Thu.Nov 14, 2024

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Marriott Bonvoy nets multiyear deal with Tennis Australia in boost to loyalty, occupancy and rates

Hotel Management

Marriott Bonvoy has secured an exclusive multiyear contract extension with Tennis Australia which will see its return as the official hotel partner for the Australian Open and official lead-in tournaments around the country. Marriott Bonvoy will host some of the biggest names in tennis, VIP’s and tournament officials across its portfolio of hotels including The Westin in Melbourne and Perth, The Ritz-Carlton in Melbourne and Perth, W Hotels in Melbourne, Sydney and Brisbane, Sheraton in Melbourn

Occupancy 130
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Wyndham teams up with Lafayette Square to help diverse hotel owners

Hotel Business

Wyndham Hotels & Resorts has partnered with investment firm Lafayette Square to provide diverse hoteliers with improved access to capital. Through an exclusive relationship, Wyndham will vet and directly connect qualified owners with Lafayette Square, which aims to help hoteliers with up to $100 million in combined financing from the firm over the coming years.

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Capstone signs three boutique properties in Rotorua

Hotel Management

The Princes Gate Hotel Group, led by Auckland-based investor Cindy Hao, has appointed Capstone Hotel Management to operate three of its boutique properties in Rotorua. The three signings include luxury properties The Black Swan Lakeside Boutique Hotel and Hana Lodge, as well as the historic Prince’s Gate Boutique Hotel. “We are thrilled to add these boutique Rotorua properties to our management portfolio and drive efficiencies across hotel operations,” said Capstone Hotel Management Founder and

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Pivot to manage Royal Palm South Beach Miami

Hotel Business

Pivot, the lifestyle operating vertical of Davidson Hospitality Group , has been tapped by Park Hotels & Resorts to manage Royal Palm South Beach Miami, A Tribute Portfolio Resort in Miami. The property currently features 393 rooms, two pools, a fitness center, five restaurant and bar outlets and nearly 8,000 sq. ft. of indoor and outdoor event space.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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LHG grows South East Asia portfolio with signing of The Langham, Kuala Lumpur

Hotel Management

Langham Hospitality Group (LHG) has signed its second hotel in South East Asia this year with a Kuala Lumpur property set to open in 2027. The Langham, Kuala Lumpur is a partnership with Artisan Hospitality, a joint venture led by a subsidiary of Singapore’s Oxley Holdings. The luxury hotel will form part of the Oxley Towers KLCC complex, a premium development in the Golden Triangle neighbourhood of the CBD.

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SiteMinder: U.S. Travelers Prefer Direct Booking for 2025 Hotel Stays

Lodging

DALLAS, Texas—SiteMinder has released its Changing Traveler Report 2025, which reported that 37 percent of U.S. travelers plan to book their 2025 stays directly, either via a hotel’s website (23.5 percent) or by contacting the property by phone or email (13 percent). This figure exceeds the global average of 27 percent, and rises to 57 percent among those over the age of 60.

Travel 288

More Trending

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The Importance of Sales Coaching

Anthony Cole Training

There are few responsibilities in life more important than being a coach, whether for a sports team, teaching mastery of a musical instrument, or serving as a sales coach. Consider the impact a coach has on their students: helping them uncover problems, discover opportunities, enhance their approach, improve their skills, and achieve success. This also makes coaching one of the toughest roles, as those responsible for it often juggle numerous other tasks daily, including operational, administrat

Sales 327
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Wyndham Hotels & Resorts Partners With Lafayette Square

Lodging

PARSIPPANY, New Jersey—Wyndham Hotels & Resorts has teamed up with investment firm Lafayette Square to provide diverse hoteliers with improved access to capital. Through this relationship, Wyndham will vet and connect qualified owners with Lafayette Square, which aims to help hoteliers with up to $100 million in combined financing from the firm over the coming years.

Resorts 173
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Atura Oran Park slated for 2026 opening as construction commences

Hotel Management

Construction is now underway on EVT Hotels and Resorts’ latest urban lifestyle hotel, Atura Oran Park, in Sydney’s southwest. EVT, Greenfields Development Company and Infinity Constructions gathered this week for the official soil-turning ceremony. Slated to open in 2026, the 184-room hotel to meet the rising demand for quality accommodation, conference facilities, and leisure amenities in the area amid rapid population growth and the upcoming Western Sydney Airport.

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Choice grows Cambria’s U.S. footprint

Hotel Business

Choice Hotels International Inc. is continuing its growth in the upscale segment with three Cambria Hotel openings and two groundbreakings. The opened properties, located in Imperial, CA; Pigeon Forge, TN; and Spokane, WA, and upcoming groundbreakings in O’Fallon, MO, and Bend, OR, introduce Cambria into new markets and build on Choice’s goal to bring the brand to more regions nationwide.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Cendyn and Amadeus Index Reports Highest Rating in Four Quarters

Lodging

AUSTIN, Texas—Cendyn’s Sales Intelligence platform, previously known as Knowland, and Amadeus presented the metrics from the companies’ Hospitality Group and Business Performance Index. For the third quarter of 2024, the Index shows an overall health metric of 107.9 percent year-over-year (YOY), showing the highest overall index rating in four quarters.

Sales 338
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Charles Paloux named DoveHill chief investment officer

Hotel Business

Hospitality investment and development firm DoveHill has appointed Charles Paloux as chief investment officer. In this new role, he will continue to oversee the entire lifecycle of DoveHill’s investments, ranging from acquisitions to the execution of business plans, asset management and dispositions. “Charles’ background and experience have proved invaluable to the growth and success of our business in the past three years,” said Jake M.

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10 tips to protect your business against hotel phishing attacks

MEWS

What are phishing attacks? Phishing is a type of cybercrime that involves tricking people into giving away sensitive data or installing malware. Attackers use fraudulent emails, messages, phone calls or webpages to trick victims into clicking on malicious links. The links can lead to websites that steal personal information, download malware, or corrupt a system.

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Marriott Starts to Lay Off Corporate Employees

Skift Blog

Skift Take: Now that Marriott International has doubled in size over a decade, it saw an opportunity to rethink its organization and restructure for efficiency.

Hotels 336
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Creative voucher strategies for boosting guest loyalty and revenue

eHotelier

Hotel gift vouchers are a formidable strategy to amplify revenue streams and grow guest loyalty.

Revenue 126
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AI Could Be an ‘Existential Threat’ to DMOs. How Some Are Getting Ahead of the Curve

Skift Blog

Skift Take: Despite initial pushback from DMOs on adopting generative AI, leaders in the sector say it's imperative to move forward.

Branding 312
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JLL survey: U.S. hotel investment poised for growth in 2025

Hotel Business

JLL’s Hotels & Hospitality Group ’s latest Global Hotel Investor Sentiment Survey reveals strong optimism for U.S. hotel investment in 2025, driven by recent Federal Reserve rate cuts and robust operating performance in key markets. The survey, which compiled over 8,200 data points from global hotel investors with more than $50 billion in hotel assets under management, highlights several promising trends for the U.S. hotel sector. “As we head into 2025, we’re seeing a renewed sen

Hotels 111
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Generation Next: Middle East and North Africa’s Rising Female Travel Leaders

Skift Blog

Skift Take: Skift is honored to present the latest installment of our Generation Next series – this time dedicated to spotlighting remarkable women leaders shaping travel in the Middle East and North Africa — Sarah Kopit Read the Complete Story On Skift

Travel 290
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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The Other House Covent Garden prepares to raise the curtain

Hotel Designs

Hotel Designs The Other House Covent Garden prepares to raise the curtain The Other House Covent Garden prepares to raise the curtain Following the success of the group’s South Kensington debut in 2022, The Other House Covent Garden has set an opening date for Q4 2025… Showcasing the brand’s ‘Residents Club’ concept, blending hotel flexibility, services and amenities with apartment-style accommodation and an exclusive private members’ club, The Other House Covent Garden will open in

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Indian Arrivals to the U.S. Surge Past 2023 Levels

Skift Blog

Skift Take: The U.S. has made progress at issuing visas and attracting these high-spending tourists.

Tourism 264
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TrustYou EMEA Hospitality Review Statistics Q1 and Q2 2024

Hotel News Resource

Article - TrustYou EMEA Hospitality Review Statistics Q1 and Q2 2024 - Check out the latest EMEA hospitality statistics for 2024 and a look ahead at 2025

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Wyndham and Lafayette Square Unveil $100 Million Fund for Diverse Hotel Owners

Skift Blog

Skift Take: To expand the pool of hotel owners, it's not enough to provide access to capital. So in a pragmatic move, Wyndham is also providing a kind of support system (think mentorship in operations expertise and facilities management).

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Nurturing 24+ Brands, Allowing Them to Evolve, Mature, and Even Rocket into Space

Hotel News Resource

An interview with Larry Traxler, Hilton’s SVP of Global Design Services, who develops responsive design experiences that balance standards for excellence across brand experience, architecture, and guest expectations throughout Hilton’s diverse portfolio.

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Product watch: Ledro from Victoria + Albert

Hotel Designs

Hotel Designs Product watch: Ledro from Victoria + Albert Product watch: Ledro from Victoria + Albert The Victoria + Albert design team set themselves the challenge of creating a bath that would be both stylish and comfortable, while addressing concerns about sustainability – enter Ledro… Hotels are increasingly looking for sustainability in bathroom design , driven both by environmental regulation and the growing cost of water and heating.

Hotels 59
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Infographic: Marketing Mistakes to Avoid This Holiday Season

Hotel News Resource

We have compiled some of the biggest mistakes marketers can make this holiday season, along with how to avoid them – so you can stay focused on delivering an unforgettable experience for every guest.

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PM Hotel Group expands footprint in Washington, DC

Hotel Business

Hospitality management firm PM Hotel Group has assumed management of three properties in the greater Washington, DC, area, including Crowne Plaza Dulles Airport, Hotel Arboretum and Fairfield Inn & Suites Washington, DC/New York Avenue, further expanding its portfolio of 86 hotels in 22 states. “These three hotels exemplify our national portfolio of branded and independent properties, expanding our diverse accommodation offerings in a highly dynamic region,” said Paul Sacco, chie

Hotels 59
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Significant Growth in Middle East Hotel Projects as of Third Quarter 2024

Hotel News Resource

The Middle East opened 51 new hotels with 9,356 rooms in the third quarter of 2024. LE forecasts an additional 35 new hotels with 6,916 rooms to open by the end of the year.

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THREE DAYS IN SAN JUAN

4Hoteliers

Puerto Rico is the perfect easy destination. Here's our guide to make the most of it over a weekend (and not do too much!

Hotels 52
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Peter Island Resort in the British Virgin Islands Set for Grand Reopening on December 1, 2024

Hotel News Resource

Article - Peter Island Resort in the British Virgin Islands Set for Grand Reopening on December 1, 2024 - The resort, which has been closed since 2017, has undergone significant renovations, elevating its overall luxury experience.

Resorts 73
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What are booking channels and which are the main ones?

MEWS

What are booking channels? Booking channels or distribution channels are different platforms, whether that is your own website, OTAs (online travel agents), global distribution systems or metasearch engines like Google. These channels are leveraged to accept and process reservations, and to drive regular revenue streams. They represent a hugely important part of distribution for hotels.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!