Thu.Feb 20, 2025

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Choice exceeds full-year 2024 expecations

Hotel Business

Choice Hotels International Inc. exceeded expectations for full-year 2024 with a net income increase of 16% to $299.7 million, which exceeded the top end of the company’s full-year 2024 guidance. Adjusted earnings before interest, taxes, depreciation and amortization (EBITDA) for 2024 increased 12% to a company record of $604.1 million, also exceeding the top end of the company’s full-year 2024 guidance. “Choice Hotels generated another year of strong results in 2024, exceeding

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JLL Report Shows Growth for Select-Service and Extended-Stay Segments

Lodging

CHICAGOJLL’s Hotels & Hospitality Group released its U.S. Select-Service and Extended-Stay Hotel Outlook 2025 report, providing an assessment of recent market trends and the sectors investment appeal, evaluating its potential to remain a strong investment option. The report shows the sector’s growth, with RevPAR reaching a record high of $78 in 2024, 14 percent above 2019 levels, as well as demand surging by 232,000 room nights year-over-year, nearly fully recovered from 2019.

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Exclusive: hospitality trio unite to form white-label management group

Hotel Management

Seasoned hospitality executives Gadi Hassin, Lisa Zakharka and May Pendraat Kredner have joined forces to introduce a global hospitality management company specialising in experiential lifestyle hotels and hostels for todays digital nomads. Helios Hospitality Management launches with operations in Thailand and Portugal, having secured its first investment, and plans to expand its portfolio to 1,000 rooms under management within the coming year, with eyes on Central and South America, Southeast A

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Web Exclusive: ‘Tying the knot’ at Hyatt Regency resort in San Antonio

Hotel Business

Merriman Anderson Architects (MAA) recently completed renovations at the Hyatt Regency Hill Country Resort & Spa in San Antonio, which included refreshing its 500 guestrooms and suites, as well as updates to the lobby and the property’s dining outlets. For the redesign, MAA developed a unique concept called Tying the Knot, which took into account the history of the hotel located in the Texas Hill Country. “To honor the history of the property, the Tying the Knot concept was used

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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MGM Resorts Deploys Amadeus CRS Across North American Portfolio

Lodging

MGM Resorts International has completed the deployment of the next-generation Amadeus Central Reservation System (ACRS) across MGM Resorts North American hotels, including Las Vegas and regional hotels. The cloud-based ACRS offers distribution capabilities enabling MGM Resorts to connect with its branded and third-party distribution channels. MGM Resorts and Amadeus have also cooperated on several ACRS capabilities, including those supporting MGM Resorts’ business partnerships.

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MGM Resorts International deploys Amadeus’ transformative Central Reservation System to enhance distribution capabilities

Amadeus Hospitality

MGM Resorts International has completed the deployment of the next generation Amadeus Central Reservation System (ACRS) across MGM Resorts North American hotels, including Las Vegas and regional hotels. The cloud based ACRS offers advanced distribution capabilities enabling MGM Resorts to efficiently connect with its branded and third-party distribution channels.

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Rebel Hotel Company adds Ink 48 hotel to portfolio

Hotel Business

Independent hotel operator Rebel Hotel Company has assumed management of Ink 48, an upscale property located in Manhattan. This announcement follows a successful expansion year for Rebel Hotel Company, which added two properties to its portfolio in 2024. Ink 48 features 222 rooms, a rooftop lounge, a pool deck and New York City skyline views. “This is an incredible opportunity for Rebel Hotel Company to showcase our expertise in independent hospitality,” said Brian Sparacino, preside

Hotels 59
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Choice Hotels Reports Q4 and Full-Year 2024 Results

Lodging

NORTH BETHESDA, MarylandChoice Hotels International, Inc. reported its fourth quarter and full-year 2024 results. “Choice Hotels generated another year of strong results in 2024, exceeding the top end of our earnings guidance and delivering a 4.3 percent year-over-year net increase in our more revenue-intense domestic rooms portfolio, a testament to the success of our growth strategy,” said Patrick Pacious, president and CEO “In 2024, we also successfully relaunched four brands

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Renascent Hospitality acquires three hotels in Colorado

Hotel Business

Hotel management and development company Renascent Hospitality has acquired three hotels in Colorado, Homewood Suites by Hilton Denver Tech Center in Englewood; Hampton Inn Denver Northeast-Brighton in Brighton; and DoubleTree by Hilton Greeley at Lincoln Park in Greeley. The recent acquisition of the Homewood Suites hotel, in partnership with majority partner NexGen Properties , brings a premium extended-stay option to the Renascent portfolio in Denver’s Tech Center.

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GROHE: celebrating the pure joy of water at ISH 2025

Hotel Designs

Hotel Designs GROHE: celebrating the pure joy of water at ISH 2025 GROHE: celebrating the pure joy of water at ISH 2025 Showcasing innovative and ecological bathroom and kitchen design solutions at ISH 2025, GROHE’s exhibition experience is built around the pure joy of water… At this year’s ISH event, a leading HVAC and Water trade fair taking place in Frankfurt, 17th to 21st March, every aspect of GROHE ‘s presence will reflect the brand’s foundation: Pure Freude a

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Frontera to manage Canopy by Hilton hotel in Houston

Hotel Business

Hospitality management company Frontera Hotel Group , in partnership with SLTX Capital , has been chosen to manage the forthcoming Canopy by Hilton hotel located within the historic Scanlan Building in downtown Houston. The 140-room property is set to open in summer 2027. The Scanlan Building was originally constructed in 1909 on the site of Texas first White House during its time as a republic.

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Sonesta Essential Blue Springs Opens in Overland Park, Missouri

Lodging

NEWTON, MassachusettsSonesta International Hotels Corporation announced the opening of Sonesta Essential Blue Springs, an 83-room, upper-midscale hotel in Overland Park, Missouri. The hotel is close to attractions such as the Overland Park Convention Center, Oak Park Mall, the Museum at Prariefire, and the Midwest Trust Center. Our expansion into Overland Park demonstrates our progress towards strengthening our franchising network and solidifying our presence in key markets, said Keith Pierce, S

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Kessler names Brian McCormick VP, people & culture

Hotel Business

The Kessler Collection has appointed Brian McCormick as VP, people & culture. In this role, he will leverage his experience in corporate recruitment to enhance workplace culture and performance management across the portfolio. “Brians vast experience leading employee-focused initiatives will help us further enhance our company culture and strengthen engagement among our Grand Performers, said John Luckett, president, hospitality operations, The Kessler Collection.

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Le Grand Mazarin – Artist in Residence

Hotel Designs

Hotel Designs Le Grand Mazarin Artist in Residence Le Grand Mazarin Artist in Residence As part of its Artist in Residence window takeover programme, aimed at promoting the Parisian art scene, Le Grand Mazarin has announced its latest collaboration with the artist-painter Leona Rose. We pressed our Hotel Designs nose against the glass to take a closer look… Each quarter, Le Grand Mazarin opens the doors to its fantastic universe to both emerging and established creators.

Branding 101
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Spirit Airlines Cleared to Exit Chapter 11 Bankruptcy

Skift Blog

Skift Take: A U.S. bankruptcy judge approved Spirits restructuring plan to emerge from bankruptcy as a private company, just a week after the ultra-low-cost carrier rejected Frontiers proposal for a merger.

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16 tech tools that empower hotel general managers

MEWS

The role of a hotel general manager is among the most demanding in hospitality. From ensuring the financial health of your property to maintaining staff morale and exceeding guest expectations, the sheer breadth of responsibilities is immense.

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Booking Holdings Downplays Concerns That Agentic AI Platforms Will Displace It

Skift Blog

Skift Take: Are generative AI platforms going to make Booking Holdings irrelevant? That's unlikely. The real issue is to what extent the company's economics may suffer.

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Guest Experience Trends Shaping 2025 and Beyond

Refine

The hospitality industry made a remarkable recovery in 2024, contributing a record-high $11.1 trillion to global GDP. But beyond financial success, what is truly driving this transformation? Guest expectations are evolving, and AI-driven insights, along with online reputation management, are reshaping the industry. Understanding these trends is crucial for hoteliers aiming to stay ahead in The post Guest Experience Trends Shaping 2025 and Beyond appeared first on Revfine.com.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Accor's Two-Track Strategy: Luxury for Growth, Economy for Profit

Skift Blog

Skift Take: Skift spoke with Group Deputy CEO Jean-Jacques Morin about Accor's strategic pivot in key areas, such as why half of its new hotels will be in Asia this year.

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Despite Efforts, U.S. Hotels Struggle with a 65% Staffing Shortage

Hotel News Resource

Even with increased wages and benefits, 65% of U.S. hotels report staffing shortages, a decrease from the 76% reported in May 2024, according to a survey by the American Hotel & Lodging Association (AHLA) and Hireology.

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Tripadvisor's Perplexity Deal: AI for Customer Acquisition Is Now a Thing in Travel

Skift Blog

Skift Take: The emergence of AI platforms such as Perplexity, ChatGPT and others could see the travel industry redirect a huge chunk of marketing spend away from Google. Although Google has its own entrant, Gemini.

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Five ways hotels can use a CDP to understand their guests

eHotelier

Are you trying to get a more comprehensive view of your guests only to discover that your guest data is disorganised and stored in different systems?

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Choice Has Dumped Hundreds of Budget Hotels in Upscale Strategy Shift

Skift Blog

Skift Take: Choice Hotels has been abandoning its roadside motel roots for more lucrative upscale and extended-stay properties. That means ice machines are out, and Instagrammable lobbies are in.

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1 Hotel Seattle – a sustainable sanctuary in the heart of Seattle

Hotel Designs

Hotel Designs 1 Hotel Seattle a sustainable sanctuary in the heart of Seattle 1 Hotel Seattle a sustainable sanctuary in the heart of Seattle 1 Hotels, the nature-inspired luxury lifestyle hotel brand founded by hospitality visionary Barry Sternlicht, is preparing to introduce the brand to the Pacific Northwest, in anticipation of its April opening in Seattle… Set in the buzzy South Lake Union neighbourhood at the cross-section of Seattles emerging biotech and big-tech industries, 1 Hote

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BCD and Amex GBT Lead the Corporate Travel Market 'By Far,' UK Regulator Reveals

Skift Blog

Skift Take: Apart from the weakness of CWT, one of the most interesting things in the UK regulator's report is the rise of CTM and Navan. Even Spotnana and Kayak apparently had some substantial wins.

Market 147
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U.S. Travel Agency Sales Top $9.3 Billion in January 2025

Hotel News Resource

Article - U.S. Travel Agency Sales Top $9.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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JetBlue's Loyalty Push, IHG's Emissions Miss and MakeMyTrip's Ambitions

Skift Blog

Skift Take: On todays podcast, we look at JetBlues partnership wishes, IHGs emissions challenges, and MakeMyTrips superapp dreams.

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Report Calls for Urgent Travel System Reforms Ahead of U.S. Mega&Decade Events

Hotel News Resource

A new report released by the U.S. Commission on Seamless and Secure Travel highlights the urgent need for reforms in the country's air travel system ahead of several major global events, including the 2026 FIFA World Cup and the 2028 Olympic and Paralympic Games.

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25 Compelling Call-to-Action Examples for SMS Campaigns

Textedly

The main goals of SMS marketing messages are to boost customer engagement and drive sales. But how can you make sure your texts are effective at driving business growth? The answer is to include a call-to-action (CTA).

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The Circus Hotel Boosted Revenue By 299% with Metasearch Campaigns Via Cendyn DMP

Hotel News Resource

By launching and managing all of its metasearch advertising campaigns via the Cendyn DMP, The Circus Hotel achieved remarkable growth in its digital marketing performance in 2024.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!