Anthony Cole Training
MARCH 28, 2025
There are several components to being a good sales coach. Often, sales coaches do not understand the difference between holding people accountable to the sales activities (e.g. the numbers like prospecting dials) versus technique mastery (or how the activities are being executed). Here, you will focus on the technique of consistent sales coaching, not on holding people accountable to their numbers.
Hotel Business
MARCH 20, 2025
By Audrey MacRae Housekeepers are the backbone of the hotel industry, but they need a little help to support our business today. Rising guest expectations and the need for greater efficiency have been a drain on housekeepers ability to keep pace with the needs of their position. Therefore, many independent hotel operators are reworking their approach to technology to give housekeeping teams a hand.
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Hotel Management
MARCH 18, 2025
Live events drive more bookings and boost hotel profits, but to foster long-term loyalty, hotels must prioritise creating unforgettable guest experiences. By leveraging technology and personalisation – such as dynamic pricing, seamless check-ins, tailored recommendations, and themed perks – hotels can enhance stays, strengthen guest loyalty, and sustain revenue well beyond the event.
STAAH
MARCH 18, 2025
Online reviews play a critical role in the hospitality industry, shaping guest perceptions and influencing booking decisions. Why Managing Multiple Review Platforms is Crucial? Did you know that over 80% of travelers read reviews before booking a hotel? Platforms like Google , TripAdvisor, and Facebook are among the top sources guests rely on to assess accommodations.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Lodging
MARCH 12, 2025
WINDSOR, United KingdomIHG Hotels & Resorts opened voco Zeal Exeter Science Park, IHGs first branded net zero carbon hotel, in partnership with Zeal Hotels and Valor Hospitality. It has been designed to operate entirely on renewable and solar energy. As with all voco branded hotels, the 142-room voco Zeal Exeter Science Park has been designed with neutral tones and contemporary features throughout the guestrooms and public spaces.
Hotel Designs
MARCH 12, 2025
Hotel Designs Miniview: The SEED taking us back to (beautiful) basics in Bali Miniview: The SEED taking us back to (beautiful) basics in Bali Away from the crowds in undiscovered East Bali, The SEED is a private oceanfront estate situated between the volcanic shores and dramatic mountain ranges of Candidasa, designed as a eco-conscious, personalised and playful luxury escape… The SEED estate spans 6,400 square metres of tropical coastline.
Hotel Sales Focus brings together the best content for hotel sales and marketing professionals from the widest variety of industry thought leaders.
Hotel Business
MARCH 27, 2025
By Mark Bedard Anyone who has lived through a late hotel arrival with an early wake-up call the next morning knows how much Indoor Air Quality (IAQ) can affect your sleep experience. In fact, a J.D. Power study revealed guests who experienced better-than-expected sleep reported satisfaction scores 114 points higher (on a 1,000-point scale) than those with average sleep experiences.
Hotel Management
MARCH 18, 2025
Revolutionize guest access with hotel keys in mobile wallets. Enhance security and convenience with seamless technology. Our keys integrate with the most popular mobile wallet systems, streamlining check-ins and eliminating traditional key cards. Transform your property with the future of mobile room access and provide an unforgettable guest experience.
STAAH
MARCH 3, 2025
Manual work and data errors are a thing of the past as STAAH helps Grand Sunshine Resort streamline distribution and bookings. Strategically located, Grand Sunshine Resort & Convention serves as an ideal starting point to explore the natural beauty of South Bandung, Indonesia. The luxury four-star hotel combines modern and sophisticated amenities with a traditional touch of the Java culture Grand Sunshine is located just minutes from the Soroja toll gate and close to various popular tourist
Lodging
MARCH 28, 2025
Whether its rising through the executive ranks within franchise companies or management firms, or entering the hotel ownership arena, women executives are standing tall these days, poised to make a more meaningful impact as lodging industry decision-makers. Several women weighed in not only on their hospitality career journeys but also on how they see the industry from a diversity perspective and what else can be done to further advance diversity and inclusion.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Are Morch
MARCH 27, 2025
Connection, experience, and reputation are all important in the travel and hospitality sector, and social media has a big effect on them. In 2025, the fight for attention on social media is fiercer than ever. Travelers no longer rely entirely on word-of-mouth; they use social media to research locations, read reviews, and book accommodations. A […] The post The Best Social Media Strategies for Travel and Hospitality Brands in 2025 appeared first on Are Morch, Digital Transformation Coach.
Skift Blog
MARCH 12, 2025
Skift Take: While IHCL is aiming to double its portfolio by 2030 and grow its international presence in markets that host Indian diaspora, Ras Al Khaimah's Al Marjan Island lifestyle destination is being developed as an emerging as a tourism center for the UAE. However, with big competitors like Movenpick and Hampton by Hilton resorts, IHCL has clearly tried to set itself apart by going the branded apartment route.
Webrezpro
MARCH 19, 2025
Customer satisfaction is a top priority for any business, but for those in hospitality, its the entire purpose. Hoteliers do what they do because they are passionate about making every guests stay special. And what shows anyone theyre special? Simply being valued. From a warm greeting to a good cup of coffee, the smallest things […] The post Small Things Hoteliers Can Do That Make a Big Difference to Guests appeared first on WebRezPro.
Hotel Management
MARCH 18, 2025
IHG Hotels and Resorts is set to bring its luxury InterContinental brand to South Australias celebrated wine country through a partnership with Strategic Alliance. Slated to open in 2028, InterContinental Barossa Resort and Spa will be the first international-branded luxury hotel in a South Australia wine region. Set amidst rolling hills and vineyards, the 150-room property will offer guests views of the local landscape and access to an array of dining options as well as a cellar door.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
STAAH
MARCH 4, 2025
With 87% of travelers reading online reviews before booking and 53% abandoning a website that takes longer than three seconds to load, hotels cannot afford to overlook digital marketing. Yet, many continue to make costly mistakes, missing out on direct bookings, guest engagement, and long-term loyalty. In this blog, we will look at ten common digital marketing mistakes hotels make.
Lodging
MARCH 27, 2025
ARLINGTON, VirginiaThe U.S. hotel industry reported positive year-over-year comparisons, according to CoStars latest data through March 22, 2025. U.S. Hotel PerformanceMarch 16-22, 2025Percentage change from comparable week in 2024Occupancy: 66 percent (up 1 percent)ADR: $165.48 (up 1.8 percent)RevPAR: $109.22 (up 2.8 percent) Among the Top 25 Markets, Anaheim saw the highest occupancy lift (up 15.5 percent to 83.8 percent).
Are Morch
MARCH 10, 2025
In an era of rapid technological advancement and evolving consumer expectations, the hotel industry stands at a crossroads. Long-standing challenges such as overworked staff, outdated systems, and resistance to change have left many establishments struggling to keep pace with the dynamic hospitality landscape. However, a paradigm shift is underway, driven by artificial intelligence (AI) and […] The post The AI Revolution in Hospitality: Transforming the Hotel Industry through Innovation an
Skift Blog
MARCH 12, 2025
Skift Take: The new startup Journey faces significant challenges in building consumer adoption and achieving the necessary scale to compete with established loyalty programs. But its notable backers believe it's addressing critical pain points in today's loyalty system.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Refine
MARCH 23, 2025
Understanding your guests is key to standing out as a hotel. But with diverse demographics and travel styles, a one-size-fits-all approach simply won't cut it. This is where guest segmentation comes in, a powerful strategy that allows you to personalize your offerings and communication to resonate with each guest on a deeper level. This article The post How to Segment Your Guests: 5 Basic Tips to Boost Conversions appeared first on Revfine.com.
Hotel Management
MARCH 11, 2025
Minor Hotels is enjoying a surge in web traffic and bookings at three of its Anantara properties in Thailand following their global prominence on Season 3 of hit HBO series, The White Lotus. Anantara Lawana Koh Samui Resort, Anantara Bophut Koh Samui Resort and Anantara Mai Khao Phuket were the principal filming locations for the third season of the popular comedy-drama, which premiered on February 16, alongside Four Seasons Resort Koh Samui, which is also owned by Minor Hotels.
Webrezpro
MARCH 26, 2025
Choosing a property management system (PMS) isnt only about bells, whistles, and exciting features that bring guests to your doorits also about ensuring you get the best value for your investment. Are you paying more than you should? To find out, you need a clear understanding of all costs involved. Unfortunately, not all software providers […] The post Hidden PMS Fees to Watch Out For appeared first on WebRezPro.
Lodging
MARCH 27, 2025
NEW YORKLoews Hotels unveiled Freshly Rooted by Loews Hotels, a culinary program that brings sustainability to the forefront of its food and beverage offerings. Loews properties will serve hand-crafted salads made from locally sourced ingredients, implementing the brand’s commitment to responsible sourcing, supporting local farms, and providing guests with dishes rooted in regional agriculture.
Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Hotel Business
MARCH 19, 2025
Hotel owner, operator and developer Hotel Equities (HE) has entered into a strategic partnership with Arkansas-based Pinnacle Hotel Group. Pinnacles current hotel portfolio and its development pipelinewhich includes properties from Marriott, Hilton and IHGwill be integrated into Hotel Equities management platform effective May 1. This partnership builds on an existing relationship, as HE already manages the recently opened AC Hotel by Marriott Kansas City Downtown, of which Pinnacle is an owner.
Skift Blog
MARCH 4, 2025
Skift Take: Modern sustainability in travel is no longer just about environmental initiatives. Hotel brands must also consider their impact on local communities and commitments to cultural heritage. With those pillars in mind, Boutique Group is paving the way for a new responsible luxury model in Saudi Arabia.
Are Morch
MARCH 24, 2025
In the hospitality industry, where guest experience is everything, your website often serves as the first impression of your hotel. A responsive web design is no longer just a nice-to-have; its a crucial asset for hotels that want to stay competitive and meet the demands of todays tech-savvy travelers. 1. Seamless User Experience Across All […] The post The Benefits of Responsive Web Design for Hospitality & Hotels appeared first on Are Morch, Digital Transformation Coach.
Hotel Management
MARCH 25, 2025
by Hotel Council Aotearoa Strategic Director, James Doolan Don’t fall for Auckland Council’s consultation hocus-pocus on tourism funding and bed taxes. It started with Mayor Wayne Brown regularly appearing on radio in full get things done re-election mode. Councillor Desley Simpson wrote an opinion piece in this newspaper. What’s going on?
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
Social Hospitality
MARCH 18, 2025
A cohesive social media strategy is vital for engaging guests and enhancing brand visibility in the ever-evolving hospitality industry. Implementing such brings unique offerings to the table while creating a genuine connection with the audience. However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness.
Lodging
MARCH 12, 2025
COLUMBUS, OhioRed Roof continued to promote franchise hotel ownership and opportunity for women and other underserved communities in hospitality. Since the 2023 introduction of RIDE with Red Roof and rebranding of SHE, inspired by Red Roof, the company has added more than 30 women and representatives of underserved markets to its ownership community.
Anthony Cole Training
MARCH 20, 2025
What you cannot see can kill you. If you don't see the car to your right about to run a stop sign, you might be in trouble. If you cannot see a clogged artery, you might be in trouble. If you cannot see that your sales team is failing to execute the fundamentals of an effective sales approach, then surely that will kill your chances for sales effectiveness and consistent sales growth.
Skift Blog
MARCH 26, 2025
Skift Take: In the competitive hotel market, commission yields quietly shape profits, and small percentage shifts can mean big revenue swings. In Europe, higher proportions of independent hotels and third-party booking transactions require nuanced strategy and sharp data analysis for optimizing revenue from hotel room sales.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
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