eHotelier
OCTOBER 17, 2023
By understanding the motivations behind reviews and actively seeking guest feedback, you can motivate your guests to share their positive experiences online, ultimately boosting your bookings.
Lodging
OCTOBER 19, 2023
While today’s hotel guests largely use electronic access cards to enter assigned guestrooms, hundreds to thousands of mechanical keys are essentially used daily on hotel properties. Housekeeping staff use keys for access to guestrooms to perform job duties. Hotel security, maintenance staff, and hired contractors also use keys for access to equipment, maintenance, supply rooms, fleet vehicles, and guestroom emergencies.
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Skift Blog
OCTOBER 20, 2023
Skift Take: The market is skeptical that Choice's hostile takeover bid for Wyndham will be successful. The Skift Travel 200 sheds light on the hotel sector and the thinking behind this offer.
Hospitality Net
OCTOBER 18, 2023
Los Angeles, CA (October 19, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, announced it has been recognized as the Best Guest Experience & Staff Management Platform in the U.S. by the 2023 LUXlife Hospitality Awards. This is the second year in a row that INTELITY has earned high recognition from the LUXlife Hospitality Awards program.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Hotel Management
OCTOBER 19, 2023
Jessica Mellor named CEO of The Star Gold Coast The Star Entertainment Group has promoted The Star Gold Coast Chief Operating Officer Jessica Mellor to the position of CEO at the Gold Coast operation. The move is part of an organisational restructure that will see the creation of property-based Operational Business Units in Brisbane, the Gold Coast and Sydney, each of which will be led by a property-based CEO who will report directly to Group CEO and Managing Director, Robbie Cooke.
Lodging
OCTOBER 19, 2023
ARLINGTON, Virginia—Knowland and Amadeus presented the metrics from the companies’ Hospitality Group and Business Performance Index. The third quarter of this year shows the top 25 U.S. markets have recovered 99.1 percent for group business compared to the same time in 2019. Group bookings are calculated using occupancy and average daily rate (ADR).
Hotel Sales Focus brings together the best content for hotel sales and marketing professionals from the widest variety of industry thought leaders.
Hospitality Net
OCTOBER 20, 2023
Pacific Hotel Austin LLC today announced the opening of Cambria Hotel Austin Downtown, a new downtown upscale hotel at 68 East Avenue adjacent to the Rainey Street Historic District. Pacific Hotel Austin developed and owns the property, which is managed by Azul Hospitality Group. The hotel is now accepting reservations and will open its doors to the public on October 19.
Hotel Management
OCTOBER 19, 2023
BWH Hotels has opened 45 new properties globally in the third quarter, expanding its portfolio throughout key markets in Asia, Europe, North America and South America. The group’s expansive growth of its 19 distinctive brands sees the addition of a range of offerings from luxury to premium economy accommodations, with its Best Western brand continuing to grow from strength to strength.
Lodging
OCTOBER 19, 2023
NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the grand openings of four new Sonesta Simply Suites locations: “The addition of four new Sonesta Simply Suites hotels in four new destinations underscores the demand for extended stay hotel options,” said Keith Pierce, EVP and president franchise and development, Sonesta. “With these hotels, Sonesta has opened over 20 hotels this year.
Skift Blog
OCTOBER 20, 2023
Skift Take: Embrace the future of aviation through insights, innovation, and exploration of future trends during this year's Skift Aviation Forum. You won't want to miss this jam-packed event.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
Hospitality Net
OCTOBER 20, 2023
Busy hotel housekeepers need the right tools to deliver on your hotel’s brand promise because what they do day in and day out directly impacts your guest experience. That’s where tools like MOP 2.0, the industry-leading housekeeping and maintenance mobile app from Visual Matrix, prove to be invaluable for a hotel’s operation.
Hotel Management
OCTOBER 17, 2023
Discover a new level of luxury with Interior Images and their latest brand partner, Urban Rituelle – creators of exquisite, sustainable Australian-made amenities crafted to elevate your guest experience. In the world of luxury guest amenities, Interior Images is a name synonymous with sophistication, quality, and expert consultation. One of the cornerstones of Interior Images’ success lies in its partnerships with superior brands – both from around the world, and closer to home.
Lodging
OCTOBER 19, 2023
Today’s traveler has an abundance of lodging choices. With customer loyalty playing an integral role in a hotel’s operations, getting it right can mean all the difference, especially for smaller, boutique brands. When successful, a loyalty program can bring a steady source of referrals, continued stays, and increased spending at the property over time, among other advantages.
Skift Blog
OCTOBER 16, 2023
Skift Take: Dubai's grand plan to convert tourists into residents has worked, at least on the Russians. Russia travel into Dubai is slowing down for the first time in months.
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Hospitality Net
OCTOBER 20, 2023
[20 October, London] Mews, the industry-leading hospitality cloud, announced today its automated space management feature within its PMS to help hotels diversify their revenue streams and increase profit. Hoteliers can now utilise every square metre of their property by selling additional spaces and managing the inventory through Mews PMS to let guests – and non-guests – book.
Anthony Cole Training
OCTOBER 20, 2023
Every time we onboard a new client, we have a kickoff event where we lay the foundation of the sales process we teach at Anthony Cole Training Group.Inevitably, at some point during that kickoff event we talk about dealing with the competition, specifically how to differentiate yourself from the competition you will face.
Lodging
OCTOBER 20, 2023
The 2020 COVID-influenced lodging industry recession resulted in some noticeable changes to the way hotels provide food and beverage (F&B) service. Social distancing regulations forced operators to be creative in the way they served F&B to guests. Rising wage rates and sharp increases in F&B product costs compelled hotel managers to find ways to control costs.
Skift Blog
OCTOBER 16, 2023
Skift Take: Hilton will simplify its process for booking small events and meetings, too. All told, it's a promising sign that hoteliers are finally taking the pain points of small and medium-sized businesses seriously.
Advertiser: ALHI
Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!
Hospitality Net
OCTOBER 20, 2023
In this third edition 54 villages from all regions were selected from almost 260 applications. A further 20 villages have joined the Upgrade Programme, and all 74 villages are now part of the UNWTO Best Tourism Villages Network. The villages were named during the UNWTO General Assembly, taking place this week in Samarkand, Uzbekistan.
Hotel Management
OCTOBER 19, 2023
Asia Pacific’s hotel market is capturing the attention of institutional investors with competition heating up for prime hotel assets in tier one markets including Australia, Japan and Singapore, according to a new report from CBRE. Despite constraints on airline seat availability and current economic headwinds, the strong performance of hotels over the past 12 months relative to other asset classes, is ensuring that investor appetite continues to strengthen.
Lodging
OCTOBER 20, 2023
AMSTERDAM—Booking.com commissioned research among more than 27,000 travelers across 33 countries and territories, combining it with its insights as a digital travel platform to reveal seven predictions for travel in 2024. Where in years past travel has been a means to escape life, Booking.com released research that shows that travel is life in 2024 with more than three quarters (78 percent) revealing that they feel more alive than ever when they are on vacation, and […] The post Booking.co
Skift Blog
OCTOBER 15, 2023
Skift Take: In September, Bob van den Oord became CEO of Langham, a luxury hotel group. In his first interview in the role, he talks about the group's multi-brand strategy to double its property count.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Hospitality Net
OCTOBER 16, 2023
The Board of Directors of NEOM, the sustainable regional development taking shape in northwest Saudi Arabia, today announced Leyja, its latest tourism destination, further strengthening and enriching the Kingdom’s ecotourism offering.
Hotel Management
OCTOBER 17, 2023
Choice Hotels International Inc. has made a public proposal to acquire all the outstanding shares of Wyndham Hotels and Resorts Inc at a price of US$90 per share – an offer that has been “unanimously rejected” by Wyndham’s board of directors. On Tuesday, Choice Hotels went public with its offer to buy Wyndham following six months of negotiations, but the latest US$7.8 billion cash-and-stock acquisition offer has been described by Wyndham as “highly conditional, unsolicited” and “underwhelming”.
Lodging
OCTOBER 20, 2023
WASHINGTON—U.S. hotel performance increased from the previous week, and year-over-year comparisons remained mixed, according to CoStar’s latest data through Oct. 14, 2023. U.S. Hotel Performance October 8-14, 2023 Percentage change from comparable week in 2022:Occupancy: 68.5 percent (down 2.3 percent)ADR: $164.25 (up 3.2 percent)RevPAR: $112.51 (up 0.8 percent) Among the Top 25 Markets, Oahu Island saw the largest year-over-year increases in occupancy (up 17.8 percent to 85.2 percent) and RevPA
Skift Blog
OCTOBER 20, 2023
Skift Take: Google has been fined billions of dollars in the European Union for similar practices that are allegedly happening in the U.S.
Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation
Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.
Hospitality Net
OCTOBER 18, 2023
HSMAI staff recently had the chance to interview Bart Berkey, Founder and CEO at Most People Don’t, a speaker at the upcoming Sales Leader Forum. We learned more about his experience and what attendees can expect from his session, Unleashing Potential: Nurturing Top Contributors for Impactful Growth.
Hotel Management
OCTOBER 19, 2023
Hilton Sydney’s popular nightlife venue Marble Bar marked its 130th anniversary this week with the hotel launching new initiatives to ensure the venue lives on in the local bar scene for many years to come. Since its establishment in 1893, the Victorian-style bar has become a cherished meeting place and live music venue for Sydneysiders as well as a host of famous guests including Liza Minelli, Cold Chisel, The Veronicas and Adam Lambert.
Lodging
OCTOBER 20, 2023
DALLAS—The Ritz-Carlton, Dallas announced the completion of a multi-million dollar renovation. Led by Texas-based design firm Rottet Studio, the hotel’s reimagination includes updates to all 218 guestrooms and suites, the lobby, public areas, and corridors, as well as to The Ritz-Carlton Club Lounge. The hotel’s renovation pays homage to the city’s journey, blending influences of fashion, art, and botanicals.
Skift Blog
OCTOBER 16, 2023
Skift Take: The real estate market might be tight, but investors' purse strings are still loose — Srividya Kalyanaraman Read the Complete Story On Skift
Advertiser: ZoomInfo
Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.
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