Mon.May 19, 2025

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Exclusive: new-look Pan Pacific Perth primed for corporate market growth

Hotel Management

Australias first and largest Pan Pacific hotel, Pan Pacific Perth, is reenergised to capture a growing leisure and corporate travel market with the completion of a large-scale renovation project and a new General Manager at the helm. A feature of the Perth skyline for nearly 55 years, the former Sheraton hotel was taken over by Pan Pacific Hotels Group (PPHG) in January 2011 and has since operated as Pan Pacific Perth.

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Gen Z Booking Habits Hotels Can’t Ignore

BCV

The new guest—the Gen Z traveler—isn’t just searching for comfort; they’re looking for connection. And for independent hotels without the backing of global brands, that connection often begins (and ends) on a screen. Gen Z, born between 1997 and 2012, is poised to represent 45% of luxury purchases in 2025. And unlike previous generations who relied on travel agents or family recommendations, Gen Z begins their hotel journey on TikTok, Instagram, or YouTube—often at midnight, long after the conci

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Elevating team performance and guest satisfaction through strategy

eHotelier

In hospitality, leadership isnt just about managing operationsits about inspiring people. As hotel managers and executives, were not only responsible for the guest experience but also for the energy, engagement, and effectiveness of the teams delivering it. And in todays fast-paced, guest-centric world, that means leading with purpose, empathy, and strategy.

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In conversation with: Emma Loane, Corporate and Hospitality Business Manager, ARRAN

Hotel Designs

Hotel Designs In conversation with: Emma Loane, Corporate and Hospitality Business Manager, ARRAN In conversation with: Emma Loane, Corporate and Hospitality Business Manager, ARRAN ARRAN’s Hospitality and Corporate Business Manager, Emma Loane, tells Hotel Designs how she found herself at the proudly Scottish produced cosmetics company and explains what makes ARRAN products so stand-out in the hospitality industry… Following a career in the hospitality industry, getting to know hote

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Beyond Occupancy: Alternative Revenue Streams for Saturated Markets

TravelNet

Solid occupancy isnt enough anymore. Markets are saturated. Competition is fierce. And the days of simply listing a vacation rental property, sitting back, and watching bookings roll in are long gone. While occupancy is still a core metric, relying on it too heavily can leave your property management business vulnerable to seasonal swings, economic uncertainty, and a volatile demand environment.

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Survey: Luxury travelers resist the “sameness” of travel

Hotel Business

Preferred Hotels & Resorts has released its first luxury travel reporta comprehensive luxury consumer trends study developed in partnership with The Harris Poll. The findings affirm that the desire for travel remains robust, with luxury travelers planning an average of eight leisure trips this yearincluding three international journeysand more than half expecting to spend more on travel than in 2024.

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Fairmont Launches First Brand Campaign in 4 Years

Skift Blog

Skift Take: Fairmont hopes it can keep its longtime guests while becoming more inclusive and winning over a new wave of travelers.

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HALL Structured Finance closes $41.13M loan to develop Dellshire Resort

Hotel Business

Dallas-based HALL Structured Finance (HSF) has closed on a first-lien construction loan totaling $41.13 million to develop Dellshire Resort in Wisconsin Dells, WI. HSF partnered with Nuveen Green Capital , which provided an additional $27.77 million in C-PACE financing. The sponsor is Uphoff Ventures LLC. Adrienne Andrews and Jeffrey Bucaro of JLL brokered the deal.

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Jean-Marc Pougnet appointed General Manager at Anantara Golden Triangle Elephant Camp & Resort

eHotelier

Jean-Marc's promotion to General Manager at Anantara Golden Triangle Elephant Camp & Resort marks his return to his first property with Minor Hotels and his first General Manager role.

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Behind the Code: How We Build Fast and Reliable Hotel Websites

Up Hotel

Nowadays, in the era of digital communications, a hotel’s website is not just a place where potential guests come to look around; it is the hub of their experience. Whether it is getting information on the hotel or booking a room, a good website can make or break. As a team dedicated to hotel-specific web-building, we have learned that smooth performance, high reliability, and easy use on the site are crucial for a guest experience from the time they land at your site.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Spain orders Airbnb to remove 65,000 listings

Hospitality Today

Government crackdown targets unlicensed short-term rentals as part of broader effort to rein in soaring housing costs and restore control over the rental market

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Sage Hospitality adds The Stanley Hotel to portfolio

Hotel Business

Sage Hospitality Group has assumed management of The Stanley Hotel in Estes Park, CO. The company has partnered with the Colorado Educational and Cultural Facilities Authority (CECFA) to preserve and enhance the historic property overlooking Rocky Mountain National Park. CECFA, which was established by the General Assembly of the State of Colorado in 1981, has purchased the property through its wholly owned subsidiary The Stanley Partnership for Art Culture and Education LLC (SPACE). “The

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Coast Hotels announces new franchised property in Penticton, British Columbia

eHotelier

Coast Hotels Limited, a fully owned subsidiary of APA Hotel Canada, Inc.

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CBRE softens 2025 U.S. hotel forecast on slower economic growth

Hospitality Today

Modest gains expected in RevPAR, occupancy, and ADR - with urban hotels and drive-to resorts best positioned for growth

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Free Webinar: How to build guest communication that truly converts

eHotelier

Want to turn guest communication into real results?

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What is a Hotel STAR Report? Answers to Common Questions About STR

Hotel News Resource

Article - What is a Hotel STAR Report? Answers to Common Questions About STR - If youve worked in hotel revenue management, youve probably heard colleagues mention the STAR report before you even knew what it was.

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Spain Orders Airbnb to Block More Than 65,000 Holiday Rentals

Skift Blog

Skift Take: The Spanish's government order is the latest move to crack down on short-term rentals in response to the shortage of affordable housing.

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UN Tourism and World Tourism Alliance identify ways to make sector key driver of inclusive development

eHotelier

A new report by UN Tourism and the World Tourism Alliance (WTA) highlights that targeted policies, regulatory frameworks and governance models

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Inside Operators’ Tech Agendas at NRA 2025

Hospitality Tech

Restaurant execs from Capriottis, Tazikis, Freddys, and Original Chop Shop shared what theyre seekingfrom smarter wait-time tools to scalable menu systems and innovation-ready vendor ties.

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Room00 Raises $450 Million to Expand Its Urban Hotels and Hostels Across Europe

Skift Blog

Skift Take: With new funding secured, Room00 plans to expand quickly, but it says it won't forget its niche.

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STR Weekly Insights: U.S. Hotel Revenue Slows Even as Global Market Thrives

Hotel News Resource

U.S. hotel revenue per available room (RevPAR) fell 2.7% for the week ending 10 May 2025, following two weeks of growth. Despite the U.S. decline, the global RevPAR continued to grow, advancing 7.8%.

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Hotel mobile ordering: A guide for small hoteliers

Little Hotelier

What is hotel mobile ordering? Hotel mobile ordering is a digital service that allows guests to browse menus, place orders and make payments for food, drinks and hotel services from their smartphones. Hotel mobile ordering is becoming an increasingly popular amenity, as forward-thinking hotels look to offer maximum convenience to their guests while also increasing their bottom line through increased sales.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Remote Work, Real Opportunity: How Digital Nomads Are Reshaping Global Tourism

Hotel News Resource

According to ForwardKeys, numerous key markets are showing strong increases in intent to travel to destinations with established digital nomad schemes. This trend reflects a growing desire for extended travel experiences that combine work and leisure, often in sunny, lifestyle&rich destinations.

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Hyatt marks brand entry into Croatia with the opening of Hyatt Regency Zadar

eHotelier

Hyatt Hotels Corporationcelebrated today the opening of Hyatt Regency Zadar, marking its debut in Croatia and a significant milestone in Hyatts

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The Ultimate Tech Ecosystem for Enterprise Hotels

Hotel News Resource

This guide outlines the essential components of a hotel technology stack, from CRM systems to GDS, and explains how each contributes to more efficient operations.

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Ludovic Cayacy appointed Director of Operations at Four Seasons Hotel New York Downtown

eHotelier

Four Seasons Hotel New York Downtownhas announced that hospitality leaderLudovic Cayacyhas been appointed Director of Operations.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Hospitality marketing agency: The best choice for small hotels

Little Hotelier

What is a hospitality marketing agency? A hospitality marketing agency is a specialist service provider that creates and implements marketing strategies for hoteliers and other hospitality businesses. The aim of hospitality marketing is to attract guests, boost bookings and build brand visibility. But its no mean feat to stand out in this ultra-competitive space, which is why many hotels partner with a professional hospitality digital marketing agency.

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Meyer Jabara Hotels expands third-party management footprint westward

eHotelier

Meyer Jabara Hotelshas taken over management of the 84-roomHoliday Inn Express & Suites Carson City, Nev., located at 4055 N. Carson Street.

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Why Live Tourism Is a Top Priority for Global Travel Investment

Skift Blog

Skift Take: Live tourism has taken hold across the global travel industry. With trillions of dollars at stake, travel companies are actively looking to invest in destinations that provide seasonality-proof opportunities for entertainment, sports, and cultural experiences that meet this demand.

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Luxury Travelers Demand Distinctive and Heritage&Rich Experiences, Rejecting 'Beige&ification' of Travel

Hotel News Resource

The Luxury Travel Report 2025, conducted by Preferred Hotels & Resorts in partnership with The Harris Poll, has revealed that luxury travelers are increasingly seeking distinctive, personalized experiences and heritage&rich stays. They reject standardization in favor of authenticity and emotional connection. Loyalty programs remain a significant priority for them.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!