestroom emergencies.

Hiring 334
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Choice-Wyndham Faces Long Odds. The Skift Travel 200 May Reveal Choice’s Thinking

Skift Blog

Skift Take: The market is skeptical that Choice's hostile takeover bid for Wyndham will be successful. The Skift Travel 200 sheds light on the hotel sector and the thinking behind this offer.

Travel 322
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INTELITY Named Best Guest Experience & Staff Management Platform in the U.S. from LUXlife Hospitality Awards 2023

Hospitality Net

Los Angeles, CA (October 19, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, announced it has been recognized as the Best Guest Experience & Staff Management Platform in the U.S. by the 2023 LUXlife Hospitality Awards. This is the second year in a row that INTELITY has earned high recognition from the LUXlife Hospitality Awards program.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Key appointments: The Star, Four Seasons, Mindil Beach Resort

Hotel Management

Jessica Mellor named CEO of The Star Gold Coast The Star Entertainment Group has promoted The Star Gold Coast Chief Operating Officer Jessica Mellor to the position of CEO at the Gold Coast operation. The move is part of an organisational restructure that will see the creation of property-based Operational Business Units in Brisbane, the Gold Coast and Sydney, each of which will be led by a property-based CEO who will report directly to Group CEO and Managing Director, Robbie Cooke.

Resorts 264
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Knowland and Amadeus Report Q3 2023 Hospitality Group and Business Performance Index

Lodging

ARLINGTON, Virginia—Knowland and Amadeus presented the metrics from the companies’ Hospitality Group and Business Performance Index. The third quarter of this year shows the top 25 U.S. markets have recovered 99.1 percent for group business compared to the same time in 2019. Group bookings are calculated using occupancy and average daily rate (ADR).

More Trending

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Pacific Hotel Austin Opens Cambria Hotel Austin Downtown in Texas

Hospitality Net

Pacific Hotel Austin LLC today announced the opening of Cambria Hotel Austin Downtown, a new downtown upscale hotel at 68 East Avenue adjacent to the Rainey Street Historic District. Pacific Hotel Austin developed and owns the property, which is managed by Azul Hospitality Group. The hotel is now accepting reservations and will open its doors to the public on October 19.

Hotels 264
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Bumper quarter for BWH as 45 properties open globally

Hotel Management

BWH Hotels has opened 45 new properties globally in the third quarter, expanding its portfolio throughout key markets in Asia, Europe, North America and South America. The group’s expansive growth of its 19 distinctive brands sees the addition of a range of offerings from luxury to premium economy accommodations, with its Best Western brand continuing to grow from strength to strength.

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Four New Sonesta Simply Suites Locations Open

Lodging

NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the grand openings of four new Sonesta Simply Suites locations: “The addition of four new Sonesta Simply Suites hotels in four new destinations underscores the demand for extended stay hotel options,” said Keith Pierce, EVP and president franchise and development, Sonesta. “With these hotels, Sonesta has opened over 20 hotels this year.

Hotels 288
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Don’t Miss Skift Aviation Forum on November 1 in Fort Worth, TX

Skift Blog

Skift Take: Embrace the future of aviation through insights, innovation, and exploration of future trends during this year's Skift Aviation Forum. You won't want to miss this jam-packed event.

Events 297
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Top 3 Reasons to Add a Housekeeping Mobile App to Your Hotel

Hospitality Net

Busy hotel housekeepers need the right tools to deliver on your hotel’s brand promise because what they do day in and day out directly impacts your guest experience. That’s where tools like MOP 2.0, the industry-leading housekeeping and maintenance mobile app from Visual Matrix, prove to be invaluable for a hotel’s operation.

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A new standard in sustainable luxury

Hotel Management

Discover a new level of luxury with Interior Images and their latest brand partner, Urban Rituelle – creators of exquisite, sustainable Australian-made amenities crafted to elevate your guest experience. In the world of luxury guest amenities, Interior Images is a name synonymous with sophistication, quality, and expert consultation. One of the cornerstones of Interior Images’ success lies in its partnerships with superior brands – both from around the world, and closer to home.

Branding 264
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Three Key Practices for a Strong Loyalty Program

Lodging

Today’s traveler has an abundance of lodging choices. With customer loyalty playing an integral role in a hotel’s operations, getting it right can mean all the difference, especially for smaller, boutique brands. When successful, a loyalty program can bring a steady source of referrals, continued stays, and increased spending at the property over time, among other advantages.

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Russian Tourists Opt to Become Dubai Residents

Skift Blog

Skift Take: Dubai's grand plan to convert tourists into residents has worked, at least on the Russians. Russia travel into Dubai is slowing down for the first time in months.

Travel 291
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Hoteliers Generate More Than €100,000 in ancillary Revenue by Upselling Their Parking Spaces via Mews PMS

Hospitality Net

[20 October, London] Mews, the industry-leading hospitality cloud, announced today its automated space management feature within its PMS to help hotels diversify their revenue streams and increase profit. Hoteliers can now utilise every square metre of their property by selling additional spaces and managing the inventory through Mews PMS to let guests – and non-guests – book.

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5 Keys to Fixing Prospect Indifference

Anthony Cole Training

Every time we onboard a new client, we have a kickoff event where we lay the foundation of the sales process we teach at Anthony Cole Training Group.Inevitably, at some point during that kickoff event we talk about dealing with the competition, specifically how to differentiate yourself from the competition you will face.

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F&B Trends Since COVID: Changes in Service Have Influenced Hotel Financial Performance

Lodging

The 2020 COVID-influenced lodging industry recession resulted in some noticeable changes to the way hotels provide food and beverage (F&B) service. Social distancing regulations forced operators to be creative in the way they served F&B to guests. Rising wage rates and sharp increases in F&B product costs compelled hotel managers to find ways to control costs.

Services 264
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Hilton Extends Loyalty Program: Reward Small Businesses for Booking Direct

Skift Blog

Skift Take: Hilton will simplify its process for booking small events and meetings, too. All told, it's a promising sign that hoteliers are finally taking the pain points of small and medium-sized businesses seriously.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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UNWTO Names Its Best Tourism Villages 2023

Hospitality Net

In this third edition 54 villages from all regions were selected from almost 260 applications. A further 20 villages have joined the Upgrade Programme, and all 74 villages are now part of the UNWTO Best Tourism Villages Network. The villages were named during the UNWTO General Assembly, taking place this week in Samarkand, Uzbekistan.

Tourism 263
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Competition heats up amongst APAC hotel investors, CBRE reports

Hotel Management

Asia Pacific’s hotel market is capturing the attention of institutional investors with competition heating up for prime hotel assets in tier one markets including Australia, Japan and Singapore, according to a new report from CBRE. Despite constraints on airline seat availability and current economic headwinds, the strong performance of hotels over the past 12 months relative to other asset classes, is ensuring that investor appetite continues to strengthen.

Hotels 162
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Booking.com Explores Seven Travel Trends for 2024

Lodging

AMSTERDAM—Booking.com commissioned research among more than 27,000 travelers across 33 countries and territories, combining it with its insights as a digital travel platform to reveal seven predictions for travel in 2024. Where in years past travel has been a means to escape life, Booking.com released research that shows that travel is life in 2024 with more than three quarters (78 percent) revealing that they feel more alive than ever when they are on vacation, and […] The post Booking.co

Travel 264
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New Langham CEO Seeks Growth Across Luxury and Midscale Hotel Brands

Skift Blog

Skift Take: In September, Bob van den Oord became CEO of Langham, a luxury hotel group. In his first interview in the role, he talks about the group's multi-brand strategy to double its property count.

Branding 289
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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NEOM announces Leyja, its latest sustainable tourism destination

Hospitality Net

The Board of Directors of NEOM, the sustainable regional development taking shape in northwest Saudi Arabia, today announced Leyja, its latest tourism destination, further strengthening and enriching the Kingdom’s ecotourism offering.

Tourism 264
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Wyndham rejects US$7.8 billion takeover bid from rival Choice Hotels

Hotel Management

Choice Hotels International Inc. has made a public proposal to acquire all the outstanding shares of Wyndham Hotels and Resorts Inc at a price of US$90 per share – an offer that has been “unanimously rejected” by Wyndham’s board of directors. On Tuesday, Choice Hotels went public with its offer to buy Wyndham following six months of negotiations, but the latest US$7.8 billion cash-and-stock acquisition offer has been described by Wyndham as “highly conditional, unsolicited” and “underwhelming”.

Hotels 162
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CoStar: U.S. Hotel Performance Continues to Increase, Comparisons Remain Mixed

Lodging

WASHINGTON—U.S. hotel performance increased from the previous week, and year-over-year comparisons remained mixed, according to CoStar’s latest data through Oct. 14, 2023. U.S. Hotel Performance October 8-14, 2023 Percentage change from comparable week in 2022:Occupancy: 68.5 percent (down 2.3 percent)ADR: $164.25 (up 3.2 percent)RevPAR: $112.51 (up 0.8 percent) Among the Top 25 Markets, Oahu Island saw the largest year-over-year increases in occupancy (up 17.8 percent to 85.2 percent) and RevPA

Occupancy 162
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Former Expedia Exec Says Google Increased Ad Costs for Little Return in Antitrust Trial

Skift Blog

Skift Take: Google has been fined billions of dollars in the European Union for similar practices that are allegedly happening in the U.S.

Travel 322
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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

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Unleashing Potential: Nurturing Top Contributors for Impactful Growth

Hospitality Net

HSMAI staff recently had the chance to interview Bart Berkey, Founder and CEO at Most People Don’t, a speaker at the upcoming Sales Leader Forum. We learned more about his experience and what attendees can expect from his session, Unleashing Potential: Nurturing Top Contributors for Impactful Growth.

Sales 263
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Hilton Sydney’s Marble Bar marks 130 years with evolved offering for the next gen guest

Hotel Management

Hilton Sydney’s popular nightlife venue Marble Bar marked its 130th anniversary this week with the hotel launching new initiatives to ensure the venue lives on in the local bar scene for many years to come. Since its establishment in 1893, the Victorian-style bar has become a cherished meeting place and live music venue for Sydneysiders as well as a host of famous guests including Liza Minelli, Cold Chisel, The Veronicas and Adam Lambert.

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The Ritz-Carlton, Dallas Completes Property-Wide Renovation

Lodging

DALLAS—The Ritz-Carlton, Dallas announced the completion of a multi-million dollar renovation. Led by Texas-based design firm Rottet Studio, the hotel’s reimagination includes updates to all 218 guestrooms and suites, the lobby, public areas, and corridors, as well as to The Ritz-Carlton Club Lounge. The hotel’s renovation pays homage to the city’s journey, blending influences of fashion, art, and botanicals.

Hotels 147
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Google Unveiled: A Web-Scraping Analysis of U.S. Hotel Distribution – New Skift Research

Skift Blog

Skift Take: We web scraped 5,000 hotels across Google to understand the current state of the wider distribution landscape. We found that Google's actions are allowing small OTAs, new entrants and direct sites to compete head-on with the legacy players. Could this mean the end of the duopolistic power long-held by Booking and Expedia?

OTA 282
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.