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Skift Take: The pandemic may be in the rearview mirror for hotels and online travel agencies, but the challenges for those sectors are far from over — especially with the threat of a recession still looming.
All salespeople and their managers want to understand the psychology of selling and in fact, is it a highly searched phrase on google. Giving credit where credit is due, The Psychology of Selling is a well-regarded book by legendary sales professional Brian Tracy that should certainly be on every salesperson’s list of must-reads.
Skift Take: Cuts to interest rates would inject much-needed momentum into hotel deals and development. It's time to dust off those "When Rates Fall, Hotels Call" t-shirts you've had in the closet.
The Q2 2024 Global Construction Pipeline Trend Report by Lodging Econometrics (LE) stated that the total pipeline ascended to a record-high 15,453 projects with 2,395,726 rooms, up 6 percent by projects year-over-year (YOY) and 4 percent by rooms. Worldwide, at the close of the second quarter, there were 6,265 projects/1,115,989 rooms under construction, up 2 percent by projects and 1 percent by rooms YOY.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Skift Take: Running a profitable airline in the U.S. is increasingly about loyalty, not just logistics. All of the ‘Big Three’ lean heavily on frequent flyer programs and co-branded credit cards to help drive revenue - but who came out on top in Q2?
NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the appointment of Christopher Trick as chief marketing and performance officer. In this new role, he will lead the company’s greater marketing and revenue-focused efforts. “We congratulate Christopher Trick on his new role as chief marketing and performance officer, a key position that marks an exciting new chapter for Sonesta,” said John Murray, CEO of Sonesta.
Skift Take: It’s still early days, but most of the experiments with AI are focused on improving customer service and increasing the efficiency of flight operations.
Skift Take: It’s still early days, but most of the experiments with AI are focused on improving customer service and increasing the efficiency of flight operations.
NEW YORK—Park Hyatt New York is set to undergo a series of enhancements to the property. The multi-million-dollar investment will include the 500-square-foot “Manhattan Suite” on the top floor of the 25-story hotel, introduce the signature Rossano Ferretti salon and Spa Nalai in their new locations, and upgrade the hotel’s suites. “We are thrilled to unveil this remarkable transformation as we celebrate our 10th anniversary,” said Laurent Ebzant, area vice president/general manager of Park Hyatt
Skift Take: Today's podcast looks at hotels' new business travel workaround, Viking's strong path to 2025, and industry accommodations for a boom in smaller-scale meetings and events.
WASHINGTON—American Hotel & Lodging Association (AHLA) Interim President and CEO Kevin Carey released the following statement after a federal judge in Texas blocked the Federal Trade Commission (FTC) from enforcing a rule that bans noncompete agreements: “The FTC overstepped its authority by approving a rule that allows federal interference in multitudes of business agreements across the country.
Skift Take: Choice Hotels has revamped Radisson and Radisson Blu to further solidify its position in the upscale hotel market. The goal? Appeal to a new generation of travelers while honoring its 115-year-old heritage.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
WASHINGTON—The U.S. hotel industry reported mixed comparisons year over year, according to CoStar’s latest data through August 17, 2024. U.S. Hotel PerformanceAugust 11-17, 2024 Percentage change from comparable week in 2023:Occupancy: 66.9 percent (down 0.2 percent)ADR: $156.35 (up 1.0 percent)RevPAR: $104.54 (up 0.9 percent) Among the Top 25 Markets, Houston saw the highest year-over-year increases in each of the three key performance metrics: occupancy (up 34.3 percent to 75.3 percent), ADR (
The shift towards regenerative tourism represents a significant opportunity for hotels to differentiate themselves in a crowded market while contributing positively to the greater good. By effectively marketing these initiatives, hotels can attract conscious travelers, enhance their brand reputation, and play an important role in shaping the future of tourism.
Skift Take: Chinese tourism, both inbound and outbound, remains far below pre-Covid levels. Despite recent gains, China has significant ground to recover in its travel sector.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
The luxury resort industry is a fiercely competitive arena where capturing and retaining guests is paramount. With countless options at their fingertips, discerning travelers expect nothing short of exceptional experiences. To capture the attention of discerning travelers , resorts must deliver exceptional experiences and employ sophisticated marketing strategies.
The travel industry is experiencing a robust comeback in 2024, which is a ray of hope for industry stakeholders who have been eagerly awaiting positive signs.
The U.S. hotel industry reported mixed comparisons year-over-year (YOY), according to CoStar’s latest data through Aug. 17. August 11-17 (percentage change from comparable week in 2023): Occupancy: 66.9% (-0.2%) ADR: $156.35 (+1.0%) RevPAR: $104.54 (+0.9%) Among the top 25 Markets, Houston saw the highest YOY increases in each of the three key performance metrics: occupancy (+34.3% to 75.3%), ADR (+14.5% to $121.89) and RevPAR (+53.8% to $91.73).
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Real estate developer 3H Group has acquired the Hyatt Place Tampa Airport/Westshore. LBA Hospitality will manage the property. “The trust bestowed upon us by 3H Group to manage their hotel properties is a fundamental component of our growth and aligns with our values,” said Beau Benton, president, LBA Hospitality. “Assuming the management duties for Hyatt Place Tampa Airport/Westshore allows 3H Group to concentrate on exploring new development opportunities, reassured by our de
In 2024, the EMEA hotel market is embracing email as more than just a promotional tool—it's become a platform for storytelling. Instead of simply offering discounts, top campaigns are sharing unique narratives, such as behind-the-scenes insights or cultural experiences, turning emails into immersive journeys. These stories create emotional connections, making the emails memorable and impactful. [.
Extended Stay America has opened the Extended Stay America Premier Suites Portland North in Portland, OR. The property was developed by Trimark-University Housing IV and will be managed by Ark Hospitality. The three-story, 146-room property features free WiFi, free healthy breakfast,a fitness center and onsite guest laundry. Each suite offers a fully equipped kitchen with full-size refrigerator, microwave, stovetop, cookware, utensils and dishes, as well as a dedicated workspace.
While the budget depletion column is not one of your standard columns, it is recommended as a key custom metric to focus on when optimising your Google ads campaigns. What data does it represent? It is a value that is measured in percentage and it helps you to see the rate at which your daily or campaign budget is being used up. Lower values typically mean that you have sufficient daily budget and do not need to make any changes.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Agilysys Inc. has acquired Book4Time Inc., a provider of spa management SaaS software. The all-cash transaction closed for approximately $150 million, subject to customary closing adjustments. Book4Time manages guest experiences at spas, international hotels, resorts, casinos, golf and private member clubs in more than 100 countries. Acquiring Book4Time expands the opportunity for Agilysys to increase its solutions-per-customer penetration globally.
TORONTO — As the Toronto International Film Festival (TIFF) approaches, The Ritz-Carlton, Toronto has curated a series of culinary, beverage and wellness experiences for guests from Sept. 5 to 15, 2024. Highlights of the 2024 programming include: Lobby Activations (morning and afternoon) Healthy juice shots, including the Green Ranger with liquid chlorophyll; Carrot Ginger Ale with turmeric; Strawberry Watermelon Mojito with liquid collagen; and Pineapple Paradise with spirulina.
The Courtyard Los Angeles Pasadena/Old Town has completed an extensive $12.8 million renovation to the more than 300-room property located in Old Town. The refurbishment features an updated bar, gym and guestrooms. “This renovation brings a modern, luxurious experience to Old Town Pasadena, enriched with cultural and architectural elements unique to the neighborhood,” said Craig Ballard, managing partner, Dauntless Capital Partners , which owns property.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Crescent Hotels & Resorts has appointed Vanessa Claspill as its new chief commercial officer. She will spearhead the commercial division, including sales, marketing + digital and revenue strategies. Claspill brings more than 20 years of leadership experience across a broad range of hotel categories from luxury and lifestyle to large convention properties.
Canadian Hotel demand continues to outperform 2019 levels in terms of overall occupancy and is even neck and neck with 2018 which was CanadaÕs occupancy peak.
After three consecutive months of year-over-year increases, CanadaÕs hotel industry recorded a decline in occupancy, according to CoStarÕs July 2024 data.
These new chapters highlight HSMAIÕs strategic priority to broaden the associationÕs reach, focus on developing new markets, and enhance member value proposition through localized engagement.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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