May, 2025

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4 Best Practices for Building a Successful Sales Culture

Anthony Cole Training

We know that there are four things that separate high-performing banks from their peers in terms of their sales and revenue growth. Banks that embrace these four things will almost always outperform the competition. These activities are validated by the Objective Management Groups 30-year history of sales skills assessments across the country.

Sales 197
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United Airlines Cancels Some Newark Flights After FAA Staff Walkout

Skift Blog

Skift Take: The cuts show the strain on the aviation system due to staffing and outdated technology.

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Hyatt Announces Unscripted by Hyatt, a New Upscale Collection Brand

Lodging

CHICAGO, IllinoisHyatt Hotels Corporation announced Unscripted by Hyatt, the newest brand in its growing Essentials portfolio. Unscripted by Hyatt hotels will bring to life a flexible, collection-style approach where each property reflects its own identity and local flavor yet retains Hyatt’s standards in quality and care. Positioned in the upscale segment, the Unscripted by Hyatt brand fills a space in Hyatts portfolio and is designed to unlock growth through adaptive reuse and conversion

Branding 254
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Watsons Bay Hotel to open transformed event space this October

Hotel Management

Watsons Bay Hotel in Sydneys east has announced a $3 million renovation to its top and mid deck events spaces. Underway now, and launching in October 2025, the new look, by design studio Etic Design, is set to redefine waterfront events and social get togethers in Sydney. Inspired by the timeless Hamptons style that defines the rest of the boutique hotel, the space will feature crisp whites, soft textures, and sweeping harbour views.

Events 238
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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How Custom CRMs Improve Workflow, Sales, and Retention

Social Hospitality

In an industry where follow-ups make or break bookings and where client experience isnt just a buzzword but the whole business model, the tools you use matter. Yet, many in-house marketers in the hospitality industry are still forcing generic systems to do a very specific job. Thats where niche CRMs (Customer Relationship Management Systems) are stepping in and changing the game.

Sales 130
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From paper to profit: business planning is an underrated asset

eHotelier

As hotel owners and commercial leaders, we can no longer afford to treat business planning as a compliance exercise, or a dusty document filed away after budget season. A strategic business plan is your profit blueprintand when done right, it becomes your most valuable commercial asset.

Business 117

More Trending

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UAE Businesswoman to Lead UN Tourism

Skift Blog

Skift Take: The election is important in determining who will lead the strategic direction of global tourism governance for the next four years.

Tourism 298
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ForWard Conference Focuses on Individual and Collective Power for Women in Hospitality

Lodging

The future of hospitality relies on diverse leadership, and women are increasingly stepping into those roles. Championing women in the hospitality industry is the AHLA Foundations ForWard Conference, now in its sixth year. Nearly one thousand hospitality professionals convened at the Hyatt Regency Atlanta earlier this month for this years conference, which centered around the concept of power, both individual and collective power, Kevin Carey, president and CEO, AHLA Foundation, shared with LODG

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Key appointments: 25hours, 1 Hotel Melbourne, Crowne Plaza Fiji Nadi Bay

Hotel Management

Leadership announced at 25hours Sydney Jeremy Colahan has been appointed General Manager of 25hours Hotel The Olympia, set to open this spring. Colahan will lead a team of 130 staff and will be joined by Mitch Orr joins as Culinary Director across the hotel and venues. Colahan brings over 15 years of experience to the role, including most recently as General Manager of Hotel X and Hotel Manager of W Brisbane, Right now is our chance, as hoteliers, to set the cultural expectation of our hotel, an

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2025 Hotel Marketing: Top Hospitality Digital Marketing Trends

Social Hospitality

The world of hotel digital marketing is evolving rapidly. To remain competitive, hotels must adapt to the evolving expectations of tech-savvy travelers, who are increasingly demanding personalized guest experiences. The key to success lies in leveraging new technologies, data insights, and creative strategies that make guests feel seen, valued, and understood.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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AI Leadership: Pioneering the Future of Hospitality

Are Morch

The hospitality industry is at a crossroads. Traditional models, built on standardization and predictable service, are being challenged by a new breed of traveler who demands personalized experiences and seamless technology integration. In this rapidly evolving landscape, AI Leadership is no longer a futuristic concept; it’s a present-day imperative.

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Hiring & Retaining Top Sales Talent: Part 1

Anthony Cole Training

The Pareto Principle, also known as the 80/20 rule, suggests that 80% of outcomes are typically driven by 20% of causes. In sales, this means that a significant portion of sales revenue often comes from a relatively small number of customers. By focusing on this "vital few," financial firms can optimize their sales efforts and maximize profits. This same principle applies to the makeup of sales teams.

Hiring 191
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United Airlines CEO Shuts Down Talk of a JetBlue Merger

Skift Blog

Skift Take: United CEO Scott Kirby has experience with airline mergers, and knows they come with a lot of hassles.

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Remington Hospitality Appoints Ben Perelmuter as Chief Executive Officer

Lodging

DALLAS, TexasRemington Hospitality announced the appointment of Ben Perelmuter as its new chief executive officer, effective June 2, 2025. Perelmuter brings nearly three decades of industry experience to the role. Perelmuter joins Remington Hospitality from TPG Hotels & Resorts, where he served as president and chief operating officer. His career also includes a tenure at Aimbridge Hospitality, where he advanced from general manager to division president.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Australian travellers drive RevPAR increase across The Tasman, Howarth HTL reports

Hotel Management

An uptick in Australian visitors to New Zealand has helped drive a 2.9% RevPAR increase across the nations hotels during the month of April, according to Horwath HTL and Hotel Council Aotearoa data. The latest report, New Zealand Hotel Performance Focus, shows that this growth was achieved despite ongoing declines in key urban markets such as Auckland and Wellington.

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Beyond RevPAR: Judi Blakeburn (CCO) at Another Place & Watergate Bay on a Guest-Centric Revenue Revolution

Hotel Speak

We recently had the pleasure of chatting with Judi Blakeburn, Chief Commercial Officer at Another Place and Watergate Bay, who shared the benefits and transformative effects of a guest-centric philosophy that extends far beyond traditional RevPAR metrics. Read on to discover Blakeburn’s journey in fostering a ‘ This is our guest. Everything we do must connect to them ‘ ethos and how this approach has not only revolutionised the guest experience but has also become the driving f

Revenue 102
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AI in Hotel Events: Reinventing Guest Experiences & Revenue Opportunities

Are Morch

The Core Challenge: “Overwhelmed, Underbooked, and Underdifferentiated” Independent, boutique, and luxury hotels are sitting on a goldmine of event potentialyet often struggle to activate it. Heres why: Overwhelmed by logistics: The operational complexity of eventsfrom guest lists to lighting, food to flowoften overwhelms lean teams. Errors creep in, personalization suffers, and staff burnout rises. […] The post AI in Hotel Events: Reinventing Guest Experiences & Revenue

Events 130
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Hiring & Retaining Top Sales Talent: Part 3

Anthony Cole Training

This is the third and final article in a series of three blog posts about hiring and retaining top sales talent. In the first two articles, we covered defining your sales candidate ideal profile, establishing your companys hiring standards, and building a robust candidate pipeline. Now we will focus on how to screen and phone interview the right candidates to increase your success at hiring and retaining top sales talent.

Hiring 227
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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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IndiGo CEO on India-Pakistan Crisis, UK Trade Deal, and New Partnerships

Skift Blog

Skift Take: Theres rarely a quiet moment for IndiGos energetic chief executive, but Pieter Elbers has even more on his plate than usual.

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Booking.com Names the Top Trending Travel Destinations and Stays for Summer 2025

Lodging

AMSTERDAMTravel remains a constant on people’s minds, and as the seasons shift toward summer, enthusiasm for exploration endureseven amidst macroeconomic uncertainties.New data from Booking.com shows that this summer is shaping up to be a season of big travel plans, longer trips, and meaningful escapes. Optimism is high: 77 percent of global leisure travelers feel excited about exploring the world in the months ahead, and nearly half (48 percent) expect to spend more on travel than […

Travel 194
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iVvy selected as listed Sales & Catering Software vendor for Accor

Hotel Management

After a rigorous evaluation process, leading Sales and Catering Software, iVvy, has been selected as one of the listed Sales & Catering Software vendors by global hospitality giant, Accor. Accors global presence spans across 5,600 hotels in more than 110 countries, operating across 45 brands. This announcement reflects Accor’s commitment to partner with world-class providers to enhance consistency, efficiency, uphold brand standards, and connectivity across their portfolio.

Sales 165
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Brand Building and The Guest Journey – an Unbreakable Bond

Hotel Speak

Hotel organizations have always invested heavily in their brands. For that reason, both hotel groups and independent properties are highly protective of their brand identities, which is understandable since the brand embodies their reputation in the market. As Warren Buffet said, It takes 20 years to build a reputation and five minutes to ruin it. Thankfully, following the disruption of the hotel and travel industry over the past few years, its clear that the value of the worlds top hotel brands

Branding 103
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Boost Your Hotel’s Online Presence: Harnessing AI, Social Media, and Creative Content Management

Are Morch

In todays hyper-competitive hospitality industry, standing out online is no longer a luxury; its a necessity. As travelers increasingly turn to digital platforms to book their stays, hotels must leverage every tool at their disposal to capture attention, engage guests, and drive bookings. Enter AI-powered social media management and creative content managementa dynamic duo transforming […] The post Boost Your Hotel’s Online Presence: Harnessing AI, Social Media, and Creative Content

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Client Centered Selling: What It Is and Why It Works

Anthony Cole Training

Here is the definition of client centered selling given by AI: Client centered selling is a sales approach that prioritizes understanding and addressing the unique needs and goals of each customer, rather than simply promoting a product or service. It focuses on building long-term relationships and providing solutions that empower customers to achieve their desired outcomes.

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15 Hours Nonstop: Charlotte Gets Its First Ultra Long-Haul Route

Skift Blog

Skift Take: Etihads bet on Charlotte underscores a broader strategy: using Abu Dhabis growing hub status, and its unique U.S. Pre-Clearance advantage, to build traffic beyond traditional gateways.

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Accor Develops Digital Meetings and Events Ecosystem

Lodging

Accor announced the development of a new digital meetings and events ecosystem to maximize the ongoing expansion and support of its meetings and events business. The new platform will unite over 5,600 Accor hotels and resorts worldwide, featuring an inventory of 2.5 million square meters of event space and 800,000+ guestrooms, providing a self-serve option for clients to view and book event space, guestrooms, and sales and catering services, while augmenting the support of on-site […] The

Events 204
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Wellness to the fore at JW Marriott’s first New Zealand hotel

Hotel Management

New Zealands first JW Marriott has opened in Auckland, following a multi-million-dollar property transformation. The new JW Marriott Auckland, located in downtown Auckland, features 271 guest rooms and 15 suites, an array of wellness offerings, local art and references to landscape and culture in its design. Marriott International Area Vice President – Australia, New Zealand and Pacific, Jason Nuell, highlighted the brands belief that a connection to the natural environment is an important

Hotels 162
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From Gemm to Glow: the story behind Luma Mirrors

Hotel Designs

Hotel Designs From Gemm to Glow: the story behind Luma Mirrors From Gemm to Glow: the story behind Luma Mirrors Family values have always been at the heart of Luma Mirrors, fostering a culture of collaboration, trust, and attention to detail service Hotel Designs caught up with the team to find out more… In 2010, Laura Martinez McGregor founded what would become the foundation of what is now Luma Mirrors, starting with high-quality glass splashbacks for residential clients.

Business 102
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How Law Firms Can Attract High-Value Clients Online

Social Hospitality

When people with legal concerns want a good lawyer, they will likely look one up on the internet. The online world has become the greatest repository of lawyers, but it hasnt made landing clients easier. If anything, the digital revolution has made the competition fierce across the board. But the online world will forever be necessary. When people want representation or a keen legal eye, they wont find it on flyers or phone books.

Hiring 130
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How to use your hotel’s reviews to train and motivate staff

Hotel Speak

In the world of hospitality, your staff are your reputation. Every interaction, whether its a warm smile or a simple Good afternoon, maam, how are you today? can leave a lasting impression and lead to a positive review. Thats why a well-trained, motivated team is essential for any hospitality business. But in a tough hiring market, how do you keep your team inspired and improving daily?

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!