Mon.Sep 16, 2024

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Redefining Hotel Search for Travel’s Experiential Era

Skift Blog

Skift Take: The newest generation of AI technology is unshackling the hospitality industry from traditional search and booking. Anna Jaffe, CEO at Mobi.ai, unpacks her predictions for search's future and how hotels can better understand travelers’ needs through natural language interfaces and innovative search capabilities.

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Sonesta Signs Deal to Open Five Hotels in the Dominican Republic

Lodging

NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the execution of a deal to open five Sonesta ES Suites hotels in the Dominican Republic. The first property, Sonesta ES Suites ELEMENTS Jarabacoa, is scheduled to open in the first trimester of 2026 with the remaining four hotels to be completed within seven years. Sonesta ES Suites ELEMENTS Jarabacoa, an upscale, extended-stay hotel, will be located in the La Vega province.

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Viewing Options for Skift Global Forum

Skift Blog

Skift Take: The highly anticipated Skift Global Forum is back in New York City this week, kicking off on Tuesday evening.

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AAA Reports Top Travel Destinations for Fall

Lodging

According to AAA booking data, the two travel categories seeing increased demand compared to last year are flights and cruises. Domestic flight bookings are up 1 percent and international flight bookings are up 3 percent. Travelers are paying about the same as they did last fall. The average domestic roundtrip ticket is $660, and the average international roundtrip ticket is $1,315.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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The Customer Isn’t Always Right: Hotels Need to Crack Down on Bad Behavior

Skift Blog

Skift Take: Hotels have become too servile, letting badly behaved guests ruin carefully crafted experiences. They need to take notes from the Hôtel du Cap, where standards and behavior are gently enforced for the benefit of all.

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McKibbon Hospitality Opens Moxy Asheville, North Carolina

Lodging

ASHEVILLE, North Carolina—Moxy Asheville officially opened, celebrating with a ribbon-cutting ceremony and remarks from project partners and local dignitaries. Located on Biltmore Avenue, Moxy Asheville is six stories tall with 115 guestrooms. Guests are greeted with a cocktail, mocktail, or coffee along with their room key upon check-in at Bar Moxy.

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Kimpton Rockerfeller Center Development Underway, Opening Planned for 2025

Lodging

Kimpton Hotels & Restaurants, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, announced plans for a new boutique luxury hotel in New York City. Marking the brand’s third hotel in the market, Kimpton Rockefeller Center will serve as a gateway to New York. Developed in partnership with Extell Development Company, the hotel is set to open in late 2025.

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Thayer Ventures and Derive Ventures Form New Travel Tech Investment Platform

Skift Blog

Skift Take: Thayer, the best-known VC firm that invests in travel startups, is essentially merging with a newer fund called Derive. The deal is being pitched as a way to "drive innovation in travel tech," which is VC-speak for "we want to make money off the next big thing in travel apps.

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Is your hotel ghosting guests? Tips for memorable bookings

eHotelier

If your booking process feels slow, unclear, or unresponsive, you might be ghosting your guests without even realizing it.

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How Partnerships Power the Travel Economy

Skift Blog

Skift Take: As travel rebounds, it's time to reassess what consumers, businesses, and governments need to keep the industry growing sustainably. The ecosystem’s health depends on partnerships that extend across the value chain.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Manager

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Peachtree receives approval for EB-5-funded TownePlace Suites

Hotel Business

Peachtree Group has received its I-956F approval from U.S. Citizenship and Immigration Services (USCIS), the government agency that oversees the EB-5 Immigrant Investor Program , for the firm’s currently under-construction TownePlace Suites Palmdale in Palmdale, CA. The I-956F approval marks a crucial step in Peachtree’s ongoing efforts to facilitate investment opportunities through the EB-5 program, which is designed to promote economic growth and job creation in the U.S.

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Which Generation Is Spending Most on Travel? – India Report

Skift Blog

Skift Take: Younger generations form the biggest traveler base in India, and are key to the country's growth as a source market. Millennials' willingness to spend more on travel is a positive sign for their tourism economies of their destinations.

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Spark by Hilton debuts in Canada

Hotel Business

Hilton and JM Hospitality Inc. have opened Spark by Hilton Toronto Markham, marking the brand’s entry into the Canadian market. Located about 17 miles north of Toronto, the property joins eight other Spark hotels in various stages of development across Canada. Spark opened its first hotel in Mystic, CT, in September 2023 , just nine months after the brand was first announced.

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From Static to Cinematic: Animate Yourself with AI Video Tools

Hotel Marketer

Imagine seeing a moving, speaking version of your digital self exploring distant galaxies, dancing on a tropical beach, or delivering Continue Reading

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Staycity Group opens the doors to its latest Wilde

Hotel Designs

Hotel Designs Staycity Group opens the doors to its latest Wilde Staycity Group opens the doors to its latest Wilde Wilde, Dublin-based Staycity Group’s premium brand, has opened Wilde London Liverpool Street the first property to feature its redesigned logo and branding and with a fresh look to its ground floor interiors… The 106-apartment Wilde London Liverpool Street , in London’s former historic Petticoat Lane, features a structured ground floor with lobby, bar and communal space where

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The Revenue Manager is My Hero

Demand Calendar

Here is a story that gives an authentic look into the life of a revenue manager. They juggle many systems and handle intense pressure from asset managers every day. Their bosses may not always notice their hard work, but it makes a difference in every part of the business and every dollar earned.

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Product watch: Schlüter-LIPROTEC shines a light on interior design

Hotel Designs

Hotel Designs Product watch: Schlüter-LIPROTEC shines a light on interior design Product watch: Schlüter-LIPROTEC shines a light on interior design Schlüter-Systems has strengthened its portfolio of lighting systems for the UK domestic market through the availability of advanced control and luminaire technology which enhances performance whilst also offering almost unlimited creative choice… Encompassing the latest LED technology, Schlüter-LIPROTEC creates restful lighting for relaxing sp

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Debunking common myths about AI: why human hotel staff are still irreplaceable

eHotelier

As technology evolves, Artificial Intelligence (AI) has become a valuable tool across industries, especially in hospitality. However, with this rapid advancement, misconceptions about AI's role in replacing human workers have also surfaced.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Billion Pound Tax Bombshell to Hit U.K. Hospitality Industry

Hotel News Resource

Article - Billion Pound Tax Bombshell to Hit U.K. Hospitality Industry - The end of business rates relief will sting hospitality with a £928m bill in April, unless the Government addresses the looming cliff edge.

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River Cree Resort & Casino Announces $200M Expansion

Hotelier Magazine

ENOCH, Alta. — The River Cree Resort and Casino has announced a $200-million expansion to include a new tower of hotel rooms, a pool, more conference rooms and food options. The resort on the Enoch Cree Nation, just to the south of Whitemud Drive and west of Winterburn Road, is adding this the expansion to the initial facility built nearly 20 years ago.

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Downloadable Guide: The Ultimate Guide to Metasearch for Hotels

Hotel News Resource

Article - Downloadable Guide: The Ultimate Guide to Metasearch for Hotels - Discover how to harness the power of metasearch with our comprehensive guide, designed to elevate your hotel’s visibility and drive direct bookings.

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Thayer Investment Partners formed

Hotel Business

Thayer Ventures , a venture capital firm focused on technology innovation in travel and hospitality, and Derive Ventures , an early-stage investment firm dedicated to travel and hospitality, have formed Thayer Investment Partners (TIP). The new platform will leverage the experience of both firm’s founding members to drive value for industry partners and invest in new start-up companies.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Hotel Rate Management: Understanding What It is and How to Do It

Hotel News Resource

Article - Hotel Rate Management: Understanding What It is and How to Do It - What’s the number one activity that fuels revenue generation at your independent hotel?

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Hot Off The Press – September 2024

Hotel Business

Christina Trauthwein, VP, content & partnerships, Hotel Business, brings readers inside the September issue, which features a cover story on Super 8’s 50th anniversary; a report on a recent executive roundtable, hosted and sponsored by Rockbridge about leading with action and optimism; our annual brands report and franchise fees; as well as a special supplement on casinos.

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Mackay property listed for sale by new player in Australia’s serviced apartment sector

eHotelier

Aligned Corporate Residences, a new player in the serviced apartment sector, has listed the freehold interest in its Mackay property, presenting a compelling investment opportunity with an attractive net return.

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Mike Metcalf named HQ Hotels by Sbe president

Hotel Business

HQ Hotels & Residences , the newly launched lifestyle hospitality brand spearheaded by sbe Chairman/CEO Sam Nazarian has appointed Mike Metcalf as president. With more than 40 years of experience in the hospitality industry, Metcalf joins the HQ Hotels team from Crescent Hotels & Resorts, where he served as COO, EVP, SVP, operations and VP, business development during his 18 years with the company.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Marriott International and PT. Pakuwon Jati Tbk. sign agreement to open five more properties in Indonesia

eHotelier

Marriott International, Inc. and PT. Pakuwon Jati Tbk. announced a signed agreement to develop five additional properties, comprising more than 1,300 rooms across Indonesia.

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Be a coffee bean

Hotel Business

Are you a carrot, an egg or a coffee bean? Let me explain. And let me also just say that my explanation will not be as eloquent and inspiring as Damon West’s , but the message—or moral—of the story will hopefully be just as thought-provoking and, perhaps, even motivational. I had the privilege of attending RTRX again this year in Columbus, OH, in conjunction with our executive roundtable, hosted and sponsored by Rockbridge.

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Michelin starred Chef Malyna Si appointed Head of Culinary Concept at Hotel Jackson

eHotelier

Hotel Jackson, an award winning, family-owned luxury boutique hotel in the heart of Jackson, Wyoming is thrilled to announce the appointment of acclaimed Executive Chef Malyna Si who will lead the hotel’s culinary concepts including locally beloved FIGS and a new signature restaurant opening in Summer 2025.

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Inbound- Hospitality Marketing Nirvana

gcommerce

I’m at 30,000 feet on my way to the world’s greatest marketing conference, a conference I’d bet most of you have never heard o f. Inbound , imagined, and launched on the world by HubSpot , is attended by 11,000 brilliant marketers and features presentations, panels, and networking with the most celebrated marketers of our time. This marks GCommerce’s tenth year attending, and over that decade, the inspiration and practical advice we’ve gleaned from countless Inbound sessions have been our secret

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!