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IHG and owners ISPT have welcomed the arrival of InterContinental Brisbane with the hotel now officially trading under the luxury brand. The 319-room Elizabeth Street hotel promises new guest programming and service excellence with a two-year transformation project to elevate the luxury experience commencing in 2026. InterContinental Brisbane Club InterContinental “We are incredibly proud to now have a footprint in one of Australia’s most dynamic and fast-growing cities and are excited to welcom
Your guests aren’t just booking from their phones—they’re living on them. If your hotel isn’t reaching travelers through mobile, you’re missing critical opportunities to connect and convert. With the travel industry reshaped by digital habits, hotel mobile marketing has emerged as a must-have, not a nice-to-have. Hotel mobile marketing is the strategy of promoting a hotel’s services, offers, and brand directly through mobile devices such as smartphones and tablets.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/30/2025 Jurny, Visual Matrix Partner to Offer Fully Autonomous Guest Experience Jurny and Visual Matrix have teamed up to deliver a fully integrated guest experience platform designed to automate hotel operations at scale.
How to transform conversations into more empathetic interactions with Asksuite’s new LiveChat 2.0 functionality. Digital customer service in hospitality has evolved, and so have travelers. In an increasingly automated market, the key differentiator lies in the details that maintain the human touch, even when technology is involved. This is where emojis come in.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Skift Take: Sonder showed us how far you can push tech and design in urban hospitality. Selina pioneered community-driven, affordable stays for new generations of travelers. Both deserve more than a footnote on innovation in travel.
At HITEC 2025, Sabre Hospitality unveiled advances in SynXis Concierge.AI, reflecting broader trends toward personalized, multilingual, and omnichannel digital guest experiences that enhance direct bookings and operational efficiency.
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Global News Dellisart LLC expands portfolio with six new full-service management contracts Posted on 1 min ago
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Global News Dellisart LLC expands portfolio with six new full-service management contracts Posted on 1 min ago
Think back to the last time you checked into a hotel. If the experience involved queueing under fluorescent lights while staff juggled paperwork and ID scans, you’re not alone. In fact, a new Mews-commissioned survey of 2,000 US travelers confirms what we’ve known for a while: the traditional front desk is no longer the welcome guests are looking for.
In hospitality, the guest experience is shaped long before check-in. It starts with your team, your systems, and the way you lead. Operational excellence isn’t just about efficiency—it’s about creating an environment where employees thrive, and guests feel it. 1. Build a Culture of Appreciation Recognition fuels motivation. Celebrate achievements, encourage peer-to-peer praise, and.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/30/2025 Duetto Introduces RMS for Limited-Service Hotels Duetto introduces GameTime, a streamlined revenue management system (RMS) designed specifically for select-service and limited-service hotel brands.
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Podcasts Now open: Hotel Bourré Bonne, Louisville’s bold new lifestyle hotel Posted on 1 min ago Home Podcasts
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
At HITEC 2025, Wyndham’s Josh Dow and Salesforce’s Jeff Thoman made the case for AI as a behind-the-scenes force multiplier—not a front-line replacement—and shared why successful deployments start small, iterate fast, and always involve human oversig
For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Properties IHG Hotels & Resorts strengthen portfolio in Bengaluru with signing of Holiday Inn Bengaluru El
Hyatt Hotels Corporation has entered into a definitive agreement to sell the entirety of Playa Hotels & Resorts ‘ owned real estate portfolio, acquired from Playa on June 17 for $2 billion , to Tortuga Resorts, a joint venture between an affiliate of KSL Capital Partners LLC and Rodina. Hyatt can achieve up to an additional $143 million earnout if certain operating thresholds are met.
Artificial Intelligence has stepped out of the realm of futuristic speculation and into the heart of hospitality, fundamentally transforming how hotels operate, interact with guests, and achieve profitability. As leading tech giants IBM and NVIDIA recently showcased, AI agent technologies are not just accelerating business innovation; they’re redefining the competitive landscape, compelling hotel owners and […] The post Adapt or Die: Why AI Agents Are the Game-Changer Hotels Can’t Ig
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Modern couples aren’t flipping through paper brochures or walking into venues off the street. They’re Googling, scrolling, saving, and inquiring, and they’re doingit all online. This means your wedding venue’s digital presence has a direct impact on your bottom line. But the path from that first click to a signed contract is filled with decision fatigue and competing venues.
TORONTO — Choice Hotels Canada has appointed Declan Murphy as director, Franchise Development. In his new role, Murphy will oversee the expansion and support of Choice Hotels Canada’s eight hotel brands across Alberta, Saskatchewan, Manitoba, Nunavut and the Northwest Territories. “We are so happy to have Declan join our team. His vast experience in commercial real estate, banking and hotel management will greatly benefit our franchise network and the strength of our system,” says Graham Marsh,
Choice Hotels Asia-Pac is celebrating global recognition, with 14 properties across Australia, New Zealand and India named in the prestigious Tripadvisor
By Keith Kuliga Here’s a simple truism for hotel managers: If your guests are getting cold showers, you’re going to hear about it. When people check into a hotel—whether it’s a budget option or something high-end and fancy—they have certain expectations that must be met. And one of the most universal expectations is consistent hot water, available on-demand for showers, handwashing and more.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Skift Take: After selling these 15 resorts, Hyatt will once again look less like a real-estate company and more like a capital-light services business. It will be less likely to get clobbered during a downturn from volatile cash flows tied to depreciating assets.
Plamondon Hospitality Partners has acquired a parcel of land in downtown Frederick, MD, where the company plans to develop a full-service hotel and conference center. The acquisition positions the Frederick-based hospitality group to break ground on the project later this year. Previously owned by the Randall family, the land is part of a larger site identified in 2012 through a competitive RFP issued by the City of Frederick for a public-private hotel and conference center.
Imagine you’re navigating the dating app scene. OTAs (Online Travel Agencies) are like matchmakers who introduce your hotel to a broad pool of potential guests.
Red Roof has selected FreedomPay to power payments across its portfolio of more than 700 hotels across the U.S. Through this partnership, Red Roof hotels will receive an integrated payment solution and upgraded service, as well as significant cost savings and operational efficiency from a payment partner that ensures all locations are always omnichannel-ready, according to the company.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Seattle, Washington—InnVentures announced the completion of a total renovation of Courtyard by Marriott Spokane Downtown Convention Center, including the exterior, interior, and guestrooms. The renovations include a refreshed exterior with an updated facade, enhanced lighting, and new landscaping; 149 fully renovated guestrooms with functional spaces; upgrades to the lobby and restaurant that offer space to relax; and an expanded fitness center that will open next month.
Purchasing Management International (PMI) , a procurement services provider for the hospitality industry, has acquired certain interests of Pineapple Procurement. The sale takes effect on July 1. “We felt the opportunity to acquire Pineapple Procurement was the right move for both organizations,” said Carl Long, president/CEO, PMI. “Both companies share a philosophy centered on client service, quality design execution and lasting relationships.
DENVER, Colorado; TAMPA, Florida; ATLANTA, Georgia—HREC Investment Advisors announced that it has arranged the sale of the 93-guestroom Courtyard Tampa Brandon, and the 107-guestroom Fairfield Inn & Suites Tampa Brandon, both located in Tampa, Florida. Five Rivers Hospitality, headquartered in Salt Lake City, Utah, acquired the properties. HREC Investment Advisors exclusively represented the seller on this transaction.
It’s one of the busiest times of year for hoteliers and restauranteurs around the world. In the Northern Hemisphere, summer has well and truly begun and excited, curious guest are out in droves. Gift card sales are on the up and up (… and up!) as friends and family look for beautiful spaces, like resorts and adventures centres, to relax and reconnect while soaking up the summer sun.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
COLUMBUS, Ohio, June 30, 2025—Red Roof has selected FreedomPay to power payments across its portfolio of more than 700 hotels throughout the United States. With a focus on speed, security, and flexibility, FreedomPay delivers fully integrated payment solutions to Red Roof. Through this partnership, Red Roof hotels will receive an integrated payment solution and upgraded service, as well as cost savings and operational efficiency from a payment partner that ensures all locations are always omnich
Skift Take: Neil Jacobs fundamentally redefined ultra-luxury resorts by positioning Six Senses with themes of wellness and environmental stewardship. This created a new market category that many rival brands have been emulating.
Let's look at SWOT analysis from two perspectives. In one corner, we have renowned strategic thinker Roger Martin, who argues that the SWOT analysis is so fundamentally flawed it's time to toss it "into the ashbin of strategy history." He views it as an aimless exercise that yields no insight. In the other corner, we have hotel industry practitioner Chris Legaspi, who represents a different school of thought: the problem isn't the tool, but the user.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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