December, 2024

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Build a Sustainable Sales Goal Plan for 2025

Anthony Cole Training

We know that salespeople who accomplish their goals do these things consistently: Their goals are written down and they have a plan to achieve them. They have a timeframe that they stick to and their goals are defined and measurable. Lastly, they have an accountability partner or a coach to keep them on track. A sustainable sales goal plan is more than just thinking about and writing down goals.

Sales 315
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Quincy Melbourne achieves sustainability milestone in road to net zero

Hotel Management

TFE Hotels is celebrating a milestone in its journey to net zero emissions by 2050, with Quincy Melbourne becoming the first hotel in Victoria to achieve NABERS Climate Active Carbon Neutral Building certification. Through the certification, Quincy will offset nearly 1671 tonnes of carbon per annum the equivalent carbon footprint of 167 average Australian households.

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3 Ways Integrating Your POS With Your CRM Will Transform Your Guest Experience

Hotel Speak

Improving the guest experience is a key priority for any hotel establishment. Most hoteliers know that happy customers mean more business, so finding new ways to upgrade your guests stay is always a rewarding process. Most hotels employ two key pieces of software to improve the guest experience. First up is a point of sale system (POS), used to process check-in transactions; second is a CRM system , installed to help your team manage interactions with each guest and store their data for any futu

Services 105
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Hilton Signs First Signia Hotel Outside of the United States

Lodging

AMMAN, Jordan—Hilton announced the signing of an agreement for a 272-key Signia by Hilton in Amman, Jordan. The signing marks the international debut of the brand and the first Signia property to be agreed outside the United States. Situated in downtown Amman, Jornda, the hotel will open in January 2025 and offer a convention center and meeting spaces, design, and cuisine.

Hotels 147
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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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How Gen AI Is Enhancing Guest and Employee Experiences in Hospitality

Skift Blog

Skift Take: Generative AI is transforming hospitality with personalized guest experiences, optimized workforce management, and operational efficiency. Through smart rooms, predictive maintenance, and AI-driven tools like chatbots, hotels are elevating service while supporting staff.

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Personalizing Your Point-Of-Sale: How to Improve Your Hotel Check-In Experience

Are Morch

As a hotelier, your check-in experience is your first chance to make a positive impression and set the tone for your customers stay. What To Expect During The Check-In Process Check-in management ensures that each guest arriving at your hotel is welcomed efficiently, made to feel comfortable, and prepared for a pleasant stay. There are […] The post Personalizing Your Point-Of-Sale: How to Improve Your Hotel Check-In Experience appeared first on Are Morch, Digital Transformation Coach.

Sales 130

More Trending

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Minor Hotels signs management letting rights for Queens Wharf Residences

Hotel Management

Minor Hotels has signed the management letting rights for the landmark 64-storey Queens Wharf Residences development from early 2025. Queens Wharf Residences occupy the tallest tower within the new world-class Queens Wharf Brisbane precinct, offering a collection of 1-, 2-, and 3-bedroom apartments with balconies and winter gardens. Guests will have exclusive access to luxury amenities including a pool, spa, steam room, theatre, leisure lounge room, gym, as well as direct access to the precincts

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2024's Top Sales Training & Management Content

Anthony Cole Training

As 2024 comes to a close, were sharing our most read and favorite sales training and management content that helped sales teams thrive this year. Whether youre focused on leadership, skill development, or strategic planning, you can use these resources to help drive sales success in 2025. Don't miss our top videos and free downloads at the end!

Sales 355
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Sandpiper Hospitality Managing new Everhome Suites Cheyenne in Wyoming

Lodging

RICHMOND, VirginiaSandpiper Hospitality, a Virginia-based hotel management company, is pleased to announce that it is managing the newly opened Everhome Suites Cheyenne in Cheyenne, Wyoming for Choice Hotels Internationaland Highside Companies. This newly constructed hotel features 114 suites, each offering a fully equipped kitchen with a full-sized refrigerator, dishwater, stove, and microwave.

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Marriott Buys Startup Postcard Cabins to Help Create Outdoor Lodging Brand

Skift Blog

Skift Take: Marriott's tuck-in deal for Postcard Cabins is a nice payout for the startup's early investors, including Certares and Starwood Capital. The deal gives the hotel giant access to 1,200 cabins near parks that are drivable from urban hubs.

Branding 321
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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The Secret AI Weapon Hotels Should Start Using Now to Anticipate Your Every Desire and Why You’ll Never Stay Anywhere Else

Are Morch

Imagine stepping into a hotel that already feels like home, where the staff greets you by name and your favorite cocktail is waiting in your room. This isn’t just a pipe dreamit’s the alluring reality of hyper-personalized hospitality, made possible by a secret weapon that many hotels are already starting to wield: AI. Unlocking the […] The post The Secret AI Weapon Hotels Should Start Using Now to Anticipate Your Every Desire and Why You’ll Never Stay Anywhere Else appea

Hotels 130
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Exclusive: Trilogy Hotels closes first year with 13 hotels and big ambitions for 2025

Hotel Management

One year on from the launch of Trilogy Hotels, the independent management company is rounding out 2024 with 13 hotels under management totalling over 2,500 rooms and overseeing $165 million in revenue. Headed up by Scott Boyes as CEO, Tony Ryan as Executive Chairman and Grant Alchin as Chief Operating Officer, the trio bring a collective industry experience of more than 90 years, extending across operations, commercial and legal, finance and asset management.

Closing 130
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Pan Pacific Hotels Group awarded GSTC certification across all Australian hotels

Hotel Management

Pan Pacific Hotels Group (PPHG) has become the first hospitality group in the Oceania region to achieve multi-site certification from the Global Sustainable Tourism Council (GSTC) across its entire Australian portfolio. All six of PPHGs Australian properties Pan Pacific Melbourne; Pan Pacific Perth; Parkroyal Darling Harbour Sydney; Parkroyal Melbourne Airport; Parkroyal Parramatta Sydney and Parkroyal Monash Melbourne have been awarded GSTCs Industry Criteria for Hotels certification.

Hotels 130
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Pro-invest partners with Max Employment to hire more people with disability

Hotel Management

Pro-invest Group is creating more employment opportunities for people with disability under a partnership with Max Employment. Pro-invest’s Deputy Chair and CEO APAC Jan Smits, said the group will lean on the expertise of Max Employment – one of the largest providers of employment services in Australia – to identify suitable candidates for roles across its hotel network.

Hiring 213
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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AI’s Game-Changing Role in Hotels

Hotel Management

AI is transforming hotels through personalisation, automation, and predictive analytics, enhancing guest experiences and operational efficiency while addressing ethical challenges for a competitive, tech-driven future. Artificial intelligence (AI) is set to revolutionise guest experiences and operational efficiencies in the hotel sector, marking a significant shift in how hotels interact with customers and manage services.

Hotels 263
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Darwin’s Smith Hotel set for conversion and rebrand under Trilogy, Marriott deal

Hotel Management

Marriott International and Trilogy Hotels have partnered for the first time under an agreement with Darwin-based developer DCOH to convert the Smith Hotel Darwin to a Courtyard by Marriott. The property at 81 Smith Street will rebrand to Courtyard by Mariott Darwin in the first quarter of 2025 when the first phase of an extensive renovation is complete, marking Marriott Internationals first property in the Northern Territory.

Hotels 264
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Singapore Airlines’ SilverKris Business lounge at Changi is a pre-flight delight

Hotel Management

Singapore Airlines flagship SilverKris and KrisFlyer Gold lounges at Singapore Changi Airport Terminal 3 made their debuts at a couple of years ago following a SG$50 million re-design, upgrade and expansion project and to this day, it remains one of the leading lounge precincts in the world. The Private Room, the First Class section of the SilverKris Lounge, the Business Class section of the SilverKris Lounge, and the KrisFlyer Gold Lounge can collectively accommodate around 1,150 customers wit

Business 227
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First look: Adina Town Hall’s multi-million-dollar home-style makeover

Hotel Management

Adina Town Hall Sydney is set to unveil a multi-million-dollar “top-to-tail transformation” by designers Bates Smart with its reopening scheduled for February 2025. The 27-storey Toga-owned property is the latest in a new generation of Adina-branded hotels to launch globally. “This major scale project represents a huge repositioning of the asset, and ultimately supports our contemporary vision for the Adina brand,” said TFE Hotels Group Chief Operating Officer, Chris Sedgwick.

Scale 130
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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IHG, Plenary mark topping out of Geelong’s biggest hotel

Hotel Management

Geelongs largest hotel, a $120 million Crowne Plaza, has marked a milestone in construction with the topping out ceremony held on Wednesday. Victorian Minister for Regional Development Gayle Tierney joined executives from IHG Hotels and Resorts, hotel developer Plenary Group, and other project partners on the rooftop to mark the occasion. Fully funded by Plenary Group and operated by IHG under the Crowne Plaza brand, the 200-room hotel is slated to be completed and operational in early-2026.

Retail 130
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The Tapestry Collection by Hilton welcomes Richmond hotel in Australian brand debut

Hotel Management

The Tapestry Collection by Hilton brand has marked its Australian debut with The Motley Hotel Richmond joining an international portfolio of over 139 distinctive hotels across 16 countries and territories this week. The 80-room Richmond hotel, which opened 18 months ago, aligns with the brand’s focus on distinctive and locally inspired design, décor and artwork.

Branding 258
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Hotelier Chris Dickinson signs Auckland properties to new luxe hotel brand

Hotel Management

New Zealand hotelier Chris Dickinson has introduced a new luxury accommodation brand to the market with four Auckland properties slated to launch within the first half of 2025. Luminous Living, which will offer premium property management services for owners, aims to disrupt the high-end lifestyle hotels category by raising the bar with “elevated guest experiences, seamless service, designer amenities, and an all-inclusive offering”.

Branding 147
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AI in Hospitality: A 2024 Benchmark of Leading Solutions

Are Morch

The hospitality industry is rapidly evolving, and with it, the technology that hotels use to engage guests and streamline operations. Artificial intelligence (AI) is playing an increasingly important role in this transformation. This benchmark analysis evaluates four leading AI solutions for the hospitality industry: Quicktext, Hijiffy, Asksuite, and Myma.ai.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Veriu Group opens its largest property to date

Hotel Management

Veriu Group has welcomed its largest hotel to date with the official opening of Veriu Macquarie Park this week, after almost three years in planning and development Developed in partnership with Holdmark Property Group, the new 184-key hotel a mix studio and one-bedroom apartments is located within Macquarie Parks thriving business hub on Lane Cove Road.

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TFE Hotels adds New Zealand office as Heritage properties join the fold

Hotel Management

TFE Hotels is bolstering its presence on the ground in New Zealand with the establishment of a Country Office in Auckland, led by Warwick Kahl as Director of Operations NZ. The New Zealand Country Office will support TFE Hotels’ multi-property management deal with New Zealand’s leading accommodation provider, Heritage Hotels, announced at AHICE Aotearoa in October.

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Two months to go: AHICE South East Asia returns in February

Hotel Management

Hotel executives in South East Asia, the Pacific region and beyond will be marking their calendar for the first AHICE conference of 2025 with the return of AHICE South East Asia on 24-26 February. The Asian Hotel Industry Conference & Exhibition (AHICE), hosted by HM Magazine, returns to Singapore with a two-day conference program and stellar networking events at Pan Pacific Singapore.

Events 147
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Four Seasons Hotel New York Reimagines Menu Concepts

Lodging

NEW YORK—The Four Seasons Hotel New York reopened its doors in November, marking a return following several years of closure. With its return, the hotel has released reimagined menu concepts for The Garden Restaurant and TY Bar, which flank the property’s Art Deco lobby. Both venues are open for reservations under the leadership of Executive Chef Maria Tampakis, Executive Pastry Chef Jonathan Pereira, and Director of Food and Beverage Iwona Luksza.

Hotels 147
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Luxury Group by Marriott International Shares Global Expansion Updates

Lodging

Marriott International, Inc. announced global expansion from the International Luxury Travel Market (ILTM) in Cannes. The Luxury Group’s new brand extensions, tented camps, remote lodges, and experiences are poised for growth. Spanning brands like The Ritz-Carlton, St. Regis Hotels & Resorts, W Hotels, The Luxury Collection, EDITION, JW Marriott, and Bvlgari Hotels & Resorts, the portfolio includes a new vision of experiential travel.

Resorts 147
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Hotel Versus OTA Direct-Booking Tussle Will Shape Distribution for Years to Come

Skift Blog

Skift Take: Will hotel websites become the dominant distribution channel for hotels by 2030, leaving online travel agencies behind? It could certainly happen. However, there are reasons that scenario might not take place. Let's discuss this again in five years.

OTA 289
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CoStar: Thanksgiving Calendar Shift Positively Impacts U.S. Hotel Performance

Lodging

WASHINGTON—Due to the Thanksgiving calendar shift, the U.S. hotel industry reported higher year-over-year performance comparisons, according to CoStar’s latest data through Nov. 23, 2024. U.S. Hotel Performance November 17-23, 2024 Percentage change from comparable week in 2023 Occupancy 59.7 percent (up 20.7 percent) ADR $150.49 (up 8.6 percent) RevPAR $89.80 (up 31.1 percent) Among the Top 25 Markets, Seattle reported the largest year-over-year occupancy increase (up 62.9 percent to 76.7

Occupancy 147
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Shiny Releases Second Annual 2024 State of Tipping Report to Highlight Trends

Lodging

AUSTIN, TexasShiny, a leading provider of associate engagement and retention software, today released its second annual report on tipping for the hospitality industry.Entitled Harnessing Tipping Data to Empower and Motivate Hospitality Workers, the report offers a comprehensive analysis of tipping behaviors and patterns across a diverse sample of hotels utilizing Shiny’s digital tipping software.

Services 264
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.